I mean, does anyone like spectrum? They're predatory business practices is why people leave them…read more They do not honor contracts or pricing. You have to call and spend an hour on the phone to fix it which they count on you not doing. Just go with brightridge.

we sat there for 30 minutes waiting, which is no big issue until one out of two of the workers…read morestarted arguing with me. i had signed in and my name was printed on the screen of walk in customers, my name had disappeared from the screen without even being helped. when the worker had asked us to sign in after sitting there for 30 minutes i simply and politely replied that i had signed in moments ago and my name wasn't there anymore. he being to interrupt me and say that he's called out 5 names and no one responded. mind you my name was never called and he only called out 2 names that he repeated 5 times and i respectfully said my name wasn't called. he said he didn't want to argue while his voice was beginning to raise and he repeated that he called out names already. he then made a very sassy side remark about me to another customer who had walked in.

We where guaranteed 3mbs upload speed for $50 a month. We are not getting anywhere close to that. I…read moream not even able to complete college classes. When calling tech support I kid you not this person began laughing at me then stated he was happy because today was his birthday but then changed his story that his birthday was yesterday. Worst customer service. Worst person to ever speak on the phone with. Messenger pigeon would be a better service.

Horrible service. You will waste at a minimum 45 minutes with Chat and at the end of that, your…read moreproblem will not be resolved. I've had enough of this run around and extremely poor customer service. Today's "customer service" was the last straw. I'm going to Spectrum tomorrow. I don't think Century Link even deserves 1 star.

This company has no concept of customer service. Sorry excuse for service and overcharge. I am…read moreamazed that the incompetent FCC allows them to operate. It is unconscionable to keep someone on hold for 50 minuted while repeatedly running a recording that says how much they value my business. Cut the crap and provide good service or shut down!

Internet device spotty at best. Goes out even when no raí ir storms. The will not extend fiber past…read morejust the first house our block. The rest of the people living in our street are just stuck with bad internet

Have been a satisfied, loyal customer for 16 years. Contacted customer service in an attempt to…read morelower our bill (currently $158/mo) and eliminating channels that we don't watch. Our first rep changed our package which lowered our monthly bill and she confirmed that the channels that we wanted would still be available. After the phone conversation ended we discovered ALL of the channels that we specifically asked her about were unavailable. Called back. Got a different rep. Went through the entire explanation of what had just occurred. Couldn't get any satisfaction or explanation. Asked to speak to a supervisor who could not have been more uncaring or uninterested in trying to keep a customer. Encouraged him to review the phone recordings (you are recorded each time you call) to help prevent this problem from happening to another customer. According to the supervisor, our only option was to take us back to our previous package at $158/mo. We have an appointment for Xfinity to take over our services at the end of this month and will be disconnecting our DirecTV. You guys just lost years of business from a faithful customer because your customer service sucks!

Stay away! They have the worst customer service. Your call will be transferred to Bangkok or some…read moreother 5th world country with no results anyway. There is NO CUSTOMER SUPPORT WHATSOEVER. Their updated interface is horrible, the program guide is impossible to read if your not standing in front of the tv like it's 1965. The bill gets higher and higher and the service gets crappier and crappier. Get DISH TV and save yourself the money and aggravation bc in the end, Direct TV will rip you off and spit you out!

Where to start. We have 2 modems, one for my work, one for his man cave outside. We've always had…read more2 modems for years. Last year, they turned mine off. Called, they said they do random checks and thought it was an error, turned it back on. Four months later, same thing, this year same thing, 4 months later same thing. This time after 2 hours they said we can only rent one from them, go buy our own and it would save us the rental fee, so he did, gave them the info to register it and they did. 7 weeks later they turned it off during my work hours. He had to go through trying to see the microscopic modem info. Another 2 hours and they tell us we have to PAY them to keep the modem registered!!! I hate these people, ready to switch to DSL.

Century Link is the last ditch option for the completely desperate…read more They cannot provide a consistent service nor do they have any fucking clue whatsoever how to expedite initial set up installation efficiently. Their "customer service" reps, so called, are complete idiots and do not listen well at all. I requested installation and the joker on the phone set it all up and even MAILED ME THE MODEM BEFORE DETERMINING WHETHER OR NOT THEY COULD ACTUALLY FULFILL MY SERVICE. I contacted these conning motherfuckers on 3 separate occasions to tell them to send me shipping labels to send their garbage back to them but they NEVER sent any labels even though their LYING CUSTOMER SERVICE REPS swore they mailed them to me. They're only tasking it that way so they can send billing notices to those who still have their modems after a month's time in hopes they can make money off people FOR PROVIDING ABSOLUTELY NO SERVICE WHATSOEVER. You're busted assholes. If you're looking for decent service at a competitive price, by any means, look elsewhere. These clowns haven't the first clue.

I have probably hAd to call them 15 times in the last 18 months. Their service is terrible and so…read morehave most of my communications with them. Would not recommend them at all. So frustrating.

Service has been as advertised. 10mbs, always running at least 9.5 so it's good…read more Giving two stars because of billing practices. Yeah, I know, I know, phone companies and utilities in general are known for their shady billing practices. But I just thought I'd write for the record... The deal where you get 10mbps service for $34.95 per month for 12 months with a 12 month contract is false advertisement. It should read $34.95 per month for 10 months and $44.95 per month for 2. The reason for this is you are required to sign up for autopay to get the extra $10. But I could not sign up for it until a bill was generated. Once a bill is generated it already has billed for a month, and a prorated month. Then you're first bill will only have a one time $19.00 promotional discount, when it should be $19.00 per month. (two months), basically if I get what they promised, I should have received $60.00 off my first bill. Because the standard price for this package is $63.95 per month. They charged me for two months at $63.95 and only took of $19.00 total (on time). Then they tell you that even though you a paying for a prorated month, they do not take off the extra $10, even though I signed up for autopay the very night the bill was actually generated. I'll be watching my next months bill. He said it would be normal. I felt like if it's not it constitutes a clear breach of contract on their end (oh that's right, these contracts are made to protect THEM), but it doesn't matter any way. In Damascus VA, there is no other choice for high speed. Unless you want to go with Zito and pay $50 per month anyway for an average speed of 0.05mbps. Oh, and it took 1 hour and 25 minutes on the phone (mostly on hold) to score this extra $19.00 taken off my bill. When it should be have been $39.00 off the bill. So I got screwed out of a good amount of time and money.

From the owner: CenturyLink offers a complete suite of broadband communication and entertainment services for…read morebusiness and residential customers. Residential services include reliable local and long distance home phone service, high-speed Internet including Wi-Fi, and satellite TV from DIRECTV - all on one monthly bill. For businesses, CenturyLink has a comprehensive range of flexible and integrated telecom and data communication services designed to help home offices, small businesses, medium sized businesses and enterprise business clients be more productive and communicate with their customers. Telecom solutions include local phone service and equipment, data services, long distance phone plans, Business-Class High-Speed Internet (DSL), mobile phone plans, satellite TV from DIRECTV, high capacity data network services, voice and data communication equipment and Managed Network Services (MNS). CenturyLink, the result of the merger of CenturyTel and EMBARQ, brings together two outstanding companies to create an industry-leading communications and entertainment organization. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home.