I dropped my iPhone, shattered the screen and remembered seeing an ad at Batteries Plus a few weeks…read moreago when I stopped in to get a battery for my key fob. I looked their locations up online and found a $15 off coupon to replace a cellphone screen. Originally I called the JC location and got a bad attitude and they quoted a price of $139.00 to fix my phone, that I'd need to drop it off for a few days and wait my turn b/c they don't take appointments. I called the KPT location, got a really friendly guy, Will, on the phone, it was $119.00 (just like the website suggested) and told they could get me in that day and have it done in a few hours. I dropped my phone off, fully expecting to not have it fixed until late that night, but just 3 1/2 hours later, I was good to go. I left my coupon with my phone at drop off, and they gave me an additional $5 off for being a repeat customer. Y'all, skip the JC store, head to KPT, they'll take care of you

Had a shattered screen on IPhone, couldn't see anything. Made appointment for the next morning. I…read morebelieve it was Josh (the manager) that greeted me and walked me through the process. Verified all of the info, and was very thorough in making sure that all the questions were covered. He said that it would take a couple of hours. When I went back at the promised time, phone was ready to go. Very smooth process, and would highly recommend. Thanks

AT&T is horrible. They lie just to get you in, and then they jerk you around with your service and…read moreyour payments. You will never know from month to month what you owe on occasion. There will be $50-$100 bill increases with no change to your plan or usage. One person will assure you of one thing while something entirely different will be the outcome, and then you are stuck with it. I have been stuck with them for nearly 4 horribly miserable years. DO NOT GO TO AT&T.

this store and it management sucks and lies to long standing cutomer's of att!!!…read more i moved here from louisiana and planned on never having to change my number and made many transactions over the phone without having to switch my account and leaving my account as is. then i started having to deal with this store and added a third phone for my fiance and this greedy sales person and store decided to grab the account, told me i had no choice but to switch my account to his store and now i find out that according to att i am a customer with only "3 months history" as opposed to the "three year customer" !!!!!! this store sucks and so does this manager!!! be very careful!!!

Excellent customer service. A kind and helpful staff. I would definitely recommend this location…read more Reagan was instrumental in helping my father get his phone upgraded and transitioned. Thank you so much!

From the owner: Kingsport's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel…read more10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Kingsport connected with top technology and expert guidance. Visit us today at 4128 Fort Henry Dr for the newest smartphones, tablets, and accessories.

I'd merely grant this location as average. It really just depends who you get here as some of the…read morestaff is very helpful and other's seem to be bothered by your presence. The Johnson City store seems to be more friendly and helpful with customers.

Obtained our two I-Phones from Verizon on-line (not through the store) to avoid having our internet…read morecosts rise; and then went to this store, paid $60 per phone to have a screen protector put on. The "clerk" took our phones, put the protector on, and charged us. we got a receipt but he said NOTHING about having the "call to establish the warrant - or "register" etx." One year is not up; so I returned today to get a new screen protector and it should have been covered. the manager asked if we "registered" it - well A. MY RECEIPT says nothing about that; the clerk said nothing about that - apparently a receipt is not enough. It is a "gottcha" - they wanted another $60 bucks. I just went to the best kept store in town - The Battery Store and they did a fantastic job for $15.00. Verizon store is always "No Can Do" - very consistent poor service.

Took my iPhone to Foxpaw (2nd mistake) after it was water damaged in the ocean (1st mistake). They…read morecharged me $50 for their multi step cleaning process without being overly optimistic about the chances of saving the phone, but said there was a decent chance of at least being able to get some of the data recovered. 3 days later, after the "very thorough and detailed cleansing, including ultrasonic bath" I got the notice that my phone was ready. Unfortunately it wasn't fixed and I was told they couldn't even power it up. I guess I wasn't too surprised. But I was very disappointed when I took the phone to another local one-man shop and asked if there was anything he could do to get the pictures, contacts, and Notes from the phone. He opened the phone while I was there and it was nasty. While Foxpaw apparently did open the phone based the fact that the exterior screws were not replaced, that appears to be the only thing done. The phone was clearly not cleaned, nor did it appear to have been further dismantled to do a proper clean. As the gentleman removed several more components from the inside of the phone, a small pile of salt and other residues slowly accumulated on his work station. Thanks Foxpaw for charging me $50 for removing those tiny little special screws from the outside case, but especially for making me think the phone was at least cleaned and decominated as soon as possible to prevent further corrosion.

My iPhone 6s screen was cracked. I took my phone to FoxPaw to get it fixed. They charged $120 and…read morethen another $20 for a camera/speaker part that they broke while repairing my phone. I had some problems with the screen like it being a weird blue color and the calibration off, but I did not want to take it back there thinking the reason my screen acted like that was because it was an aftermarket screen. A few months later I picked my phone up off the counter and the screen was completely broken- not shattered, but lines going all throughout my screen. I contacted FoxPaw since my screen was still under a 1 year warranty, and they told me they could fix it. I drove two hours to get to FoxPaw only for them to tell me that the damage done to the LCD was "user's fault" and the "manufacturer would laugh at them if they tried to repair this screen." They said they could knock off 10% of ANOTHER repair price so it would have been another $100 to get my phone fixed! I bought a new screen and repaired the phone myself for $40. When I opened my phone up, turns out multiple screws were in the wrong places, and one screw had come loose and was lodged into the back of the LCD right where the crack was. Thank you FoxPaw for not fixing my phone, but rather breaking it. Do not recommend. Better off doing it yourself.

I went into the store to upgrade one of the phone's on our account on Sept 25th. During that visit…read morewe also purchased a phone case. I asked the associate, Maria F., who happened to be the manager if it included a screen protector and was told no. Since this was for a 7 yr old and we didn't have time to order from Amazon before our trip, I also purchased the screen protector. When the manager was putting the case on the phone, a screen protector was also included. So I asked if we could return the other screen protector that was bought. I was told that they do not allow refunds but can put a credit on our account. It is almost a month later and still no credit. I have called and was told that they can't access my account over the phone. I came in the store and spoke with an employee named Emma. After spending 30 min in the store while she chatted with customer service and texting the manager that supposedly issued the credit, she was unable to help me. I was told that the manager, Maria would be back tomorrow to call customer service again and issue the credit. I asked if they could let me know if this was able to be done by a phone call because I have classes in Knoxville for the rest of the week and would not be able to come in person. I was told no that I would have to come in. What the hell man!! Just give me my credit for the product that was returned!! This is ridiculous. I've escalated it to corporate and hopefully I will eventually get the credit. This is ridiculous for just $20. I do not recommend this location at all. Super unprofessional and not knowledgeable about their business or products. They are not there to help the customers, only make profit from them. Follow up I called to check today to see if Maria called customer service to have the credit applied and still nothing. When I tried to call the store, Emma the associate yelled over the phone and hung up on me twice. This is super unprofessional. They stole my money essentially because I still have no credit on my account and I do not have the product. I do not recommend this location at all. If you are a cricket wireless customer please go to any other location but this one you will only be greeted by unprofessional unknowledgeable people that are only out to profit from you. I finally had to contact the cricket wireless corporate and received my credit within minutes. I reported the unprofessionalism of this location. This was ridiculous to have dealt with over such a small amount of money.

The store is nice. Good people there who are bound by their company's regulations. Cricket has the…read moreabsolute worse Customer service. Your money is not refundable. Once it is in their greedy little hands you can never get it back. Apparently NOT ONE SINGLE PERSON that works for this company is qualified to refund money. I recommend you go to Straighttalk or anywhere other than Cricket. Worse mobile service ever.

The complex where we live signed a Bulk TV/Internet contract with Spectrum and the TV and…read moreespecially the Wi-Fi service is exceptional and our bill went from $152 per month to $75 per month and the $75 is paid with our rent

We had Spectrum for years with very few problems, then we moved to Kingsport and it has been a…read morecircus. First they sent us a modem we didn't need and then wanted us to give them the modem we purchased in exchange. We finally got that straightened out. Then we lost our Internet service because we were told our modem was too old for them to ping. Next we were sent a bill for equipment we didn't return after we were specifically told they did not want their the equipment for their old service back. It had been sitting in our garage for nearly 20 years. Next we relented and agreed to use their modem which it was supposed to activate using the Spectrum app, which of course it does not so in the last three days we have had to call technical support twice and have them get things working. Today it took approximately 45 minutes for the tech to get us back online. The single good thing about Spectrum is once you finally get through the techs on the phone are great. They are extremely patient and give clear instructions. so in the end I guess Spectrum's clown show at least gave us a chance to experience good tech support! The single thing I would suggest is not to waste time with Spectrum's online chats and chat bot responses. They are redundant and circular. Call them on the phone. PS. You will need your account number and security code.

Terrible service. There was a black girl and a white girl working when I went in. The black girl…read moreimmediately said what do you need and my friend and I both said we both need phone cases. She grabbed his phone and opened up a case pack and slung his phone in the case and said is this what you want? Totally ignoring me he didn't know what to say. I said I need one to she she done the same thing, opened a pack and threw a case on mine handed me the pack and my phone and said here you go. I went to the register and told the other girl that I also needed a screen protector and she put one on. I paid and left. Then realized that the case she put on my phone did not fit properly. Needless to say I dropped my 800$ phone that same night and went back to get a new screen protector because it busted mine and I took the case and returned it. I was trying to save some money because it was 1/3 the price it would have been at Verizon to purchase a case for 40$. Today I will go purchase that case and will never step foot in cell world again.

I switched from AT&T over 2 years ago and couldn't be happier with my service, coverage, and…read moretreatment by call center employees. I just upgraded my phone today and they were efficient and friendly. Currently masks are required to enter the store and that is a corporate policy, not one in line with local guidelines. It doesn't matter if you are a child or an adult. So just know before you go.

I ordered two key fobs from this store. They were to be programmed for my car. When they came in, I…read morescheduled an appointment. The technician could not program them because his equipment need a programming update. I rescheduled the appointment to the following Friday. Then, that Friday, I got a phone call that the technician had to go to a meeting and no one else was available until the following week. I rescheduled the appointment to Thursday in the following week. However, I went in Saturday after that Friday and asked why they couldn't have scheduled sooner. The staff had no idea. I just got my money back. I'll still buy batteries there, but wouldn't recommend them for reprogramming key fobs.