The store is consistently "understaffed". The only reason for the 2nd star is that the person who…read moreended up helping us was fantastic. And keeping people stick in the store for over an hour but no longer having a public restroom is cruel.

Hi Ryan, if you still check your revie. I am so sorry for what you went thru! And believe me, I…read moreknow exactly what you went through! I have been through HELL since June 2025, since my husband's mother got caught up in a Facebook romance with a white trash toothless CRIMINAL! I have been all the way to Executive, Verizon Fraud Supervisor told me Fraud doesn't handle my issues- ESIM SWAPPING PORT FORWARD PINEAPPLE SPOOFING, UNAUTHORIZED ACCESS AND ACCOUNT CHANGES ( at least 9 that I know of) , Impersonating my husband IN THE STORE WE ALWAYS GO TO!!! My husband looks like VIN Diesel from the 1st movie. Slim shady(hacker) impersonated my husband over the phone and cut off our autopay. My husband is a 100% Disabled Combat Veteran, 82nd Airborne Infantry. He doesn't make calls, especially business related- I do it. We have advised Verizon many times to put a note on our account that NO ONE but my husband and I can make changes to our account. And if someone tries, we are to be notified. SO how is this POS going in the store saying he is my husband and doing whatever he wants? UNAUTHORIZED UPGRADES ON BOTH OUR PHONES, (5 on my phone, 2 on my iPad, a MDM installed in my phone , my camera turned into a 24/7 front back live audio & video stream), my husband's iPhone upgraded 2x and a payment agreement added. My phone is barely functioning because SS has complete control over it. We are both having SPOOFING on our devices, FRAUD, THEFT, IDENTITY THEFT , HARRASSMENT, STALKING , TARGETING, TAMPERING WITH INTERNET AND CELLULAR SERVICE, products, providers- we BARELY get the 2 smallest bars for signal! I have shown them physical, screenshot and photographic evidence - they still Don't Care! The ESIM SWAPPING happened at least 2x a week, leaving me without phone service, I got tired of them not doing anything, so I don't even report it anymore. They won't help with Apple or IOS ISSUES, just tell me to wipe and factory reset my phone! I gave them the names, account number, email address of the CRIMINAL, still didn't care! NONE OF THE PROVIDERS OR APP COMPANIES WILL DO ANYTHING, BBB, FCC, FTC, IC3, CPB, POLICE, STATE DISTRICT ATTORNEY GENERAL, DHS, SECRET SERVICE, TBI, THP, POLITICIANS, FBI! NONE OF THEM WILL DO ANYTHING!! Attorneys won't help without a court case, Police won't even take a report , not even after that MF Impersonated a Police Officer using my daddy's name!! If ANYONE sees this and has any information for what I can do to fix this mess, please reply! Over a year and ongoing , I can't do it anymore Susan Franks

I'm pretty mixed about this place…read more.. I mean, I've made numerous purchases here and have been overall happy with my experiences. Just sometimes staff are funny. As in they are nowhere like an actual Apple store. Here and there I'd get a staff member that'll look me up and down and not say a word. My most recent trip though had a really cool fella that asked if I needed help... and we made small talk and THAT'S how locally owned businesses should operate. It makes the customers walk away with or without a purchase with a good feeling and will guarantee that they'll be back in if there's something they are looking for. Service is everything... don't ever forget that. With that said, my favorite part of this place is their "used" gadgets. They are priced very reasonably and depending on your visit, you may score a deal of a lifetime!!! I personally have not purchased any of their used stuff as I've already have the newest of everything, but that doesn't stop me from checking them out and fighting my urges to purchase something I don't need solely because the price is so good.

Ordinarily, I am an on-the-ball person. I tend to do my research prior to making purchases so I am…read moreknowledgeable when I am speaking to sales people. However, when it comes to things breaking, I am completely useless and need someone to hold my hand and walk me through what needs to be done. A week ago, my daughter's iPhone just stopped working. She did nothing to cause it. She was just sitting on her bed and it started acting funny then went off altogether and we could not get it to turn back on. We got the phone 5 months ago so I knew it was still under Apple's limited warranty and I decided to take it in. I searched the Apple site for where to go get help. Simply Mac was first on the list. I guess I mistakenly assumed they were just a small apple store, but it's not related to Apple. I show up at the store and explain the situation to the associate and that any repair should be covered under warranty. First thing he does is look at the phone and ask me if I have had the screen replaced. I told him that we bought it as a brand new phone and nothing has been done to it. He actually made a comment about Verizon selling refurbished phones as new. He then looked at the water indicator light (which I had found enough online to have already have done this) and once he determined there was no water damage looked over the sides. He told me the phone was bent and that would void any warranty from Apple. He showed me the bend and I didn't see whatever it was he was seeing. He said he would take it into the back and open it up, but it already looked like bad news. He came back and said there was no damage internally, but because of the bend the repair wouldn't be covered under warranty. I asked what the repair would cost and he said $379. I then asked if we could just send it to Apple to see if they would repair it under the warranty. He told me that he has done that before and Apple just sends them back. He said maybe I could call Apple and beg them and they would go ahead and fix it. He was so cold and unhelpful that I eventually took the phone and said that it looks like I am stuck and have no other option but to buy a new phone. He told me "yeah, sorry." I left the store and the next day went to Best Buy Geek squad to get a second option. A friendly man immediately took my phone in the back to run their checks on it. He came out and told me that my phone was going to have to be sent away and it would take 16 days. I asked if it was covered under warranty and was told yes. Out of curiosity, I then asked if there was anything we could have done to have caused this. He told me we did nothing and it was just a dead phone. Lesson definitely learned.

ATTENTION: READ BEFORE REPAIRS…read more These guys messed my phone up beyond repair and refused to do ANYTHING about it. Took my phone in to have my screen replaced with another identical phone I had and I let them keep the 2nd phone for parts. I went to pick it up and paid them and the guy working told me I had some lint down in my simcard tray and he took a tooth pick and got it out. I went to my vehicle and tried to make a call and got an error messaged that said please insert simcard. I checked the simcard tray and the sim card was in it. I took the phone back inside & told them it didnt work and they told me I would have to pay more for diagnostic then pay to fix whatever was wrong with it. I told them it was working fine before they swapped my screen and they even told me they stuck a qtip in my sim card tray. "I know there was not any lint in it, the phone worked great even with a cracked screen." They refused to fix my $1600 phone that they broke without me paying them to fix it. VERY VERY UNPROFESSIONAL, DISRESPECTFUL EMPLOYEES that can NOT take responsibility for there actions. I WILL NOT EVER RECOMMEND THIS COMPANY TO ANYONE! THE OWNER REFUSED TO REPLACE MY PHONE OR PAY ME FOR IT. He stood behind his employees so he as well wasnt responsible for there actions and it wasnt money out of there pocket! #straightGARBAGE! Does not even deserve one star, but had to select it to warn everyone else of there secrets, and how they do business, and could care less about there customers. Wish I wouldn't have e paid for that screen repair now or gave them a phone for free cause now I have no option but to go pay $1600 out of MY POCKET again....smfh! If you choose to give this company your money, THATS ON YOU! but if you read my review, YOU HAVE BEEN WARNED ​

Very knowledgeable and friendly staff! I will continue to come here for all of my tech needs!read more

I purchased a new I phone 15 pro max and have been making payments on it. I never received a phone…read more Did not get a call or text and figured they must've canceled the order. Come to find out I have been paying monthly for a phone I never received and they don't know where it is now. Their answer was, "there's nothing we can do". They are crooks, be careful who you're doing business with.

Waited for about 20 minutes to be helped, was blown off for an issue that took me 2 minutes to fix…read more The guy said he was going to help another customer while I took care of it, which guaranteed I would be there for another hour. After fixing my issue in two minutes, waited for another 20. When it became apparent I would be there much longer, I just left. I was simply there to drop off a trade in. Shouldn't have been that complicated.

Okay - if you are reading this I am sure you are pissed that your phone (life-line) is not working…read moreor you are one of millions that have cracked your screen. We rely on our mobile phones 24 x 7 and it is really a critical aspect of our daily lives. First off don't be like me and get out of the habit of a daily back-up - in my case I was fixing my phone just to recover all the information to sync with a new phone and then sell the fixed one. So what did a think of CPR? They were very professional - they will ask you for a deposit to work on your phone and you will sign a service order that says if you don't pick up your phone in 30 days they own it. I came in for a repair on a crack screen on my iPhone 5s. It was not the typical repair tho as my battery had expanded after an extended charge cracking and pushing out the screen requiring a replacement but also for a new battery. Total cost was just over $150 which is more then the value of the phone - but of course not my data. Based on looking at all the local reviews and calling all the places for over the phone price estimates I picked CPR. The location is very convenient in Johnson City and the hours are good staying open until 7PM. The repair was done the same day which is very good!! See my checklist for what all was checked as part of the repair. They also give you a lifetime limited warranty - read the fine print .. I doubt many customers will need it. This is a franchise which I think is actually a good thing for this type of service. I think there are allot of fly by night places that do repairs. Overall I think the prices they offered were within the market norms .. not the lowest but a quality based priced with a solid guarantee.

I went in to get the battery replaced on my phone and the entire service was fantastic. The…read moreemployees were super nice and they were able to get my battery replaced in about an hour!

This is the worst location. I sat and waiting for over an hour and no one even spoke to me other…read morethan saying hello when I walked in. There were 4 people ahead of me, and we all ended up walking out because we waiting for so long.

This Location is one of the most unprofessional businesses I have ever experienced. After being…read moreborderline harassed by an employee to swap carriers because he could "save us so much money". After agreeing to swap carriers they blatantly lied about promotions they were having guaranteeing it would give us the best deal in reality, they were going to cost us out the rear. We swapped over and traded in our phones which they were supposed to buy out. They stole our phones and did not give us a credit or paid for our phones. Our first bill rolls around and its $800 for a single month bill for 2 phones. After calling and trying to fix the issue we were given the run around and avoided by the store manager, we were able to catch her in store, and she hid in the back until she realized we weren't leaving and proceeded to tell us they were nothing they could do but they admitted and recognized the fraudulent charges on our account. After continuing to press the issue the employee who sold us the plan told us to "Suck it up and just pay it." this has been a 4 month process and we are nowhere close to resolving the issue and we are out over 1,000 dollars paying off the phones that this location stole from us. I'm writing this scathing review in hopes somebody reviews this before visiting this store. ATT in a whole minus a couple operators are completely full of it and instead of helping the issue they hung up on us. I would not recommend ATT as your phone carrier but I strongly urge you to visit ANY location other than this one. The staff is profoundly unprofessional and rude. I have exhausted all resources and patience to resolve this issue within ATT systems and will now seek legal action from here on.

As my luck would have it, I was out of town when my vehicle started warning me my fob battery was…read morelow. Being far from my home (and my spare fob) in Nashville, I quickly determined that it was a bad idea to tempt fate, especially as I was headed into the mountains which can be rather remote and getting help isn't as easy to come by. I found a spot with cell signal to search for places near(ish)by to get a new fob battery. I determined this was the best location, with a reputable name, and within a reasonable driving distance that also offers curbside pickup. I called the store and spoke with an employee. He confirmed they had stock of the battery I needed, but only sold it in a two-pack for about $8 before tax. He also offered to replace the battery for me (which is an additional charge of either $11 or $20, depending on which warranty you choose). I opted to simply buy the pack of batteries and change it myself. I then inquired about their curbside pickup (as their profile and site both advertise). The employee seemed surprised I was asking about such a service. He placed me on hold to confirm with his manager they could do this for me. When he returned to the line, he confirmed they could, in fact, offer curbside pickup, and stated he needed to process my payment over the phone. (For some reason I found this mildly comical.) I was instructed to call the store once I arrived in their parking lot. As I turned into their lot a little while later, I burst out laughing when their marquee caught my eye and noted it proudly boasts they offer curbside pickup. I called the store to advise I had arrived, and an employee advised someone would be right out with my purchase. A few moments later, an employee emerges from the store wearing a face mask and medical gloves, as he carefully carried my batteries and receipt wrapped in a plastic bag as if they were a bomb. He came to the passenger side window and offered to just drop it in the seat. He was incredibly polite. Overall, Batteries + Bulbs wins again in being helpful and efficient, especially in a weird pandemic-strange location-time crunch. A special thanks to their staff that helped me purchase what I needed and to do so safely.

Great service at the Johnson City store, very helpful staff. I would highly recommend this store…read morefor any of your battery needs, they have a good selection of batteries of all sizes.

I broke the screen on my phone that all of my two-factor authentication goes to, which means I had…read moreto choice but to fix it. Someone at work recommended a well-known competitor but they quoted me more than double what uBreakiFix charges for the same repair. I was not willing to be price gouged and--thanks to Yelp--I found uBreakiFix. UBreakiFix was affordable, fixed my phone in less than two hours, were friendly and professional, and they did a great job! If my phone ever breaks again, this is where I will go. You should too. They are conveniently located between Starbucks and the First Watch Cafe across the street from ETSU.

Girl tell me why i have to be charged for someone else's mistake???…read more Paid to have the hdmi port on my xbox repaired, after a month, was told it was ready. Went to go pick it up, and guess what? The xbox series X wont turn on, when i MADE SURE it turned on BEFORE i even brought it up there. So they charge me for a mistake they made.