I've been a Surefoot customer for many years. I got my custom fitting done at Surefoot Park City,…read moreand my son's insoles were made at Surefoot Denver. Recently, my son had issues with his new ski boots, but Gabe at Surefoot Vail spent a lot of time helping him. He adjusted the insoles, did heat molding, and made sure we tried different boots until we found the perfect fit. Now my son is very happy with his ski boots! Big thanks to Gabe and all the staff!! After visiting Surefoot in Park City, Denver, and Vail, I truly think Surefoot Vail is the best

I was recently helped by Brook Mitchell in buying my third pair of Surefoot boots (an Alpine…read moretouring uphill Head boot-medium volume for my high instep, wide, cro-mag feet). While being fitted for the boots, I also ordered a pair of orthotics since I recently started wearing them in my regular shoes. As with all my other pairs of Surefoots (including a pair for my 20 year-old whose feet finally stopped growing), everything was perfect and I have rarely had to go back for adjustments. I originally acquired Surefoot boots in Park City 15 or 16 years ago. I wore out the first pair two years ago. I have been thoroughly satisfied with Surefoot as a company, their customer service commitment, and with every technician I have met. Brook was exceptional, fitted me into a perfect shell for my weird feet and I am now enjoying uphill and downhill skiing at Vail. I also added a pair of heaters to the Surefoot boots I purchased two years ago, and that has materially changed my mountain experience as well. As an aside, the orthotics are more substantial and half the price of those from my New York City podiatrist.

My latest experience in this store is hands down the worst customer service I have ever encountered…read morein any store. When multiple people, including the owner, have horrible attitudes I wouldn't recommend anyone spend a dime in this store. After searching around a bit I went back up to my mom who I was shopping with and said I didn't see anything that I was interested in. The sales woman next to me overheard and asked what I was looking for, I responded "boots" and she replied "we'll we have a whole store of them" in an extremely rude tone. My mom wanted to continue looking and she found a pair to try on. A woman, who we thought might work there, passed us and my mom asked if we could try on the pair. Her response was "I'm just passing through." Confused we asked if she worked there and she again replied "I'm passing through." We asked a second time if she worked there to which she responded "I'm the owner. I'm passing through the store." We stood there dumbfounded and a third sales associate approached us. When my mom said "maybe you can be more helpful" the owner came out of the back and attacked us saying we were rude and she couldn't help us and we didn't need to have an attitude. The owner said we had an attitude because she completely brushed us off and didn't say anything like "I'm in the middle of something let me get someone else to help you"? I've worked in, and shopped in, many retail stores and I would never see anyone, let alone the OWNER, be extremely unhelpful and come out of the stock room to berate a customer. You lost a customer who has purchased multiple shoes in your store over the years. Tip of advice: learn how to speak to people, not just your customers, respectfully.

The Edward location is the ABSOLUTE WORST experience I have ever had with shoe company... and I'm…read moreincluding Payless Shoes as a comparison. I had tried to try on a pair of Sorel boots - but it took far too long for someone to come out from the back to assist me. After explaining I needed to return to work so if I could simply purchase the boots now, and return them if the size didn't fit - the worker happily agreed. She even offered to "recycle my box for me"! Thinking that was kind, I agreed. LESS THAN 3 hours later on my 15 minute break, I returned to the store to ask to exchange my boots for a 1/2 size smaller - after which the SAME worker pointed to a sign next to their register stating "NO returns will be accepted without the original box". ARE YOU KIDDING ME??? I cannot make this stuff up!!! Please AVOID the Edwards location of the Vail Boot & Shoe at ALL costs!

Very helpful helping my husband find a tie last minute for a wedding. Had lots of nice clothes on…read morethe pricier side but good if you need something nice to wear.

Amazing customer service by Abner, who was helpful, but not overbearing. They had a great line of…read morefine men's apparel, along with a great number of items marked down on sale(30-50% off). I lucked up an assortment of high end brands at a wonderful price point. We were offered a libation while we shopped and given a great array of places to dine / things to see, while in Vail / Beaver Creek area. There were several stores in Vail, but this classy men's shop is a must go to next time in Vail!

Bailey changed my life. I feel more like the man I've always wanted to be when I wear my hat. I…read morehave confidence and passion for myself now. Thank you so much!

Kemo Sabe is one of my simple pleasures in Aspen Lovin' my Stetson, custom-bejeweled with Eye of…read morethe Tiger wrapped in pavé diamonds. Thank you, Sarah, for creating something truly special. A perfect fit in every way!

Everything about Blitz is wonderful. The cozy chairs near the fireplace, where my husband can sit…read moreand thaw out from skiing, while I shop. The staff is exceptionally warm friendly and knowledgeable. They seemed to know what would look good on my frame and kept me within my budget. I love the go to piece I got there. A sage velvet jacket. I wear it out to lunch or dinner, I throw it over my yoga clothes if I have to grab groceries, it packs well and looks good out of the suitcase. I am really delighted with this piece. I ended up splurging on cashmere socks which are to die for. They are putty soft and delicious to wear. I forgot how warm real cashmere is. I have not had success buying them on line. Sometimes you actually have to feel something to know the quality.

Lovely place. Not a lot of cute shops around in the area so we were excited to stop in. The prices…read moreof these brands are so marked up. I couldn't even finish looking through the shop. Brands that are online at Nordstrom or amazon for half the price. Not one thing was 2 digits. For JACK and Daniel Rainn and BB DAKOTA should never be this expensive. Consumers have too many choices for a boutique to up charge this much. Cute store. Cute owner. But I can't support someone when you're ripping off the consumer....

Favorite clothing store in Vail! Great selection and very warm and friendly staff. I made some…read moregreat purchases and I'll definitely go back.

A lot of fake reviews, written the same, usually using the word "cute"…read more The truth is, the owner is very rude. Her attire is not appropriate for customer service. I couldn't bring my kids in the store due to her see through yoga pants.

Great selection of men's, women and kid fashion Yoga…read moreclothes T shirts, jackets,sport ware Also lovely clothes for dressing up and going out to dinner Ski ware, windbreaker and pants Great sales I got 50 percent off on the August sale

Ski tuning is GREAT! Collin and Louie were very professional, knowledgeable and provided great…read moreservice. It is my local go-to for skis and ski tuning.

My family and guests staying with us in Vail Valley where we live 4-5 months a year dropped in for…read morea visit to discuss an issue with a product (a decorative candle) purchased at Gorsuch (Vail location) that we believe may have had a design flaw that caused the candle to catch fire. Although my experience in the store conveying the issue to the manager could have been better, it was eventually escalated to Gorsuch's Director of Operations and then to Renie Gorsuch, who co-founded the store with her late husband, Dave. The Director of Operations was very accommodating and helpful, showed sincere concern about my experience , and wanted to be as cooperative as possible in terms of sharing my experience with the vendor (manufacturer of the candle) to further investigate the candle's design and materials. I received a beautiful wooden and pewter serving piece as a goodwill gesture, which was much appreciated and as a sign of encouragement, that Gorsuch is trying hard to retain customers, instill a culture of friendliness among the store staff, ensuring customer satisfaction, and meeting the challenges of a labor shortage. Thank you, Gorsuch!!

Years ago, this was one of my favorite shops. Now the staff is rude (and the customers are…read moreobnoxious with lukewarm IQs) and the quality is sub-par. Just avoid it. Go directly to the brand or artist if there is something you want to purchase from Gorsuch.