This is a terrible business. My advice, STEER CLEAR! An employee at this location damaged my…read moredaughter's phone while trying to fix the screen. I began email correspondence with the owner Chris Lee. Mr Lee offered in an emai to compensate me for the cost of replacing my daughter's phone. The email said nothing about needing the device first. When I accepted, he then told me I have to send him the device first. As this seemed very odd, and wasn't mentioned in his original offer, I told him I would be happy to send him the device once I received the promised check. Mr Lee has now stopped answering my emails and I still haven't received a check. This is a very dishonest and frustrating way for him to handle his employee's damage to my property. There are reputable repair places in the area, this is not one of them!

ATTENTION: READ BEFORE REPAIRS…read more These guys messed my phone up beyond repair and refused to do ANYTHING about it. Took my phone in to have my screen replaced with another identical phone I had and I let them keep the 2nd phone for parts. I went to pick it up and paid them and the guy working told me I had some lint down in my simcard tray and he took a tooth pick and got it out. I went to my vehicle and tried to make a call and got an error messaged that said please insert simcard. I checked the simcard tray and the sim card was in it. I took the phone back inside & told them it didnt work and they told me I would have to pay more for diagnostic then pay to fix whatever was wrong with it. I told them it was working fine before they swapped my screen and they even told me they stuck a qtip in my sim card tray. "I know there was not any lint in it, the phone worked great even with a cracked screen." They refused to fix my $1600 phone that they broke without me paying them to fix it. VERY VERY UNPROFESSIONAL, DISRESPECTFUL EMPLOYEES that can NOT take responsibility for there actions. I WILL NOT EVER RECOMMEND THIS COMPANY TO ANYONE! THE OWNER REFUSED TO REPLACE MY PHONE OR PAY ME FOR IT. He stood behind his employees so he as well wasnt responsible for there actions and it wasnt money out of there pocket! #straightGARBAGE! Does not even deserve one star, but had to select it to warn everyone else of there secrets, and how they do business, and could care less about there customers. Wish I wouldn't have e paid for that screen repair now or gave them a phone for free cause now I have no option but to go pay $1600 out of MY POCKET again....smfh! If you choose to give this company your money, THATS ON YOU! but if you read my review, YOU HAVE BEEN WARNED ​

Very knowledgeable and friendly staff! I will continue to come here for all of my tech needs!read more

The store is consistently "understaffed". The only reason for the 2nd star is that the person who…read moreended up helping us was fantastic. And keeping people stick in the store for over an hour but no longer having a public restroom is cruel.

the girl yesterday was very rude off the bat, she lacks compassion, kindness and basic human…read moredecency. she then TRIED to upsell us and then lied and said we owed $1,000 to pay off our phones when they only had $23 left. go to Tmobile instead

In the interest of fairness and transparency, I'm disclosing that the issue was resolved after 8…read moredays and additional phone calls by me since my last review. I was offered a modest credit but given the time I spent chasing this down, I remain unsatisfied as a customer and will pursue with the appropriate regulatory and consumer agencies. Also, I'm looking at recommendations for other phone providers.

I mean, does anyone like spectrum? They're predatory business practices is why people leave them…read more They do not honor contracts or pricing. You have to call and spend an hour on the phone to fix it which they count on you not doing. Just go with brightridge.

Just moved to JC not long ago and this store is located a not far from my office…read more T mobile Tuesdays had an offer for 50% off a charging accessory so decided to looks and see what it applies too. Immediately as I entered the store, i'm greeted and asked what my questions were/what i needed help with. I explained and was pointed in the right direction. Both staff members I encountered were friendly and courteous. The staff were handling multiple people simultaneously and did not seem to skip a beat providing great attention and sen/ice. The staff here were great and keep an account of all the people who entered the store and made sure they noted to make sure they were handled in order. I will def come back to this store, and I recommend people go here too. Customer Service is what keeps a business around.

I purchased a new I phone 15 pro max and have been making payments on it. I never received a phone…read more Did not get a call or text and figured they must've canceled the order. Come to find out I have been paying monthly for a phone I never received and they don't know where it is now. Their answer was, "there's nothing we can do". They are crooks, be careful who you're doing business with.

I broke the screen on my phone that all of my two-factor authentication goes to, which means I had…read moreto choice but to fix it. Someone at work recommended a well-known competitor but they quoted me more than double what uBreakiFix charges for the same repair. I was not willing to be price gouged and--thanks to Yelp--I found uBreakiFix. UBreakiFix was affordable, fixed my phone in less than two hours, were friendly and professional, and they did a great job! If my phone ever breaks again, this is where I will go. You should too. They are conveniently located between Starbucks and the First Watch Cafe across the street from ETSU.

Girl tell me why i have to be charged for someone else's mistake???…read more Paid to have the hdmi port on my xbox repaired, after a month, was told it was ready. Went to go pick it up, and guess what? The xbox series X wont turn on, when i MADE SURE it turned on BEFORE i even brought it up there. So they charge me for a mistake they made.

I'm pretty mixed about this place…read more.. I mean, I've made numerous purchases here and have been overall happy with my experiences. Just sometimes staff are funny. As in they are nowhere like an actual Apple store. Here and there I'd get a staff member that'll look me up and down and not say a word. My most recent trip though had a really cool fella that asked if I needed help... and we made small talk and THAT'S how locally owned businesses should operate. It makes the customers walk away with or without a purchase with a good feeling and will guarantee that they'll be back in if there's something they are looking for. Service is everything... don't ever forget that. With that said, my favorite part of this place is their "used" gadgets. They are priced very reasonably and depending on your visit, you may score a deal of a lifetime!!! I personally have not purchased any of their used stuff as I've already have the newest of everything, but that doesn't stop me from checking them out and fighting my urges to purchase something I don't need solely because the price is so good.

Ordinarily, I am an on-the-ball person. I tend to do my research prior to making purchases so I am…read moreknowledgeable when I am speaking to sales people. However, when it comes to things breaking, I am completely useless and need someone to hold my hand and walk me through what needs to be done. A week ago, my daughter's iPhone just stopped working. She did nothing to cause it. She was just sitting on her bed and it started acting funny then went off altogether and we could not get it to turn back on. We got the phone 5 months ago so I knew it was still under Apple's limited warranty and I decided to take it in. I searched the Apple site for where to go get help. Simply Mac was first on the list. I guess I mistakenly assumed they were just a small apple store, but it's not related to Apple. I show up at the store and explain the situation to the associate and that any repair should be covered under warranty. First thing he does is look at the phone and ask me if I have had the screen replaced. I told him that we bought it as a brand new phone and nothing has been done to it. He actually made a comment about Verizon selling refurbished phones as new. He then looked at the water indicator light (which I had found enough online to have already have done this) and once he determined there was no water damage looked over the sides. He told me the phone was bent and that would void any warranty from Apple. He showed me the bend and I didn't see whatever it was he was seeing. He said he would take it into the back and open it up, but it already looked like bad news. He came back and said there was no damage internally, but because of the bend the repair wouldn't be covered under warranty. I asked what the repair would cost and he said $379. I then asked if we could just send it to Apple to see if they would repair it under the warranty. He told me that he has done that before and Apple just sends them back. He said maybe I could call Apple and beg them and they would go ahead and fix it. He was so cold and unhelpful that I eventually took the phone and said that it looks like I am stuck and have no other option but to buy a new phone. He told me "yeah, sorry." I left the store and the next day went to Best Buy Geek squad to get a second option. A friendly man immediately took my phone in the back to run their checks on it. He came out and told me that my phone was going to have to be sent away and it would take 16 days. I asked if it was covered under warranty and was told yes. Out of curiosity, I then asked if there was anything we could have done to have caused this. He told me we did nothing and it was just a dead phone. Lesson definitely learned.

Well I've been into MetroPCS and T-Mobile stores all across the country. I travel for a living, I'm…read moreretired hahaha anyway I had the pleasure of dealing with Eliana who was more than efficient. I read the other review that was a 1-star review and was more than impressed by the intellectual capacity of the message conveyed. I personally would go to an Apple iPhone store since that is what they specialize in before I would go into a store that sold multiple brands. But again I guess that's just me and rational and reasonable doesn't seem to be the norm in reviews. So I guess it all depends on what you are looking for, I am looking for a little help and a little guidance and not to try and find something to complain about which is why I probably enjoyed my visit at the store so much, I had to go back to get my old phone because I forgot when I left because I was feeling so good about what I had done

I guess you have to be completely stupid to work here! Went in to check to see iPhone battery was…read moremessing up! An employee told me iPhones don't have batteries! guess they run on fairy dust!

Took my iPhone to Foxpaw (2nd mistake) after it was water damaged in the ocean (1st mistake). They…read morecharged me $50 for their multi step cleaning process without being overly optimistic about the chances of saving the phone, but said there was a decent chance of at least being able to get some of the data recovered. 3 days later, after the "very thorough and detailed cleansing, including ultrasonic bath" I got the notice that my phone was ready. Unfortunately it wasn't fixed and I was told they couldn't even power it up. I guess I wasn't too surprised. But I was very disappointed when I took the phone to another local one-man shop and asked if there was anything he could do to get the pictures, contacts, and Notes from the phone. He opened the phone while I was there and it was nasty. While Foxpaw apparently did open the phone based the fact that the exterior screws were not replaced, that appears to be the only thing done. The phone was clearly not cleaned, nor did it appear to have been further dismantled to do a proper clean. As the gentleman removed several more components from the inside of the phone, a small pile of salt and other residues slowly accumulated on his work station. Thanks Foxpaw for charging me $50 for removing those tiny little special screws from the outside case, but especially for making me think the phone was at least cleaned and decominated as soon as possible to prevent further corrosion.

My iPhone 6s screen was cracked. I took my phone to FoxPaw to get it fixed. They charged $120 and…read morethen another $20 for a camera/speaker part that they broke while repairing my phone. I had some problems with the screen like it being a weird blue color and the calibration off, but I did not want to take it back there thinking the reason my screen acted like that was because it was an aftermarket screen. A few months later I picked my phone up off the counter and the screen was completely broken- not shattered, but lines going all throughout my screen. I contacted FoxPaw since my screen was still under a 1 year warranty, and they told me they could fix it. I drove two hours to get to FoxPaw only for them to tell me that the damage done to the LCD was "user's fault" and the "manufacturer would laugh at them if they tried to repair this screen." They said they could knock off 10% of ANOTHER repair price so it would have been another $100 to get my phone fixed! I bought a new screen and repaired the phone myself for $40. When I opened my phone up, turns out multiple screws were in the wrong places, and one screw had come loose and was lodged into the back of the LCD right where the crack was. Thank you FoxPaw for not fixing my phone, but rather breaking it. Do not recommend. Better off doing it yourself.

Excellent customer service. A kind and helpful staff. I would definitely recommend this location…read more Reagan was instrumental in helping my father get his phone upgraded and transitioned. Thank you so much!

From the owner: Kingsport's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel…read more10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Kingsport connected with top technology and expert guidance. Visit us today at 4128 Fort Henry Dr for the newest smartphones, tablets, and accessories.