1. Columbia Allied Services

    0

    Ridgefield, WA

    Columbia Allied Services

    3.0 (2 reviews)
    Closed • 7:00 am - 4:00 pm

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    2 years ago

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    Henco Plumbing Services - Removing an old leaky water heater and installing a new 50 gallon gas water heater.

    Henco Plumbing Services

    (101 reviews)

    I try to never give reviews until at least a year after significant work is done, since so many…read morecontractors make it look good in short-term and you discover all the things wrong with it later. 20 months ago a team of young men from Henco installed a small pump with a complicated pipe path in my basement (old house with dead drain pipes!). It's still working great today. This is the basic 3 star benchmark for any company -- the bare minimum. Henco was unique among my contractor interactions of recent years in that they actually applied some critical thought to the situation! Where others (including other quotes for the same project) insisted that their first knee-jerk (and whaddya know, more expensive) idea was the ONLY way to address a situation, the Henco team listened to our needs, thought through options for redirecting the pump and drain pipes, and ended up doing a reliable and good job on an alternative (and in hindsight, best) approach that no other quoters came up with. Respect and thought shouldn't be extraordinary, but in 10 years of homeownership it is evident that most contractors don't bother with them, while still asking for 5 stars. Those ones don't get 5 stars. Henco does!

    The work, when completed correctly, is good, but their communication sucks…read more We had the opportunity to buy into their annual plan for a fraction of its retail value. It's normally $250 and they gave it to us for our first year for $50. This all started when we needed duct cleaning and contacted them about duct cleaning and as part of a welcome to Henco, we got that maintenance plan at 20% of what the retail value is listed as. Unfortunately, the only thing that has been hitch. Free was the duct cleaning that we had done originally but everything else along the way has been some of the shittiest communication I've ever run into. The second job that we had done is that we had our hot water heater replaced, and here's where the communication stuff started to faulter. The plumber showed up with the wrong hot water heater. They had to go get another hot water heater, and while they got the other hot water heater in a decent timeframe because they found one locally, the idea that they didn't measure for the space before they showed up to the house is absolutely ridiculous. Then we had an HVAC order to where we were getting an air handler completely replaced because when the guys came out and cleaned it, they didn't tell us about a ball bearing in the fan that was going bad and when they completed that cleaning job, the AC failed. This was unfortunately on the hottest weekend of the year so far and so we went an entire weekend without air-conditioning. So when we finally got this scheduled for the air handler to be replaced, it was supposed to replace both the fan and the condenser unit per multiple conversations on site about that. Both are bad. Along the ways of getting this complete was a myriad of poor communication scheduling screw ups and miss quoted product lines which caused our expectations to be reset. At this point with everything included, we spent well over $15,000 with these guys and the communication is absolutely some of the worst communication I've ever experienced with a professional service company.

    Columbia Allied Services - hvac - Updated October 2026

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