Been with Verizon since cell phones came out! The company has taken a steep BASE jump down in…read moredecline in the last year maybe two. I read another review from a Ryan P about his elderly mother and Verizon extorting her. I TOTALLY believe it at the end of the day after countless hours wasted on days that pile up I mean 6-8 hours I have spent trying to resolve the issues the thievery it boils down to them trying to wear you out and give up...I think I am one person ....what of the families with children oh my the money draining out of their account must be more like the force of a recent flood. They certainly did me the moment I had large sums of money in my account it all took shape they billed deceitfully such as the begining and end of EACH month so it could be explained as running into the next month or flexible billing days. even the thank you for payments would be thought to be a second reminder .... BUT ...no. They straight up billed me mostv$400 a month I am one person one phone line . Now they still bill me $375 a month and I have not had service w them in 4 months. They even admitt their mistakes and do zero to fix any of them. The bills won't even include details when I try to login into my disconnected account I'm told I don't have permission that I'm not an owner or manager or my own singular account. This store told me if I came back they would call the police for trespassing because I insisted the store was located in the Marketplace shopping area. it even says that on the huge Steel archways when you enter the shopping area. How can you admit to charging me for a disconnected account which was really just number change...for over a year? And not fix? Absolutely ludicrous

This company has committed fraud against my deceased father for nearly 2 years while he suffered…read morefrom dementia. My 80 year old mother has been trying for months to resolve this fraud, but they refuse. I have called customer service about 5 times, and the people I have talked with have been both rude and are not knowledgeable. They are now attempting to basically extort my 80 year-old, widowed mother saying she must pay nearly $300 for a phone she has never had. I strongly suspect someone has hijacked this account, but no one at Verizon, at this location or at the customer service center phone number cares. I strongly advise anyone to choose any other service provider than Verizon. Yes, we are escalating this case legally, and I have called an attorney and discussed it by phone. We will be progressing to next steps legally shortly. But this is a lot of stress for an 80 year-old woman who can't help but blame herself for this fraud, as if she did something wrong, and who is upset that now her children have to be involved in helping her. I estimate the possible fraud here is in excess of $1000.00 for the widow of an Army Veteran on a fixed income. Personally I would be ashamed to even walk by a Verizon store, much less work in one. This company is a blight on the East Tennessee Community. UPDATE due to response of Verizon below: The response is, of course a total PR lie. I contacted the email address as requested in the response, and 6 days later no one from Verizon has replied to me. Further, Verizon continues to harass my elderly mother with calls, even though they have been informed that her husband is dead, and not to call again. I have retained an attorney and we are moving forward with legal action, which is of course costing me money. PLEASE listen to me, DO NOT use Verizon. There are many choices. Do not make the wrong one.

Bright service is terrible. It is impossible to talk to any one at their office. My power is out. I…read morecalled to find out why but according to bright ridge my power is on If I had a choice I would use different power company.

Called to get service. Was told there was a queue and I could press 1 for a call back. Never…read morereceived call back.

I mean, does anyone like spectrum? They're predatory business practices is why people leave them…read more They do not honor contracts or pricing. You have to call and spend an hour on the phone to fix it which they count on you not doing. Just go with brightridge.

we sat there for 30 minutes waiting, which is no big issue until one out of two of the workers…read morestarted arguing with me. i had signed in and my name was printed on the screen of walk in customers, my name had disappeared from the screen without even being helped. when the worker had asked us to sign in after sitting there for 30 minutes i simply and politely replied that i had signed in moments ago and my name wasn't there anymore. he being to interrupt me and say that he's called out 5 names and no one responded. mind you my name was never called and he only called out 2 names that he repeated 5 times and i respectfully said my name wasn't called. he said he didn't want to argue while his voice was beginning to raise and he repeated that he called out names already. he then made a very sassy side remark about me to another customer who had walked in.

Massive Packet Loss - Hop 2 - Unusable Internet - 2 Techs Already…read moreThursday, 9/18 at approx. 3:30 the internet went out and Xfinity Assistant said was area wide with restoration soon. Later reported resolved at 4:10, but we were still without internet. Neighbors were also out. We contacted Xfinity through the assistant and chat and went through about 2.5 hours of troubleshooting across 3 different contacts. We set an appointment for Sunday 9/21. First appointment the tech verified the signal past the pole serving us and neighbors was dead, so ran a temp line and scheduled the contracted company for burying in conduit. Internet was fine until Saturday, 9/27 when we experienced frequent disconnects and unusable internet once again. Went through all the cruddy Xfiinity Assistant stuff again and scheduled an appointment for this morning. Explained the issues and showed the PingPlotter data - he didn't even know what it was or how I 'could have any such data that shows information on their encrypted system'. I explained how it can help to identify network issues and how it helped identify a small neighborhood issue in our area about a year ago. He seemed unconvinced and said I was using an unknown, unreliable way to show info - but that's neither here nor there. A while after he left we started having the same issue from about 10:35 - 11:25 am. I had a Comcast Business email for the service at my business for an outage, so I assumed it could be related. After the restoration email from the Comcast Business, our home connection seemed stable the remainder of the day. When I started working this morning, the issue is worse than ever as shown here: I work from home in addition to my business location and this is severely impacting my ability to efficiently run my business. Seeking resolution without having to once again suffer through the terrible customer service / troubleshooting through the app, chat and phone.

have you ever driven by an airport and seen all the private jets? guess what? a good many of them…read morebelong to Comcast/Xfinity Corp. guess who pays for them? we do! how about some decent customer service instead of asking how we like their excellent service. who marketed that scenario? they take my money immediately, but the flip side they are the worst at providing assistance to correct their broken system. is itnot cheaper to hire someone in India to read a SCRIP than to repair or replace a broken cable? must be!

Comcast is the worst. Service is OK but pricey. YOU CAN NEVER GET A PERSON ON PHONE TO SPEAK TO…read more Ots line they male it as hard as possible to speak with someone when you have cable or internet or billing issues. Stay away from Comcast xfinity.

First off, I am not Adam. I scanned the business card he gave me and attached it to the review…read more Have you ever had the experience of trying to deal with a home network problem by going through your ISP, and, the vendor of whatever other networking equipment you are using? Each of them says that things look good on their end, and you need to contact the "other guy". How about trying to do that on the phone? You live in an area with poor cell signal, and the only way you can have a conversation is to utilize "wifi calling", except - you DON'T HAVE WIFI, so the call is breaking up and you can barely understand each other. The chance of getting a technician from your ISP to pay you a visit is about as likely as winning the lottery. I did a search on Yelp and Adam was the first - got another response from one other vendor who said they couldn't help me - to respond. He said he could come the next day, and it turns out he is located only 15 minutes from my house. I had done some remediation before his arrival and found out that my problem was not due to equipment, but a configuration decision that I had made that gradually disrupted my network (No, the customer is NOT always right). Adam explained everything that had happened, tweaked some settings, and made some suggestions about how I could optimize my setup. He is very knowledgeable about many networking, communication, and security issues. This will lead me to work with him in the future to improve the quality of our cell signal and do some rewiring to improve the performance of our home network. He also has expertise in other areas - it turns out he used to work for the company that services the entry gates into our community and is also extremely well-versed in network security issues. His hourly rate is entirely reasonable, IMHO. Finally, he is a REALLY nice guy. I can't recommend him highly enough.

Great guy and solid problem solving. Will call him again if need arises. Smaller job but still…read moregrateful for the help!

We where guaranteed 3mbs upload speed for $50 a month. We are not getting anywhere close to that. I…read moream not even able to complete college classes. When calling tech support I kid you not this person began laughing at me then stated he was happy because today was his birthday but then changed his story that his birthday was yesterday. Worst customer service. Worst person to ever speak on the phone with. Messenger pigeon would be a better service.

Horrible service. You will waste at a minimum 45 minutes with Chat and at the end of that, your…read moreproblem will not be resolved. I've had enough of this run around and extremely poor customer service. Today's "customer service" was the last straw. I'm going to Spectrum tomorrow. I don't think Century Link even deserves 1 star.