Hannah is one of the sharpest Verizon reps that we have ever worked with and we have been Verizon…read morecustomers for 14 years. If you need help, this is the store and the rep to work with for excellent service.

From the owner: Cellular Sales is Bristol's go-to Verizon Authorized Retailer for the latest devices, including…read moreiPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Bristol connected with top technology and expert guidance. Visit us today at 105 Gate City Hwy for the newest smartphones, tablets, and accessories.

Horrific service, scam billing, monopoly ripoff, costs more by +$100 for SAME BUNDLE I had in…read moreCalifornia with 1 less premium cable channel. And here I sit in the dark lighting candles for tje 2nd time this week, 3rd time in 6 weeks with NO INCREMENT WEATHER ISSUES (NOT even high Temps this summer)and ZERO EXPLANATION from this AMATEUR 2-bit company. They are out of their league AND have the nerve to price-gouge when they have no business in this BUSINESS. Really disgraceful. M. Preston P.s. my home phone thru BTES has had another person's outgoing voice msg recording for 2 years and BTES keeps saying 'you must be mistaken'. I thought 'party lines ' were a thing of the 1960s! I need te landline so I'm forced to just NOT ENGAGE the voice-mail option. These people are pathetic. ​

We have had BTES internet since January, 2024. Excellent service without interruption.read more

I was just in the Verizon cellular sales store at 1060 W Main St, Ste 3, Abingdon, VA, 24210 for…read moreassistance and have NEVER been treated so badly. the guy, they wouldn't give my husband his name, coward, was laughing at me, making faces like so what, you know the facial expression. the thing is he kept laughing! Oh my god never in my life have I been so insulted and disrespected in my life! I understand I needed to go to corporate office for assistance but he just kept on laughing and making faces! I would NEVER recommend anyone go to that store! Shame on him and shame on the ones who wouldn't give my husband his name!

I would like to start off by saying the atmosphere in this store is so warm and welcoming. The…read moresales staff are incredibly knowledgeable and considerate to your needs, whether it be financially based or kid friendly. They aren't the typical "push to make the sale" group of guys. And the store manager, Curtis, A+. I can honestly say, I've only been going to this store for the last year or so, and make no mistake, I'll continue to go. If you're having issues, go there. They'll help you until they're blue in the face. Yes, they are THAT committed in taking care of their customers.

Please go to this store!! The staff are all pleasant and knowledgeable! We came in to upgrade our…read morebusiness account cell phones. This was the best retail experience we've had all year.

I went to Verizon to get another phone added to my line. The experience went so smoothly and…read morequickly. I really like the experience I have had with Verizon and my mobile phone. I like them best out of all the other plans. Thanks for helping us the other day.

I cancelled my service and I'm still being charged. I've been asked twice to pay a bill and they…read morewill credit me. I've just received another past bill. Absolutely ridiculous. I work with the public everyday and this is extremely poor customer service. How can you charge me for services that I haven't used???

Would give 0 stars if I could. My sister locked me out of my old phone which I had neglected to…read moreback up with all my pictures. These pictures included a deceased family member and these were my only photos. I had hooked it up with my Gmail account at one time, however since I had gotten on my new phone it switched it over. A few people who had a similar problem happen to them and the people at T-Mobile unlocked their phone and got their photos. Well. I went in to this location since I was leaving the lower 48 and we have no stores up in Alaska (where I live). I asked them and they began questioning me. Accused me of stealing my own phone. Even though the background was of me and my significant other. Are you serious? I told them just to give it back. That's ridiculous and very unprofessional. It was even still hooked up to my T-Mobile account. Absolutely outrageous. I would say politeness should be taught to your employees.