On Wednesday I realized my washing machine wasn't spinning--only draining. On Thursday I began…read moremaking inquiries, and Josh returned my call on Friday. He was able to accurately diagnose the problem over the phone and stopped by that afternoon to install a new actuator, allowing me to wash light loads through the weekend. Within a week, he had installed a new suspension, and the machine is now working perfectly. His prices were very reasonable, and I truly appreciated the prompt, knowledgeable service. Highly recommend!

Arrived on time, very professional, explained every step, very knowledgeable, efficient use of…read moretime, very fair price to fix our ice maker. Highly recommend Josh Kistner for appliance repair.

Excellent, courteous service! Came out on a Saturday and did troubleshooting to get me back up…read more Very knowledgeable and fair. Will definitely use them on all future appliance issues. Thank you R&K!

I've had to use my couple times and has always been fair with Price and working with me getting the…read moreparts whatever I need I would definitely recommend

Real friendly and great customer service will say five stars they even went further with my service…read moreand cleaned my dryer up

This has been a reasonably priced store in the past. However I needed a stove element quickly for…read morethe Christmas holiday cooking. Much to my surprise, I was charged over double for the part compared to other online/in store prices. They had me over an barrel since I needed the part immediately, so it appears Brian's Appliance marked up the price significantly.

I was looking for someone to make my dryer buzzer louder. I know it's not that serious a problem…read more However, it is for this 78-year-old lady. He is the only one who responded, and he told me that most of the time it can't be made to buzz louder. He said he might be able to do something, but that would cost hundreds of dollars. I really appreciate his responding to me, and now I will be sure to contact him should I have any problems with any of my appliances. It is refreshing to find someone locally who genuinely cares about helping others. I believe he is the same one who came out a year or so ago, because his granddaughter accompanied him. I didn't get any contact information from him at the time. Now I know how to contact him. And I will, for sure, if and when I may need his services.

Professional, knowledgeable and extremely diligent. He and his granddaughter are the perfect team!…read moreThey have had a couple trips to see us and our dryer. He found out the OTHER SO CALLED PROFESSIONAL, put in a heating element that was NOT a Whirlpool! Poppy ordered the correct Whirlpool heating element and was kind enough to come by and check it out. Fortunately, Century Appliance stands by THEIR WORK AND HONOR! Run to Century Appliance, they know the industry! 423-948-7112, A+++

Update: Initially Elite called back quickly. Repairman…read morearrived on time. Seemed knowledgeable. $150 for a house call & "minor" (as he called it) repair. We were happy... seemed reasonable. After he left, wife tried to use Dryer... no heat. He hadn't even checked to see if it was working. I called... no answer. Left a message. No reply. Called again next day.... no answer, another message. Later that day I sent a text... still no reply. VERY UNPROFESSIONAL. DO NOT USE. I guess he's really only in it for the initial call and charge... not a repeat customer or recommendation. Would have been a 5-star review, then a 2-star. now a 1-star.

So,I agreed to a $95 service fee ,he answered his phone promptly after my call,came over,assessed…read morethe need for a computer part(mother board) as he leaves he asks for a $360 check and says the part should be here b here as soon as Friday(3days away) or the following Monday July 3rd.July 7th he calls to say my parts are in a warehouse in kingsport( but he will call this company,who he has used 5 yrs .with only 1 other problem) and that he will follow up with a call to this company in Chicago to reorder if necessary.We are now 4 days from 2weeks that I am without my repairs and $360 is not in my bank account. Later today,Sat.7/8/23 I will again attempt to hear from this man. I am appalled at such a no care attitude,when a simple text message to keep me advised would've made me happy.Its 3am Sat.and thinking about this has kept me up planning next step. I read another customers complaint and it seems this is how he operates sometimes.He was referred by people onMr.City in the know,he and one other guy. ..hoping he has some sense of conscience to make it right. I care for my infirm wife(which is exhaustng) and added pressure at this time of our lives(we are both in our 70's).

David came and fixed my mom's refrigerator and did a great job. She contacted him again to repair…read moreher oven and it has been almost 4 MONTHS and it still is not fixed. He keeps giving different stories about waiting on the part then says he can't get the part. He never calls her. She has to keep contacting him. He now agrees to refund the money and was supposed to have brought it to her the past two days. Has not shown up yet. Definitely would not recommend.

David was very prompt. He fixed my dryer and it works great! He was cheaper than anyone I called. I…read moreWill highly recommend his service. He traveled very far and never changed me mileage He had My Business