Century Link is the last ditch option for the completely desperate…read more They cannot provide a consistent service nor do they have any fucking clue whatsoever how to expedite initial set up installation efficiently. Their "customer service" reps, so called, are complete idiots and do not listen well at all. I requested installation and the joker on the phone set it all up and even MAILED ME THE MODEM BEFORE DETERMINING WHETHER OR NOT THEY COULD ACTUALLY FULFILL MY SERVICE. I contacted these conning motherfuckers on 3 separate occasions to tell them to send me shipping labels to send their garbage back to them but they NEVER sent any labels even though their LYING CUSTOMER SERVICE REPS swore they mailed them to me. They're only tasking it that way so they can send billing notices to those who still have their modems after a month's time in hopes they can make money off people FOR PROVIDING ABSOLUTELY NO SERVICE WHATSOEVER. You're busted assholes. If you're looking for decent service at a competitive price, by any means, look elsewhere. These clowns haven't the first clue.

I have probably hAd to call them 15 times in the last 18 months. Their service is terrible and so…read morehave most of my communications with them. Would not recommend them at all. So frustrating.

Obtained our two I-Phones from Verizon on-line (not through the store) to avoid having our internet…read morecosts rise; and then went to this store, paid $60 per phone to have a screen protector put on. The "clerk" took our phones, put the protector on, and charged us. we got a receipt but he said NOTHING about having the "call to establish the warrant - or "register" etx." One year is not up; so I returned today to get a new screen protector and it should have been covered. the manager asked if we "registered" it - well A. MY RECEIPT says nothing about that; the clerk said nothing about that - apparently a receipt is not enough. It is a "gottcha" - they wanted another $60 bucks. I just went to the best kept store in town - The Battery Store and they did a fantastic job for $15.00. Verizon store is always "No Can Do" - very consistent poor service.

if I could give a 0 I would we were thinking about switching services to spectrum but since we had…read morebeen with Verizon for over 20 years we went to talk with them the lady that helped us was so ruined we explained to her our thoughts and wanted to know what Verizon had to offer she handed us a number and said you will need this to cancel and walked off we were likely going to stay with Verizon but after that goodbye if you don't want us we know when to leave. That was the last and final straw with this store we have had numerous situation with this store !

I cancelled my service on 29 Dec 2025, got notified of cancellation on 30 Dec 2025 and again on 04…read moreJan 2026. My bill was due on 04 Jan 2026 and a withdrawal was made on 06 Jan 2026. Went to the store and they advised me that my account cycles on the 16th and I would be prorated before the next cycle. I was never made aware of the cycle time and I have been a customer of Spectrum/Charter for over 30 years and have watched the cost rise and rise. I cancelled because another provided faster/better service. I am glad that there is another provider in this area because for years they were the only one available and so now I can see why they are losing customers.

From the owner: Internet, TV, Phone, provider. Bundle and get the best deal and service in town. Call or stop by…read moretoday.

Aaron's is a good company. They did a good job with hooking up my satellite and were there in a…read moretimely manner. However Directv is awful. They now have become just like Verizon and Comcast in that they don't give you that much for how much money you pay and you never pay what they say you're going to be charged. They give you some nice, FAIR number and then tack on all these little charges that really add up to a lot. It's sad being as my family has had Directv for a decade and a half that after I cancel they raided my account 13 days before the bill has always been paid and left me with absolutely nothing for my family, literally. I've paid them every month for years and now they act like I'm evading paying them when it wasn't even time to pay the bill yet. Greedy! P.S. Aaron's, if you don't want this Yelp post on your business then tell the cowards at corporate to set up a Yelp account and stop putting their crap off on the little man.

From the owner: Aaron's Satellites is an authorized DISH Satellite television Retailer specializing in Satellite…read moretelevision and Internet. We are your local choice for DISH service. We are dedicated to serving the local community of Damascus, VA. DISH is the best choice for value, technology and customer service. Call or stop by today.

Have been a satisfied, loyal customer for 16 years. Contacted customer service in an attempt to…read morelower our bill (currently $158/mo) and eliminating channels that we don't watch. Our first rep changed our package which lowered our monthly bill and she confirmed that the channels that we wanted would still be available. After the phone conversation ended we discovered ALL of the channels that we specifically asked her about were unavailable. Called back. Got a different rep. Went through the entire explanation of what had just occurred. Couldn't get any satisfaction or explanation. Asked to speak to a supervisor who could not have been more uncaring or uninterested in trying to keep a customer. Encouraged him to review the phone recordings (you are recorded each time you call) to help prevent this problem from happening to another customer. According to the supervisor, our only option was to take us back to our previous package at $158/mo. We have an appointment for Xfinity to take over our services at the end of this month and will be disconnecting our DirecTV. You guys just lost years of business from a faithful customer because your customer service sucks!

Stay away! They have the worst customer service. Your call will be transferred to Bangkok or some…read moreother 5th world country with no results anyway. There is NO CUSTOMER SUPPORT WHATSOEVER. Their updated interface is horrible, the program guide is impossible to read if your not standing in front of the tv like it's 1965. The bill gets higher and higher and the service gets crappier and crappier. Get DISH TV and save yourself the money and aggravation bc in the end, Direct TV will rip you off and spit you out!