This particular store allows fraud accounts to be opened!!! On approximately July 5 sales rep Alex…read moreChapman located at the Abingdon VA store allowed a person or persons to walk in with my id and open an account in my name. Alex gave them three phones and three lines!!!! I'm not paying this bs . I'd love to know how this was allowed or even happened!! I already contacted Verizon's fraud department. I suggest your store investigate this absolutely disgusting scam.

Not very good customer service. I will shop direct from Verizon next time. These people are…read morethird-party SALES people, not employed by Verizon. You will be overcharged and lied to, if you deal with this store.

I went in to get the battery replaced on my phone and the entire service was fantastic. The…read moreemployees were super nice and they were able to get my battery replaced in about an hour!

The charging port of my phone was filled with dirt and I had hard time charging my phone with a…read morecord but brought it in to CPR and the guy (mustache guy) did a thorough cleaning of my phone and case for only $20. Now I can use my charging cord without struggling, he did a great job and was very nice

Flip was super helpful! Changed out my phone battery at a good price super speedily. Highly…read morerecommend this place for your whatever you need digitally!

Avoid this business - paid hundreds to have a phone repaired and less than 6 months later it was no…read morelonger charging. Took it to the Apple Store and they said it was repaired with cheap parts and the battery was not the original. The kicker is Boone cellular said they did not change the battery - so it is a mystery as to what happened to the original Apple battery in the phone. Also they would not honor the lifetime parts warranty that is listed on their website.

Every Month my bill gets higher and higher and no one can explain why to me. I have called many…read moretimes to only be told that my current plan is the best plan they offer when knowing that some of my friends have more than 3 lines and their phone bills are half the cost of mine

If you are unlucky enough to get service from carolina worst you are stuck with them until you move…read moreout of the area. They don't tell you that when you sign up. The special sales are not for current customers. Avoid cww.

The district manager reached out to me to remove my last review. I told him if he would go through…read morethe interactions I had with Terry and remedy the situation, I would be happy to remove it which I did. He did an internal investigation of camera and audio footage of the incidents that happened to me over the course of 2-3 weeks inside the store. He called me after a week and said what I had told him was indeed true and the employee was being reprimanded. (Terry, the manager). He told me that I would be reimbursed for all 3 phone numbers I was given because they 1. FIRST NUMBER...Couldn't get my old phone number back from Xfinity because "they were holding it hostage". 2. SECOND NUMBER: I was told I could not have my old phone number back that I'd had 15 years. So Terry gave me a new one. 3. THIRD NUMBER: A week later, I saw that they had a promotion to get a new phone upgrade if you brought them back your iPhone X or newer. I wondered why this was never told to me. I saw it on TV. I went back to trade in my phone and Terry told me that was only for a new phone number when you signed up for the upgrade. 4. Again, I received a new phone number to get the upgrade. Not happy. 5. The very same day ATT told Terry on the phone that I still had 3 phone numbers because he hadn't canceled the first two (see #1. And #2.) The third phone number he gave me that day (for some error on his part) required me to get a 4th phone number for the upgrade and pay for for two accounts for 90 days. Mind you, I am single, live alone, have no family nearby and am 65. I cannot make this up. I have better things to do. Fast forward to district manager Nathan doing his investigation and determining that I was indeed correct and he would get me paid back for all the phone bills I had. However, I was only credited for the third phone number and not the first two. Terry kept the accounts open for two months instead of canceling them when all this started and with all the "new phone fees" on two lines and two months of billing, ATT says I owe $310. So they sent me to collections. I have been in the store numerous times and asked for the district manager to call me settle this and he has not. I do not think Terry is relaying my messages to Nathan because every time I ask, no one ever calls me. The number I had for Nathan goes straight to ATT who says they know nothing about any of this. I am asking in this review for the district manager to PLEASE CALL ME BACK and fix this situation that was not remedied. Nathan, you did an investigation and found it to be true, but I still need the $310 to be taken off my bill and the debt collector to be called off me. I have given all my evidence and paper trail both to ATT and the debt collector and was denied today. This is enough. I have been taken advantage of. Thank you.

Nice looking store... lots if products on hand. Great staff especially Kelly & Dub. Kelly is very…read moreknowledgeable and was a tremendous help setting up our new iPhone X phones.