Admittedly, I don't write enough reviews on the products and services I purchase and realize it's an important part of the online vetting process for others. That being said, my recent experience at Speedy Glass' Barnet location has forced me back to the keyboard.
First off, let me say that this was my first (and hopefully "only") time I've ever needed to change my windshield (thanks a lot whoever doesn't know how to cover their gravel truck!). Anyways....
I called Speedy Glass and told them about my issue. Their process for booking appointments has been one of the most efficient I've ever had to go through with a service company. The gentlemen I spoke to at their call center was courteous and knowledgeable and thoroughly explained all my options. Thankfully, I have ICBC insurance coverage on my truck so I only needed to pay a $200 deductible. The great thing is that Speedy Glass does all the paperwork for insurance claims so all I needed was to provide my insurance paperwork and they collect the deductible on ICBC's behalf. Another plus was that they were able to schedule me in for an appointment only a couple days after my call.
Now, I can't speak for "every" Speedy Glass location, but what I can tell you about the gentlemen and ladies here is that they really understand the importance of customer service. All their staff is incredibly friendly and from what I gather from my admitted eavesdropping on a couple of their phone calls, they have great working relationships with their vendors - This is a pretty big one for me as I've been on the other end of those conversations. Once I dropped my vehicle off they offered me free valet service back to work or wherever, but I already had alternate transportation. However, before I left, one of the gentlemen walked me around my vehicle to mark any vehicle imperfections I had to ensure no new damage or scratches show up while in their care. Can you imagine that...an auto shop that cares if one of their mechanics puts a huge gouge in your tailgate?? (Excuse my surprise, as this has happened to me in the past)
After 3 and half hours on the dot, my truck was ready to be picked up. The work they do is pretty amazing. There is literally zero sign that there was ever an issue. Now some of you might laugh at why I view this as important, but one of the extra little touches they did that made me smile was taking the "get your oil changed on this date" sticker off my old windshield and putting it on the new one. I don't know about everyone else, but that attention to detail always impresses me in customer service. To top things off, there was a slight delay finishing up my paperwork, so they decided to put new premium wiper blades on my truck at no cost.
The bottom line is these guys have a customer for life (well..hopefully not if I can stay away from rock chips ;-)) and I will continue to be their brand ambassador. I challenge anyone to find a better automotive glass repair company who cares as much about their customers as these guys do. read more