My Mazda was repaired here as a tow-in after a front end collision. While the staff seemed nice enough and they provided a courtesy car, the work done was not acceptable.
Within a couple days of picking up my vehicle it suffered an electrical failure which caused me to loose steering and all power for 20 seconds, endangering my life. It was towed in to AAA who claimed the cause was a crimped wire in the front end where the damage had been.
After picking my car up again there was a terrible creaking sound so I tried 3 times to have AAA address the issue. I was told there's nothing wrong, then told it was my brake caliper. Finally I took the car to a Mazda dealership who discovered the control arms and suspension were dangerously loose. After Mazda tightened everything the creaking is resolved.
Additionally, there is a noticeable gap in the hood on the side of repairs, and Mazda mechanic showed me pictures of a wiring harness left broken and unplugged on the same side. read more