I was car shopping and went to a few places. While walking through the cars at Healey Auto, Amanda…read morecame out and helped me. She answered the questions she could about the cars I was interested in and gave me her card. I then went to another dealer. Walked their much larger inventory and no one approached me. I went back to Healey Auto, where Amanda got me the keys to a low-mileage Subaru Outback, which I took for a test drive. Got back and then worked with Shari, the finance person. In a few minutes, we had a deal. The entire experience was smooth and easy. I cannot fail to mention that the dogs on their team are friendly and helpful.

My mother and I have been taking our vehicles to Brian since before Healey Auto opened, and we'd…read morenever consider going anywhere else. The service is fast, friendly and reliable and the prices can't be beat!

Tim's used cars auto repair has always done very good work his prices below average And is an…read morehonest man, I have always gotten at least two estimates and he always does the best of all others, His work is always 100% complete

This guy , Tim , apparently will jam you with a bogus car in a New York minute . I was going to…read morebuy a car from him . Turns out it had a "small" oil leak that he did not intend to fix , because it wasn't a big deal . Left a puddle of oil that had to be cleaned up after running maybe 10 minutes . I asked if it would take an inspection sticker like that . Tim said o yeah it wasn't a problem . Needless to say I did not buy the car because it really leaked too much to actually drive it around without fixing it . Tim said he would just sell it to someone else . My observation of low coolant plus the oil leak pointed in the direction of a bad head gasket . Tim was not even willing to discuss that ! So in the end I told him he was a shister . Some one is going to buy that car and get screwed .

Update so far, lawyer has been contacted meeting next week. Someone had tried to hide a cracked rim…read morewith JB weld.... Talk about dangerous and stupid. Scoring on cam shaft and rockers, one inch of vertical play in drive shaft. Auto images sold me a total piece of shit and disguised it out didn't care to check it out thoroughly at all.

Bought a car from here about a year ago, check engine light came on while on the way home from this…read morebusiness, the owner got it fixed but was not finished for a month after the purchase. The backup camera didn't work upon purchase and the owner promised to fix it which he didn't and instead paid us the cost of the part to take it somewhere else. We were also promised a 1 year drivetrain warranty which we did not receive. Fast forward 1 year and we have had all of the electronics stop working in the vehicle, replaced radiator hoses and oil lines, and are now looking at at $6,000 bill because the exhaust manifold is cracked. Do not under any circumstances buy a vehicle from or bring your vehicle here.

My husband and I both had identity theft that tanked our credit score over 100 points in just a…read moreday. I just got online after working v to rebuild it and then de ided never mind. Ken Ellis from motor city called me and asked if he could help me get a car. ( mine the transmission was going fast and had no heat or air due to squirrels) i said we'll i need to tell you what's going on first then we can de ide. I told him what happened and he says I can get you in one. I said ok I have 2 jobs so I will need to find time. He sent me an email with his hours of working so it made it easier to go around that. I sent an email back stating the day and time. He was good to go. I got there and he did exactly what he said he would do and then some. I told him I needed a car that will fit a 4x8 piece of plywood. He did it! He is absolutely the person to go see if you need a car. Hes a miracle worker. Not pushy and is funny as he()! Ill post my car . Thank you Ken!!

I haven't purchased a car in 10 years. After a lot of research, I came upon a 2020 Lincoln Corsair…read moreat this dealership. It was priced approx $3,000+ below KBB. I sent an email inquiring about the vehicle. Tom was able to respond to me almost immediately. Tom was very helpful, pleasant, and best of all... not pushy. He was able to give me a great deal of information and plenty of time to make a decision. The entire process was relatively stress free. I definitely recommend a visit

Buyer beware! I've never dealt with such an unreasonable, greedy, patently immoral dealership. They…read morebuy used cars at auction that have been involved in accidents and have safety issues. They make their best attempt to hide and dismiss problems and list their "pretty" vehicles for top dollar. The description of vehicle options are also falsely described as well. When confronted with evidence of issues, false descriptions and damage, they do not negotiate and adjust their price to compensate and instead expect customers to accept responsibility and handle issues themselves on their own dime. I wasted a considerable amount of time and money at First City Cars and Trucks. I think consumers should be aware of their practices and look elsewhere for their next vehicle purchase.

Recommended my son go here after an unfortunate experience with his first purchase of a vehicle…read more Dave and Rebecca made it an amazing and comfortable experience for him and were patient and thorough in answering all of our questions. An absolute pleasure to work with!!

I hate my VW. It had a check engine light at 6,000 miles. Getting a loaner car was the equivalent…read moreof reasoning with a toddler (so for sake of keeping the peace I paid for a rental car out of pocket) & after getting a shutter motor replaced, the next morning the car locked with the keys in it. The VW app also decided to stop working - can't remote start, lock or unlock. How does a car lock with both keys inside & the app malfunction after getting repairs?! Worst car I've ever had. Service & sales are kind, but nothing about this experience is good.

I purchased a used vehicle in October 2025 from Rochester Volkswagen in Rochester, NH. I drove over…read more3 hours to purchase this vehicle. Within 48 hours of owning the vehicle, the check engine light came on. I reached out to Rochester Volkswagen. Rochester Volkswagen told me to go to my local dealership to have the vehicle checked out since I bought the extended warranty. The extended warranty did not cover the parts that need to be replaced. The vehicle came with a 3 month warranty from Rochester Volkswagen, so I asked them to repair the vehicle. At the Rochester Volkswagen request, I sent them the invoice/quote for the repairs that were required. The Rochester Volkswagen stopped responding to me once they received the invoice/quote for the repairs. Below are the dates that I reached out to Rochester Volkswagen: 08OCT25 09OCT25 16OCT25 28OCT25 30OCT25 03NOV25 11NOV25 17NOV25 20NOV25 28NOV25 03DEC25 11DEC25 This was a horrible experience. Update: The day I posted this review, the General Sales Manager Mr. Will Stergis called, texted messaged, and emailed me to resolve this issue. Below are the dates and conversation with Mr. Stergis: 14JAN26: Mr. Stergis: Please contact me at your earliest convenience! (603)332-6242 and ask for Will! Me: At this point, I prefer email in order to have documentation of our correspondence. Mr. Stergis: I understand, and I apologize for any confusion, my work email has been acting up, so it's possible things were lost in translation. Do you happen to have the Repair (RO) for the Jeep? We have no problem covering it for you. If you wouldn't mind sending it over, I can have a check cut and mailed out to you today. We truly pride ourselves on providing great customer service, and I'd like the opportunity to make this right for you as quickly as possible. Once everything is resolved and a check is on the way, I'd really appreciate it if you would consider updating or removing your review. Please let me know if you have any questions, and thank you for bringing this to my attention. Network outage occurred the afternoon of 14JAN26 and then a snowstorm delayed with getting the RO to the dealership. 20JAN26: Mr. Stergis: Just wanted to follow up and get the total for the repair order on the Jeep! 23JAN26: Me: Sorry for the delay. I attached the invoice that Capital Garage Jeep did back in October. They said no changes to the cost. I will also forward you the email from the dealership as well. 27JAN26: Me: Have you reviewed the RO? 28JAN26: Me: Have you reviewed the RO? Mr. Stergis: I did thank you for sending it to me! I am off today but will connect with my office tomorrow and get the check cut! 03FEB26: Mr. Stergis: Just confirming you got a check from us? Me: No, it hasn't arrived. 09FEB26: Me: Has the check been sent? 17FEB26: Me: I will be reinstating my negative review of your dealership today since you have not returned my emails. I never received a check even though your last email on February 02 (date was actually 03FEB26) asked if I received a check. I will be adding more details into my review as well. I am a 26 year Army veteran (recently retired) and have purchased vehicles around the country. This has been the worst experience I have had with a car dealership. I will not buy from them again.

From getting financing for my college age daughter's first car to helping her with the same car ten…read moreyears later, they have never missed a beat. This dealership is outstanding in every department. When my daughter's car met an ice mountain Candy in servicing went above and beyond to help her get the tools to get the car fixed. It's refreshing to have nice people to deal with and this dealership is a breath of fresh air. Thank you all and one-- in particular Candy in service.

LETHAL NEGLIGENCE AND TOTAL GHOSTING BY MANAGEMENT I am…read morewriting this to warn anyone considering servicing their vehicle at Toyota of Rochester. We experienced two life-threatening incidents due to extreme mechanical negligence, and management is now completely ghosting us. 1. First Incident: After a routine oil change, the car started smoking on the highway. Technicians failed to tighten components correctly, causing a massive oil leak. They admitted fault and gave us a service credit. 2. Second Incident: We used that credit to buy new tires here. After pickup, the car felt dangerously unstable. We took it to another Toyota service center in Dover for an independent inspection. The result was horrifying: ALL 24 WHEEL LUG NUTS WERE LEFT LOOSE. My husband could have lost a wheel on the highway. We have an open case with Toyota Corporate, but the Rochester management has refused to return our calls for over two weeks. I have attached the official report from the Dover service center proving that all 24 bolts were loose. This level of safety violation is criminal. STAY AWAY!