My father car was left here for a year and they did nothing to the car…read more There a couple of problems with this place The biggest one is there only one body shop / auto Mechanic that a big problem That I never existed The second problem is this place doesn't Return calls not even a simple text The 3rd problem is they dont keep you updated on your vehicles progress If this place wants to continue doing businesses the first thing is find more help and text customers back I had to bring my fathers car that I Inherited to another body shop its been a year and 3 months Ive been trying to get his car restored and she almost done. Its very unfortunate this place let me and my family done.

From the owner: Along with selling quality used cars and trucks, We are a full service automobile repair center. NH…read moreState Inspection Station.

I was car shopping and went to a few places. While walking through the cars at Healey Auto, Amanda…read morecame out and helped me. She answered the questions she could about the cars I was interested in and gave me her card. I then went to another dealer. Walked their much larger inventory and no one approached me. I went back to Healey Auto, where Amanda got me the keys to a low-mileage Subaru Outback, which I took for a test drive. Got back and then worked with Shari, the finance person. In a few minutes, we had a deal. The entire experience was smooth and easy. I cannot fail to mention that the dogs on their team are friendly and helpful.

My mother and I have been taking our vehicles to Brian since before Healey Auto opened, and we'd…read morenever consider going anywhere else. The service is fast, friendly and reliable and the prices can't be beat!

Tim's used cars auto repair has always done very good work his prices below average And is an…read morehonest man, I have always gotten at least two estimates and he always does the best of all others, His work is always 100% complete

This guy , Tim , apparently will jam you with a bogus car in a New York minute . I was going to…read morebuy a car from him . Turns out it had a "small" oil leak that he did not intend to fix , because it wasn't a big deal . Left a puddle of oil that had to be cleaned up after running maybe 10 minutes . I asked if it would take an inspection sticker like that . Tim said o yeah it wasn't a problem . Needless to say I did not buy the car because it really leaked too much to actually drive it around without fixing it . Tim said he would just sell it to someone else . My observation of low coolant plus the oil leak pointed in the direction of a bad head gasket . Tim was not even willing to discuss that ! So in the end I told him he was a shister . Some one is going to buy that car and get screwed .

My Daughter & I have for years gone to Auto Images to detail our cars. Before winter and the start…read moreof Spring. Jim Stark and his crew have always done an incredible job detailing our cars & keeping them looking like new. I have bought 4 Vehicles from Auto Images sales from Darren English. Both Jim & Darren have always included a warranty on all cars I bought. I knew I would be taken good care of by Darren & Jim. No matter how small or how serious I thought my problem was. I always had great, service, understanding, and, courtesy. I tell everyone I know to always go to Auto Image for a beautiful car & great deal. Thank you guys you are the best. Jerry Hauser.

Bought a car from here about a year ago, check engine light came on while on the way home from this…read morebusiness, the owner got it fixed but was not finished for a month after the purchase. The backup camera didn't work upon purchase and the owner promised to fix it which he didn't and instead paid us the cost of the part to take it somewhere else. We were also promised a 1 year drivetrain warranty which we did not receive. Fast forward 1 year and we have had all of the electronics stop working in the vehicle, replaced radiator hoses and oil lines, and are now looking at at $6,000 bill because the exhaust manifold is cracked. Do not under any circumstances buy a vehicle from or bring your vehicle here.

I haven't purchased a car in 10 years. After a lot of research, I came upon a 2020 Lincoln Corsair…read moreat this dealership. It was priced approx $3,000+ below KBB. I sent an email inquiring about the vehicle. Tom was able to respond to me almost immediately. Tom was very helpful, pleasant, and best of all... not pushy. He was able to give me a great deal of information and plenty of time to make a decision. The entire process was relatively stress free. I definitely recommend a visit

My husband and I both had identity theft that tanked our credit score over 100 points in just a…read moreday. I just got online after working v to rebuild it and then de ided never mind. Ken Ellis from motor city called me and asked if he could help me get a car. ( mine the transmission was going fast and had no heat or air due to squirrels) i said we'll i need to tell you what's going on first then we can de ide. I told him what happened and he says I can get you in one. I said ok I have 2 jobs so I will need to find time. He sent me an email with his hours of working so it made it easier to go around that. I sent an email back stating the day and time. He was good to go. I got there and he did exactly what he said he would do and then some. I told him I needed a car that will fit a 4x8 piece of plywood. He did it! He is absolutely the person to go see if you need a car. Hes a miracle worker. Not pushy and is funny as he()! Ill post my car . Thank you Ken!!

Easy experience buying a vehicle. Quick and easy process, I called my salesman, Spencer, told him I…read morehad to go to work and he got all the paperwork ready to. It was really sign and drive. The vehicle I chose had some unknown to me major issues. I called the office, talked with Rebecca and within a minute told me she was going to make my situation right. Absolutely awesome, she had me get the vehicle dropped at their partner shop Healy Auto and covered every penny of the not insignificant repair. Coming off a rough year financially and having just started a new job she'll have no idea how important doing that was. I have a great vehicle and even if I only get 3-4 years out of it they have won a customer, I would happily go back. Sadly my coworkers bought vehicles there within days of me before I could recommend them. So I'll just recommend strangers go Best experience at a local car dealer in many years.

Buyer beware! I've never dealt with such an unreasonable, greedy, patently immoral dealership. They…read morebuy used cars at auction that have been involved in accidents and have safety issues. They make their best attempt to hide and dismiss problems and list their "pretty" vehicles for top dollar. The description of vehicle options are also falsely described as well. When confronted with evidence of issues, false descriptions and damage, they do not negotiate and adjust their price to compensate and instead expect customers to accept responsibility and handle issues themselves on their own dime. I wasted a considerable amount of time and money at First City Cars and Trucks. I think consumers should be aware of their practices and look elsewhere for their next vehicle purchase.

This review is specifically about the service department. I see a lot of negative reviews about…read moresales but nothing much for the service department. I went to Rochester Volkswagen because, the day after my NH state inspection at a different shop, my check engine light came on (I know...right?) I brought it in for diagnostic and it was determined that cylinder 3 was misfiring due to a leak. They were very transparent about what needed to be ordered and what was potentially necessary. The part was ordered and after an additional appointment for installation, my car was back to working properly. It turned out that it didn't need anything additional. Was this all expensive? Of course. But the point I'm making is they didn't do anything else that wasn't necessary. They didn't lie about the car needing additional work from leak damage. I've learned my lesson. Even if the other shop is innocent, and they likely are, I will not be going back there. It is hard to trust. I will not name drop because I cannot say anything with certainty.

Giving one star because our overall experience with buying a car here has been miserable. We…read moreinitially had a good experience with our sales guy Dave and purchased a 4 year old Hyundai Tucson at the going rate was for that make and model and mileage. We live in Maine and bought the car on our way down to an event in Boston, so it worked out. Legitimately 30 minutes after leaving the dealership, the check engine light turns on. We take it to Autozone and got the code reading. We are in contact with Dave who wants us to come back to the dealership (which we can't do because of other obligations and we live 3 hours away) and he tells us that they will handle it/pay for it since they don't like doing business like that. We take it to a dealer by us and get it diagnosed and it comes back at costing $2,400. Now all of the sudden Rochester doesn't know if they can approve to fix it, but they'll cover the $200 diagnostic. We go back and forth with them for weeks and they keep pushing us off and saying they will call back (which they don't) until finally they say the Allstate warranty they pushed us to buy actually covers it. We call the Allstate and they tell us it covers it. We then find out the original place that diagnosed the vehicle doesn't accept third party warranties. We call around and the only place willing to take it is 1.5 hours away. We drive it there to drop it off, and then they tell us Allstate is actually refusing to cover the issue. We then have to battle Allstate to get it approved since they told us originally it would be. Finally they agree and the part gets fixed. We have since been calling RochesterVW every week to get that original $200 diagnostic reimbursed like they said they would and every single time they either push us off or say they've sent it. That was six months ago. Still no check. On top of all that, the car didn't have any of the standard tire changing tools in the trunk. Hard to feel like we weren't completely scammed by this company. We usually buy our vehicles in cash from private sale to avoid dealerships, but this was a stretch purchase for us since we were having a baby and wanted a nice newer, safer car that wouldn't have any immediate issues since it was low milage and coming from a dealer. I strongly advise avoiding this business.

Everyone was professional. They answered all of my questions and provided all the help I needed.read more

Do not buy a vehicle from these clowns under any circumstances. I have a 2017 Toyota Tacoma that is…read moregarage parked with 26k miles on it. Rust is forming in the driver side door sill. It's an issue with Toyotas. I brought them in to have them fix it under a service bulletin. Toyota denied the claim as being too late - that's on Toyota not Rochester Toyota. However, the service manager never informed me of the decision despite me calling every week for a status update. In fact, he never once returned my call. I don't know if he knows how to operate a phone. The service techs all pass the buck. Very unprofessional.