If you're a tool person, then this is a playground of tools for you. I experienced a recent theft…read moreof all my power tools, and Idaho Tool was great in offering me pricing for insurance reasons. I ended up buying everything from them simply due to the service and fair pricing they offered. The inventory is huge, and I'm guessing they have almost anything you'd ever want or need.

I brought in my Ryobi Electric Mower which has been a steaming pile of shxx since its purchase from…read moreHome Depot. Two years in, the mower would shut off-no rhyme or reason. Home Depot was useless but a customer who overheard me made some suggestions: 1) Don't buy anything from Ryobi again. 2) Take the mower to Idaho Tool &Equiptment. So, I took the mower in and was told they aren't a certified Ryobi Dealer, but they do work on the brand. The nice gentleman said they've gone through a lot of Ryobi servicing for the same issue that I had. "4-6" weeks is what he said to fix it. It took 2.5 weeks!!! The service dept left me a message that I could pick it up. NO CHARGE!!!!! It seems the warranty from the manufacturer was still valid. I had no clue. They could have charged me hundreds and I would have paid it. The people who work here are friendly, knowledgeable and HONEST!!!! They have me for life! I'll probably pay a little more for hardware, tools etc, but people who own small family businesses should be supported, ESPECIALLY when their customers are local and sick of supporting mammoth-sized monopolies who couldn't give a rats ass about customer service or satisfaction!!! Kudos to the owner of Idaho Tool & Equipment. The below rating is 10 STARS-NOT 5, but Yelp limits the amount of satisfaction one can express.

Wow. This place is absolutely amazing. I've been coming here for the last 6 years. It's a family…read moreran business which I absolutely love & respect. They go above & beyond. Above & beyond. I can go into details & details about everything that makes them wonderful. But I'll give you the cliff notes about what makes Jim's Appliances such a wonderful place to go to. *The customer service is second to none. They make you feel at home, like family from the moment you walk in. Each person that works there has their own personality & style that goes perfectly with the store. They care, about their customers and their work. That sets them apart. *Their knowledge of their products. When you come in to ask questions, what would be best for your budget, your home, the layout.. their knowledge & options are infinite. They've all been working there long enough to know what does & doesn't work. Bottom line, they won't lead you down a path that is feasible or isn't to your liking. *Prices are extremely competitive. At the end of the day they want what's best for you. If you have a budget, they follow that budget & make sure you're getting the best for your money.

Gary the sales rep was awesome. The Deliverey Manager Chad is just plain unprofessional! Could not…read moreget a call back to confirm deliverey time from him. The gal that answered th phone at Jims looked for a schedule but said there wasn't one. I had a 10 minute heads up from deliverey crew. Started to remove my apliances and the crew was in a hectic hurry when they arrived. The crew foreman moved the old refrigerator out by himself so he got a running start to clear the threshold and proceded to smash the threshold of our brand new Renewal By Anderson custom front door with the dolly. No apology, just confusion when I asked him why his partner didn't help. Deer in the Headlights! Contacted Chad again about the damage and finally after numerous calls (he refuses to call back) his first response was "First I heard about it". Had to call him back numerous times again to check status. Again, no apology. Submitted a repair quote from Renewal via email and heard nothing. Days went by so I called Manager Stewart and explained our issue. No apology again and got the "It's the insurance companies problem". Our quote is only good for two weeks, they don't care! If you want cash and carry maybe they would bo worth it but don't expect help on ANY level from Jim's if you have any issue!!!! Don't beleive the "We are a family store BS! Only one star because you can't go negative 5.

Nick Ragsdale and his team are outstanding. I do not have much expereince with yard sprinkler…read moresystems and had a zone lose pressure. Nick was willing to spend time with me walking through the problem, identifiying possible problems, how to determine the actual cause while explaining how each of the part I needed worked. The outcome...I had my sprinkler zone back up and running the next day.

EXTREMELY helpful and knowledgeable! Appreciate all the time they spent to make our system work…read morecorrectly and up to code.

This shop has been closed for years... I had some tool repair done there, and they did OK. My…read moreimpression was that the retail end, tool sales, couldn't price tools to compete with the big box stores and on-line too sellers.

This place is a Milwaukee Tool authorized repair service center. I took my 10 month old drill in to…read morehave them fix it. They told me it would take 5 days. Three weeks later, they finally have it "ready" for me. The fixed it half assed. Left two screws out of the drill and in the case. I put them back in myself. Drill had multiple problems, they fixed one, and didn't test it for more apparently. I left with it, thinking it was fixed. Two days later, I took it back again, they said it would be another week, so at their suggesttion, I took the drill with me and was told I would be called when the part arrived. Three weeks goes by, and I called them to see if the part had arrived. The guy, Larry, tells me that for some reason, Milwaukee "didn't get the order". So then he says he re-ordered it. An hour later he calls me back. He says the part is unavailable and he can't fix my drill. That's when I let let Larry know how I felt about his business. So, after being dicked around by these guys for almost a month and a half, I send the drill to Milwaukee in Anaheim. They have it back to me in less than two weeks, working perfectly, and they paid the shipping both ways. SCREW KC SUPPLY!!! They're rude, incompetent, lying a-holes. I would never spend one penny in there, ever.

Fantastic experience! Was looking for tractors and researching some common name brands. My good…read morefriend turned me onto J & J machinery in Notus. My experience with tractors is a push mower, so this was a big step up for me and I was nervous in making this big of a purchase. On my 1st visit I met the owner's son who came out of the shop and showed me a few tractors. After that I had time to research the TYM brand and found so many great reviews online. Still wanted to speak with Scott (owner) though. Set up a meeting with Scott to stop back out there and brought my buddy who had recommended J & J. Scott was incredible! He really knows his product and is absolutely committed to his business and his customers. We sat down and talked and he listened to what I was trying to accomplish. He then gave me a breakdown of what would work best for me and my goals. He also gave me a complete tour of his business. I was really impressed with his shop. If something happens to my tractor I need the confidence it will be taken care of in a timely manner. I was sold. Scott and his son personally delivered my tractor and then Scott spent the next two hours showing me how to operate my new tractor. I have been impressed with my tractor, love my purchase (just purchased another attachment), and would highly recommend Scott and J & J to anyone. Support a local family owned business...and pay J & J a visit.

I took my unique Japanese Shibaura Stiger 26hp 4x4 to them after calling a few other shops who were…read moreafraid to work on it. Everything on the tractor is in Japanese. Not a single word of English anywhere! J&J was the only place that even knew what it was and had worked on them before. They were in constant contact while working on my tractor. They would advise me what they found and we would figure out the best course of action for maintenance or repairs. When I picked it up, the mechanic came out and walked me through everything personally. He even took a Sharpie and marked each lever & switch so I knew what they all did. I cannot say enough good things about these people. They asked me if I made my living from the tractor and said they would make it a priority if I did. They are Veteran friendly and have a cool shop dog!

Overall a 10/10 experience. It was a super easy & seamless process all thanks to John!!read more

Just an update here of the installed product. Again, super happy with this piece of stone.read more

June 3 2021 it started out to be a good experience with Spencer on the phone. Then the first…read moreperson that worked with us at the front desk Was very nice. When we asked to speak with Spencer he was not there so another man from the back room came out. He was very rude and told us to get our stuff online and save them the trouble. They had the item we wanted in stock. So they apparently don't want to do sales out of the building in Boise. We have never dealt with anyone in customer service like that before. Worst experience in our 60 plus years. Think twice before you spend your hard earned money in that place.

This is a really nice business. They are super friendly and professional. I actually use to work…read morehere and they've treated me with respect during my employment. The people here made my job better. Its a great family owned business. They make custom chains, tow hooks, and much more. Anything with wires, they will always take care of you. I visited these guys recently and it was great to see them in still in business till this day. Great job guys keep up the great work!

We've been here 4 times in the last month purchasing trees for our yard. Each time Russ has helped…read moreus find the perfect tree. Russ is a wealth of knowledge and on top of that is very kind. I'll never go to another nursery thanks to the customer service we received from Russ.

Absolutely the best for irrigation needs and repairs. We had Rance come out and revamp our…read moreridiculously screwed up irrigation system. He had it straightened out within a couple of hours that we thought would take days. So friendly and professional. We highly recommend him. Thank you Rance.