Great people awesome service. Highly recommended to everyone!!…read moreThey have been helpful taking care of heating cooling and gas repairs

Lied. Plain lied. Didn't replace old lines actually told me the manufacturer didn't recommend it…read morewhile I'm looking at three different web sites that say to definitely replace the old lines. Use my old platform didn't knock off any for reusing my old platform even though it was added to the price of the estimate. Didn't do anything they said they were going to do in original estimate just put in unit and left.

Company was great to work with. Scheduled online. Prompt and on time. Completely kept up to date…read moreon arrival so I could get to home to let them in. Pleasant. Would use again.

The service was great, and my pet stained carpet in my basement looks 100% better!! They even…read morevacuumed my stairs as they were leaving so that I wouldn't have to!

Shady business practices! My friends had an AC unit service…read moreappointment (the unit worked fine prior mind you) and it was broken after the repairman left. They would not so much as offer a refund due to a supposed "policy" after spending $300 on a check up service for them to BREAK the unit when it was fine prior. Hottest time of the year currently and owning a husky WITHOUT access to AC and out $300 is utterly ridiculous. Once again folks, STAY FAR AWAY

Had Kingsport Heat and Air install a new heat pump several years ago. the unit has never worked…read moreproperly since day one. Every year the freon needs to be filled and one accuse or another is used. This year I'm told the unit was installed poorly and the area of the leak cannot be fixed without lower the unit. the service man said the office told him to fill with freon and leave, The service man said that was not right and returned the next day with four men to lower the unit and repair. Needless to say the unit is still not working properly, and I was charged $1600. I have a call into Rick Millsap the owner and he has not returned my call.

I live in a very old farm house and wanted to update/ install venting to the outside. My previous…read moreheating company ( a main one in town) had zero interest in even considering the work and were not helpful in the least. Air Pro, in contrast, couldn't have been more helpful, creative, motivated - and they got the job done with ease and at a very good price. Air Pro now has all my future business which will include yearly maintenance service and soon, a new heating/cooling system. I trust them and I trust them to do good work.

Eli was very courteous and helpful in diagnosing the problem and resolving the issue. Same day…read moreservice at an affordable price. Would highly recommend them and would call them again.