I was looking for someone to make my dryer buzzer louder. I know it's not that serious a problem…read more However, it is for this 78-year-old lady. He is the only one who responded, and he told me that most of the time it can't be made to buzz louder. He said he might be able to do something, but that would cost hundreds of dollars. I really appreciate his responding to me, and now I will be sure to contact him should I have any problems with any of my appliances. It is refreshing to find someone locally who genuinely cares about helping others. I believe he is the same one who came out a year or so ago, because his granddaughter accompanied him. I didn't get any contact information from him at the time. Now I know how to contact him. And I will, for sure, if and when I may need his services.

Professional, knowledgeable and extremely diligent. He and his granddaughter are the perfect team!…read moreThey have had a couple trips to see us and our dryer. He found out the OTHER SO CALLED PROFESSIONAL, put in a heating element that was NOT a Whirlpool! Poppy ordered the correct Whirlpool heating element and was kind enough to come by and check it out. Fortunately, Century Appliance stands by THEIR WORK AND HONOR! Run to Century Appliance, they know the industry! 423-948-7112, A+++

My home warranty company assigned Appalachian Appliance Repair to the service request for a leaking…read moredishwasher and non-heating microwave. I reached out to Justin via a text message, and he called me the same day, on Tuesday, to schedule an appointment for Thursday. He gave me a 2-hour window and showed up on time during the first hour. He quickly assessed the situation and submitted the necessary documentation to the home warranty for replacement. I would use his services again.

Justin is very dependable. He tells us when he can come, and he arrives punctually. He is very…read moreknowledgeable and zeros in on repair requirements quickly. And his repair work is outstanding. If Justin foresees a problem, he will explain the necessary repaor and do it correctly. My wife and I have used his expertise several times, and we are very satisfied . We recommend Appalachian Appliance Repair very highly.

One word ... RESPONSIVE! Not only did Kenneth (Kenny) know exactly what the problem was based…read moreupon our description, but he called us, near-immediately, offering to come out the same day! And, his pricing was very, very fair. Kenny is, now, in my Contacts List -- and will, definitely, be receiving return business AND referrals from us!

Excellent feedback and follow up. I contacted several places at once to look at my washing…read moremachine. Malone's was the first to respond, saying what he thought the problem was and could come out in the morning! Kenny diagnosed the problem, ordered the part and was back in a couple days to install it. I cannot say enough how pleased I was with the whole experience ! I would definitely call them again and recommend to others. Prices were/are extremely reasonable. They're out to do a good job for you - not gouge you for the money!

If you want to freeze to death when your heat is broken call AAA. 7 days and two times out and my…read moreheat is still not working. It did work for an hour when they came the second time. When I asked them to come back they said they could not show favortism and would be next available. I can assure I have not received any favortism. Also, they cannot seem to give me a time. They are rude, condescending and incompetent. It is impossible to speak to a person. They are quick to send rude and nasty texts but will not give their name. The text number is 423-251-2442.

My company SFV Services contracted with the for our Client of Cabinets To Go, I must say their…read morecommunication, responsiveness, work, and flexibility was absolutely outstanding. They worked with us as far as getting out there quickly, even went after hours just to take care of the issues at the store that were requiring quick attention. I just want to say thank you so very much to your entire team. Everyone I spoke with was very polite, professional, and very helpful. We will use your services again. Thank you again and Happy New Year! (Sorry for the late review) Anyone needing an HVAC Company that you can depend on and goes above and beyond should definitely give AAA+ HVAC-R Services a call. :)

Response is quick usually next day or 2, takes care to complete work to customers satisfactionread more

My experience with this company was outstanding. he advised me to not repair my refrigerator as it…read morewouldn't be warranted and parts would have been a third or more of a comparable model. Not only that, he called later and had, without my asking, found a comparable model at Lowe's that was on sale. I appreciate this kind of honesty and decency as it is not very common.

I bought a washer from this store in May. He said upon delivering it that he'd do me a favor and…read moreonly take $100 when it was supposed to be $115. However, soon as started using, saw water in the floor. Took the panel off and saw water flooding from an area. An independent repair tech came and fixed that part after they got my name and address right. Had sent him to someone else. But then still saw water, but not from that part. I've called and texted, Facebook messaged many times to no avail. I cannot get him to get out here and fix it. If I had a truck, I'd load it up and deliver it to his door so he couldn't get in the store. This is terrible business. They don't know the customers they sell to or are very organized. I so wish I'd never gave him my money. Takes advantage of people that don't have much money with many options. :(

Sometimes around May 2015, I bought a pair of laundry machine & dryer. It is work good for the…read morefirst few weeks. As per agreement their warranty is good for 90 days. So, I called their office (Anthony) to make a complain about the machine. So they came to check it out but not fix properly. The same problem happen again in the next few weeks. I called again and they gave me the schedule. Few times schedule but nobody ever come. So, I remind them that my warranty is almost up and I made the appointment more than 5x but no one ever show up. The office start gave me hard times & asking me $75 for visit. I explain to them I have the records of called them but no one ever come. They said it doesn't matter bcoz the warranty is up so I have to pay. So, I sell cheap my laundry & dryer to someone that able to repair the problem. I bought brand new machine from Home Depot. Lesson learn that I never ever buy machine from this company anymore. Today my sister looking use machine and wanna to buy from here and I said don't go there you will regret of their quality & services. So, please don't waste your money to deal with this kind people. It is just like a scam business selling equipment, after get your money they will disappear unless you pay more money. I don't trust their establishment. Period!