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    Recommended Reviews - Point Broadband

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    5 months ago

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    10 months ago

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    1 month ago

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    4 months ago

    Internet goes out 2-3 times a month and as of right now it has been 36 hours without internet

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    7 months ago

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    8 months ago

    My mobile hotspot on my phone works better and more consistently than point broadbands internet.

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    8 months ago

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    3 years ago

    I switched to a business account. They charge me double and the service is worse than Century Link

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    2 years ago

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    5 years ago

    Poor service. Unreliable streaming. Hard to get to someone on the phone unless it's a long time waiting ordeal.

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    3 years ago

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    5 years ago

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    4 years ago

    i was very pleased with your tec you sent toady , hes more than welcome to come to my house again

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    4 years ago

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    Ask the Community - Point Broadband

    Review Highlights - Point Broadband

    Super great internet getting like 300mbp a sec, I called on a Friday and they had the fiber ran Monday and router in Tuesday.

    Mentioned in 4 reviews

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    CenturyLink Store

    CenturyLink Store

    (1 review)

    Service has been as advertised. 10mbs, always running at least 9.5 so it's good…read more Giving two stars because of billing practices. Yeah, I know, I know, phone companies and utilities in general are known for their shady billing practices. But I just thought I'd write for the record... The deal where you get 10mbps service for $34.95 per month for 12 months with a 12 month contract is false advertisement. It should read $34.95 per month for 10 months and $44.95 per month for 2. The reason for this is you are required to sign up for autopay to get the extra $10. But I could not sign up for it until a bill was generated. Once a bill is generated it already has billed for a month, and a prorated month. Then you're first bill will only have a one time $19.00 promotional discount, when it should be $19.00 per month. (two months), basically if I get what they promised, I should have received $60.00 off my first bill. Because the standard price for this package is $63.95 per month. They charged me for two months at $63.95 and only took of $19.00 total (on time). Then they tell you that even though you a paying for a prorated month, they do not take off the extra $10, even though I signed up for autopay the very night the bill was actually generated. I'll be watching my next months bill. He said it would be normal. I felt like if it's not it constitutes a clear breach of contract on their end (oh that's right, these contracts are made to protect THEM), but it doesn't matter any way. In Damascus VA, there is no other choice for high speed. Unless you want to go with Zito and pay $50 per month anyway for an average speed of 0.05mbps. Oh, and it took 1 hour and 25 minutes on the phone (mostly on hold) to score this extra $19.00 taken off my bill. When it should be have been $39.00 off the bill. So I got screwed out of a good amount of time and money.

    From the owner: CenturyLink offers a complete suite of broadband communication and entertainment services for…read morebusiness and residential customers. Residential services include reliable local and long distance home phone service, high-speed Internet including Wi-Fi, and satellite TV from DIRECTV - all on one monthly bill. For businesses, CenturyLink has a comprehensive range of flexible and integrated telecom and data communication services designed to help home offices, small businesses, medium sized businesses and enterprise business clients be more productive and communicate with their customers. Telecom solutions include local phone service and equipment, data services, long distance phone plans, Business-Class High-Speed Internet (DSL), mobile phone plans, satellite TV from DIRECTV, high capacity data network services, voice and data communication equipment and Managed Network Services (MNS). CenturyLink, the result of the merger of CenturyTel and EMBARQ, brings together two outstanding companies to create an industry-leading communications and entertainment organization. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home.

    Spectrum

    Spectrum

    (3 reviews)

    The door-to-door sales representatives for Spectrum were not honest with us. They told us the…read moreinternet service would be $30 per month, the router would be free, and the price would be locked in. However, before the installation appointment, we received an email stating the service would actually be $40 per month with a "-$55 promotional discount," and that the promotional rate would last for 24 months. That means after 24 months, the bill would increase to $95 per month before taxes. My wife and I were upset because this was not what we were told. The installation was rescheduled twice due to weather. When they called again to reschedule, we told them we wanted to cancel. The representative became rude and told us we had to call 888-438-2427 to cancel. We called, and a representative from the Miami office was very helpful and professional. She explained that the door-to-door salespeople are third-party contractors and cannot set up billing the way they had described. She also clarified that the router is not actually free -- you still have to pay for it. She successfully canceled our service. Despite canceling, the office in Bristol, TN continues to call and harass both me and my wife. Based on this experience, I would strongly caution others to carefully review all terms in writing before agreeing to service. If the calls continue, I will consider contacting my lawyer.

    Had the service for a year had no issues. I upgraded to the 1 gig line and have had issues ever…read moresince. Speed test shows a gig at equipment but on any device I test I usually receive between 80 mbps to 150 mbps. I have contacted customer service. They sent out a tech. He confirmed but was unable to resolve the issue. I try to keep my device on the 5.0 ghz and on ipv6. Speeds there are about 250mbps. While nowhere close to what it should be it was better, however it reverts back to the 2.4 ghz and ipv4 in less than 2 min each time I set it up. Spectrum has no option to separate and only run one setting.

    Point Broadband - isps - Updated May 2026

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