If you want a constant staff turnover churn of teenagers who have never changed a lightbulb trying to find basic items throughout the store, then by all means, spend 30 minutes following them back and forth when you could realize that you can literally look it up from your phone yourself. Don't worry about yelling or being rude to them, You'll literally never see the same employee again! The selection is typical of any big box store, except when there's a pandemic or when there's a cargo ship broken down and jammed into a straight half a world away. The prices are creeping ever upwards, so don't come crying here when they shrug and say "inflation" This location has an especially surly mix of hungover contractors trying to cut in line, so be prepared to toss your elbows out like you're guarding the paint in a street basketball game. read more

Tommy Cory and Rick are three gentlemen that work here in the store and they did an amazing job. I will continue to come back to this store because of Service like that that I received from these three guys. read more

I want to give a shout out to Dave Teggins in flooring. He helped me with my blinds when I needed extra help because of an auto accident I was in. He was so kind. Prompt professional, polite, courteous with a very caring attitude. Thank you Dave for doing an outstanding job. I wish I could give you 10 stars. read more

They typically have what you're looking for at a decent price. The checkout process can be a bit of a hassle, but not terrible.

Note: HD said all this happened because we bought it online. So just find what you want online and then go to your appliance store and have them ring it up. You will be slightly more protected. Well... unless you buy at RV Willey. That's a whole other nightmare / going on our 3rd replacement for shoddy living room furniture that keeps breaking down after 2 months. read more

Home Depot is knowingly selling a problematic vissani 11 cubic ft upright freezer/refrigerator. 9 months into a brand new freezer the fan went out and we lost a lot of meat. It was a hassle to get a claim started through vissani, and when somebody came out to fix it, I was told it is going to happen again, and it is a known problem with these freezers. Homedepot will not take a return, vissani will not cover the next failed fan after a year, and I'm stuck with a brand new freezer that will constantly be needing a replaced fan. I would avoid buying appliances from Home Depot or the vissani brand in general. read more

Do not ever shop at this store go to DMV you can't even return something in this place for a store credit without getting bullshit from them

I couldn't be more pleased with the customer service I received from Renée at the Eagle, ID Home Depot. My wife and I had purchased a package deal that, if you purchased a skill saw and power drill, then you would receive a free fan. We made the purchase, and it wasn't until we got home that we realized we had been charged for the fan. We went back to Home Depot and were fortunate to be assisted by Home Depot employee Renée in customer service. Renée was so helpful and friendly. She found the problem, which was a computer issue, and was able to refund us the money we were charged for the fan. We then purchased some Christmas lights and the next day returned some of the lights that weren't the right color for what we wanted to use them for. Again we were fortunate to be assisted by Renée at the Eagle Home Depot. And again, Renée had such a positive attitude and made the transaction so easy. Thank you Renée for your positive, friendly and professional attitude. It is obvious Renée truly cares about her customers and she is an excellent representative of the Eagle, ID Home Depot. read more

Ordered items online with a gift card. I get a call hours later saying they are not instock and I have to come to the store to receive a refund.... The customer service person named Kurtis was completely rude. I asked for a manger as he was unable to answer my question and was becoming increasingly belligerent on the phone. Kurtis decided to lie and start giving me more attitude when asking again to speak to a manager. Kurtis then proceeds to make inappropriate and rude comments proceeding to hang up on me. Now I have to drive over 40 minutes round trip due to Home Depot error to receive my money that they willing took. I will officially no longer be a Home Depot customer. This was a horrendous experiance. When I made it to the store a lady processed my refund. When I explained to her my experience and showed her the incomplete undetailed voicemail she then informed me of the name of the employee, Kurtis. I explained to her how rude he was and she rolled her eyes as if she already knew Kurtis is a huge problem at this location. read more

I wanted to leave a good review because I got a porch swing from marketplace that had been purchased on Amazon and never opened (brand new) I went to put it together and an entire bag of parts were missing. I took the manual to Home Depot this morning and they didn't have the specs of the parts that I needed from the manual, but the gentleman who helped me took the manual and picked out parts that he thought would work the best for what I needed. I'm now putting the swing together and the parts he picked out literally work better than the ones that did come with the swing. I'm both impressed and thankful. I didn't get his name, but I wanted to leave a review and say thank you!! If you see this and you helped a female pick out missing screws/ bolts and ratchet for a porch swing this morning, thank you! read more

Worst customer service! Never can get any help. The workers on the floor are rude or not to be found!

Avoid sales pitch Mitch in the cabinet center. Might avoid Home Depot all together when it comes to cabinets. You get a better, more honest service with a cabinet specialist. We dropped sales pitch Mitch and moved to Huntwood where we found a honest professional that shot straight, listened and made the process fun again. read more

Knowledgeable staff. Patient, friendly customer service. Price true to advertised. Vet benefit given. Found everything I was looking for, able to shop and stock up on the necessities. read more

Well well well. I get it. This is an essential business. Good for them. Business is boomin!! Good for them. And I understand, not as much of the COVID 19 in Idaho. Anymore. I also get it that the folks running this store do not understand science. I only saw a few employees protecting me by using a mask. As someone who sends his wife off to work at the hospital 5 days a week and understands science, I would appreciate if the management of this business took the health and safety of its customers (and team members) more seriously. As a matter of fact one of those mask-less employees gave me a dirty look as he realized my long pause about 6 feet away from him was because he was in the way. "You waitin Fer me?!' he asked, as I nodded to indicate yes and pointed behind him, the dirty look and he walked away. While it is important to have a well stocked hardware store nearby I will definitely think twice before I follow the yellow rope that funnels every customer (including the large percentage without a face covering) through the same door as you neglect any further guidance to your customers on what social distancing means and why it is important to use a mask.. I had to just shake my head last night as I listened to our governor explain that one of the things WE need to do in order to get to phase two of this reopening is "continue" to wear a facemask when in public. read more

I want to talk to someone about your manager Jeff at the Home Depot in Eagle for being so rude over the phone to me about a donation conversation I had just now. When on Sunday, their employees at check out said they would cover the materials needed to build some baseball benches at our baseball fields by the Expo IDAHO in Boise. They are run down and when I went to buy materials at check out they said they would not only give me a discount but the manager would cover the entire purchase on Monday and refund my card. When I called to follow up just now he was very rude and said the store never would do that. I spend thousand of dollars with that store ever year for my business and you guys can't pay for a community project that your employees said you would cover and do stuff like that all the time. Then, I posted this big Thank You Home Depot for stepping up to the plate and helping out your communities baseball fields. Unreal the change and tone of your manger Jeff at the Eagle Home Depot. I don't care about the money. I myself have donated my time and $1,000 to help restore the fields so far. It's the point of telling me one thing and the manger saying the most he's ever done and it's rare is $200 to a project. Seriously! That's nothing at that store. I buy $500 plus every time I shop there for my Business. Shame on you Jeff at Eagle Home Depot! I will be telling all these people about this situation now. Unreal how you acted over the phone! I will be waiting for you with a blue igloo cooler and take you to the train station big guy! See you when you get off Jeff! See how you act in person. read more

The Home Depot - Store - Hardware Stores Near Me - Eagle, Idaho

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I go here and order online weekly. The staff is friendly which is always good. The bummer is that more often than not when I get a delivery the items are broken!!!! This happened three times in a row and I had to drive there and return them. A couple times my returns were a big mess because they screwed up the order or didn't clear it in the system or something. They really need to fix their quality control and employee training because I've been ordering more from Amazon and even Lowe's now. And it's not just this eagle store. It's happening in multiple stores and in other states. We have a project in California and the store broke all of the tile we ordered, which took three weeks to get, setting us way back. What a pain. Fix your shi* Home Depot! read more

They have a fine store here. Excellent service with Xmas Trees. Great store all around. I feel lucky to have this as my "close by" store.

If you want to be in and out, order online and select curbside. The employees even loaded it in my car, which was nice because it was 30 bags of mulch LOL Thank you 4 a quick, speedy visit! read more

Home Depot has really gone downhill. It's very rare to find what I'm shopping for. The employees are of no help. Most supplies I'm shopping for have to be ordered. read more

I went to Home Depot on 4th of July to return a water trough and garden hose my wife had bought a few weeks prior for the new house we just bought as we just moved to Eagle Idaho from a different state. My wife lost the receipt as we are unpacking and have stuff everywhere from our recent move/ purchase and we prefer to pay cash for our items under the Dave Ramsey model. My wife decided against the trough and to build a planter instead and the garden hose kept kinking so we decided we wanted a kink free hose. I went to Home Depot to exchange our stuff as the return policy on the Home Depot website states, "Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price." I accidentally forgot my Drivers License (DL) and the store employee told me I needed a DL to return the items for store credit, so I drove home to retrieve my DL within the hour as requested. When I arrived back at Home Depot, a new employee told me I couldn't return the items without a receipt despite the Home Depot website stating, "Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price. " I immediately asked for a store manager to discuss the policy which happened to be Skie that day per the employee. I was informed Skie was busy and was refusing to meet with me even if I waited. I told the employee I would be willing to meet with any management or wait, to which the employee stated the Manager (Skie) was refusing to meet with me to discuss the policy and that there is nothing Skie could do for me as this was a corporate decision despite the statement I quoted from the Home Depot website. Home Depot in Eagle obviously hires managers like Skie who don't actually want to talk to their customers or lack the respect/ experience to meet with customers when requested. To be fair, In my old state, I shopped at Lowe's and not at Home Depot so I wasn't aware of the lack of respect Managers have for their customers as I've always been treated fairly by Lowe's. Considering I have recently bought a home in Eagle and plan on making upgrades, Skie and his team at Home Depot have shown me they don't care about my business nor have any desire to earn my business with actual quality customer service. Do yourself a favor and try a different department store such as Lowe's or even a locally owned business who value customers. Beware of Skie and his team at Home Depot Eagle. read more

10/26/21... When I visited Home Depot last spring, mainly I wanted a new jetted bathtub. As long as I was getting that I decided I'd get new flooring for my bathroom and laundry room and new wall surround for the tub. The in-store Home Depot remodel folks were knowledgeable, respectful and helpful. Really, they were great! In May, 2021, a Re-bath (an affiliate of Home Depot) salesman came to my home. I had been sick for quite a while so I ordered through him and I didn't do any research - my mistake. I put $4500 down and waited for Re-Bath to get back to me with an installation date. Finally that date arrived on Thursday and Friday, October 14th and 15th. The installers, Curtis and Austin, were exemplary in their businesslike approach, their hard work, and their craftsmanship. They were nice guys in every sense of the word. The dry-waller was marvelous in his attitude and ability. I didn't receive what I ordered from the Re-bath salesman. The bathtub was white rather than biscuit (so I canceled the matching biscuit colored toilet). The surround around the bathtub ran from tub to ceiling rather than 3/4 up as I had ordered. I did not receive the towel racks that I ordered. I did accept what came because it had taken so long from the time I ordered to the time the installers arrived. This was due, I suppose, to the current supply side shortages. I do like the finished product. My distress with this project is primarily due to the treatment I received from Re-bath after I had paid in full for the project. On Monday, October, 18th, I called Re-bath to ask for an itemized report on the $17,387 I had paid. That is a lot of money for me and I was really curious how it was spent. I requested a breakdown on the price of the fixtures, materials, and labor. The man I spoke with was not from the local Meridian office but said he would have them call me the next day. I waited but they never returned my call. On Wednesday the 20th I called the Re-bath office in Meridian and was told that they do not itemize expenses but she would email me what information they had. That lady told me that I needed to speak to someone named either Damon or David - that he was in charge of my remodel. I heard his name briefly and can't be sure of the pronunciation. She told me he was leaving on vacation the next day but she would text him to have him call me that evening. I did not receive a call or an email. Because I was disappointed and frustrated, my original plan was to drive to their office for a face-to-face, but, that's a long drive and I decided to see if I could resolve the issue by phone. On Thursday the 21st I called the Re-bath Meridian office again and this time spoke to Damon/David. Never in my long life have I been treated so badly by a company representative. This man behaved like an insolent teenager bullying an old lady, subjecting me to ridicule and mockery. All I wanted was an itemized copy of expenses: labor, and materials - so I would know cost of things like the flooring and the bathtub. Damon/David asked me; what did I want to know, everyone's salary? Did I want to know the secretary's salary at the factory where the tub was made? I made it clear that, no, I didn't want to know everyone's hourly wage. I wanted only one figure - the price for labor. Damon/David demonstrated that he didn't want to have a conversation. Perhaps he wanted to put me in my place. Once, when I was talking, he began talking over me and continued until I gave up. He made a joke at my expense and then said, "Come on. You gotta admit. That was funny." He wore me down and finally said that somebody named Bill would call me the next day. I never heard from them again. What I expected when I called Re-bath was to speak with a professional who would treat my request with respect and do what they could to address my concerns. What I got was a bad night's sleep. read more

The Home Depot - Bathroom remodel: $17,387 did not include the toilet, sink or counter. - Hardware Stores Near Me - Eagle, Idaho

Great Home Depot. It's so much cleaner than all the others. Very helpful staff and a better layout it seems than most of their stores. read more

The Home Depot - Hardware Stores Near Me - Eagle, Idaho

Placed a curbside pickup order and nobody would answer the phone. It rang nonstop for 6 minutes. So I woke my sleeping toddler to go into the store - which suuuuuuucks. My sleeping 2-year-old had to be woken! Ugh. I had placed an order for several bottles of bug spray. A very simple order. But I didn't wanna go inside because of the sleeping baby. When I got inside, I went to the Order Pickup Counter. The lady working the counter was helping a customer locate an item within the store? She wasn't helping her with a pickup order. So I waited. And waited. Then waited some more. Meanwhile, the phone was ringing nonstop and nobody was answering it. When she finished, she walked away and went to the Returns counter and started helping people with returns. Never acknowledged me. After 15 minutes, I left. No bug spray, just a crying baby. I considered just buying the spray in the store and letting them refund my pickup order. But I was so upset I ended up just leaving ... Disappointing experience. read more

I had a great experience at Eagle Home Depot yesterday Saturday March 20th. I was in the market for a lawnmower and other lawn tools. Dan was very helpful and knowledgeable. Since I was looking for lightweight electric equipment and had no experience with battery changed products I really appreciate his help. Thank you! Celeste read more

They usually always have what I'm looking for, although it seems more often than not you can't find a staff member to help out when you need one. Still one of my Favorite stores around town. The typical 10 minute stop always turns into an hour + minimum read more

Well, it's a.....Home Depot. Everyone goes here. They almost always have what you need, or some version of it that will suffice. And they're almost never out of stock of anything. Even though this is almost always the case, I'll try and give my business to the local Ace Hardware/Evans Lumber here in Eagle first. I hate to see how the big box stores are snuffing out the local mom and pop joints who know what customer service is. Hard to get that at Home Depot. I will say of all the Home Depots I've been in, this one in Eagle seems to be one of the cleaner, albeit smaller, stores. One trick I've found when you're trying to find something in the store is to find it on their website first. As long as you select the store you're in, it will tell you which aisle and bay your part is in. This works 99.9% of the time. The only exception I've found are seasonal items when they've been put away (like space heaters). After you're done shopping for your garden plants and potting soil in the summer, treat yourself to a custard at Freddy's Steakburger next door. You'll thank me later. read more

An older gentleman by the name of TIM was very sweet and helpful. He helped me locate what I needed. Also helped me load 25 bags of sand onto the pallet, and helped me with loading it all into the truck. Thank you my friend! High Five! read more

Everytime I come here for my landscaping and garden needs, they are so incredibly kind and helpful! They always have what I need in stock and always go above and beyond to help me and make sure all my needs are met. I always look foward to going to this Home Depot! read more

This location has gone down the drain. I have more negative interactions than positive ones with associates and cashiers. I spend thousands there every month and have my business pro account with them. Today was the final straw... I will be switching to a different competitor for my business and personal needs. read more

Home Depot did replace the carpet under the warranty, the communication was a very long and painful process, I was often left in the dark, and not followed up with. I really liked the supervisor of the company they use I believe his name was Jim. The second group of installers did a much better job. read more

The Home Depot - Hardware Stores Near Me - Eagle, Idaho

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Purchased carpet recently from Home Depot. Carpet is great, installation is great. So what's the problem? Measurement. Terrible. They ordered so much extra carpet it is ridiculous. The large pieces (2) that I kept are over 20% of the total carpet. I estimate the installers took another 5-7%. Considerable amount $'s and carpet wasted. Installers were surprised I wanted the leftover carpet. You can draw your own conclusion from that. Customer service was terrible. Homedepot would not even return my calls. Then,in person visit and the manager was busy and would call me. Never happened..... I have had a number of other "annoyances" with them in the past. This was the last straw. I'm done with them. Lowe's is a bit extra drive but that's ok with me. If you are considering carpeting from HD, my recommendation is to pay for an additional measurement from a 3rd party. Don't trust Home Depot or their installers to have your best interest in mind. James G read more

I called the gardening department to see if they had bird netting. I was told "yes, we have two sizes", when I ask for a price the gal's comment was "you can look online". I can also shop at a different store. If you don't want to deal with the public, don't accept a customer service position. read more

After several months of back and forth with Ryobi trying to get a mower repaired through the only service center they approved (Rexburg) then being told one of the parts to repair the unit was no longer in production; Ryobi replaced my mower with a sub par, nothing comparable like my original mower without a consult; it just showed up to my home. When I tried to contact what they call a customer service line to discuss, there was never anyone to get ahold of except via chat and that was a failure. I went to my local Home Depot where I purchased my original mower and a very nice salesman Joel, came to my rescue! After several hours deliberating; comparing mowers in stock and speaking with his Manager Eric to approve the store to accept this unacceptable replacement and allow me to choose a Ryobi mower that was more of an exact match to my old unit, I was able to finally have a mower to take home that not only worked but I was satisfied with and actually it cost less than the unit they sent me! If it wasn't for Joel going above and beyond to help me, I feel like I would still be going back and forth with Ryobi! He truly was my "White Knight"! read more

The customer service is atrocious. I called and was transferred six times and nobody could answer a simple question about if they had a product or not. I was on hold forever, some employees gave me attitude and Proceeded to transfer me. Not just this but I've come here in the past and people have talked down to me and assumed I didn't know about a project I was doing. I will avoid this location and I suggest if you're not doing a run in and out you should too. Update: they gave us a free Christmas tree for our troubles. Thanks! read more

The store has a GREAT selection of items for every home and business project you could ever imagine. The staff was 100% all masked up and hand sanitizer was available. However we asked for a help locating an item to complete our task at home. The employee pretty much told us that they did not carry anything that would fit the bill and then walked away. We continued to wander the store and eventually ran across exactly what we were looking for. However the next hurdle was we needed this same "employee" and I use the word very loosely here to cut a piece of wood. I swear he figured a way to make time move backward. So instead of waiting for "flash" to figure out how to get the table saw working correctly we decided to complete the job at home using our own tools. You have a great store, location, next ask is to vet your employees a little better. Stay well! read more

Customer service has declined over the last several years to a point were it is horrible to deal with and deliveries are constantly changed like you have nothing better to do then wait around and since they dont show they just reschedule u another couple weeks out and never give a flying f*** about how you feel. read more

Has what we need most of the time. Service is knowledgeable. Prices somewhat comparable.

I can usually find a sales person to help but I sometimes use the HD app to locate a product. I want to give a special shoutout to Sandy who helped me & my wife with a large 8 x 11 area rug. There were 2 similar rugs in a large stack & my wife wanted the one that had no pre-wrapped version in stock. Although the bar codes were the same, their seemed to be a difference in tones. Sandy very politely said that we should have the one we felt good about & proceeded to roll the rug up & place it in a machine that turns the rug while she spun plastic sheeting around it. She went the 'extra yard' and I'm one who believes in 'credit where credit is due'. Thanks again Sandy. read more

I can no longer navigate the store as so much product is now on every isle. If you have a cart you are relegated to leave it at the ends of the isle and further block passage around the perimeter. I am beyond frustrated with the amount of stuff that prohibits movement throughout the store. read more

I don't know why there are so many negative reviews about Home Depot but I've been a customer for years and this location is no different from any other with above average customer service and friendly staff. read more