I was on the verge of never returning as a customer after being made to feel like they just couldn't be bothered with my business. I went as far as asking ICBC if I could actually choose to change autobody shops for the repair but was told usually once the claim is submitted it's usually set. So I was determined to just grin and bear it and just get through the repair as unscathed as I could and hope for the best but thinking that if, heaven forbid, I should need that kind of service again, that I would take my business elsewhere. But the new manager took the time to ask and on a whim I told him I was feeling and the experience only went better from there. They turned it right around and made me feel like they did in fact value my business and then went on to surpass the bar I had hoped to expect at the beginning of all of it. After a week my car came out looking great and I was wowed by the awesome detailing job they did on the interior as well. I drove away much happier than when I came in and I really appreciated how far they went to make things right! Thank you. read more

I smashed my passenger mirror and was advised by mechanic to go to Colorworks to have it repaired. I made an appointment with them and was told they would get the new mirror, have it painted and then call me for the installation. I was given a quote for this repair. Within the week, I received their call, went to the shop and they repaired it. They even cleaned my car inside and out. The quote was spot on, no extra charges were added to my invoice. This company's service was great. All the employees were friendly and respectful. I enjoyed my short wait in the office. The replacement mirror looks exactly like the other one. I am in my 70's and believe that I have had the best luck dealing with this company! They are honest, caring and respectful. AND true to their word. I highly recommend them to any one looking for care care. Dawn read more

I had a hit and run accident at the beginning of December. My insurance company recommended Colorworks and I am happy that I went there. At the front desk the lady was very helpful and made the whole process very easy for me. My bumper was repaired before Christmas. Pat came in half an hour early when I dropped of my car to accommodate me and got a nice new VW Jetta as loner. They dealt with my insurance company and ICBC and took care of all the paper work. I just had to go there two days later to pick up my car and it was as good as new. Thanks again for the amazing service and I definitely will come back if my car need bodywork. read more

Tom's Custom Autobody did a wonderful job on my Jag. It had some damage on the front left bumper where someone had apparently backed in. It was missing the hood ornament that someone had stolen. Also had a few minor scrapes on the right side. They fixed it all and it looks like new. They even fixed my windshield wiper fluid squirter. On top of this they cleaned, washed, and waxed my car. They provided exceptional service, very courteous and professional. I highly recommend this place. Thank you Stacey and your team! Keep up the good work! read more

Tom's did a real quality job of repairing the front end of my car. I was hit by a semi-truck and had serious damage to the front and side panels with side mirror ripped off. After getting my car back, I had a really close look and you can't even tell it was ever damaged - the paint matches perfectly and all traces of the accident are gone! Even though it was a big job, we had our car back within a couple of days - the loaner car was good too. All round solid experience. Staff were very helpful and knowledgeable. read more

I recently had a car repair done by Tom's on Tupper Ave in Coquitlam. Unfortunately this is my 2nd repair due to vehicle accidents that were not my responsibility. Both times I received fantastic service. The staff is very courteous, friendly, efficient and knowledgeable. The repairs were done in a timely manor and I was given a courtesy car. When they were finished my car looked wonderful. Everyone at Tom's goes the extra mile. I would not hesitate choosing Tom's in Coquitlam in the future. Thanks again. read more

I brought my car in last Tuesday. I only saw a dent in my bumper and some scratches. After a thorough examination, it turned out that my headlight had sustained some damage and there were other issues that required having the bumper replaced. I picked up my vehicle a week later and was extremely pleased with the workmanship. I have always brought my vehicles to Tom's and will continue to in the future. I appreciate their thoroughness, honesty, professionalism and fine quality of work. L. Jang read more

Back to Tom's in less than a year. First, it was the front bumper. This time, it was the rear bumper. Once again, excellent service and repair work all around from start to finish. Estimate was done promptly and efficiently. Brought my car in within a week. Courtesy car was clean and ready to go. Repairs were completed by the following day. I was very pleased after inspecting the rear bumper and drove home with a smile on my face! Thank you very much, Tom's staff!! read more

I have been here once before they did great work on my car with repairing and repainting. Some one did a little hit and run on my car that was parked and pushed my grill in. I came for an estimate and the gentleman was so nice and honest. He pushed my grill out and snapped it back into place and he did it for free. Great customer service and great work they do there! Just wanted to leave a nice review because I really appreciated the kindness & honesty! read more

I was a bit frazzled after having my window smashed so being put at ease by the good people at this shop was a treat. Leanna and Stacey made fun conversation while I waited; Dean was able to put my window repair through and made the experience smooth; Dave did a great, thorough and clean job. These guys are pros and they really have customer care at the top if their responsibilities which is a rare find. I am now ONLY taking my repair jobs here. read more

My office is around the corner from Tom`s Tupper Ave. location and we have taken several small jobs to them. They have never turned us down so when my brand new F150 was rear ended they had already earned my business. I was really concerned because I have some flashy paint on my truck and it was matched perfectly The service was fast and honest and my truck looks like new again. read more

My vehicle had a small dent from where skis were dropped on it. The manager Pat recommended a local repair instead of painting the whole quarter panel. The repair was extremely well done and much cheaper than larger area. Not sure every shop would have recommend less work (profit) and the results was amazing - can't see any evidence of the dent. I would highly recommend this shop. read more

I brought my car to the location on Tupper Avenue in Coquitlam BC for an ICBC related repair on my front bumper. The work they did was exceptional. I was given a courtesy car to use in the meantime. Thank you for the referral from my friend and to Patrick Legge and team for your great and friendly service. I highly recommend this location. Susanne read more

From my first phone call to picking up my repaired car....the service was top notch. Very friendly and professional, and they handled alll the ICBC stuff. They gave me a super clean courtesy car. I can't even tell that my Honda Accord bumper was ever damaged. I would highly recommend Toms to anyone needing autobody service. Thanks Joe read more

I didn't know how to proceed with fixing my car so called and spoke to the customer service person. She told me to file a claim at ICBC and then make an appointment at Tom's. Both the employees I spoke to when I went in were accommodating and knowledgeable. My car looks as good as new and I highly recommend Tom's to others. read more

Compliments and thanks to Tom's Custom Autobody in Coquitlam! Just picked up my GMC Acadia. Thanks to Lori at the front desk and Mark who explained the process. My experience was easy and positive. Thanks to their knowledge and professional attitudes. So happy with the quality of the repairs. read more

I have used this shop's services on a few occasions and have always been impressed with the caring service, prompt turn around time, and quality of the work. This is a business that works hard to ensure you will become a return customer should the need arise. read more

Great service, fast and finished the job on time as promised. My truck was so clean when I got it back. I am excited to drive it again. The areas repainted looked so good I was tempted to have the whole truck painted. For expert paint job ask for Larry read more

Was involved in a hit and run, had to replace my front bumper. My car was picked up quickly, I had a nice replacement car over the WE, then my car was brought back to me on Monday, all clean and fixed up! Courteous service, I would highly recommend. read more