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Grey Salt

5.0 (4 reviews)
Open • 11:00 am - 7:00 pm

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7 years ago

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6 years ago

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Vail Boot & Shoe

Vail Boot & Shoe

(5 reviews)

$$$

My latest experience in this store is hands down the worst customer service I have ever encountered…read morein any store. When multiple people, including the owner, have horrible attitudes I wouldn't recommend anyone spend a dime in this store. After searching around a bit I went back up to my mom who I was shopping with and said I didn't see anything that I was interested in. The sales woman next to me overheard and asked what I was looking for, I responded "boots" and she replied "we'll we have a whole store of them" in an extremely rude tone. My mom wanted to continue looking and she found a pair to try on. A woman, who we thought might work there, passed us and my mom asked if we could try on the pair. Her response was "I'm just passing through." Confused we asked if she worked there and she again replied "I'm passing through." We asked a second time if she worked there to which she responded "I'm the owner. I'm passing through the store." We stood there dumbfounded and a third sales associate approached us. When my mom said "maybe you can be more helpful" the owner came out of the back and attacked us saying we were rude and she couldn't help us and we didn't need to have an attitude. The owner said we had an attitude because she completely brushed us off and didn't say anything like "I'm in the middle of something let me get someone else to help you"? I've worked in, and shopped in, many retail stores and I would never see anyone, let alone the OWNER, be extremely unhelpful and come out of the stock room to berate a customer. You lost a customer who has purchased multiple shoes in your store over the years. Tip of advice: learn how to speak to people, not just your customers, respectfully.

The Edward location is the ABSOLUTE WORST experience I have ever had with shoe company... and I'm…read moreincluding Payless Shoes as a comparison. I had tried to try on a pair of Sorel boots - but it took far too long for someone to come out from the back to assist me. After explaining I needed to return to work so if I could simply purchase the boots now, and return them if the size didn't fit - the worker happily agreed. She even offered to "recycle my box for me"! Thinking that was kind, I agreed. LESS THAN 3 hours later on my 15 minute break, I returned to the store to ask to exchange my boots for a 1/2 size smaller - after which the SAME worker pointed to a sign next to their register stating "NO returns will be accepted without the original box". ARE YOU KIDDING ME??? I cannot make this stuff up!!! Please AVOID the Edwards location of the Vail Boot & Shoe at ALL costs!

Grey Salt - shoes - Updated May 2026

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