Great price and quick service. Less than $150 for an iPad…read morescreen repair. Quoted at 48hr turnaround, but device was ready the next day. Will return for all future needs. Thanks Brady

My daughter was home from college in Florida for a week and needed the back of her iPhone repaired…read moreafter it cracked. After checking out several repair shops and reading reviews -- and based on a recommendation from a local AT&T sales rep -- she went to MyPhoneRepair at the Pinnacle. They were able to fix it the same day, which seemed great. That evening, I asked if she was happy with the repair. She said yes, but as she turned the phone over to show me, we noticed new cracks on the back again. She hadn't dropped it, and it had been in a case and with her the entire time. So we went back to the shop the very next day. The staff member was friendly and told us there was no problem -- they'd fix it again. We thought, "Great! That's excellent customer service." While we were waiting for the second repair, my daughter casually mentioned that it was strange they hadn't asked for her phone's PIN code this time -- because they had asked for it the first time. That raised a red flag. My husband, who works in IT and cybersecurity, was immediately concerned. There should be no reason to ask for a PIN code just to replace the back glass of a phone. At that point, we started to worry: why did they need access to her phone? She's a young woman with a lot of personal information, photos, and data on her device, and the ethical implications were unsettling. We picked up the phone again later that day and mentioned our concerns about the PIN. The rep we spoke with said he has never needed to request a PIN for a back repair, which only confirmed our concerns. We asked that the owner give us a call. Two days later still no one had reached out. Also, later that night, my daughter discovered another issue -- the speaker no longer worked. She couldn't make calls on speakerphone, record videos, or use audio functions without a buzzing noise. At that point, the store was closed, and she had to fly back to Florida the next morning. I called the shop to express our concerns and was told the owner would get in touch. Instead, the manager called back and it became clear the owner didn't want to be involved. The manager kept repeating that they "take customer security very seriously" and only ask for PINs when necessary. But again -- this wasn't necessary. A quick online search supports that advice: do not give your PIN to a repair shop unless it's absolutely required (and it wasn't in this case). They also claimed the speaker issue had nothing to do with their repair. Yet, when we dropped it off originally, they explained that fixing the back of an iPhone 14 involves disassembling the entire internal structure -- their words, not ours. Their final offer was for us to bring the phone back in -- knowing full well she lives in another state. Not exactly a helpful resolution. In the end, we spent $150 for a repair that had to be done twice, and ended up with a phone in worse working condition than when we brought it in. More than that, we left with serious concerns about the ethics of the repair process and the lack of accountability. Unfortunately, I can't recommend this shop. Be cautious. Our experience was disappointing, frustrating, and left us with more problems than we started with.

I went in to get the battery replaced on my phone and the entire service was fantastic. The…read moreemployees were super nice and they were able to get my battery replaced in about an hour!

The charging port of my phone was filled with dirt and I had hard time charging my phone with a…read morecord but brought it in to CPR and the guy (mustache guy) did a thorough cleaning of my phone and case for only $20. Now I can use my charging cord without struggling, he did a great job and was very nice

I came into the store yesterday by accident. Didn't even know it was there until I pulled up to…read moreorder takeout from the neighboring Mexican food restaurant. My iPhone 8 screen was cracked for months so I thought I should go inside and see if there is something they can do. Gavin is the person that was there and he was very friendly. Kinda makes you feel like you've known him for years even though it was the first time. He looked at the phone and said he could fix it and it would be about 10 minutes plus or minus and gave me the price. The price he gave me was more than 50% less than what I was quoted from a licensed Apple dealer in a city 30 minutes away. So I was all in. I left to go order my food next door and in the time in took for my food being ordered to my food being prepared and paid for my phone was done! I am in fact typing this review on what is like having a brand new iPhone! Can't even believe I went so long using this with a cracked screen for so long when I had an affordable and simple solution right here in my own backyard here in Greeneville. Gavin did a phenomenal great job on my phone. So thankful and it was a pleasure doing business at MyPhone. I would recommend and refer to anyone that needs to get their phone fixed. I was actually thinking I needed to buy a new phone before this and had I not come across this store I probably would have. Now my iPhone is good as new!

Was having an issue with my iPhone 14 battery. Stopped in and asked the employee (didn't get his…read morename), if he could help. Yes, but didn't have the battery in stock. Came back the next day to see if he would call the Bristol store, to see if they have a battery for my phone. He said that he had two batteries over-nighted. Was able to fix my phone in about an hour. Awesome job guys. Thanks.

Great service at the Johnson City store, very helpful staff. I would highly recommend this store…read morefor any of your battery needs, they have a good selection of batteries of all sizes.

I WOULD NOT RECOMMEND GETTING AN IPAD FIXED AT THIS STORE…read more I have been waiting to get some iPads fixed. My kids and family break them pretty regularly, I will save up 3 or 4 broken ones and take them all to get fixed at the same time. I normally use cell repair shops, but I saw Batteries Plus, and I figured I would give them a try. They wanted 50-100 dollars more than any other place. I decided to give it a go with my 8th gen iPad. A little over two hundred dollars seemed steep, but, I was OK with it if they were going to use quality parts. They did it fast enough... I came back and checked it out, but I made a huge mistake. I used the power button to turn the iPad on, not the home button. This lead me to forget to test the home button. The screen works fine, but they destroyed the home button. It won't push like it did, it wobbles, and it takes 3 - 4 tries to get it to work, sometimes more. THEY HAD TO KNOW they didn't repair it correctly, yet they said nothing. I've had shops put in digitizers that had dead spots, and pitted sub-quality glass. This is just as blatant, no pride in the work they did. I paid more than $200 and received something broken in return. I set the IPad in a drawer and did not use it for a month, I get it out today and the screen has separated at the bottom edge. 2 Strikes, other shops in Greeneville and Johnson City, TN, charge up to eighty dollars less for the same service.