This business goes Above & Beyond with how they process your mail and with their amazing customer…read moreservice!!! Everyone that works here has an outstanding work ethic and genuinely care about all their customers! I refuse to get my mail anywhere else.

This shop used to be a wonderful and convenient alternative to the post office or FedEx/UPS. I…read morealways appreciated their services, along with the great selection of gifts, cards, unique knick-knacks, shipping boxes, and envelopes. The former owners and staff were consistently gracious and friendly. Unfortunately, the experience has changed significantly under the new ownership. The service feels mediocre at best, and the added charges--such as $2 to print a return label and another $2 just to use their tape to seal a small box unless you purchase a full roll--make customers feel nickel-and-dimed. For better service and a more customer-friendly experience, I'd recommend going to UPS or FedEx instead.

The people that work at Store #1796 at 5023 120th Street are extremely nice , helpful ,…read moreprofessional and knowledgeable. I highly recommend this store. Riley was so helpful

Ship your products with a different UPS store! It is very clear that the staff are not well…read moretrained. They over charged me by not cutting down a huge box, thus costing more than it should and then shipped all my Christmas presents in a $2 box instead of the almost $20 box we agreed on. My Christmas gifts arrived at their destination in rough condition based on the cheap box that was selected without my knowledge. I have emailed the store twice now with no response. GO anywhere else but here.

Anna & Tiffany were fantastic today! They quickly assisted us with our returns and then also were…read moreable to assist us with a notary very quickly right before they closed which we really appreciated! We're incredibly friendly and funny and made the trip very pleasant! 10/10!

The staff is always helpful- it's much faster than any lines I've ever had at a normal US Post…read moreOffice location.

Ken and his team at mailbox express are legends! We ship a lot of stuff with them and also receive…read morea lot of mail and they always have time to get things done right away and in a professional manner. If you are looking for mail services in Colorado they are the best! I am very grateful that I found them. Keep up the good work! All the best Steve

I rarely have to use mailing services but after my last episode at the post office and outburst in…read moreThornton I promised myself I'm never doing back there. This Mailbox express has USPS, FedEx, DHL and a lot more for the same prices as the company offers. The staff is polite and friendly not angry and uptight like at the post office. I'm just going to come here for now on because they have everything I need, plus it's closer to home and no line not even holiday time. The government Post Office can kicks rocks!

They are the best and they are so kind. Offers all services for packaging and mailing needsread more

Terrible first (and last) customer experience. My pre-labeled package was dropped off for before…read moreposted pickup time international delivery with DHL Express on the 24th. Curiously and without any follow-up from anyone at Boulder Packaging, my time-sensitive customer's package sat without even being scanned into the system for tracking four days after drop-off at this store until I called with pointed questions. My business card was provided twice to the clerk at the time of drop-off and he refused to take it, but since my business contact info is listed on the label & internantional paperwork, I'd thought everything was good. It very much was NOT! When I noticed no progress on the tracking, I called to check in on the 26th and the employee that answered was the same man that had initially received my package three days earlier on the 24th. He casually related that mysteriously, neither FedEx nor DHL had picked up ANY PACKAGES for three days, but "we absolutely did nothing wrong", he insisted. I was stunned to be expected to believe that explanation for an "Authorized" Ship Center, so I immediately called DHL customer support and my Account Rep directly to repeat my questions and get real answers. DHL explained that some shipping centers have automatic daily pickup while others have to call to request pickup. Miraculously, my package was finally picked up on the 27th to at last begin it's journey abroad after an inexplicably undocumented and uncommunicated four day layover at Boulder Packaging Center. This is certainly not what I or my customer paid for when we were entrusted to get their package abroad in a express manner. We DO NOT RECOMMEND and will not trust this location again for our business shipping in-the-field drop-offs. It is really unfortunate since we prefer to support local businesses whenever possible. My business reputation cannot afford their lack of professional accountability and excessively casual attitude about their role in getting paying customer's packages delivered on time. FedEx & DHL, you need to check up on your "Authorized" Shipping Centers. Your brand and your customers are not being represented or served well here.

Responded immediately, estimate was paid. Came out same day to nursing home. Joe was awesome…read more Recommend to all.

They were very responsive and able to meet us with very short notice at the facility we needed…read more Very Professional - Would use again!

Found this place near my old apartment in Westminster in August 2025. I was moving the rest of my…read morebelongings out of my favourite state: Colorado. This is a well-stocked shop with everything you could need for shipping. I brought in a large number of boxes of shoes that wouldn't fit in my car for the drive home. Yes, they are in their boxes because it is far easier for a shoe hoarder to store and organize ones collection. The owner was in the store the day we went in and he helped pick the right box and customised the box so nothing moved and to reduce the cost. He finished the packing, printed out the shipping and tracking labels and receipt for me, and we were on our way. My package arrived on time and undamaged. I couldn't have been happier.

The customer service was amazing. I went in to get my fingerprints taken and the man working was so…read morekind and friendly! Found a cute card and calendar to buy my mom for her birthday as well!

These guys helped me deal with a literal truckload of artwork. They came to my house and removed…read moreseveral paintings from my walls as well as several stuffed animals that were very delicate. They used my parking garage to neatly package and wrap each item with great care. This crew spent a 13 hour day helping me deal with this valuable art and I couldn't be happier. highly recommend

HORRIBLE experience. Not only did Craters & Freighters ship my furniture to NYC rather than OK,…read moreI've spent ONE MONTH trying to get it back to OK from NYC. The WORST shipping experience of my life.

I can't say enough wonderful things about the incredible team at this FedEx location! Nina and Rae…read morewent above and beyond during a very stressful time, helping me find the best solution to ship my belongings from Colorado to my new home in Spain. They were kind, patient, and incredibly knowledgeable--offering multiple options and taking the time to walk me through each one. I'm thrilled to share that my computer arrived safely today, thanks to their expert packaging! They used plenty of bubble wrap, foam, and triple-walled boxing--it was packed with so much care and attention to detail. THANK YOU, NINA AND RAE! You gave me such peace of mind, and I'm truly grateful for the care you took with my things. You're absolute lifesavers!

Don't trust the clerk to package your shipment! I paid extra to have this FedEx Store to box &…read moreship my onyx lamp with most protective "fragile" packaging protection possible. Receipt #WHHKI00629079 on Sept 17th; I even told the clerk to use the bigger box and use more materials to protect it. I would pay for whatever it took to secure my lamp. I clearly said it was very fragile. I was promised by the clerk that inside my box she would use spray insulation and protect my lamp with the best "fragile" packaging possible. My lamp arrived with a layer of bubble wrap around it, no promised insulation And it was cracked! I couldn't have been more clear, and the clerk promised me profusely. Do not use this store to pack and ship anything fragile.

Just went in to send a package and the woman behind the desk was very nice and helpful. I didn't…read morehave to wait at all and it was only $6 to buy a cushioned envelope and ship it out of state. This place is very convenient and professional. I will be back.

I found working with Crystal to be challenging. Poor communication, lack of follow -up and she made…read moreediting decisions that differed from my instructions . The whole project was more time-consuming than it needed to be. I will continue to use the business for mailing packages but not for my design projects.