Friendly and knowledgeable staff, Josh made sure everything was perfect with my new phone!read more

Verizon on E. Stone had given me the run around with my iPhone. They sent me out of the store twice…read moreunable to fix my issue. I thought I would try this store and hoped for different results. WOW. It was like night and day. Dacoda was the most patient Verizon consultant I have EVER dealt with. He worked with me through all the issues, and even kept the store open late to make sure all of my phone was transferred over after I had such an awful time with my replacement phone. He went above and beyond to make sure all of my needs were taken care of and that I left there with a fully functioning phone, happy and no longer frustrated. I was so touched my his kindness and patience. I wish all employees were as good as this guy. He handled all my problems with ease, when at the other store they couldn't even help! I had spent a whole Saturday before dealing with E Stone, a whole evening myself, and an hour that morning dealing with customer service on the phone without resolution, but Dacoda solved issues seamlessly! Someone give the guy a raise. He deserves it.

Metro by T-Mobile in Kingsport TN has been good to us for 4 years.Mark,employee at Metro, went…read moreabove and beyond to help us set up new phones with T-Mobile. TX Mark we appreciate your kindness!

From the owner: Switch today & enjoy America's largest 5G network.read more

This review is long over due. I live in Texas and have been paying for my mom's service, originally…read morethrough Sprint, since after my father passed several years ago. Before getting this iPhone, my parents only used flip phones. The thought of getting her first smart phone in her 70s really stressed/scared my mom so much. Well, over the years she became more comfortable; she still only knows the iPhone basics tho lol. She is extremely hesitant of any change. Trying to teach and guide my mom over the phone, with 1000+ miles between us...not easy lol but she's a trooper. With all this said, in June of this year, because I procrastinated with getting the T-Mobile sim card switched over, my mom lost service. She panicked as she did not have a landline. Also she drives a great deal daily. (This is why I insisted getting her an unlimited data/internet mobile phone.) Unfortunately, there was no way I could walk my mom through switching the sim card herself. I immediately called T-Mobile on E Stone Drive. I was blessed that the manager Brandon answered. I wanted to make an appt for my mom to come in. I needed the staff to be patient....very patient as English is my mom's second language and she was nervous. Brandon assured me they would have no problem helping my mom asap. He put my mind to ease. When my mom arrived; I was put on speaker phone briefly to keep me updated. My mom called me after to say how everything went quickly & so smoothly. She was relieved & said Brandon & his staff was wonderful and very nice to her. :) I'm so sorry this is a book as I rarely do reviews....but it so important for me to share this & to publicly say Thank You to the Kingsport E Stone T-Mobile store from my family all the way from Texas!!!

From the owner: Visit the T-Mobile store in Kingsport and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2600 E Stone Dr Ste A can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

We had Spectrum for years with very few problems, then we moved to Kingsport and it has been a…read morecircus. First they sent us a modem we didn't need and then wanted us to give them the modem we purchased in exchange. We finally got that straightened out. Then we lost our Internet service because we were told our modem was too old for them to ping. Next we were sent a bill for equipment we didn't return after we were specifically told they did not want their the equipment for their old service back. It had been sitting in our garage for nearly 20 years. Next we relented and agreed to use their modem which it was supposed to activate using the Spectrum app, which of course it does not so in the last three days we have had to call technical support twice and have them get things working. Today it took approximately 45 minutes for the tech to get us back online. The single good thing about Spectrum is once you finally get through the techs on the phone are great. They are extremely patient and give clear instructions. so in the end I guess Spectrum's clown show at least gave us a chance to experience good tech support! The single thing I would suggest is not to waste time with Spectrum's online chats and chat bot responses. They are redundant and circular. Call them on the phone. PS. You will need your account number and security code.

The complex where we live signed a Bulk TV/Internet contract with Spectrum and the TV and…read moreespecially the Wi-Fi service is exceptional and our bill went from $152 per month to $75 per month and the $75 is paid with our rent

I ordered two key fobs from this store. They were to be programmed for my car. When they came in, I…read morescheduled an appointment. The technician could not program them because his equipment need a programming update. I rescheduled the appointment to the following Friday. Then, that Friday, I got a phone call that the technician had to go to a meeting and no one else was available until the following week. I rescheduled the appointment to Thursday in the following week. However, I went in Saturday after that Friday and asked why they couldn't have scheduled sooner. The staff had no idea. I just got my money back. I'll still buy batteries there, but wouldn't recommend them for reprogramming key fobs.

..Buyer Beware ! Most if not all of the big name phone companies have a store. Inside the store;…read morethe business is geared to selling phone service and telephones; a few carry accessories. ..T Mobile is no different. The phones the company have sold me and the phone service are all set up to benefit the telephone company; not me, the consumer. .. All of the phones I have purchased from T Mobile have one thing in common, they stop working or are not functioning after a few months. In short, the company has a very obvious plan to get you back in the store, quite soon, to buy another phone. This is a business plan and it's a huge part of their store traffic. ... All of the phone companies offer 'plans.' The plan they have is better known as 'how much can they get away with; often called a shake down of customers ( bank accounts ). The store never posts their different level of consumer options for phone service. *** In addition, the lowest priced plan is never mentioned in a casual conversation with any agent.*** The plans are neatly tucked away on the internet; where a person must know beforehand what is and what isn't, or they are at the mercy of the store clown. ... Sound familiar? Buyer Beware; you're getting what is known as the 'all in one source' or the 'one stop shopping' experience. The buyer is paying for the convenience; out of the wallet and into their corporate earnings. .. BUYER BEWARE..