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    Brian's Appliance Services

    3.0 (2 reviews)
    Closed • 9:00 am - 5:00 pm

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    5 years ago

    Real friendly and great customer service will say five stars they even went further with my service and cleaned my dryer up

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    7 years ago

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    Mr. Appliance of the Tri-Cities

    Mr. Appliance of the Tri-Cities

    (47 reviews)

    Over priced work and the ice box still doesn't work for over 2 months paid out $660 for a casket on…read moremy fridge. The technician came back 3 times and wanted over $300 for another 2 gasket seals. I could purchase a new fridge for $1000.

    If I could leave ZERO stars I would. BE VERY CAUTIOUS hiring this company. May say multiple parts…read moreare bad when there is NOTHING wrong with the ANY of the existing parts. At the end of Jan 2026 ... I was told they "specialize" in Bosch appliances so we had them come out for diagnostics. We were getting error msg e24 and e01. After "testing" the parts we were told BOTH the heat pump and control panel needed replaced, they quoted over $1500 for repairs. We looked at videos to replace these parts ourselves and it didn't look too difficult to install. Bought the parts, spent $918 (+$159 diagnostic fee with this company), it took less than 30 minutes to install the parts. After running the dishwasher STILL got the SAME error messages with brand new parts. Figuring maybe we did something wrong or maybe the new parts were bad, was obviously upset, ran the dishwasher 2-3 more over the next month or so, always ended with same error codes. After reviewing additional videos, found one that emphasized that the DRAIN PUMP IMPELLER cover MUST be CLICKED into place. After checking the cover, it wasn't locked into place properly, it took a little pressure but finally it clicked into place. Ran the dishwasher and haven't had a problem since. Ended up testing the original parts we took out that we were told needed replaced and there was NOTHING wrong with them. Called the company to ask why this simple fix wasn't checked to begin with and why they aren't trained regarding these types of things. Somebody named Steve returned my call, said he was going to call back and never did. A week later I called them back and Steve answered the phone, he was very rude and I probably wasn't too nice back tbh. He ultimately said since it had been a few months there was nothing they would do. He said if we had called back sooner, they would have done another diagnostic test. Which makes no sense, since I was told the parts were bad. If I hadn't done my research the actual issue would never have been fixed. My problem is that Mr. Appliance should have been aware of the most simple fixes for the Bosch product they said they specialized in. They cost us a LOT of extra money and stress, however, I AM thankful I didn't pay the company over $1500 to fix a problem that DIDN'T EVEN EXIST. If you choose this company keep in mind they may not be looking out for the customer's best interest and go with the most expensive fix when the most simple of issues could be causing the problem. They could have cared less to address my concerns. **The service was done under Shannon Smith, ask Steve he knows what this is regarding. I also left a review on BBB and Google.

    Elite Appliance Repair & Services - untitled

    Elite Appliance Repair & Services

    (7 reviews)

    This guy is a scam. 0% recommend using his service. He came to my house and took the belt off the…read morewasher. Charged me $100 and I never heard from him again despite my attempts to text and call him everyday for 2 weeks. He sucks. What a disgrace to humanity to rip people off like this. I have now been without a working washer for a month and have decided to just fix it myself. I am appalled at such behavior. I am a single mom and $100 to get something vital in my household fixed is no small amount. I am so angry. I hope he never makes another $1 until he goes and works for someone else and is held to a moral standard by a real man who knows right from wrong.

    So, someone recommended Elite to me when my washer went out. I called and left a message. He…read morereturned my call, came and assessed, said how much the repair would cost (which we paid upfront), and came back and repaired it. Then, apparently, my renter did not help him understand what else it was doing. She sent a video and he told her DO NOT run it. It was off balance and needs further work. However, he told me when he would come back and never did! I have texted AND called multiple times, and he refuses to communicate. So, I wish I'd have just gone and bought a new one. Even worse, the washer I needed was on sale for 2-3 weeks, and now it's gone up $200. Plus, I'm out the $225 on the first repair! He acted like it would be relatively easy and inexpensive and would have still been less than the cost of a new one. He seemed like a nice guy, so I don't understand why he refuses to return my call.

    Godsey Supply - Benjamin Moore - new door paid $800.00 to install Godseys mistake

    Godsey Supply - Benjamin Moore

    (2 reviews)

    Godsey supply staff are like family. They are kind and respectful. I recommend them for the…read moreprofessional experience and courtesy. Best products in town as well. If your looking for windows, cabinets, lumber and etc. their the company to see.

    I am late writing this review, but I used Godsey Supply for most of the remodel in our house,…read morecabinets, trim, doors, vanity tops for both bathrooms. I tried to support independent companies as much as I could in this remodel. Kelly at first, acted as if she really cared and stressed their prices were lower than most. She was wrong. They are higher. I remember one day they delivered some base molding and the guy said he forgot a couple of pieces and was afraid I would be angry. I was not. I never did get a refund for that. I was more than kind to all of them, driving more than 45 minutes past other companies to order things. One day I had an appointment with Kelly and a family with kids came in the middle and she stopped mine and helped them, but if I did that she did not do it for me. We spent THOUSANDS of dollars with this company. I paid more than $6,000.00 to have a brick wall knocked out to put a four panel slider in. The cost of that door was 6300.00 and I had to wait WEEKS to get it. The kitchen could not be started until the door was ready. WELL it came and it had grids in it. I did not want grids and Matthew tried his best to defend that action. I knocked the wall down for the view outside NOT to look at grids. I even offered to pay their cost on the replacement. This is when they stopped taking my calls and everything was done thru texts. HOW rude. And that was when other bad things started too. You cannot deal with a company soley thru texts. I ordered two more doors for the kitchen and one was the wrong size and I had a witness standing here when I ordered it. It would take a couple of weeks to get the correct size so I accepted the smaller door. Then the four panels came that were correct and I had to pay another company $800.00 to take their mistake out and put the correct ones in. You would think since I accepted the wrong doors they would call it even. NOPE I had to pay for the incorrect sized door too. SO I am, out that money. Kelly did not give me my spice rack. I had to text to ask her to send it to me. I went with another company for quartzite instead of the quartz for my countertops and that upset her. She tried to make me feel bad because oh I would be so sorry I did that. NOPE it is beautiful and her top would have ruined my design and cost less than what she was going to sell me that was fake. I spent far too much money with this company to have been treated the way I was. Bottom line they are in it for the money and when they make and you call them on it, they treat you as if you do not matter. Well I matter. I wish I had gone with the company that sold me my BEAUTIFUL kitchen countertops for all my cabinetry and tiles. This company has a lot to learn in regard to how they treat their customer.

    Brian's Appliance Services - homeappliancerepair - Updated October 2026

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