I moved three blocks to a new house that had been empty for 7 years.I called a week ahead of my…read moreplanned move to have the exact same internet and cable services changed.I explained the house would need to be wired for the service. I requested technician to come do the install. NOTHING BUT RUN AROUND AND BS FOR OVER 2 WEEKS BEFORE THE INSTALL HAPPENED.I spoke with minimally 5 different depts and was call dropped, transferred to wrong dept and told to try another cable servicer. Two telephone calls over 2 hrs each time. they originally sent me all the new equipment but again there was no way to hook it up because the house had been empty 7 yrs and was never wired for their services. The day the equipment arrived I called 2 hrs to finally get a person who stated no one had requested an install technician (I found out later on that was never input into the new order). Had to wait another week for an install technician. I had to take an unpaid work day off, That day of the install the technician was an hour late. And a vm called and said he was running late and asked if I wanted to reschedule, without telling me he would be here later or when. I was back on the phone and hour trying to talk to someone and he finally arrived. Its a HORRIBLE COMPANY TO DEAL WITH IN ANY MANNER. THERE MUST BE 10 DIFFERENT ADS ONLINE AND NUMBERS TO CALL BUT CANT GET A REAL PERSON and when you finally do (2 hrs later) you are in the wrong dept and they cannot help. THIS COMPANY IS UNPROFESSIONAL AND ANNOYING AT BEST.IF THE TECHNICIAN HAD NOT SHOWN UP TODAY I WOULD HAVE DUMPED THEM COMPLETELY. IF YOU HAVE ANOTHER CHOICE GO THERE.WHEN I MOVE NEXT TIME I WILL CHANGE. THE REAL KICKER IS WHEN THEY HAVE A PRE RECORDED ANNOUNCEMENT WHEN YOU NEED TO CHANGE ADDRESS THAT SAYS, "WE KNPW MOVING CAN BE STRESSFUL, WE ARE HERE TO MAKE YOUR MOVE EASY AND STRESS FREE, WE APPRECIATE YOU AS A LOYAL CUSTOMER" WHAT A BUNCH OF INSULTING S H I T !!!!

They've got the crappiest service of all I've had problems with my internet and my cable service…read moreboth.my internet my modem resets itself almost every day I've replaced 3 modems already now!!!and my cable I've got HD service and I get pixelation and skipping alot I've had a person come out to check it n they've said theres nothing wrong with it.and I've tried replacing the hdmi cords couple times no luck!!so there wrong when theyve told me that theres no problems. And theyve told me my internet connection was okay well let me say this if it's working properly then why is my modem resetting itself? I would give them no stars if I could!!

The worst day of this new year got a whole lot better when Jaylin from the Verizon Authorized…read moreRetailer, TCC store answered my call when my family was having some trouble. The store I USE to go to was closed and this young man was there for us, not only did he walk us through the whole policy, but he got us a great discount and more features that the other store decided not to even mention we had or could get. I'm not the smartest man in Kokomo, but I'm smart enough not to ever go back to the corporate store that treats you like a number and takes all your money with no rewards. Kokomo goes to this store ask for Jaylin and walk out with your head up high knowing that you are well taken care of.

If I could give 0 I would. My 72 yr. old confused wife was told at the Kokomo, IN. store that she…read moreneeded highly overpriced phone accessories that would cost a fraction of the price anywhere else.. She couldn't have asked for them because she didn't know what they were. They ended up charging her over $400 for the accessories including 3 separate screen protectors for the same phone that totaled $170. They obviously took advantage of her and we were told there was nothing we could return. It was company policy.

We are thrilled to death with Broadway Broadband. It is so fast. It went out today (Sunday.)…read moreSomeone actually called (off the clock) and said something showed we weren't "working." They told me to go ahead and call the after-hours number. I did. They called back within a couple of hours and I was hooked back up by evening. Thanks to Gavin and Broadway Broadband.

The service through Broadway Broadband is not very reliable lately. I have been without service…read moresince the wee hours of the morning on Saturday June 14th. That is just over 5 days and counting. They are still not able to tell me when my service will be restored. The reason they give me has changed again this morning. Due to the location of my home I can't just go out and find another provider. I'm so frustrated!

They hire low value employees who deliver low value service. For some reason they think I want to…read morepay someone else's bill. Simple harassment.

T-Mobile service greatly improved…read more Phones are what you I wanted and bill is fairly priced. Recommend

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

Absolute worst experience ever. Moving to a new house and they shut our service off at our current…read morehouse without asking permission before we were moved into our new place Spent the last few weeks going different places to use the Wi-Fi because we run an online store and have to print our own shipping labels. What a mess. Then they said they could not restore service. What a bad joke