What fantastic customer service! Despite being unable to fix my problem, I can't say they didn't…read moretry. When I was charged, I felt the fee was a bit excessive and said so in a review. To my great surprise, they returned my check! I realize that any business has to make some money to stay afloat and would have been happy to pay something - just not the amount I was charged initially. I am impressed with their willingness to make things right and I'm very happy with their response!!!

First off, they were unable to fix my computer. Had a cracked touchscreen on my laptop that they…read morecouldn't find the screen for. The fact that I would give them 5 stars says something about their service. Always kept me informed on what was going on, seemed to know they're stuff and kept conversation on a level of someone who doesn't know computers like them. Gave me a full refund without any questions. Wish my computer would've gotten fixed but it's just something out of their control. Highly recommend!

Ordinarily, I am an on-the-ball person. I tend to do my research prior to making purchases so I am…read moreknowledgeable when I am speaking to sales people. However, when it comes to things breaking, I am completely useless and need someone to hold my hand and walk me through what needs to be done. A week ago, my daughter's iPhone just stopped working. She did nothing to cause it. She was just sitting on her bed and it started acting funny then went off altogether and we could not get it to turn back on. We got the phone 5 months ago so I knew it was still under Apple's limited warranty and I decided to take it in. I searched the Apple site for where to go get help. Simply Mac was first on the list. I guess I mistakenly assumed they were just a small apple store, but it's not related to Apple. I show up at the store and explain the situation to the associate and that any repair should be covered under warranty. First thing he does is look at the phone and ask me if I have had the screen replaced. I told him that we bought it as a brand new phone and nothing has been done to it. He actually made a comment about Verizon selling refurbished phones as new. He then looked at the water indicator light (which I had found enough online to have already have done this) and once he determined there was no water damage looked over the sides. He told me the phone was bent and that would void any warranty from Apple. He showed me the bend and I didn't see whatever it was he was seeing. He said he would take it into the back and open it up, but it already looked like bad news. He came back and said there was no damage internally, but because of the bend the repair wouldn't be covered under warranty. I asked what the repair would cost and he said $379. I then asked if we could just send it to Apple to see if they would repair it under the warranty. He told me that he has done that before and Apple just sends them back. He said maybe I could call Apple and beg them and they would go ahead and fix it. He was so cold and unhelpful that I eventually took the phone and said that it looks like I am stuck and have no other option but to buy a new phone. He told me "yeah, sorry." I left the store and the next day went to Best Buy Geek squad to get a second option. A friendly man immediately took my phone in the back to run their checks on it. He came out and told me that my phone was going to have to be sent away and it would take 16 days. I asked if it was covered under warranty and was told yes. Out of curiosity, I then asked if there was anything we could have done to have caused this. He told me we did nothing and it was just a dead phone. Lesson definitely learned.

I'm pretty mixed about this place…read more.. I mean, I've made numerous purchases here and have been overall happy with my experiences. Just sometimes staff are funny. As in they are nowhere like an actual Apple store. Here and there I'd get a staff member that'll look me up and down and not say a word. My most recent trip though had a really cool fella that asked if I needed help... and we made small talk and THAT'S how locally owned businesses should operate. It makes the customers walk away with or without a purchase with a good feeling and will guarantee that they'll be back in if there's something they are looking for. Service is everything... don't ever forget that. With that said, my favorite part of this place is their "used" gadgets. They are priced very reasonably and depending on your visit, you may score a deal of a lifetime!!! I personally have not purchased any of their used stuff as I've already have the newest of everything, but that doesn't stop me from checking them out and fighting my urges to purchase something I don't need solely because the price is so good.

I ordered a laptop with accessories online to pickup at their Johnson City, TN location. Everything…read morewas in good order, friendly customer service, and no time was wasted.

We were having problems with one of our desk top computers. It was sending numerous Chrome…read moregenerated pop up messages, faster than we could shut them down. We decided to take it to Best Buy since this is where we both 2 of the HP All in One desktop. The service advisor said we would need to join Best Buys signature repair option for $200/ year. So, we did. He said that it would be two or three days to fix, to which we agreed. After 4 days we went to the store to check on the status, and found that they had done nothing, they did use the excuse that we needed to give the password since they had shut it down and when the computer restarted it mysteriously didn't have the password. I informed then that in the 2 years I had owned them they had never started up without requiring a password. I gave them the password again, at which point they said it would be two more days. After waiting this additional time, we were able get our computer back. When we got home a set up the machine it was missing all of its network drivers and would not detect our network. We returned the computer to Best Buy and were told that it wasn't anything they did and offered no additional help. I contacted a local IT Network professional and paid him to come to our home and see if he could fix it. After spending a few minutes reviewing our network, he asked if I had been messing with it because a lot of the drivers and setting were not correct. I explained to him the Best Buy story, He said he personally would not BB touch anything of his, because they really don't have the proper staff to fix serious issues. As a last resort I returned to Best Buy to see about a refund for the $200 fee they charged since the did not fix the original problem but created many additional problems. Best Bey offered to refund $23.00 since they said they had billed $177 for the repairs they performed, I explained they did not fix anything but in addition had created many more problems. Pease be careful with these folks, because you really can't trust them to do what they say they will do.

Andrew is a great representative for Hello Tech. He is punctual, friendly, knowledgeable, and…read moreparticular about his work. After Andrew had finished the installation, he sat with me and didn't leave until I understood the app and what all it entails.. I'm 74 and my technical skills are not the best - so I greatly appreciated Andrew taking his time to make sure I could use the app before I was in my own.

Kyle is such A good Christian Man & he does excellent work…read moreand his prices cannot be beat Since his Dad died he is all alone with the business and it's harder for him working alone

My $2,400 gaming PC had a meltdown and died after four years and I had no idea why. Turns out it…read morewas a shotty motherboard that caused a bunch of other problems (that these guys worked tirelessly to figure out). They rebuilt my PC from almost scratch and only charged me $900. I actually was expecting at least $200 or $300 more than that for the extensive labor alone. Not only that, but Dave took the time to put all my programs and games back on the new harddrive and oh my god, that alone saved me so much time and annoyance. Way better than Best Buy or our other limited options in this small town. These guys are awesome and more than fair, and I'm really thankful to have them in this area.

Terrible customer service. Incompetent employees took over 45 minutes to print a label for my…read morepackage only to tell me they cannot send it at all. Waste of time- still made me pay for the box they had ripped open. No apologies, no concern for my inconvenience or time. Would not recommend.

Called to have them check and put an epson ecotank 2760 on hold and to check and see if it was in…read morestock. He said there was two available, drove 15 minutes, get to store, they don't have it. System says they have two but they didn't get them delivered. Driving 15 minutes back, half hour wasted.

I broke the screen on my phone that all of my two-factor authentication goes to, which means I had…read moreto choice but to fix it. Someone at work recommended a well-known competitor but they quoted me more than double what uBreakiFix charges for the same repair. I was not willing to be price gouged and--thanks to Yelp--I found uBreakiFix. UBreakiFix was affordable, fixed my phone in less than two hours, were friendly and professional, and they did a great job! If my phone ever breaks again, this is where I will go. You should too. They are conveniently located between Starbucks and the First Watch Cafe across the street from ETSU.

Girl tell me why i have to be charged for someone else's mistake???…read more Paid to have the hdmi port on my xbox repaired, after a month, was told it was ready. Went to go pick it up, and guess what? The xbox series X wont turn on, when i MADE SURE it turned on BEFORE i even brought it up there. So they charge me for a mistake they made.

I needed a hard-drive switched out in my laptops and they were fast, friendly, and inexpensive. I…read morewill use them again.

Had trouble with my PC, They diagnosed it as a hard drive problem. The SSD was dead. I brought in…read morea spare HDD that I had from a different pc and they installed it, worked out a few bugs and got the newer pc running again. They charged me what I would consider a reasonable fee. I'll be back if I need anything else PC related.

I have used Miltronics' services a couple of times. It's refreshing to have someone help me with my…read moretech needs who does quality work quickly at a reasonable price, which Chris does. I'm pretty much a Neanderthal when it comes to computers and any accessories related to the functioning of technical equipment. If something goes wrong with my laptop, printer or some other gadget that we can't live without today, I'm loathe to take it somewhere to get it fixed. Places like Best Buy or other repair shops are worse than car mechanics when it comes to price gouging, let alone actually fixing the issue. Chris actually explains to me what is wrong with my laptop or printer or whatever and how he is going to fix it. Even if I'm too dense understand, he won't take that for granted. Once, my laptop's screen went completely blank, I couldn't afford to buy a new one at the time. He got the replacement part & got it working again for about $50. Another time, I was too simple to get my wireless printer to print. Okay, I had never been able to get it to print without connecting the cable directly to my computer. I called Chris and he was able to solve the problem remotely, that night. If I ever have another issue, I would definitely use Miltronics again.

From the owner: Custom PC Building Laptop\Desktop Repair…read moreVirus\Malware Removal Home Network Setup Business Network/Computer Solutions