This is a terrible business. My advice, STEER CLEAR! An employee at this location damaged my…read moredaughter's phone while trying to fix the screen. I began email correspondence with the owner Chris Lee. Mr Lee offered in an emai to compensate me for the cost of replacing my daughter's phone. The email said nothing about needing the device first. When I accepted, he then told me I have to send him the device first. As this seemed very odd, and wasn't mentioned in his original offer, I told him I would be happy to send him the device once I received the promised check. Mr Lee has now stopped answering my emails and I still haven't received a check. This is a very dishonest and frustrating way for him to handle his employee's damage to my property. There are reputable repair places in the area, this is not one of them!

I was with Verizon for over 20 years and I was on the phone with them quite often about my bill. I…read morewas paying over 300.00 a month for phone service, and that was after I had my bill cut down. Originally I was paying over 600.00 a month for, myself,my husband and 3 kids. Now I have Cricket and the service is just as good if not better than Verizon.. I will never go back. I have 4 lines with unlimited everything and they withdraw 100.00 a month from my account. It never changes, it is exactly the same every single month. My phone works everywhere just like Verizon, the only difference is I'm paying a third of the price...

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Johnson City store today.

My daughter and I went to this store to upgrade her phone. The only good thing out of it was she…read moreended up with a phone and it was quick. I was told during the process that we were REQUIRED to add insurance to the phone. And also the Next Up Anytime was added to our current plan for her phone. I was not asked if I wanted this. I called AT&T and was told I did not have to purchase insurance as a requirement to upgrade her phone and I should have been asked if we wanted Next Up Anytime. I was also told the authorized dealer stores (like this one) have been doing this and they have to credit people's account. If you use this store (or any other authorized dealers), make sure they aren't adding insurance or other add-on's to your plan.

I came in today and had several things I needed help on with my new iPhone 13 Pro Max. I was met by…read moreDennis and we spent probably an hour together and I ended up buying about $100 worth of accessories and was treated so well and Dennis was so helpful. The company AT&T store in Johnson City doesn't offer such first class treatment one to one. Please, bring your business to the 2111 N Roan Street. You won't regret it. Five stars.

I guess you have to be completely stupid to work here! Went in to check to see iPhone battery was…read moremessing up! An employee told me iPhones don't have batteries! guess they run on fairy dust!

Well I've been into MetroPCS and T-Mobile stores all across the country. I travel for a living, I'm…read moreretired hahaha anyway I had the pleasure of dealing with Eliana who was more than efficient. I read the other review that was a 1-star review and was more than impressed by the intellectual capacity of the message conveyed. I personally would go to an Apple iPhone store since that is what they specialize in before I would go into a store that sold multiple brands. But again I guess that's just me and rational and reasonable doesn't seem to be the norm in reviews. So I guess it all depends on what you are looking for, I am looking for a little help and a little guidance and not to try and find something to complain about which is why I probably enjoyed my visit at the store so much, I had to go back to get my old phone because I forgot when I left because I was feeling so good about what I had done

ATTENTION: READ BEFORE REPAIRS…read more These guys messed my phone up beyond repair and refused to do ANYTHING about it. Took my phone in to have my screen replaced with another identical phone I had and I let them keep the 2nd phone for parts. I went to pick it up and paid them and the guy working told me I had some lint down in my simcard tray and he took a tooth pick and got it out. I went to my vehicle and tried to make a call and got an error messaged that said please insert simcard. I checked the simcard tray and the sim card was in it. I took the phone back inside & told them it didnt work and they told me I would have to pay more for diagnostic then pay to fix whatever was wrong with it. I told them it was working fine before they swapped my screen and they even told me they stuck a qtip in my sim card tray. "I know there was not any lint in it, the phone worked great even with a cracked screen." They refused to fix my $1600 phone that they broke without me paying them to fix it. VERY VERY UNPROFESSIONAL, DISRESPECTFUL EMPLOYEES that can NOT take responsibility for there actions. I WILL NOT EVER RECOMMEND THIS COMPANY TO ANYONE! THE OWNER REFUSED TO REPLACE MY PHONE OR PAY ME FOR IT. He stood behind his employees so he as well wasnt responsible for there actions and it wasnt money out of there pocket! #straightGARBAGE! Does not even deserve one star, but had to select it to warn everyone else of there secrets, and how they do business, and could care less about there customers. Wish I wouldn't have e paid for that screen repair now or gave them a phone for free cause now I have no option but to go pay $1600 out of MY POCKET again....smfh! If you choose to give this company your money, THATS ON YOU! but if you read my review, YOU HAVE BEEN WARNED ​

Very knowledgeable and friendly staff! I will continue to come here for all of my tech needs!read more

I just bought a phone at the Cricket store on Lyle St. just off of State of…read more Franklin. The service was great & the young lady, "Addie", was very nice & very professional. She really knows her job well! Thank You! --A Satisfied Customer!--

If you're looking for the best no nonsense, no pressure, most knowledgeable, best buy's on cell…read morephones, service, & Direct TV , look no further than your nearest Cricket Wireless store. I've tried the rest, Verizon, T - Moblle, Sprint ( which is soon to merge with T - Mobile, and you'll be treated as you were at T - Mobile - TERRIBLE! ) I got an incredible deal this past month from Cricket Wireless, 612 Lyle St.,JC, dealing with Rob & Brandon, 2 outstanding sales persons, ( 2 FREE phones and 2 lines of unlimited talk, text, AND data for $80.00/ month) ,and couldn't be happier. Stop by and see what they have to offer. I guarantee you won't be dissappointed !

Peyton did an amazing job when he signed us up for our plan with new iPhones! He went over all the…read moredetails of the new phones and explained the differences between the other versions of iPhones available. This is the first time I've ever been excited about leaving a review for a cell phone company, especially one about Verizon...I've always left their stores before in the past due to unfriendly reps and a feeling of being unwelcome in the store. The process took a little longer than expected, but my fiancée and I were in no huge hurry and it was WELL worth the wait for these amazing new phones and the great service we received! Peyton was fantastic to work with and talk to, and I will definitely be recommending him to family and friends if they're unsure about whether they should join. Also! I got the Rose Gold, and it is GORGEOUS. **I was unable to get a picture of my fiancées white/silver/chrome iPhone but it looks amazing as well!

Awful experience. Spend your money at the official Verizon store in JC, not this "franchise," or…read morewhatever it is. The customer service here is lacking on every level. The official local dealer told me, "NEVER go to this store." Last week, I was in the official branch, and heard two other customers complaining about Cellular Sales. They didn't know that it is NOT a "real" Verizon store, and neither did I, originally. Separately, about three months ago, they totally messed up my account, when giving me a "discount." It took three phone calls to Verizon, and a few hours, to correct the mistakes. BEWARE!!