Ordinarily, I am an on-the-ball person. I tend to do my research prior to making purchases so I am…read moreknowledgeable when I am speaking to sales people. However, when it comes to things breaking, I am completely useless and need someone to hold my hand and walk me through what needs to be done. A week ago, my daughter's iPhone just stopped working. She did nothing to cause it. She was just sitting on her bed and it started acting funny then went off altogether and we could not get it to turn back on. We got the phone 5 months ago so I knew it was still under Apple's limited warranty and I decided to take it in. I searched the Apple site for where to go get help. Simply Mac was first on the list. I guess I mistakenly assumed they were just a small apple store, but it's not related to Apple. I show up at the store and explain the situation to the associate and that any repair should be covered under warranty. First thing he does is look at the phone and ask me if I have had the screen replaced. I told him that we bought it as a brand new phone and nothing has been done to it. He actually made a comment about Verizon selling refurbished phones as new. He then looked at the water indicator light (which I had found enough online to have already have done this) and once he determined there was no water damage looked over the sides. He told me the phone was bent and that would void any warranty from Apple. He showed me the bend and I didn't see whatever it was he was seeing. He said he would take it into the back and open it up, but it already looked like bad news. He came back and said there was no damage internally, but because of the bend the repair wouldn't be covered under warranty. I asked what the repair would cost and he said $379. I then asked if we could just send it to Apple to see if they would repair it under the warranty. He told me that he has done that before and Apple just sends them back. He said maybe I could call Apple and beg them and they would go ahead and fix it. He was so cold and unhelpful that I eventually took the phone and said that it looks like I am stuck and have no other option but to buy a new phone. He told me "yeah, sorry." I left the store and the next day went to Best Buy Geek squad to get a second option. A friendly man immediately took my phone in the back to run their checks on it. He came out and told me that my phone was going to have to be sent away and it would take 16 days. I asked if it was covered under warranty and was told yes. Out of curiosity, I then asked if there was anything we could have done to have caused this. He told me we did nothing and it was just a dead phone. Lesson definitely learned.

Simply communist. Talked down to me and demand I wear a mask to do business. That really pissed me…read moreoff. I have freedom of choice still. How progressive of you. Barf

Another worthless trip to Best Buy . . …read more I stood waiting for service to buy a Samsung tablet and two phones. After 10-15 minutes no one had offered to assist me, and the personnel who were helping others never bothered to even acknowledge my presence. Not even a "Sorry sir, I'll be with you in a moment." I stopped an elderly Best Buy women with grey hair and explained my discontent, politely. She replied "Sorry" and then went out the front door and got in her car and left. Well I guess Best Buy is making so much money that customer service is no longer a issue for them. After reviewing all the very poor comments about Customer Service her on Yelp, it appears Management could care less. Your experience may be different, but I doubt it.

Gone are the days of friendly employees walking around helping customers. We looked online for a…read morenew refrigerator and came in to look at the floor displays. No one came to speak to us the entire time we were there. Went home and placed our order online. Since we have Total Tech, installation is complimentary. They scheduled us two weeks out from purchase to delivery/set up. However, when that day came there was some snow falling (barely stuck to the grass but not on the roads nor walkways), the third party delivery company cancelled our delivery. Now we have to wait two more weeks for our new refrigerator to be delivered/installed. Seeing all the low reviews this location should change its third party affiliations. We've shopped a Best Buy for many years and purchased many devices, tvs, and accessories here because of their selection and prices. Not sure we will continue to do so.

Andrew is a great representative for Hello Tech. He is punctual, friendly, knowledgeable, and…read moreparticular about his work. After Andrew had finished the installation, he sat with me and didn't leave until I understood the app and what all it entails.. I'm 74 and my technical skills are not the best - so I greatly appreciated Andrew taking his time to make sure I could use the app before I was in my own.

Kyle is such A good Christian Man & he does excellent work…read moreand his prices cannot be beat Since his Dad died he is all alone with the business and it's harder for him working alone

My $2,400 gaming PC had a meltdown and died after four years and I had no idea why. Turns out it…read morewas a shotty motherboard that caused a bunch of other problems (that these guys worked tirelessly to figure out). They rebuilt my PC from almost scratch and only charged me $900. I actually was expecting at least $200 or $300 more than that for the extensive labor alone. Not only that, but Dave took the time to put all my programs and games back on the new harddrive and oh my god, that alone saved me so much time and annoyance. Way better than Best Buy or our other limited options in this small town. These guys are awesome and more than fair, and I'm really thankful to have them in this area.

Terrible customer service. Incompetent employees took over 45 minutes to print a label for my…read morepackage only to tell me they cannot send it at all. Waste of time- still made me pay for the box they had ripped open. No apologies, no concern for my inconvenience or time. Would not recommend.

Called to have them check and put an epson ecotank 2760 on hold and to check and see if it was in…read morestock. He said there was two available, drove 15 minutes, get to store, they don't have it. System says they have two but they didn't get them delivered. Driving 15 minutes back, half hour wasted.

I paid for Samsung Care +. I pay 68.00 a month to verizon for phone damage. I have 5 phones. The…read moreSamsung I have has a cracked screen. Samsung Care + and Verizon both say use vBreakifix by Assurion. They will not repair it and say it is a samsung issue. Samsung submits the claim to Asurion and ubreakifix has the claim. But will not fix it keep saying it is a Samsung issue. THIS IS BS because it is a uBreakifix issue. The customer gets screwed. Would not use this company to fix a pile of rubbing dog crap. I now have a 1500. 00 phone that no one will repair after paying to have it repaired. Total BS.

I'm visiting, have an iPhone that I've taken into ATT and to a local repair shop in my home town…read more Both told me it would take over 4 hours and $250. To fix a cracked screen. Took it to uBreakiFix, and the representative there took one look and said your screen protector is cracked not your phone screen. Not believing him I pulled off the screen protector and he was correct. I was apprehensive to do so on my own because I was still using the phone extensively. What a relief and easy fix. Thanks for great service and your attention to detail. Kudos

I needed a hard-drive switched out in my laptops and they were fast, friendly, and inexpensive. I…read morewill use them again.

Had trouble with my PC, They diagnosed it as a hard drive problem. The SSD was dead. I brought in…read morea spare HDD that I had from a different pc and they installed it, worked out a few bugs and got the newer pc running again. They charged me what I would consider a reasonable fee. I'll be back if I need anything else PC related.