I would never use this company unless you like to be scammed. Scott Trantel is a crook and takes advantage of customers in anyway possible. He will charge you for a permit for each unit of $250 but then he does not get the permit. This is free money in his pocket. If a permit is not issued and the work was done causes a fire, you insurance company will look at that to not pay the claim. This could cost you thousands of dollars. Don't take my word for it, call the county to see if he got a permit, chances are, he did not. Don't be scammed by this guy, he is not what you think he is. read more

Communication is great, service is great. Very professional group of service people! Price is competitive as well. They were able to fix what other company could not, with my AC last summer. read more

My ecobee went out and the blower stopped working. Trantel came out the next day and fixed everything good as new. Five star is highly recommended read more

I had a total of three Trantel specialists visit my home to repair a heating issue. They were all extremely knowledgable, friendly, and efficient. They diagnosed the problem immediately, ordered a part, communicated both via email and text, showed up on time, and were extremely pleasant to deal with. Great company with reliable service. read more

My heat pump had failed and I called a couple repair outfits. All we're swamped during the week before Christmas. One call to Trantel and they were out the same afternoon. Diagnosed my pump fan had failed. Told me the needed to order parts and they would be back when received parts. This is over Christmas week. The received the part and showed Monday Jan 4. Fixed in less than a half hour and I was back in business. I had auxiliary heat so know panic. Even so great service and communication! read more

Trantel Heating & Cooling - Our houde - Heating & Air Conditioning/HVAC Near Me - Portland, Oregon

We called Trantel for a gas furnace inspection and maintenance after another contractor expressed concern our furnace was emitting carbon monoxide. The first technician didn't bring a carbon monoxide reader. The second tech said everything was fine. Neither tech provided a report of their inspection. Less than two months later the furnace died due to a cracked heat exchanger. The reading at the exhaust pipe was 1500 ppm. Call someone else for gas furnace maintenance. read more

We have gone one month without AC (including the 100+ degree weekend) because the last company hired by our home warranty was incompetent. The inside of our house has hovered between 85-90 degrees. Three visits and still no working AC with no date in sight. I pushed our home warranty company Thursday night and they transferred the case to Trantel. Scott sent me a text at 9:45 that night and we spoke the next morning. Trantel came out Saturday morning and our AC is now humming along and working great. I am so appreciative of their responsiveness and skill. I will ask for Trantel by name if I need HVAC services again. read more

I hope you don't actually need help, because you will not get it from this company. After patiently waiting the up to 24 hours to schedule an appointment (took about 19 of those 24), I scheduled a FOUR HOUR window, which is poor enough in itself and required an entire day off of work. Of course, they did not show in that window. 30 minutes after the window closed, I called them. The poor phone rep did not know why they had not arrived, and investigated. Then they promised a delay only - they would show up within the next 2 hours. At the end of that EXTRA 2 hours (literally the last 10 min) they phoned to let us know it would actually be rescheduled 7 days later and that we were not a priority. Please do not hire them for anything, the customer service is extremely poor and they care nothing for hot customers with small children. read more

Weve used Trantel twice now. Once for annual maintenance and on ce for diagnostic. Their receptionist was helpful in scheduling and their mobile service teams have been great. They've offered good information on what is going on and offered affordable solutions (including DIY). Shout out to Lexie and Tristan! read more

If you've got heating or AC challenges, call Scott. Need AC installed or serviced, yep - call Scott. Furnace need annual service, they do that. If you're too hot or not warm enough, Trantel Heating and Cooling is who you call. Professional, licensed, bonded, insured. All his professional requirements are met, and that's HUGE. I always check the CCB website and he's got it all buttoned up, like you want from a contractor! read more

I used TRANTEL Heating and Cooling to repair my furnace on one of the coldest days of the year so far. They responded to my call ASAP and fixed the furnace faster than before. The best part about my experience is that I didn't feel like they were trying to up sell me the entire time unlike most companies. In fact they were helpful and gave me tips on ways to fix things on my own. I will be calling them again if I have any other problems hot or cold. read more

I had Scott out to assess the HVAC needs for a run down house were remodeling. It was the first major expense we had in the early stages of the work to be done. We had 2 others bid the job along with Trantel Heating and Air. Scott's bid came in way below his competitors. Because our funds were so tight, we went with Trantel even though the lowest bid is often low for a reason. They did a very clean and efficient job, giving me very high quality equipment, and what I would say was too cheap for the awesome job they did. My hats off to Trantel Heating because the work turned out to be both affordable, and professional. Once our contract was signed, the customer service and communication to complete the job in a timely manner was phenomenal. Thanks Scott for a better job and price then I would have ever expected. A TRUE professional on several levels. Very very highly recommended by me. read more

Trantel Heating & Cooling - York heat pump. High marks and great equipment. - Heating & Air Conditioning/HVAC Near Me - Portland, Oregon

Let's get real. I don't know anything about how our house gets heat. I just push the buttons on a remote and that makes the room hot or cool. Nothing complicated, until it doesn't work. This why I'm really glad that I can call Scott when that happens. Scott is a guy who will definitely give you the straight story when it comes to your AC and Heating issues. He has a ton of experience in the industry and is very responsive for emergency calls...and he can do the difficult jobs as well. He is always very upfront and clear, always giving different scenarios of how much different solutions will cost. In fact, he does a great job of communicating plan, progress, and completion of a job, which can be rare in business. read more

My husband and I bought a home that luckily came with a brand new furnace. Unluckily, the furnace didn't start last week when the temps finally dropped for Fall. We had a Home warranty and Trantel is the shop that took the call. The technician (Kai) that came to our home was extremely friendly and did amazing work. Although he couldn't fix the problem in one day, he made us top priority every morning until he got the part and fixed the furnace. Thank you so much for the wonderful customer service, it's hard to find these days! Now we can enjoy our cozy home without wearing a blanket :) read more

Second time having Trantel do warranty replacement fix on our heating and cooling system. Great, honest run company. They work to give you options for your home. Their technicians are excellent and really know what they are doing. Had different company originally come out (warranty company dispatches) and they passed the buck and said they "couldn't do the work in time." Trantel replaced them on the work order and diagnosed and ordered parts all the same day. Two technicians came out, Stephen and Steve. Both extremely knowledgeable and professional. Treated my property perfect and did great efficient work. Highly recommend this company. Scott and his team are communicative and are willing to explain AC/furnace to the commoner. This is very valued. Will only be using Trantel moving forward, warranty repair or not. Thanks! read more

We had a unit installed last year and was very pleased with it until a weird sound started coming from the unit. Once my husband pressed the tape down they used to seal the unit cracks and openings the sound went away. We called wondering if that was normal so they suggested we have someone come out to check out the unit. After 10 mins of re-taping the spots that lifted we were charged 115. Wow! 115 for 10mins of taping. read more

Our air conditioning has been broken for what seems like a year now. We have had 2 other companies come out to "fix" it and both did really shotty work. Steve with Trantel came out and did a very thorough job. He was friendly, identified the problem areas right away and fixed them in a timely manner. Thanks so much to Trantel and Steve! read more

So far, I'm very impressed! They showed up on time and were very friendly and knowledgeable. The technician needed some assistance and he had 2 managers show up later the same day that were also very professional, friendly and knowledgeable. Looking forward to working with them! read more

We selected Trantel Heating & Cooling to install a new AC unit for us. Steve arrived on time, spent the day doing our install, moved the dryer back in place and left everything cleaner than he found it. At the end of the job he explained what had been done, showing me both the inside & outside unit. Thanks for a job well done Steve. read more

TRANTEL is an honest contractor which is hard to find. Im glad to of met him. He always has a solution. I wish he wasnt so busy though but i can see why. Good job read more

Due to a second floor leak, water had made its way into our furnace. All seemed fine until a few days later when the furnace stopped working on one of the coldest windiest days of the year. Scott came out as soon as he could, diagnosed the problem, drove 20 miles to pick up the part, installed it and all while the snowflakes fell. Scott is very knowledgeable, experienced and friendly. We won't be calling anyone else for our HVAC needs. Thank you, Scott! read more

On the hottest day of the year my heat pump stopped working. Portland was in the middle of a heat wave and I feared that it might be days before it gets fixed. Scott came out the same day of my call, diagnosed the problem, replaced a part and was done in about a half hour. Scott charged me a total of $157 for the service: most of the other HVAC businesses were charging $170-195 for the house call/diagnostic service alone. Scott was prompt, polite, friendly, more than competent, and FAIR. I could not recommend him more highly. read more

Don't waste your time and money with these guys. We had to work with them because the home insurance assigned the company to check out our heaters. Scott showed up once, he got his money. He had a couple things to follow up, which took him over a month to do. We opened another case a month later via the insurance company, he was dispatched to come over, but he never showed up (there was not going to be a payment the second time). He did not return our calls, or responded to our text messages. Bad work ethic all over. Save yourself some frustration, and avoid them. read more

We had a new furnance put in when we purchased the house. We have had nothing but problems with it since. We new the AC was fairly new and that Trantel had replaced it. One of the problems with the new furnance was that the thermostat kept the AC on constantly, We had their techs checking at least % times with no satisfying results. I kept asking them if something coultd be wrong with the wiring which they said no that wasn't the problem. I called Tantrel to see if they could check out their AC and find the reason it ran all the time, When the tech came out, the first thing he did was check the new thermostat and found a bare wire. He seperated all the wires in both the thermostat and furnance, made a few adjustments and now the AC comes on as needed instead of running constantly. Unfortunately, I cannot remember the Tantrel technician's name but he knew more about the thermostat than the people that installed. We will continue to use Tantrel as needed. read more

The timing couldn't have been better for us to get central air, with Portland breaking record heat this week, we're especially grateful! Trantel came through a personal referral but there are lots of good options out there. However his bid was not only the most competitive, it was nice going with a smaller operation and felt more personal meeting the team doing the installation ahead of time versus a salesman. Scott's a straight shooter and was accommodating with all our questions. read more

Scott gave us a quote for several thousands of dollars of boiler work at our church. We accepted the bid and scheduled a start date. When the weather turned hot, he asked to postpone the work since he had so many cooling customers needing his services. We agreed. I have attempted to contact him by phone and email many times now and he just blows me off. I see recent reviews, so he is still alive and in business. He obviously has no intention of honoring our agreement. It seemed like he was an upstanding individual. We obviously are very disappointed. We have gone with another company who values our business. read more

Our home warrenty provider referred us to Trantel who dramatically upsold us on a new heater. When the fan would only run on low we tried contacting them and got no response. When the entire system quit 6 months after being installed we called multiple times and got no responses to our voicemails, and several times the "mailbox was full" and we couldn't even leave a message. A warrentee for work does no good if the compnay won't take care of it's customers after the product is installed! This is consistent with the reports filed against them with the BBB. Wish I had trusted my instincts and gone with someone more reputable. read more