Phenomenal customer service and an awesome product, highly recommend Keller Glassco!!! We worked…read morewith Chris, who is extremely knowledgeable and helped us choose the best shower solutions and mirror products to stand up to a 100-year-old home transformation. The work exceeded our expectations! We highly recommend Keller Glassco!

They talked me into a piece of plastic they said was better than glass for a outdoor table top…read morereplacement that sags in the middle, holds rainwater and doesn't even fit, even though they had they the original broken glass top for a pattern. This totally unsatisfactory piece of garbage is just $300 down the drain because they asked for payment in advance and will make no adjustment. Go somewhere else.

Poor quality - would not accept responsibility. I had Tri-City Glass cut and glue 4 mirrors on…read moremedicine cabinet doors. The mirrors showed defects within 6 months. The mirrors had corrosion around the edges and circles showing through the mirror. They had used a silicone adhesive that destroyed the black backing on the mirrors and had not sealed the edges of the custom cut mirrors. The edges were showing corrosion within 6 months. Company did offer to redo the mirrors for $100 but did not accept that the adhesive was the cause of the problem and also would not seal the edges. Went to another glass company that identified the wrong adhesive immediately also told me they seal the edges after cutting mirrors.

The service here was very good. The product, unfortunately, was not so good. We needed a piece of…read moreglass cut and drilled to take the place of one small piece which was broken on a six-piece, glass and marble coffee table. The table was very expensive and I was told, by Tri-City glass, that they did not have the means to do the job. But, they could send it to New York and have it done there with laser cutting and drilling. The quote for the new glass was almost $350. Fair enough, as long as the results were high quality. So, I eventually took delivery of the new glass. It looks like someone cut it with a darned jigsaw. There is little point in complaining as Tri-City glass made it clear they can't do the job...their sub-contractor is definitely sub-par and has not done this strong business any favors.

Wish I could provide a review of this company's work but we could never get them to do anything…read more Their answering service (receptionist or whatever) was very nice but they never called back. Called several times and talked to a nice lady who provided good information and continually promised "they" (let's just say the worker guy) would call and schedule a time for service. Never happened... he never called back. Admittedly, we're about a 40 minute drive from their office in Johnson City out on the other side of Kingsport, but, we provided that information and were assured that we were in the service area. Not sure what else to tell you. If you are in Johnson City maybe they will call you back. Heck, you might get lucky and they might even show up. Then again... based on experience... don't be surprised if your call to Glass Doctor is a waste of your time.

From the owner: If glass is cracked, fogged, or broken, you shouldn't have to guess who to call. Glass Doctor of…read moreJohnson City, TN provides expert glass repair and glass replacement for residential, commercial, and auto needs, including windows, showers, mirrors, storefront glass, and windshields. We focus on safe, clean work and straightforward guidance from start to finish. Proud to serve as a Neighborly company. Contact us to schedule service.

They made me pay almost two months in advance! I had to harass them to come do the job! The…read moretechnicians got into some weird fight with each other while there, broke the frame of the window, glued it in a sloppy way and then left. I tried to contact the owner and so far no response months later. I wouldn't dare recommend them to anyone what a shame