Someone scraped by our car and pulled the side of the front bumper out about an inch. We couldn't…read morepush it back in so we took it to Craftsman Collision Richmond and a technician (unfortunately I didn't get his name, but it was on Monday, September 16 at 2pm) fixed it in less than 5 minutes, got rid of the blue paint the other car had left on ours, and wouldn't accept any payment! He was so very nice and competent, and I definitely know where I'll go if I need a body shop in the future. Very highly recommended.

Been accident/collision free for over 20 years, but one Monday morning, I discovered my neighbour…read morehit my parked car sometime over the weekend and ripped the frontside bumper (they did leave a note). Had to drive to Richmond for work with front hanging slightly. Went to Craftsman and Raymond C. and his staff provided excellent service. Highly recommended, despite how busy they were, I felt prioritized and they had great communication throughout the repair time. Will be my go to place for any future repairs.

The work was perfect!! The customer service is very…read morehelpful!! I extremely recommend Kirmac Collision & Autoglass

@Hardip The work was…read morewell done and on time. My car looks exactly like it was before as the scratch was removed perfectly and the paint was done well too.

I had a fender dent and minor scratches, the service was surprisingly fast, I was often…read morecommunicated with, and the staff were helpful and friendly. It was a very satisfying experience!

Everything started off great, Got a good loaner car and was looking forward to my Rogue getting…read morefixed. While they had my vehicle I left messages through their website and also phone messages and no-one ever responded to anythng until I did my negative review, (weird). Communication with Kirmac Collision and Autoglass Surrey via email is impossible and they do not reply to texts. I finally got a phone message that my car was ready so I went and picked it up. Everything seemed ok but once I started loading my stuff back in the vehicle when I got home I noticed the interior palstic was old and stained but they kept the rectangular nice looking piece from the old liftgate (which made the rest look even worse). The back of the lift gate did not look right to me but I couldn't quite place it. When my wife looked at it she noticed the decals ROGUE and the SV AWD were not put back on the liftgate! I figured it would be a hassle to deal with them so I was going to just buy them and do it myself but when I saw they are over $150. I said no way.. As my wife and I looked over the car I also noticed the liftgate they just painted had chipped paint on both sides! I don't want to call because then you never have a record of what is discussed (which is most likely why they don't reply to emails) so I dropped by and talked to the assistant manager Arjunveer Kamra and he took me in to the office to discuss my concerns. I realised he was looking over the photos they took in hopes I was lying or wrong about my concerns but I wasn't. He seemed very accomodating and said he would call me same day (Monday June 19/23)or next day (Tuesday June 20/23)and get me in this week to have to repairs done. I emailed him my concerns about how he would get the interior plastic the same color it was meant to be in the first place but as per usual Kirmac doesn't reply to emails. I have not recieved a phone call, text, email or anything else so I had to call ICBC to deal with this issue. Looking at the invoice they charged $2,495.00 for a crappy used liftgate they could paint (FYI: the interior plastic is NOT removable and is part of the liftgate, great thinking NISSAN!) when at this point they may have well have just bought the new one with correct colored interior with Primed exterior for $3824.38 from the dealer (so there must be a cheaper option with correct result). Such bs and the car has lost alot of value with these screw ups. ---- Months later I found out my rear defrost did not work so I took it in to Kirmac again, Workers may not be that smart as they were talking alot of crap (recorded on audio) and trying to blame me for the defrost not working when everything worked before I took it too them. They did order a new glass and put it in but I had to wait a couple or few months for the window to fog up again and it still did not work. Winter was coming so I was running out the summer fluid as best as I can and then I hear a noise dripping inside the back of my Rogue, It was leaking inside on our stuff. Finally took the car to dealer because Arjunveer did not reply to my emails (Found out he blocked my email address after I emailed him, not shady at all)..Dealer said rear defrost was never connected and also a fuse was blown re: from washer fluid fripping inside it shorted out my rear camera (Rear defrost and Dashcam share a fuse location). Dealer also found a broken line in the rear washer sprayer so Now I am out $320.44 from their screw ups and alot of time.

I highly recommend Boyd Auto body in New West. They did a great job fixing my car…read more Staff were friendly and helpful and communicated professionally and effectively. I would definitely go there again!

They did a great job and everyone was nice and friendly! They were very organized and the whole…read moreprocess went smoothly. I liked that the car rental was on site.

I had my front bumper replaced and other repair work done on my van after it had been backed into…read moreby someone while in a parking lot. Within months the paint began to peel off of multiple areas of the replaced panel. When I brought it in for reassessment I was told that the issue was the result of what product ICBC would let them use and maybe how I was using the vehicle (?) and that there wasn't anything they could do about it. After pointing out that at the end of the day they had provided a defective repair they promised they would follow up. Never did. Would strongly recommend against using them.

This place is awesome. Thank you to the manager Zane for going above and beyond! There was a big…read moremix up with my insurance when my car was rear ended and instead of me having to deal with it he made calls to sort it all out. The receptionist is always super friendly. My car came to me looking brand new all clean inside and outside! Would recommend for sure.

The new owners are amazing. They did such a good job on my car from the paint job to the detail in…read moreside and out. The service was above and beyond, it's great to know that they care about their customers and workmanship. I will be using them again.

They told us every single week that the car will be done next week. 4 months of dealing with their…read moreb.s we get the car in non working order. they are trying to blame us for something they completely missed (Gas gauge wasnt going up) . Car got hit on the gas tank. Instead of being honest about it and saying sorry we made a mistake they double down on their b.s and tried to get us to call icbc and make another claim. cause they didnt want to get in trouble on from icbc for missing something. Long story short we have to fight them for them to do the right thing. 2 months go by and finally we get the car back. looks like its been sitting outside for months, they didnt clean it. Also Gas cap doesnt open, of course they missed that, interior trim parts are missing, but they said that it was never there to begin with. again had to argue with this people again and then after arguing they decided to order the part. Also we were so frustrated with this shop that we just took the car home knowing full well they didnt do a good job. is not worth the stress. If you Need a free parking spot for 6 months plus sure go to them, if not i highly recommend u not driving anywhere near this shop Also legally speaking they tried to get us to sign a document that wasnt filled up, and obviously got major attitude from the people working there for refusing their asnwer was " we will obviously fill it up later" ... lol as if i would trust anything coming from this shop

I had my vehicle repaired through ICBC after a hit and run (I was found not at fault and we had…read moredashcam footage). I took my car to Circuit Collision & Auto Glass in Coquitlam. They provided me with a black Hyundai as a temporary rental vehicle. It was rainy when I picked up the rental, and the inspection process felt rushed. When I returned the rental vehicle to pick up my own car, I was told there was a scratch above the tire area and I was charged $1,610. This was very surprising and disappointing. The vehicle was not thoroughly inspected with me at pickup, and there was no clear, detailed documentation provided regarding the vehicle's pre-existing condition. This is the first time I have experienced something like this. A few years ago, I used a different body shop and did not have any issues. I am attaching photos for transparency. I recommend that future customers carefully document the vehicle (take detailed photos and videos) before leaving the lot. Overall, this was a very disappointing experience.

F****** worst experience I ever have f****** worse please read this people it's going to be a long…read moreone I want to start with the girl named Emily that works in the front she is f****** rude makes fun of customers calls them names and other things I brought my car the first time there a year ago to fix my Mazda CX-5 they fixed it with overspray all over the car I was okay with that I brought it the second time someone key my whole car they keep my car for almost a month and a half just for a paint job anywhere else you take it it's a two weeks job I didn't say nothing after 30 days I came to pick up my car it's a Mazda CX-5 candy apple red with huge white wheels is fully custom so I'm very picky my mirror was hanging I told that Emily girl she made me sign papers first I say no I want this fix first she got so mad she threw the paper at me then she made me wait one of the guys came took the car in the back they didn't even fix it properly my side skirts were all not screwed in I had to get them to do ​then I noticed my front grill was even not in a right direction then that Emily girl goes to check the courtesy car see if anything wrong with it scratches I just came back from a long trip from Alberta no time to clean the car the inside was clean the trunk had some water bottle and a paper towel in there she gets the detailing guy to come take the car to the back I am standing beside her now looking at my car she tells the detailing guy come and look at this then I can hear her quietly telling the detailing guy look at this dirty Hindu left his bottles in the back these Hindus smell so bad then she starts laughing and whispering to the guy and making fun of me I'm not even a Hindu I was born here and I am Italian she's not even from Canada she's not even PR or permit residency she's here on school Visa and she has the balls to make fun of Canadians she should be lucky she's in this country and she was wearing such a dirty clothes I didn't say nothing because I'm not a person that makes fun of other people but she has the guts to make fun of a customer they are so rude they do not know how to treat customers those other reviews you guys see online those are fake reviews that you can buy from Google there's so many other people that left bad comments the same what I'm saying about that company the owner should do something about this they just lost me as a customer I brought so much business in this company in the last 2 years over $25,000 and I just crashed my BMW two days ago I was going to bring it there that was another $7,000 in damage after what she just said about me and how they treated me and they did such a bad job not putting stuff together on my car my buddy brought his car there too same experience there's so many other body shops that the treat people so good so nice with customers do your research first please people don't waste your time if you go there do not deal with that Emily girl the owner needs to do something about her I am so freaking mad I'm going to make it full video about that company how they treated me I'm going to post it all over online Instagram YouTube tick tock I'm going to put full video of their shop their name I'm a YouTuber I make my money online so I know how to do stuff like this and I just paid them $8,000 for the things that they did on my car Kevin kouns owner of a Mazda CX-5 candy apple red with big white wheels with red stripes on the wheels for custom I am just shocked how I got treated there by a person that don't even live in this country that's here as a visitor and that's how the street Canadians she did this to me last time too but not as bad I think maybe she's just don't like I'm not going to say now I have to fix the side skirt on my car myself the side mirror myself and I have to put all the wires all myself together and my lights don't work now my hood doesn't close properly and it's not lined up with my bumper and my headlight is loose this is not a cheap car and I just noticed there is overspray on my wheels again and my wheels are freaking expensive

I am really glad that I took my ICBC claim to this location. Partly out of convenience as when I…read morehad originally called they offered to come and pick my car up for me. They have really nice courtesy cars (and right beside the Ford dealership that I bought my car at). My car was ready ahead of schedule and when I picked my car up it was detailed and looked & smelled better than when I bought it. About a week after I picked up my car, the business called me to see if I was happy with the work that they did and if there was anything else they could do for me. The business is a family owned and not a big chain. But they care about the quality of work that they put out. My original review was left at the wrong business as similar names so I have rectified the situation.

This place continues to excel in the work they do. I returned to this place for a free detailing…read moreafter a year and Dean was generous enough to honor this offer. I asked if I could pay extra for a wax and he even threw that in. I dropped off the car and they gave me a ride home and back. They worked on the car for 4 hours and the car looked brand new after. I'm very pleased with them. They are very helpful, professional, friendly and customer oriented. I'm writing this not because I got a free detailing but really want to recommend them since they are so good and it's important to support good and honest business! Highly recommended!