I mean, does anyone like spectrum? They're predatory business practices is why people leave them…read more They do not honor contracts or pricing. You have to call and spend an hour on the phone to fix it which they count on you not doing. Just go with brightridge.

In the interest of fairness and transparency, I'm disclosing that the issue was resolved after 8…read moredays and additional phone calls by me since my last review. I was offered a modest credit but given the time I spent chasing this down, I remain unsatisfied as a customer and will pursue with the appropriate regulatory and consumer agencies. Also, I'm looking at recommendations for other phone providers.

Hi Ryan, if you still check your revie. I am so sorry for what you went thru! And believe me, I…read moreknow exactly what you went through! I have been through HELL since June 2025, since my husband's mother got caught up in a Facebook romance with a white trash toothless CRIMINAL! I have been all the way to Executive, Verizon Fraud Supervisor told me Fraud doesn't handle my issues- ESIM SWAPPING PORT FORWARD PINEAPPLE SPOOFING, UNAUTHORIZED ACCESS AND ACCOUNT CHANGES ( at least 9 that I know of) , Impersonating my husband IN THE STORE WE ALWAYS GO TO!!! My husband looks like VIN Diesel from the 1st movie. Slim shady(hacker) impersonated my husband over the phone and cut off our autopay. My husband is a 100% Disabled Combat Veteran, 82nd Airborne Infantry. He doesn't make calls, especially business related- I do it. We have advised Verizon many times to put a note on our account that NO ONE but my husband and I can make changes to our account. And if someone tries, we are to be notified. SO how is this POS going in the store saying he is my husband and doing whatever he wants? UNAUTHORIZED UPGRADES ON BOTH OUR PHONES, (5 on my phone, 2 on my iPad, a MDM installed in my phone , my camera turned into a 24/7 front back live audio & video stream), my husband's iPhone upgraded 2x and a payment agreement added. My phone is barely functioning because SS has complete control over it. We are both having SPOOFING on our devices, FRAUD, THEFT, IDENTITY THEFT , HARRASSMENT, STALKING , TARGETING, TAMPERING WITH INTERNET AND CELLULAR SERVICE, products, providers- we BARELY get the 2 smallest bars for signal! I have shown them physical, screenshot and photographic evidence - they still Don't Care! The ESIM SWAPPING happened at least 2x a week, leaving me without phone service, I got tired of them not doing anything, so I don't even report it anymore. They won't help with Apple or IOS ISSUES, just tell me to wipe and factory reset my phone! I gave them the names, account number, email address of the CRIMINAL, still didn't care! NONE OF THE PROVIDERS OR APP COMPANIES WILL DO ANYTHING, BBB, FCC, FTC, IC3, CPB, POLICE, STATE DISTRICT ATTORNEY GENERAL, DHS, SECRET SERVICE, TBI, THP, POLITICIANS, FBI! NONE OF THEM WILL DO ANYTHING!! Attorneys won't help without a court case, Police won't even take a report , not even after that MF Impersonated a Police Officer using my daddy's name!! If ANYONE sees this and has any information for what I can do to fix this mess, please reply! Over a year and ongoing , I can't do it anymore Susan Franks

This company has committed fraud against my deceased father for nearly 2 years while he suffered…read morefrom dementia. My 80 year old mother has been trying for months to resolve this fraud, but they refuse. I have called customer service about 5 times, and the people I have talked with have been both rude and are not knowledgeable. They are now attempting to basically extort my 80 year-old, widowed mother saying she must pay nearly $300 for a phone she has never had. I strongly suspect someone has hijacked this account, but no one at Verizon, at this location or at the customer service center phone number cares. I strongly advise anyone to choose any other service provider than Verizon. Yes, we are escalating this case legally, and I have called an attorney and discussed it by phone. We will be progressing to next steps legally shortly. But this is a lot of stress for an 80 year-old woman who can't help but blame herself for this fraud, as if she did something wrong, and who is upset that now her children have to be involved in helping her. I estimate the possible fraud here is in excess of $1000.00 for the widow of an Army Veteran on a fixed income. Personally I would be ashamed to even walk by a Verizon store, much less work in one. This company is a blight on the East Tennessee Community. UPDATE due to response of Verizon below: The response is, of course a total PR lie. I contacted the email address as requested in the response, and 6 days later no one from Verizon has replied to me. Further, Verizon continues to harass my elderly mother with calls, even though they have been informed that her husband is dead, and not to call again. I have retained an attorney and we are moving forward with legal action, which is of course costing me money. PLEASE listen to me, DO NOT use Verizon. There are many choices. Do not make the wrong one.

This company has no concept of customer service. Sorry excuse for service and overcharge. I am…read moreamazed that the incompetent FCC allows them to operate. It is unconscionable to keep someone on hold for 50 minuted while repeatedly running a recording that says how much they value my business. Cut the crap and provide good service or shut down!

Internet device spotty at best. Goes out even when no raí ir storms. The will not extend fiber past…read morejust the first house our block. The rest of the people living in our street are just stuck with bad internet

We where guaranteed 3mbs upload speed for $50 a month. We are not getting anywhere close to that. I…read moream not even able to complete college classes. When calling tech support I kid you not this person began laughing at me then stated he was happy because today was his birthday but then changed his story that his birthday was yesterday. Worst customer service. Worst person to ever speak on the phone with. Messenger pigeon would be a better service.

Horrible service. You will waste at a minimum 45 minutes with Chat and at the end of that, your…read moreproblem will not be resolved. I've had enough of this run around and extremely poor customer service. Today's "customer service" was the last straw. I'm going to Spectrum tomorrow. I don't think Century Link even deserves 1 star.

Bright service is terrible. It is impossible to talk to any one at their office. My power is out. I…read morecalled to find out why but according to bright ridge my power is on If I had a choice I would use different power company.

Called to get service. Was told there was a queue and I could press 1 for a call back. Never…read morereceived call back.

Massive Packet Loss - Hop 2 - Unusable Internet - 2 Techs Already…read moreThursday, 9/18 at approx. 3:30 the internet went out and Xfinity Assistant said was area wide with restoration soon. Later reported resolved at 4:10, but we were still without internet. Neighbors were also out. We contacted Xfinity through the assistant and chat and went through about 2.5 hours of troubleshooting across 3 different contacts. We set an appointment for Sunday 9/21. First appointment the tech verified the signal past the pole serving us and neighbors was dead, so ran a temp line and scheduled the contracted company for burying in conduit. Internet was fine until Saturday, 9/27 when we experienced frequent disconnects and unusable internet once again. Went through all the cruddy Xfiinity Assistant stuff again and scheduled an appointment for this morning. Explained the issues and showed the PingPlotter data - he didn't even know what it was or how I 'could have any such data that shows information on their encrypted system'. I explained how it can help to identify network issues and how it helped identify a small neighborhood issue in our area about a year ago. He seemed unconvinced and said I was using an unknown, unreliable way to show info - but that's neither here nor there. A while after he left we started having the same issue from about 10:35 - 11:25 am. I had a Comcast Business email for the service at my business for an outage, so I assumed it could be related. After the restoration email from the Comcast Business, our home connection seemed stable the remainder of the day. When I started working this morning, the issue is worse than ever as shown here: I work from home in addition to my business location and this is severely impacting my ability to efficiently run my business. Seeking resolution without having to once again suffer through the terrible customer service / troubleshooting through the app, chat and phone.