Three years of loyalty and three referrals (my BFF, my daughter-in-law, my sister). Apparently none…read moreof that mattered the one and only time I've ever missed an appointment without calling, the only one, ever, since I've been getting my hair done. I totaled my car in a snowstorm outside Boston at the start of March, an accident, not a choice, not something I scheduled around a hair appointment for fun. While I was busy figuring out how to get to a meeting in Minneapolis and my car 3,000 miles home, a hair appointment didn't fit into that equation on any level. I didn't get my usual reminder text before the appointment, like I always do so that at least I would've had a reminder to let them know what happened to me. I did get a voicemail DAY OF, half of which transcribed before cutting off, a name I didn't recognize, sounding exactly like the other 100 spam calls I get daily. I ignored it. Forgive me for not intuiting that it was salon-related while dealing with a totaled car in another state. When I finally went back in, I apologized, showed them photos of my car wrecked in snow, taken just days before the missed appointmen and still got handed a $98 cancellation FEE for an accident I didn't cause and couldn't have predicted. A lifetime of getting my hair done, never once missing an appointment without calling until that day, this was a first. Fine. I paid it anyway. I just wanted my hair done.Then my stylist informed me my red needed " to be evened out." My hair was the same red it had always been, I have the photos. She did my hair less than a couple of months before this, the color I came in with that I liked. The ONLY instruction I gave was no brown. I left brown. Full brown, gray showing through, at closing time, with Casey telling me she would fix it.The blowout was its own insult. I started paying $15 extra for flat-iron because I travel and needed it to last, not because the blowout itself was ever the problem. I have years of photos proving she could do a smooth blowout with zero flat iron involved. This time, paying extra for the upgrade, I got a blowout that didn't survive three hours, it was a frizz bomb. From the time I started using the flat iron to make my blowout last for work is the time she forgot how to do blowouts. Checkout was $358, about $150 over my normal total, because the $98 fee got folded silently into the bill, and I tipped on the entire thing without realizing it. Let me be very clear: I will tip generously on service. I will not, ever, knowingly tip on a FEE charged to me because of a car accident that wasn't my fault. There was no service in that FEE. There was no styling, no skill, no time in the chair, just a charge for missing an appointment I forgot about while dealing with a totaled vehicle 3,000 miles from home. When I called to ask for that specific gratuity be refunded, not the fee, just the tip stacked on top of it, I was told the stylist "gets the fee and the tip," like I was trying to take money out of her pocket. I wasn't. I was correcting an honest mistake on a bill I wasn't paying close attention to after a stressful, exhausting day. Their response was to call back and inform me they no longer wanted me as a customer. When I texted asking if my color could at least be corrected, I was met with silence. My hair is brown at this very minute trying to figure out how to come up with $200 more to fix the problem they created.And then my sister went in. I didn't warn her off, she'd had a hard time finding a stylist and didn't want to lose her appointment, and that's her call to make. Casey, the stylist, told her that her hair was greasy, hair that is dry, porous, and curly, and has never been oily a minute in its life. Along the way, the stylist told her she needed to brush her hair, as if she just rolled out of bed and came into the salon. It didn't need to be brushed, her hair is DRY, PORUS and CURLY, not unbrushed. Proceeding to her own color, my sister tried to explain what she actually wanted, light brown hair but while reiterating that to make sure it was done, Casey sneered, 'Is this going to be a Nickolle thing?' Keep my name out of your mouth. You don't get to talk about me like that while taking $400 from my sister. ANYWAY. The result: my sister wanted lighter. She left darker, with at least three colors woven in including the purple she specifically paid to have removed, and gray still very much present and accounted for. $400, and somehow the hair went the opposite direction of every single thing she asked for. They offered to let her come back in and put a small amount of highlights. As if, she's not letting anybody from that salon touch her hair ever again. Free or not. No thanks.Two appointments, two completely botched results, and a staff that responds to legitimate complaints by firing the customer instead of fixing the work. Disgusting.

10/10 the photos speak for themselves, highly recommend for amazing communication and execution. I…read morefelt 100% confident in her ability to do my hair the way I wanted to and based on inspiration photos brought with me. If you're looking for a new permanent stylist, Aspen is a great choice

Had a great visit with Kirk for a haircut. He is super pleasant and listened attentively to what I…read moreneeded. He understood my type of hair. I left with a beautiful cut. Planning to go back for some follow up plans we discussed for low lights and cut. I highly recommend him.

Haley was phenomenal! Today was the first day I went to a salon in Houston, I got a full head of…read morehighlights and Haley was so sweet. She walked me through everything she was doing, was super careful and meticulous. I will definitely be coming back here to get my hair done from now on. It was a very spacious and nice salon, very clean and friendly. A little pricey but honestly very reasonable given the area! I love my hair!! Thank you Haley!

destiny was super sweet! she took note of everything i asked for when explaining to her what i…read morewanted, and delivered! i am so happy with how my hair turned out!!

I did not go. Daughter's neighbor highly recommended this place, she goes there all the time and is…read morehappy. All I needed was a basic trim, no layers, just a straight cut at the bottom. The thing that kept me from going was the price. Starts at $70. Too costly for me. I'm sure it's a great place and would have done a nice job if I wanted a style/cut.

Had a great experience here. This was my first haircut from someone new in 6 years so I was a…read morelittle apprehensive. They are located right around the corner from where I live. I saw they had good reviews online so I gave them a try. Vielka was great and she is the owner. She knew what she was doing and I left very happy. Clean, quiet, nice and easy. Everything you would want in a haircut. Little pricey but you get what you pay for. Will be going back here.

Upon the recommendations posted on Nextdoor and Yelp, I decided to try Mercer Salon for a haircut…read moreand colour. I went in on a Saturday to make my appointment specifically with Odilia for the following Wednesday. Fortunately, I was able to briefly speak with her to discuss what I wanted - highlights [3 colours] and a good haircut; she told me her prices for each and, being in line with what I've paid in the past, solidified the appointment. I arrived at 11:30 am. We took a few minutes to discuss what I wanted, both in colour and cut. I repeated that I wanted highlights and that I usually have three colours used; I showed her two different pictures of my own hair colour for reference. Odilia commented, "You really like your golden blonde." (see profile photo) Was told that I would be out of there in "three hours, tops" (sounds about right - I have lot of hair). Odilia comes out with two tubs of colour - a highlight and a lowlight. I never asked for a lowlight, but this is not my profession and maybe she sees something I don't. This was a very slow process. Literally. I have never in my life had the back of my hair finish processing and be rinsed before the rest of my hair is processed under a dryer. When the colouring is complete, there is cutting. A lot of cutting. More cutting than I requested, but my hair grows fast and it's really not a big deal. And, in all honesty, it is a good healthy cut. FIVE HOURS + LATER (yes, you read that correctly) and nearly $400 lighter - I walk out with taupe / light brown hair. Not even close to what I asked for when I walked in. And I was charged for lowlights, something I never requested. Salon lighting is always different than home lighting, so I thought maybe it wasn't really as dark as it appeared. Nope, it was. I immediately called the salon and spoke with Odilia, explaining that nobody's happy and this isn't going to work. Giving credit where credit is due - she offered to correct it immediately, but my time constraints did not allow for me to return for two weeks. During this time, girlfriends said the colour was beautiful (honestly, it was)...but definitely not "my" colour. While many of you may have had, or continue to have, a positive experience at this salon - I did not.

Stephen is the color KING! I have been seeing Stephen for about 2 years and he makes my hair…read morebeautiful everytime. Thank you Stephen.

I called today asking if there was any availability for a cut and color & they were able to squeeze…read moreme in with such short notice! Stephen and his mom were so kind and made me feel comfortable right away. I don't have before pictures, but I asked Stephen for a color (black) and layers. I was blown away and I'm so happy with my hair! Will definitely be back. Support this business!

Here on a work trip and popped in to see about availability for a same day root touch up. They had…read morea slot and fit me in. Marsha was so so nice! She did the root touch up and added a conditioning mask for my highlights which were looking a little dry. I'm so happy with the results! I lucked into finding her, she's excellent at her craft. The salon is inside the Hyatt hotel, on three second floor. I highly recommend this salon.

I so recommend Revivance Hair Salon, Ms Marsha Majed is an amazing colorist with many years of…read moreexperience and you will enjoy her professionalism and super nice personality!!

I had an appointment at Lindsey Salon on May 13th with Ella for babylights, but she recommended…read moreface-framing highlights instead, which I agreed to. I was in a rush that day, so I only briefly saw the front pieces after a quick blow-dry before leaving. Once I got home and styled my hair, I noticed the highlights were very uneven, with one side noticeably lighter than the other. I reached out to have it corrected, but the available times didn't work with my travel plans. I was later advised to request a refund (paid cash but couldn't go back to pick it up as I was already out of town), the front desk was kind and apologetic about the situation. I am disappointed with the final result, these are not blended the way I wanted. Just experience overall was bad. P.S. I've emailed them and haven't gotten a response back.

Excellent service from the receptionist to the shampoo girl to the hair stylists. Kenny has been my…read morestylist for 2 years and every time he blows me away! Definitely worth it!

Best grey blending that I have ever had . Serena did amazing on the color match !!! Also had a…read moregreat cut and blow out !! Give her a call you will love your hair again !!

I highly recommend booking Jacie for your next appointment! She is a lovely young lady, with…read morekindness and skill that go hand in hand! She'll send you out looking like the best version of yourself!