Their service department is absolutely horrible, they come out to fix your Internet, and it still…read moredoesn't work. They give you a new password, and the new password does not work. They think they have banker hours of 9-to-5. You can get no after hours service whatsoever. If there was another option, I would use it, if you have an option do not go with Wilkes.

From the owner: Wilkes Communications is committed to providing the best customer service for the communities we…read moreserve in Wilkes County. We take pride in our quality of services and continuously strive to improve our business purpose. We are dedicated to providing communications, information and entertainment services that add value to the lives of our customers and the communities we serve.

They get three stars from me only due to the blazing fast speeds. I have had a good experience with…read moretheir service, and I have gotten fast support from their tech support line. The billing is a problem though, they bill for two months and they are not too clear on that fact. So, your first bill is much larger than you expect. Just keep paid up, and the 30 meg speed is incredible. With Love, Deb

Zero stars. Don't make the mistake of signing up with Charter!…read more Look at Charter's terrible reviews everywhere. Consumerist magazine (not-for-profit subsidiary of Consumer Reports) calls Charter the "worst company in America." It's no wonder Charter went bankrupt a few years ago. This sleazy firm's business practices include: - cutting your satellite cable, then insisting that customer fight with Charter's 3rd party unlicensed contractor instead of honestly owning up to their mistake and correcting it. - moving your first bill due date ahead after first bill, without prior notification (told this is a "standard" Charter procedure on 2nd bill) - insisting that customers wait 45 days (unbelievable but true) for Charter's Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-time payment prior to the interim due date (as a safety measure) - moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) shortly thereafter, without prior notice - migrating from helpful humans to speak with or chat online (about no-service issues) to worthless automated systems - poor no-service reliability I really wanted to love Charter. Our credit history is well above 700 and we always pay bills on time. But after several serious attempts to cooperate with Charter, acting as a good customer to straighten out their billing errors, all of our attempts have been futile. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you'll love Charter!

Place is okay, staff are nice depending on the day you go. Service kinda hit or miss.read more

The Wi-Fi is God awful. It doesn't matter what the ad say. It doesn't matter what the deals are…read more Their service is awful. Their Internet connection is the worst out there. It's 50-50 chances you will ever have connection. If all you have is streaming you're never on.

Even after cancelling on 8/13, getting email confirmation of 8/13, having a spectrum supervisor…read moretell me on the phone that I called that day (to cancel), they're still trying to tell me that I arbitrarily ended my service on 8/25, which makes no sense. If anything, the employee might've told me we had service until 8/15, not 8/25, because the cycle is to 8/15. After years of getting charged way too much for mediocre wifi, they can't even see how their "notes" don't make any sense and that the charge on me is invalid. They now put me as the consumer in a terrible spot essentially saying 1. Pay this now, even though it isn't really owed or 2. Don't pay it and take a hit to your credit. Good times. Last person I talked to was Nessa, a supervisor with Charter Spectrum out of the North Texas Call Center. I'd appreciate if this could be handled without hurting the consumer or dragging on, please and thank you. Respectfully, please drop this charge.

Wilkes telephone's service was absolutely horrible at Merlefest . I'm very sad that Century Link…read morewasn't here like last year. Their service was great.

Continually increase bill, internet service constantly going out for no reason, and now with all…read morethe new building and "upgrades" they decide all night maintenance should happen without warning. I got an email warning about maintenance causing an outage for 8-10 hours over night AFTER the outage started. Every other upgrade has done nothing for speeds at my residence so all I get are huge fees and inconvenience.

Didn't realize Spectrum was open on Sundays so I walked in the door at 4pm to pick up equipment …read more.. Christian Gonzalez was already helping 2 other customers ... he asked if he could help me and proceeded to get me in and out in 10 minutes all the while keeping the others engaged as well ... outstanding customer service ... great job ... thank you

The staff was so helpful with changing my service It was much easier than I thought it would beread more

They have monopolized the area and gave up giving value to their service. Now they treat like they…read moreown you. Price keeps going up without reason. Customer counter will not reveal their names, contact information, confirmation receipts, just give a promise that the service will work. When it fails it fails, you wait. If you like being lied to ,,,this is your company.