Most unwelcoming store I have been in! Other than the receptionist saying Hello. Other…read moreassociates were doing nothing and would not acknowledge me. From reading the other reviews sounds like things haven't change.

Despite covid and no appointment Sheree let us in to see if they carried lighting suitable for our…read morenew home. Amazing designer lighting choices and great discount prices.

Does really well with customer service and they offer wide selection and quality furniture. Would…read moreabsolutely recommend RC Willey!

They simply are not customer friendly. It is all about them making their money off you and not…read morecaring if your satisfied. The warranty is a joke because they don't actually make appointments. If you need to use your warranty you have to take the entire day off work because they give you a date but not a time when they will be at your home. You get a text the night before giving a 4 hour window but you still have to clear your entire day because you don't know if they'll be there morning or afternoon. I have scheduled 4 times for same issue which means I have had to devote 4 days to RC Willey trying to fix a sofa I bought 3 months ago. Total disrespect of my time and schedule

This review is for Neil in the Doors station at Lowes…read more Neil is an US Navy vet and one of the nicest guys you'll ever meet. He was amazing to chat about doors. Entry and Patio doors. Super knowledgable with no BS. We set up an appointment to talk to Mike and we'll see what Lowe's can do. Neil, I tip my cap to you. Well done sir.

Their automated phone system absolutely won't let you talk to an associate. Dealt with their Robo…read moresystem forever trying to figure out if I could get something cut today since my saw is in the storage unit finally gave up and went to the store only to find out that their saw was down wasted a lot of my time trying to use these automated systems when there's plenty of people who could answer the phone.

The store part sucks but the kids in the install bay really go out of their way to do a great job…read more They assist in picking the correct equipment and take their time with the installs. Prices have certainly been going up but I guess something has to keep the lights on inside the failing store, Nate in the install bay truly does an exceptional job.

Bought a $500 TV. They told me that it would be delivered yesterday between 7am and 7pm. I waited…read moreall day and the delivery never came. Nobody called me to tell me that my appointment had been cancelled. I tried calling at 7:30pm but there were no agents available. Called again this morning and they expect me to wait a week for another delivery appointment. Absolute circus. Do not shop here.

Had to do some appliance shopping recently. After a friend did some recon and I looked at reviews,…read moredecided on Wes's in Boise. I highly recommend. Austin called me promptly when I left a message, was personable and helpful in person. (Been a while since I bought an appliance, so I asked every question twice. He was totally patient. NOTHING WAS TOO MUCH TROUBLE.) Delivery guys came during the window they gave me, messaged me when they were a little ways out, were personable, professional and thoughtful. I bought it Monday and it was delivered today. I washed a load last night. PERFECT! BTW, I just didn't want to ADULT on this one. They made it completely painless and I even got the President's Day Sale price.

We were very happy with Wes's. We arrived at the store, which, to be honest, isn't all that…read moreappealing. But, I'd rather they pass on that savings to their customers anyway. Dave was quite knowledgeable about the washers and dryers we were considering. No mean feat considering that Wes's gets brands from all over. The washers and dryers we looked at were new, maybe dinged, but otherwise quite usable. The store isn't huge, so we had maybe a dozen washers and dryers to look at. Our initial target was lower, but we couldn't pass on the fantastic deal Dave gave us on the Electrolux. We also got a new Samsung dryer--again, at a terrific deal. We chose to have the washer and dryer delivered. We received a call about 15 minutes ahead of time warning us that our delivery was imminent. Zak and Adam, the two delivery guys. took our old washer and dryer (a brief moment of silence please), and zipped in our new washer and dryer. All of it was clean, precise, and controlled. All told, it took maybe 15 minutes for the delivery. This actually wasn't our first purchase from Wes's. About six months ago we purchased an LG refrigerator. It too was professionally delivered and has worked great for us ever since.

Bought a sub zero and a wolf all through email And text…read more Easy to deal with and helpful. Jon was awesome!

Mountainland corporate should be embarressed about the service coming out of this location. I did…read morebusiness with Mountainland in Salt Lake City for a decade before relocating to McCall. There not enough words to explain how many ways Boise screwed up. Dan you need to clean house up here or just close this office. What an embarrassment. I've always preferred you to Ferguson but I'm going to give them my business next time around.

I saw this store advertising on Marketplace with some great deals. I tried to buy a model they were…read moreadvertising but they said I had to come into the store. That seemed to defeat the purpose of selling online, but okay. When I went in the store it was a little crowded and chaotic. They didn't have any similar models to what was online. I was looking for a refrigerator, and most their models were over $1300, which is a lot. I just wanted an inexpensive, basic model, and they had nothing. While I was there the clerk was chatting with someone and the conversation extended to the point I couldn't get help, since I didn't want to be rude, but there was only one clerk so it would have been nice if he had just asked me briefly if I had any questions. So--nonexistent service, limited inventory, the models they did have looked very beat up--just not a great place, to me.

The more I think about this .. The madder I'm getting. I did nit want to have to wait for my…read moreapiance order to get here. So I used these guys.. Nice store by the mall in Boise by Cabela's. Appliances for Less".. It does not bother me if there's a scratch on the side. As long as I can't see it. Cant find one without a scratch anymore. But to tell me they always try appliances out before deliveries. And so they ran their labs bedding through my new washer. Are they crazy out of their heads! And bring it to me like this. Scratches everywhere on tge front door.. and the electrical cut. I am furious. These are both GE profile steam appliances. At $1599. Each. I'm livid!

Literally destroyed my $50k hardwood floors. And my drywall. And my fridge. And my stained glass…read morefront window. Asked "what's a runner rug"? Took my front door off the hinges, dropped it on themselves and knocked out the delivery guy. His head went thru my drywall. Then they tried to force my 100lb wife to sign a release of liability before running out the door. Fridge and house are destroyed. Fridge compressor bearing is making loud noise. No water. Dented misaligned doors. Told to email VIDEO (yes all on CCTV w audio) to Tyler. He just won't respond. I assume they're waiting for lawsuit service, and they're smart cause that's what I'm filling this week. In hindsight manager was trying to warn me not to use their delivery drivers. RUN from these jokers.

We bought an amazing refrigerator for have the price and Treg Deblieck was helping us so much to…read morefind the perfect one. Great store, great service, great price!

Recently, we purchased a dining set and bedroom set. First of all, we chose the Maven furniture…read moreline. Maven is well worth the price. It is absolutely beautiful - truly an investment that will bring pleasure throughout the years. It is of the highest quality - materials and workmanship. Nothing compares to it! The mattress we chose, the Lux Breeze Medium Hybrid by Posturepedic, is amazing. My husband and I are very particular about our mattress. We like firm, but comfortable. This mattress is both. We loved it from our first night. How were we so lucky to choose the right products for us?? The Service and expertise of Kisa Mawae! She is so good at her job. She was very knowledgeable and knew the products. She gave us all the facts and information necessary to find what we were looking for. We asked questions and got the answers. She was very professional, kind, listened, helpful, respectful, open to our ideas and needs - and not pushy. In other words, she respected our tastes and opinion. I so appreciated her advice and information. Also, she made the ordering process quick and easy, checking our needs and understanding along the way. Last, delivery and set-up. The two men who delivered our furniture were respectful, knowledgeable, efficient and accommodating. (Even when I asked several times to move it just an inch) In other words, CHF gets an A+ in all areas! Not surprising that we continue to go back to them for our furniture needs. Not our first time, by the way. Thanks, again, Kisa and CHF.

Just received the rest of our living room furniture, two beautiful upholstered chairs. They are…read moregorgeous! so happy! the young men who delivered them, Edgar and Azviel, were so professional and accommodating. They are a great reflection of your company! So happy we chose our furniture from Chf !

If you want a constant staff turnover churn of teenagers who have never changed a lightbulb trying…read moreto find basic items throughout the store, then by all means, spend 30 minutes following them back and forth when you could realize that you can literally look it up from your phone yourself. Don't worry about yelling or being rude to them, You'll literally never see the same employee again! The selection is typical of any big box store, except when there's a pandemic or when there's a cargo ship broken down and jammed into a straight half a world away. The prices are creeping ever upwards, so don't come crying here when they shrug and say "inflation" This location has an especially surly mix of hungover contractors trying to cut in line, so be prepared to toss your elbows out like you're guarding the paint in a street basketball game.

Tommy Cory and Rick are three gentlemen that work here in the store and they did an amazing job. I…read morewill continue to come back to this store because of Service like that that I received from these three guys.