Contacted this company four times. After waiting 4 days the first time, they arrived. Unable to…read moreisolate problem. Problem occurred again, and 4 days later they were unable to resolve the issue. Problem came back 3 days later so I called again, they promised a technician would arrive that day - have not heard anything in 5 days. From what I can tell, their customer service is non-existent. Their technical expertise is minimal because they cannot isolate nor fix a faulty AC issue.

Perfection, called for and cooling air issue, obviously in a panic because it was so, so hot in the…read moreupper 90's. The company called made appointment, called before arriving letting us know the exact precise time. Maxx the technician was exceptional, found the problem repaired and done within 30 min. Thank you Crosswhite. Definitely will be calling you for future service. We cannot thank you enough!!

Mark came out promptly and quickly diagnosed the problem with our A/C system, showing me step by…read morestep what he was doing. He was so transparent in his process! The issue was addressed very quickly as well and he was very reasonably priced. He's our A/C guy from now on. After only one visit by him, I know I can trust him to do honest work at a reasonable price. You don't find many like Mark these days, so it was a nice change!

New Heat Pump & Service of both units for 8 years. Prompt & Reliable & Reasonable. They treat you…read morelike family. No reason to leave for greener pasture.

I own a Lennox 3.5 ton system that is 4 years old. On June 19th at about 5pm noticed that the…read moreoutside unit was not running and temp in the house was 78F! Called and left a message on Whitaker's answering system. At 9:01am the next morning I was called by Whitaker and told they would have a technician out later that day. Amazing! Gary, the tech, called me and said he was on his way. When he arrived he introduced himself and got right to work. Three hours later a broken sensor tube had been found, repaired, the system evacuated, refilled with refrigerant and the system restored. It was a repair you expect but rarely experience. Professional, courteous, experienced and efficient. Ask for "Gary"! Glad I found Whitaker Heating and A/C. Now if we could only get our politicians and school teachers up to that level!

well,,, the guy wanted to argue that he had a problem cleaning the ducts because of the filter…read moredoor,,, then he broke an antique halltreee,,, and didn't even tell me, an hour into the service,,, the guys still arguing about people wanting to argue with him about a job hes been doing for 27 years,,, i per dont give ashit if he was born doing it,,, results speak for themselves, then he wanted to give me building advice that he had no clue about my building,,, then he said he won't charge us for cleaning the vent,,, that we had already cleaned,,,, then no charge for using a charge card, because they " were in pretty good" shape and it didn't take him as long,,, why would anyone break something that belongs to someone your working for,,, and not tell them,,, I question his Integrity,,, and who he was arguing with,,, talking to himself,, i bet hes still having the same conversation , but the ducts did get cleaned out ,,, yayy

I highly recommend Duct Doctor USA of the Tri Cities. Arrived on time and did a great job at a fair…read moreprice.

So let's just say... since having an actual contractor coming out and taking a look at our unit,…read moreeverything the Joe Cool tech told us what a lie. He went from our blower going bad, laughing, then tell us our compressor is bad, laughing, needing a whole new unit, laughing and then trying to sell us a 12,000 unit. We are less than impressed and we will never be using this service again. Trying to take advantage of people who were burning up in their house is the most disrespectful thing I have seen in a long time, and I was once hunted by the Taliban. No thanks Joe Cool.

Very prompt and knowledgeable. Went the extra mile to help me. Considerate and very good at…read morecommunicating all through the process. HIGHLY SATISFIED! Thank you, Billy

Initial contact with Chris and Office Manager was good, but workers sent to do the job were…read moresubstandard. They failed to complete the work they were asked to do. When they returned to "complete" the work, it was still incomplete and we were charged for a second visit.

Chris came out to give a price on my shower. Granted the job was not the usual but required some…read morespecial material to finish. Chris's office called to inform me the materials that came were damaged and would have to be reordered. After that I called for updates several times over months. The office person was nice but finally I asked if Chris would call me to maybe plan another approach to this job but no call. A month went by and I again asked for a call and none came. Not sure who dropped the ball on this job but I am disappointed! Considering that I really like Chris and have had a good experiences with his work in the past, I'm giving two stars.