Great service at the Johnson City store, very helpful staff. I would highly recommend this store for any of your battery needs, they have a good selection of batteries of all sizes. read more

I WOULD NOT RECOMMEND GETTING AN IPAD FIXED AT THIS STORE. I have been waiting to get some iPads fixed. My kids and family break them pretty regularly, I will save up 3 or 4 broken ones and take them all to get fixed at the same time. I normally use cell repair shops, but I saw Batteries Plus, and I figured I would give them a try. They wanted 50-100 dollars more than any other place. I decided to give it a go with my 8th gen iPad. A little over two hundred dollars seemed steep, but, I was OK with it if they were going to use quality parts. They did it fast enough... I came back and checked it out, but I made a huge mistake. I used the power button to turn the iPad on, not the home button. This lead me to forget to test the home button. The screen works fine, but they destroyed the home button. It won't push like it did, it wobbles, and it takes 3 - 4 tries to get it to work, sometimes more. THEY HAD TO KNOW they didn't repair it correctly, yet they said nothing. I've had shops put in digitizers that had dead spots, and pitted sub-quality glass. This is just as blatant, no pride in the work they did. I paid more than $200 and received something broken in return. I set the IPad in a drawer and did not use it for a month, I get it out today and the screen has separated at the bottom edge. 2 Strikes, other shops in Greeneville and Johnson City, TN, charge up to eighty dollars less for the same service. read more

As my luck would have it, I was out of town when my vehicle started warning me my fob battery was low. Being far from my home (and my spare fob) in Nashville, I quickly determined that it was a bad idea to tempt fate, especially as I was headed into the mountains which can be rather remote and getting help isn't as easy to come by. I found a spot with cell signal to search for places near(ish)by to get a new fob battery. I determined this was the best location, with a reputable name, and within a reasonable driving distance that also offers curbside pickup. I called the store and spoke with an employee. He confirmed they had stock of the battery I needed, but only sold it in a two-pack for about $8 before tax. He also offered to replace the battery for me (which is an additional charge of either $11 or $20, depending on which warranty you choose). I opted to simply buy the pack of batteries and change it myself. I then inquired about their curbside pickup (as their profile and site both advertise). The employee seemed surprised I was asking about such a service. He placed me on hold to confirm with his manager they could do this for me. When he returned to the line, he confirmed they could, in fact, offer curbside pickup, and stated he needed to process my payment over the phone. (For some reason I found this mildly comical.) I was instructed to call the store once I arrived in their parking lot. As I turned into their lot a little while later, I burst out laughing when their marquee caught my eye and noted it proudly boasts they offer curbside pickup. I called the store to advise I had arrived, and an employee advised someone would be right out with my purchase. A few moments later, an employee emerges from the store wearing a face mask and medical gloves, as he carefully carried my batteries and receipt wrapped in a plastic bag as if they were a bomb. He came to the passenger side window and offered to just drop it in the seat. He was incredibly polite. Overall, Batteries + Bulbs wins again in being helpful and efficient, especially in a weird pandemic-strange location-time crunch. A special thanks to their staff that helped me purchase what I needed and to do so safely. read more

I ordered a car battery from the store. A week had gone by and I called the store to get an update as to when my battery would arrive. The associate said "maybe Tuesday, or maybe Friday." I couldn't get a straight answer. I finally received an email stating my battery was ready for pick up. When I arrive to the store the associate stated "I don't know how this happened but your battery isn't here." They were able to get me a battery from another store, but only after all the hassle. This store has terrible customer service, communication skills, and poor logistics. read more

I went there recently to get a battery and a battery adapter for my laptop. The guys working there were extremely helpful and went to lengths to help me remedy my problem and get the laptop working fine. read more