So ive been coming to color nails since i was 16 now im 23. I love the work cindy does with my nails. But im so disappointed with them. Ive had issues with them but i have just ignored them. But the last experience just made me decide that im never going to go back and also told my sister and mom who get there sns and pedicures done on a regular basis. Before when they weren't as busy they were very nice but now since they get more customers they just rush.
I got married this year 2017 in april. I always go to cindy i made my appointment for sns and pedicure and wax for lip eyebrow and chin. I also take my mother, two sisters, aunt, step daughter, and niece to get there nails done. Most of service was sns and pedicure (good money for them). We all where there at once my family with other technicians. When my daughter sister and niece where done, they of course where waiting inside the nail salon for us to be finished. The owner comes by and tells them to move because other customers where coming in. Like really, so rude we giving you more then 500.00 just my family. Appreciate! Thats wasn't it, i get my nails done and i never got told that for my shape its 5$ more, weird thing is that every time i went i always got the same service but price always changed. I was upset because they had never told me. Plus it was my wedding and i brought you money and no consideration at all. No customer service here.
I let that go its what ever. I myself that day spent around 250.00 for sns pedicure and eyebrows and lip. But the last thing that got me very upset, and honestly i never do reviews. But i hope these people (owner and technicians) see this so they can change. Get some training in customer service and show exactly on there price menu the correct prices. I went to get lip and eyebrow wax, they where busy. The receptionist told me to wait around 15 minutes. Im like ok ill wait but 30 minutes pass and no one. I go up to her and ask her how much longer. She said until one of them are done. I go back and sit down. This lady walks in and goes up to the receptionist ask for face wax. The receptionist said have a seat it will be around 30 minutes, the lady sat down. Cindy the technician comes up to the receptionist, made eye contact with me but didn't say hi or anything. I guess she was upset with me because ever since i had my nails done for my wedding i didn't go back to get them done. I was one of her regulars. So cindy asked her who wanted wax. The receptionist said her and her and pointed at us. She said, one wants lip and eyebrow the other one wants face. You know who went first, the face wax. Why is that, because face wax is more money then lip and eyebrows. Who cares if i was waiting there for 30 min. The other person was going to give her more money. She just waited literally no longer then 5 minutes. This just made me so angry, and i will no longer go to COLOR NAILS on Richmond Hwy. read more