Installers did not show up on time. Instead of the 8-11 a.m. window on Friday as scheduled, they…read moreshowed up at 3:30 pm. They did call around 11 to say that they would be an hour late. 2 promises broken. When they did show up, they did not have a long enough drill bit to run the cable through my wall. That meant a two hour drive to the closest big city to get the right-sized drill bit. The installers left at 8:30 pm. The new internet was not functioning. The installers were independent contractors. They said that they could not make my internet operational but the company would get it running in a day or two. The cable was strewn across my yard forming almost a 270 degree arc. Needless to say, it was not buried either. That apparently is another independent contractor. The installers said that I would be contacted in a couple of days to schedule the bu of the fiber optic cable. Five days later, no call re burying the cable. The internet was connected yesterday by a Point technician who was checking the work of the independent contractors. He said that the fiber optic cable was improperly connected to the junction box in my yard. The technician also stated that if the cable had been connected properly, it would have been on on Friday. The internet did work for a couple of hours. Then it stopped. It got started again when I called customer service. It ran at near the advertised speed. Until it didn't. That was in the evening when I tried to watch tv. When I called customer service, the tech side was closed and I had to call back today. It turns out that the company provided modem is "known to have issues " which have been remedied by installing my old modem. Now I have an appointment next week for a technician to bring me a new modem. What are the odds that he will show up during the scheduled window? Last thing. The salesman who told me to call him if I had any problems, when called said "I can't help you with any of that." Not a great way to start out. Be forewarned.

there are internet outages at least once a month. the outages last hours, sometimes days. when you…read morecontact customer service they have no info for you and say "there is no update at this time". I asked if there was anything they were planning on doing for their customers to make things right with these frequent and long outages and they said they wouldn't be doing anything but thanking us for our patience. this is the only fiber internet I've had that has outages. it's absolutely insane. their customer service is terrible. $70/month for spotty fiber internet that always has outages? no thanks. Don't waste your money or time on them.

Stay Away -- Garbage Service & Useless Store…read more Verizon's service in this area is a joke. Upload speeds barely hit 1 Mbps, which makes sending a photo or making a video call almost impossible. Completely unreliable. And the Clear Creek Rd store? Just as bad. They'll happily sell you service they know doesn't work here -- then ghost you when it fails. No solutions, no accountability, just sales pressure. Dishonest, unhelpful, and borderline scammy. Don't waste your money or time.

Had a great experience at Verizon upgrading my phone! I traded in my iPhone 16 for the iPhone 17…read morePro Max, and the whole process was smooth and stress-free. Vincent (Vinnie) and John were both awesome--super knowledgeable, patient, and genuinely helpful. They took the time to explain my options, made sure I got the best deal, and answered all my questions without rushing me. If you're thinking about upgrading or switching devices, definitely ask for Vinnie and John. Excellent customer service all around!

Horrific service, scam billing, monopoly ripoff, costs more by +$100 for SAME BUNDLE I had in…read moreCalifornia with 1 less premium cable channel. And here I sit in the dark lighting candles for tje 2nd time this week, 3rd time in 6 weeks with NO INCREMENT WEATHER ISSUES (NOT even high Temps this summer)and ZERO EXPLANATION from this AMATEUR 2-bit company. They are out of their league AND have the nerve to price-gouge when they have no business in this BUSINESS. Really disgraceful. M. Preston P.s. my home phone thru BTES has had another person's outgoing voice msg recording for 2 years and BTES keeps saying 'you must be mistaken'. I thought 'party lines ' were a thing of the 1960s! I need te landline so I'm forced to just NOT ENGAGE the voice-mail option. These people are pathetic. ​

We have had BTES internet since January, 2024. Excellent service without interruption.read more

Spent over an hour at the Abingdon Verizon store setting up a multiphone account with Alex. We…read moresigned under the accepted terms, conditions and pricing. A few days later we received an itemized account showing monthly charges $20.00 more than the original contract. We met with Alex at the store to review the contract. He and his manager agreed that it was their mistake - but there was nothing they could do to correct it. - Would suggest anyone dealing with these guys be very careful.

I just want to talk about Kayla Stevens, and a word patient as a saint, she knows her phones! She…read morehelp me upgrade to a newer phone and made sure that I had all my passwords put down in a safe place and spend a lot of time with me putting apps on and just making me feel comfortable with my new phone. Kayla you're Asset to this Verizon store they should be so lucky to have you. Thanking you again, Kimberlee

The door-to-door sales representatives for Spectrum were not honest with us. They told us the…read moreinternet service would be $30 per month, the router would be free, and the price would be locked in. However, before the installation appointment, we received an email stating the service would actually be $40 per month with a "-$55 promotional discount," and that the promotional rate would last for 24 months. That means after 24 months, the bill would increase to $95 per month before taxes. My wife and I were upset because this was not what we were told. The installation was rescheduled twice due to weather. When they called again to reschedule, we told them we wanted to cancel. The representative became rude and told us we had to call 888-438-2427 to cancel. We called, and a representative from the Miami office was very helpful and professional. She explained that the door-to-door salespeople are third-party contractors and cannot set up billing the way they had described. She also clarified that the router is not actually free -- you still have to pay for it. She successfully canceled our service. Despite canceling, the office in Bristol, TN continues to call and harass both me and my wife. Based on this experience, I would strongly caution others to carefully review all terms in writing before agreeing to service. If the calls continue, I will consider contacting my lawyer.

Had the service for a year had no issues. I upgraded to the 1 gig line and have had issues ever…read moresince. Speed test shows a gig at equipment but on any device I test I usually receive between 80 mbps to 150 mbps. I have contacted customer service. They sent out a tech. He confirmed but was unable to resolve the issue. I try to keep my device on the 5.0 ghz and on ipv6. Speeds there are about 250mbps. While nowhere close to what it should be it was better, however it reverts back to the 2.4 ghz and ipv4 in less than 2 min each time I set it up. Spectrum has no option to separate and only run one setting.