Ordinarily, I am an on-the-ball person. I tend to do my research prior to making purchases so I am…read moreknowledgeable when I am speaking to sales people. However, when it comes to things breaking, I am completely useless and need someone to hold my hand and walk me through what needs to be done. A week ago, my daughter's iPhone just stopped working. She did nothing to cause it. She was just sitting on her bed and it started acting funny then went off altogether and we could not get it to turn back on. We got the phone 5 months ago so I knew it was still under Apple's limited warranty and I decided to take it in. I searched the Apple site for where to go get help. Simply Mac was first on the list. I guess I mistakenly assumed they were just a small apple store, but it's not related to Apple. I show up at the store and explain the situation to the associate and that any repair should be covered under warranty. First thing he does is look at the phone and ask me if I have had the screen replaced. I told him that we bought it as a brand new phone and nothing has been done to it. He actually made a comment about Verizon selling refurbished phones as new. He then looked at the water indicator light (which I had found enough online to have already have done this) and once he determined there was no water damage looked over the sides. He told me the phone was bent and that would void any warranty from Apple. He showed me the bend and I didn't see whatever it was he was seeing. He said he would take it into the back and open it up, but it already looked like bad news. He came back and said there was no damage internally, but because of the bend the repair wouldn't be covered under warranty. I asked what the repair would cost and he said $379. I then asked if we could just send it to Apple to see if they would repair it under the warranty. He told me that he has done that before and Apple just sends them back. He said maybe I could call Apple and beg them and they would go ahead and fix it. He was so cold and unhelpful that I eventually took the phone and said that it looks like I am stuck and have no other option but to buy a new phone. He told me "yeah, sorry." I left the store and the next day went to Best Buy Geek squad to get a second option. A friendly man immediately took my phone in the back to run their checks on it. He came out and told me that my phone was going to have to be sent away and it would take 16 days. I asked if it was covered under warranty and was told yes. Out of curiosity, I then asked if there was anything we could have done to have caused this. He told me we did nothing and it was just a dead phone. Lesson definitely learned.

I'm pretty mixed about this place…read more.. I mean, I've made numerous purchases here and have been overall happy with my experiences. Just sometimes staff are funny. As in they are nowhere like an actual Apple store. Here and there I'd get a staff member that'll look me up and down and not say a word. My most recent trip though had a really cool fella that asked if I needed help... and we made small talk and THAT'S how locally owned businesses should operate. It makes the customers walk away with or without a purchase with a good feeling and will guarantee that they'll be back in if there's something they are looking for. Service is everything... don't ever forget that. With that said, my favorite part of this place is their "used" gadgets. They are priced very reasonably and depending on your visit, you may score a deal of a lifetime!!! I personally have not purchased any of their used stuff as I've already have the newest of everything, but that doesn't stop me from checking them out and fighting my urges to purchase something I don't need solely because the price is so good.

Spent over an hour at the Abingdon Verizon store setting up a multiphone account with Alex. We…read moresigned under the accepted terms, conditions and pricing. A few days later we received an itemized account showing monthly charges $20.00 more than the original contract. We met with Alex at the store to review the contract. He and his manager agreed that it was their mistake - but there was nothing they could do to correct it. - Would suggest anyone dealing with these guys be very careful.

I just want to talk about Kayla Stevens, and a word patient as a saint, she knows her phones! She…read morehelp me upgrade to a newer phone and made sure that I had all my passwords put down in a safe place and spend a lot of time with me putting apps on and just making me feel comfortable with my new phone. Kayla you're Asset to this Verizon store they should be so lucky to have you. Thanking you again, Kimberlee

I was with Verizon for over 20 years and I was on the phone with them quite often about my bill. I…read morewas paying over 300.00 a month for phone service, and that was after I had my bill cut down. Originally I was paying over 600.00 a month for, myself,my husband and 3 kids. Now I have Cricket and the service is just as good if not better than Verizon.. I will never go back. I have 4 lines with unlimited everything and they withdraw 100.00 a month from my account. It never changes, it is exactly the same every single month. My phone works everywhere just like Verizon, the only difference is I'm paying a third of the price...

This store was at 438 East Elk Ave for about 23 years. They moved 4 doors down to 446 East Elk Ave…read morein 2015. Mike is great if you need your guitar repaired or guitar Lessons. They carry parts and accessories for most stringed instruments. They also carry good quality inexpensive beginner instruments. Mike will make sure the instrument is setup correctly and ready to play. If you buy one online you will most likely have to spend $45 or more to get it setup and playable.

Horrible service, The lady in the store kept asking our jobs to see what we could afford. When we…read moresaid we were unemployed she took the guitar we were trying out back, and said we should probably look for new jobs. Then continued to tell my friend he needed a new career to be able to support his wife and daughter. The equipment is waaay over priced and off brand.

So over the last 30 years I have been with this about every cell phone company you can think of…read morefrom LA cellular to Pac Bell and all the rest in between and after! I dropped my phone and cracked them on a pretty regular basis so I replace my phone's usually twice a year. I have a traumatic brain injury and can sometimes be a little wearing on people as I ask questions that maybe most people don't ask hahaha. But I was so impressed with Janet at this particular MetroPCS that I actually drove back to the store the next day to get her name. She was patient, polite, educational and most importantly informative. She stayed late with me and answered all my questions and even it was very considerate of me when she needed to call and ask a question!! So it is without any reservation that I recommend Janet!!

Manager is so stuck up. Followed me around the store like I was a stealing. Spoke to me in a…read morecondescending way. I make more money than any manager at a shoe store!

Great atmosphere, young lady immediately waited on us, my wife got a great deal on her shoes. The…read moreperson who checked us out was nice, and signed us up for their rewards program. Great selection, buy one get one half off was a great deal.

never stepping foot in there again. the only employee that even acknowledged us was the guy sitting…read moreat the front desk. Terrible customer service skills with the 2 women in ho we're assisting with exams. one was over 20 minutes late . Tried getting an eye exam 2 times without success unless you can sit there all day

Great customer service!!!! Folks are knowledgeable and answered all my questions. I was in and…read moreout in an hour and fifteen minutes!

So many items that teens. Young adults and even the mature crowd can enjoy. ( It's difficult to…read moreshop for teenagers but this store has everything they like) They are inexpensive and have a large variety of items: room decor,. Pictures mirrors cheap tech like speakers earphones etc tshirts. Sicks nail polish makeup section and skin care. Stationary, journals. Popular classic toys and branded items like toy story . Monsters inc. cars. Nostalgic items for teens.neato candy section features Japanese candies... Fun books . A lot of artistic items and art supplies. Family games coloring books. Cook books__ work books. This store is wonderful at Christmas . You can definatly get inexpensive gifts for coworkers. White elephant giving and friends. I love this store.its usually neat and organized.

I took my kids there to get little toys cause they love it there. The young lady working the self…read morecheck out register was very rude. We told her thank you twice. When she gave me my receipt and when she gave me my change. Neither time did she mention a word. Like i said nothing. Its an epidemic in this country anymore. I feel like management dhould step up and do better hiring and training