It surprises me to see the overall rating for this store. My experience here has always been exceptional. I purchased a new refrigerator several weeks ago and when it arrived with a dent in one of the doors I called their appliance department and the lady quickly handled the issue and resolved it quickly. Today I stopped in to pick up paint samples, but basically walked through the entire store. In every department I was greeted and asked if I needed assistance. I was told about special promotions in the vanity and faucet area by a very pleasant associate. In the key and cabinet hardware area the associate told me where I could locate him if I needed assistance. All this reflected on an excellent store management team. I've been pricing faucets and stainless steel sinks and prices here are extremely competitive. I personally enjoy shopping this location. read more

Nice store with moderate pricing. Staff are friendly and helpful. And I may say the Elkin store is by far better than the one I visited in Winston Salem. the staff are certainly more helpful and nicer. The big minus for the Lowes stores I have visited is you can never find anyone to help answer questions. When you do find someone there's a 25% chance that they will be able to answer questions about products they sell. This is a big barrier for me. If you are selling products that you want me to buy then put people in place that know the products in their area. Otherwise do what Walmart does. Make the prices lower and expect me to do the research. read more

I just had the best experience here!! I was looking for a batter that apparently is no longer made and a gentleman at the ProService desk helped me for 15 mins figure out if they still carried that battery, how to convert the battery to a new battery, etc. 15 mins he did not have to spend helping me! Also when I walked out I witnessed a young employee helping an elderly woman with a walker to her car. Highly recommended place! read more

I could not find what I needed at the Mount Airy store, I called Elkin and the customer service was great, They had the part and had it waiting for me when I arrived at store. Great store read more

Elkin Lowe's is going downhill. I placed an order for pickup. Arriving at the store, after verification it was ready, the associates couldn't find my order. They claimed to look up my account in several ways, but no order was found. My phone being dead, I couldn't look it up. At home, my account still says the order is ready, so I called. One attempt to look it up, the order is sitting there, waiting for pick up. I don't know if I'll be able to get back to town today. The woman I spoke with kept talking over me, not letting me finish a sentence! This store needs to get its act together!! read more

Lowe's is one of my favorite places in Elkin, especially the lumber section. The employees are helpful, down home, knowledgeable folks who care about you first and making a sale second. They always have or can get what I need. This store has never let me down. My wife and I have bought tools, lumber, lawn and garden equipment, and appliances from this store, and we have had an outstanding experience every single time. I can hardly imagine how this store can improve. read more

Enjoy shopping at Lowes. Plenty of selection and they mark down products which is great for bargain hunters . The nursery area has marked down plants that with a little TIC will be gorgeous at half the price. Bought all the flooring and cabinets for my cabin from here. The staff for the most part are very helpful and knowledgeable. read more

Really poor customer service for installation services. Guaranteed installment by a certain date- and the day before it was "guaranteed" to be completed, I still hadn't even heard from their installer. It had been a week since I signed the contract for the installation, I was suppose to hear from the installer within 48 hours. A week is not 48 hours. Very disappointed with Lowes. This is the second time this has happened. However, they did get the installation done- it just took several hours of phone calls and a ton of different associates to do it... and it was a different installer than the one originally guaranteed in the contract... but, it did get done read more

Sorry! Customer (female) was in the store attempting to load 4 bags of concrete 80 lbs each into a cart. Cashier had called employees with no response on the loudspeaker and on their personal lines. Four times! No response. My worker had to help the customer who was pregnant because still no employee responded. Three of them were around the corner just out of the cashiers sight till my worker went outside with her to load her vehicle. Then they all approached the cashier as if it were funny and said there was nothing they could do for her. My response, Lowes, is what could either of these two little b*itches and their trainee do for anybody? Since North Carolina has this whole bathroom issue based on sex at birth which bathroom do they use at work since obviously they are useless as males, have a vagina and would be more comfortable in a less physical setting. Maybe back home at their trailer park? Good job personnel manager for hiring three more useless male loser employees at the elkin nc Lowes! 10/21/18 between 5:30 and 5:45 pm at the contractor counter. You suck Elkin Lowes! Still! forwarding to Lowes corporate as well! read more