Excellent service. Bundled mobile and saved a lot of money. Technician was very knowledgeable and…read moreanswered any questions.

Loved that they were kind and compassionate. They greeted me warmly as I entered the store. Lisa,…read morethe customer service representative could tell that I was upset and she was appalled that the Boone store kicked me out. I ordered a Samsung A21 6.5 screen quad camera. The cost of the phone was ten dollars a month compared to a poorer quality phone that would cost me sixteen dollars a month that the Boone store was offering me. April the Supervisor and Cindy were also on hand to provide not only comfort but quality service. This is my Spectrum Store. Thank you Lisa, April, and Cindy for providing a business that is ethical professional, but most of all, kind and compassionate.

Spent over an hour at the Abingdon Verizon store setting up a multiphone account with Alex. We…read moresigned under the accepted terms, conditions and pricing. A few days later we received an itemized account showing monthly charges $20.00 more than the original contract. We met with Alex at the store to review the contract. He and his manager agreed that it was their mistake - but there was nothing they could do to correct it. - Would suggest anyone dealing with these guys be very careful.

I just want to talk about Kayla Stevens, and a word patient as a saint, she knows her phones! She…read morehelp me upgrade to a newer phone and made sure that I had all my passwords put down in a safe place and spend a lot of time with me putting apps on and just making me feel comfortable with my new phone. Kayla you're Asset to this Verizon store they should be so lucky to have you. Thanking you again, Kimberlee

Installers did not show up on time. Instead of the 8-11 a.m. window on Friday as scheduled, they…read moreshowed up at 3:30 pm. They did call around 11 to say that they would be an hour late. 2 promises broken. When they did show up, they did not have a long enough drill bit to run the cable through my wall. That meant a two hour drive to the closest big city to get the right-sized drill bit. The installers left at 8:30 pm. The new internet was not functioning. The installers were independent contractors. They said that they could not make my internet operational but the company would get it running in a day or two. The cable was strewn across my yard forming almost a 270 degree arc. Needless to say, it was not buried either. That apparently is another independent contractor. The installers said that I would be contacted in a couple of days to schedule the bu of the fiber optic cable. Five days later, no call re burying the cable. The internet was connected yesterday by a Point technician who was checking the work of the independent contractors. He said that the fiber optic cable was improperly connected to the junction box in my yard. The technician also stated that if the cable had been connected properly, it would have been on on Friday. The internet did work for a couple of hours. Then it stopped. It got started again when I called customer service. It ran at near the advertised speed. Until it didn't. That was in the evening when I tried to watch tv. When I called customer service, the tech side was closed and I had to call back today. It turns out that the company provided modem is "known to have issues " which have been remedied by installing my old modem. Now I have an appointment next week for a technician to bring me a new modem. What are the odds that he will show up during the scheduled window? Last thing. The salesman who told me to call him if I had any problems, when called said "I can't help you with any of that." Not a great way to start out. Be forewarned.

I depend on my Internet access for work. These guys suck. Their Internet service is down more than…read moreup. I should have stayed with SCTC. Doesn't matter the price difference when it never works.

Stay Away -- Garbage Service & Useless Store…read more Verizon's service in this area is a joke. Upload speeds barely hit 1 Mbps, which makes sending a photo or making a video call almost impossible. Completely unreliable. And the Clear Creek Rd store? Just as bad. They'll happily sell you service they know doesn't work here -- then ghost you when it fails. No solutions, no accountability, just sales pressure. Dishonest, unhelpful, and borderline scammy. Don't waste your money or time.

Had a great experience at Verizon upgrading my phone! I traded in my iPhone 16 for the iPhone 17…read morePro Max, and the whole process was smooth and stress-free. Vincent (Vinnie) and John were both awesome--super knowledgeable, patient, and genuinely helpful. They took the time to explain my options, made sure I got the best deal, and answered all my questions without rushing me. If you're thinking about upgrading or switching devices, definitely ask for Vinnie and John. Excellent customer service all around!

Massive Packet Loss - Hop 2 - Unusable Internet - 2 Techs Already…read moreThursday, 9/18 at approx. 3:30 the internet went out and Xfinity Assistant said was area wide with restoration soon. Later reported resolved at 4:10, but we were still without internet. Neighbors were also out. We contacted Xfinity through the assistant and chat and went through about 2.5 hours of troubleshooting across 3 different contacts. We set an appointment for Sunday 9/21. First appointment the tech verified the signal past the pole serving us and neighbors was dead, so ran a temp line and scheduled the contracted company for burying in conduit. Internet was fine until Saturday, 9/27 when we experienced frequent disconnects and unusable internet once again. Went through all the cruddy Xfiinity Assistant stuff again and scheduled an appointment for this morning. Explained the issues and showed the PingPlotter data - he didn't even know what it was or how I 'could have any such data that shows information on their encrypted system'. I explained how it can help to identify network issues and how it helped identify a small neighborhood issue in our area about a year ago. He seemed unconvinced and said I was using an unknown, unreliable way to show info - but that's neither here nor there. A while after he left we started having the same issue from about 10:35 - 11:25 am. I had a Comcast Business email for the service at my business for an outage, so I assumed it could be related. After the restoration email from the Comcast Business, our home connection seemed stable the remainder of the day. When I started working this morning, the issue is worse than ever as shown here: I work from home in addition to my business location and this is severely impacting my ability to efficiently run my business. Seeking resolution without having to once again suffer through the terrible customer service / troubleshooting through the app, chat and phone.

Very Shady business practices!…read more Had a salesperson come out to check about service options and after call and talking with a supervisor They agreed that cables and wiring were ran to the house and we were good to go for an install for the following week Payne indicated there might be some work to be done inside the house but no exterior work would be done The following week I received a phone call from spectrum construction Support indicating I would have to pay a $5000 deposit for a $10,000 service work to have cable and wiring ran to the house. I told them over the phone. I was not paying anything for the wire because I was told installation was free. They canceled my service request and after talking with customer service via the app they still confirm that the appointment was canceled. Sales person still insists that they're coming tomorrow to install..... Very Shady! Find other service in the High Country!

Wouldn't help me even though I was one of two customers that was in there today. Why are all…read morespectrums the same? I expected this exact experience because it's already happened before at a different one.

The store is consistently "understaffed". The only reason for the 2nd star is that the person who…read moreended up helping us was fantastic. And keeping people stick in the store for over an hour but no longer having a public restroom is cruel.

Hi Ryan, if you still check your revie. I am so sorry for what you went thru! And believe me, I…read moreknow exactly what you went through! I have been through HELL since June 2025, since my husband's mother got caught up in a Facebook romance with a white trash toothless CRIMINAL! I have been all the way to Executive, Verizon Fraud Supervisor told me Fraud doesn't handle my issues- ESIM SWAPPING PORT FORWARD PINEAPPLE SPOOFING, UNAUTHORIZED ACCESS AND ACCOUNT CHANGES ( at least 9 that I know of) , Impersonating my husband IN THE STORE WE ALWAYS GO TO!!! My husband looks like VIN Diesel from the 1st movie. Slim shady(hacker) impersonated my husband over the phone and cut off our autopay. My husband is a 100% Disabled Combat Veteran, 82nd Airborne Infantry. He doesn't make calls, especially business related- I do it. We have advised Verizon many times to put a note on our account that NO ONE but my husband and I can make changes to our account. And if someone tries, we are to be notified. SO how is this POS going in the store saying he is my husband and doing whatever he wants? UNAUTHORIZED UPGRADES ON BOTH OUR PHONES, (5 on my phone, 2 on my iPad, a MDM installed in my phone , my camera turned into a 24/7 front back live audio & video stream), my husband's iPhone upgraded 2x and a payment agreement added. My phone is barely functioning because SS has complete control over it. We are both having SPOOFING on our devices, FRAUD, THEFT, IDENTITY THEFT , HARRASSMENT, STALKING , TARGETING, TAMPERING WITH INTERNET AND CELLULAR SERVICE, products, providers- we BARELY get the 2 smallest bars for signal! I have shown them physical, screenshot and photographic evidence - they still Don't Care! The ESIM SWAPPING happened at least 2x a week, leaving me without phone service, I got tired of them not doing anything, so I don't even report it anymore. They won't help with Apple or IOS ISSUES, just tell me to wipe and factory reset my phone! I gave them the names, account number, email address of the CRIMINAL, still didn't care! NONE OF THE PROVIDERS OR APP COMPANIES WILL DO ANYTHING, BBB, FCC, FTC, IC3, CPB, POLICE, STATE DISTRICT ATTORNEY GENERAL, DHS, SECRET SERVICE, TBI, THP, POLITICIANS, FBI! NONE OF THEM WILL DO ANYTHING!! Attorneys won't help without a court case, Police won't even take a report , not even after that MF Impersonated a Police Officer using my daddy's name!! If ANYONE sees this and has any information for what I can do to fix this mess, please reply! Over a year and ongoing , I can't do it anymore Susan Franks

Century Link is the last ditch option for the completely desperate…read more They cannot provide a consistent service nor do they have any fucking clue whatsoever how to expedite initial set up installation efficiently. Their "customer service" reps, so called, are complete idiots and do not listen well at all. I requested installation and the joker on the phone set it all up and even MAILED ME THE MODEM BEFORE DETERMINING WHETHER OR NOT THEY COULD ACTUALLY FULFILL MY SERVICE. I contacted these conning motherfuckers on 3 separate occasions to tell them to send me shipping labels to send their garbage back to them but they NEVER sent any labels even though their LYING CUSTOMER SERVICE REPS swore they mailed them to me. They're only tasking it that way so they can send billing notices to those who still have their modems after a month's time in hopes they can make money off people FOR PROVIDING ABSOLUTELY NO SERVICE WHATSOEVER. You're busted assholes. If you're looking for decent service at a competitive price, by any means, look elsewhere. These clowns haven't the first clue.

I have probably hAd to call them 15 times in the last 18 months. Their service is terrible and so…read morehave most of my communications with them. Would not recommend them at all. So frustrating.