Hi Ryan, if you still check your revie. I am so sorry for what you went thru! And believe me, I know exactly what you went through! I have been through HELL since June 2025, since my husband's mother got caught up in a Facebook romance with a white trash toothless CRIMINAL! I have been all the way to Executive, Verizon Fraud Supervisor told me Fraud doesn't handle my issues- ESIM SWAPPING PORT FORWARD PINEAPPLE SPOOFING, UNAUTHORIZED ACCESS AND ACCOUNT CHANGES ( at least 9 that I know of) , Impersonating my husband IN THE STORE WE ALWAYS GO TO!!! My husband looks like VIN Diesel from the 1st movie. Slim shady(hacker) impersonated my husband over the phone and cut off our autopay. My husband is a 100% Disabled Combat Veteran, 82nd Airborne Infantry. He doesn't make calls, especially business related- I do it. We have advised Verizon many times to put a note on our account that NO ONE but my husband and I can make changes to our account. And if someone tries, we are to be notified. SO how is this POS going in the store saying he is my husband and doing whatever he wants? UNAUTHORIZED UPGRADES ON BOTH OUR PHONES, (5 on my phone, 2 on my iPad, a MDM installed in my phone , my camera turned into a 24/7 front back live audio & video stream), my husband's iPhone upgraded 2x and a payment agreement added. My phone is barely functioning because SS has complete control over it. We are both having SPOOFING on our devices, FRAUD, THEFT, IDENTITY THEFT , HARRASSMENT, STALKING , TARGETING, TAMPERING WITH INTERNET AND CELLULAR SERVICE, products, providers- we BARELY get the 2 smallest bars for signal! I have shown them physical, screenshot and photographic evidence - they still Don't Care! The ESIM SWAPPING happened at least 2x a week, leaving me without phone service, I got tired of them not doing anything, so I don't even report it anymore. They won't help with Apple or IOS ISSUES, just tell me to wipe and factory reset my phone! I gave them the names, account number, email address of the CRIMINAL, still didn't care! NONE OF THE PROVIDERS OR APP COMPANIES WILL DO ANYTHING, BBB, FCC, FTC, IC3, CPB, POLICE, STATE DISTRICT ATTORNEY GENERAL, DHS, SECRET SERVICE, TBI, THP, POLITICIANS, FBI! NONE OF THEM WILL DO ANYTHING!! Attorneys won't help without a court case, Police won't even take a report , not even after that MF Impersonated a Police Officer using my daddy's name!! If ANYONE sees this and has any information for what I can do to fix this mess, please reply! Over a year and ongoing , I can't do it anymore Susan Franks read more

This company has committed fraud against my deceased father for nearly 2 years while he suffered from dementia. My 80 year old mother has been trying for months to resolve this fraud, but they refuse. I have called customer service about 5 times, and the people I have talked with have been both rude and are not knowledgeable. They are now attempting to basically extort my 80 year-old, widowed mother saying she must pay nearly $300 for a phone she has never had. I strongly suspect someone has hijacked this account, but no one at Verizon, at this location or at the customer service center phone number cares. I strongly advise anyone to choose any other service provider than Verizon. Yes, we are escalating this case legally, and I have called an attorney and discussed it by phone. We will be progressing to next steps legally shortly. But this is a lot of stress for an 80 year-old woman who can't help but blame herself for this fraud, as if she did something wrong, and who is upset that now her children have to be involved in helping her. I estimate the possible fraud here is in excess of $1000.00 for the widow of an Army Veteran on a fixed income. Personally I would be ashamed to even walk by a Verizon store, much less work in one. This company is a blight on the East Tennessee Community. UPDATE due to response of Verizon below: The response is, of course a total PR lie. I contacted the email address as requested in the response, and 6 days later no one from Verizon has replied to me. Further, Verizon continues to harass my elderly mother with calls, even though they have been informed that her husband is dead, and not to call again. I have retained an attorney and we are moving forward with legal action, which is of course costing me money. PLEASE listen to me, DO NOT use Verizon. There are many choices. Do not make the wrong one. read more

The store is consistently "understaffed". The only reason for the 2nd star is that the person who ended up helping us was fantastic. And keeping people stick in the store for over an hour but no longer having a public restroom is cruel. read more

Been with Verizon since cell phones came out! The company has taken a steep BASE jump down in decline in the last year maybe two. I read another review from a Ryan P about his elderly mother and Verizon extorting her. I TOTALLY believe it at the end of the day after countless hours wasted on days that pile up I mean 6-8 hours I have spent trying to resolve the issues the thievery it boils down to them trying to wear you out and give up...I think I am one person ....what of the families with children oh my the money draining out of their account must be more like the force of a recent flood. They certainly did me the moment I had large sums of money in my account it all took shape they billed deceitfully such as the begining and end of EACH month so it could be explained as running into the next month or flexible billing days. even the thank you for payments would be thought to be a second reminder .... BUT ...no. They straight up billed me mostv$400 a month I am one person one phone line . Now they still bill me $375 a month and I have not had service w them in 4 months. They even admitt their mistakes and do zero to fix any of them. The bills won't even include details when I try to login into my disconnected account I'm told I don't have permission that I'm not an owner or manager or my own singular account. This store told me if I came back they would call the police for trespassing because I insisted the store was located in the Marketplace shopping area. it even says that on the huge Steel archways when you enter the shopping area. How can you admit to charging me for a disconnected account which was really just number change...for over a year? And not fix? Absolutely ludicrous read more

I went in to this location to have my screen protector replaced. I pay for this in my phone's insurance policy. I've had it done in 3 other locations over the course of several years, to be specific, and the representatives have done it themselves without hesitation. This particular location told me this isn't a service they offer and that I could order one online and have overnighted or purchase a new one to put on myself. I ended up speaking with manager (Tanae) who told me they were a corporate location and I must have been to an indirect location because he didn't understand why a direct location would do that. Also, he never looked at my account to verify or understand what I was talking about. I ended up calling the corporate number upon leaving, and the customer service representative said the opposite, that they should provided the service and didn't understand why they didn't. She also said that, if anything, an indirect store would not provide this. She offered to credit my account for the amount of a screen protector so I could go back and get one but I didn't want to give this store my business. So she went above and beyond to call an indirect store to ask them if they would accommodate this service that Verizon is supposed to provide. Five stars to the customer service rep and the 1120 State of Franklin Location. Zero to this one if I could. My advice - don't go here for all your Verizon needs. read more

My daughter and I stopped by today to take care of an Apple Watch activation issue that was unable to be solved by four hours on the phone with Verizon, a couple hours on the phone with Apple and a couple hour visit to the Verizon store in a different town. Once again, the Johnson City store solve the problem and took care of us. This has been a consistent how come when we've dealt with this store. read more

It's not the store thst I'm unhappy with, it's Verizon in general. I have called customer service many times over the last 18 months to remove 2 tablets from my account that were paid off. But they were charging me 40.00 a month service charge on the tablets..They continually told me they would remove them but never did. I finally this month for someone to remove them and she gave me a whole 80.00 credit for the extra 18 months that I've been paying 40.00 extra every month..wow, very generous aren't they..horrible customer service..Ive been with Verizon for over 20 years and for the first time in considering leaving them.. read more