Great knowledgeable customer service! I ordered the wrong size tire and they graciously and kindly…read morelet me exchange them. Great prices also! Highly recommend!

We to Colony today and they weren't open , but I set a time to meet there and a man came out with…read morethe mirror I needed for my daughters car, mad sure it was the right one I would recommend them to anyone looking for used car parts. What a stand up operation!

I was car shopping and went to a few places. While walking through the cars at Healey Auto, Amanda…read morecame out and helped me. She answered the questions she could about the cars I was interested in and gave me her card. I then went to another dealer. Walked their much larger inventory and no one approached me. I went back to Healey Auto, where Amanda got me the keys to a low-mileage Subaru Outback, which I took for a test drive. Got back and then worked with Shari, the finance person. In a few minutes, we had a deal. The entire experience was smooth and easy. I cannot fail to mention that the dogs on their team are friendly and helpful.

My mother and I have been taking our vehicles to Brian since before Healey Auto opened, and we'd…read morenever consider going anywhere else. The service is fast, friendly and reliable and the prices can't be beat!

Tim's used cars auto repair has always done very good work his prices below average And is an…read morehonest man, I have always gotten at least two estimates and he always does the best of all others, His work is always 100% complete

This guy , Tim , apparently will jam you with a bogus car in a New York minute . I was going to…read morebuy a car from him . Turns out it had a "small" oil leak that he did not intend to fix , because it wasn't a big deal . Left a puddle of oil that had to be cleaned up after running maybe 10 minutes . I asked if it would take an inspection sticker like that . Tim said o yeah it wasn't a problem . Needless to say I did not buy the car because it really leaked too much to actually drive it around without fixing it . Tim said he would just sell it to someone else . My observation of low coolant plus the oil leak pointed in the direction of a bad head gasket . Tim was not even willing to discuss that ! So in the end I told him he was a shister . Some one is going to buy that car and get screwed .

Bought a car from here about a year ago, check engine light came on while on the way home from this…read morebusiness, the owner got it fixed but was not finished for a month after the purchase. The backup camera didn't work upon purchase and the owner promised to fix it which he didn't and instead paid us the cost of the part to take it somewhere else. We were also promised a 1 year drivetrain warranty which we did not receive. Fast forward 1 year and we have had all of the electronics stop working in the vehicle, replaced radiator hoses and oil lines, and are now looking at at $6,000 bill because the exhaust manifold is cracked. Do not under any circumstances buy a vehicle from or bring your vehicle here.

Crook, Rude, shady business that sells lemons to customers. Daughters first time buying a car, told…read morehe would repair the AC before the car left the lot, never did claiming part needed to be ordered. Countless calls for over a month and countless excuses and never fixed the AC. Radio also never worked in the vehicle. Little over a month of purchase, the breaks went as well as the heat shield fell off. Owner is rude, unprofessional and knowingly takes FULL advantage of people. Definitely reporting to better business bureau!

My husband and I both had identity theft that tanked our credit score over 100 points in just a…read moreday. I just got online after working v to rebuild it and then de ided never mind. Ken Ellis from motor city called me and asked if he could help me get a car. ( mine the transmission was going fast and had no heat or air due to squirrels) i said we'll i need to tell you what's going on first then we can de ide. I told him what happened and he says I can get you in one. I said ok I have 2 jobs so I will need to find time. He sent me an email with his hours of working so it made it easier to go around that. I sent an email back stating the day and time. He was good to go. I got there and he did exactly what he said he would do and then some. I told him I needed a car that will fit a 4x8 piece of plywood. He did it! He is absolutely the person to go see if you need a car. Hes a miracle worker. Not pushy and is funny as he()! Ill post my car . Thank you Ken!!

I haven't purchased a car in 10 years. After a lot of research, I came upon a 2020 Lincoln Corsair…read moreat this dealership. It was priced approx $3,000+ below KBB. I sent an email inquiring about the vehicle. Tom was able to respond to me almost immediately. Tom was very helpful, pleasant, and best of all... not pushy. He was able to give me a great deal of information and plenty of time to make a decision. The entire process was relatively stress free. I definitely recommend a visit

Buyer beware! I've never dealt with such an unreasonable, greedy, patently immoral dealership. They…read morebuy used cars at auction that have been involved in accidents and have safety issues. They make their best attempt to hide and dismiss problems and list their "pretty" vehicles for top dollar. The description of vehicle options are also falsely described as well. When confronted with evidence of issues, false descriptions and damage, they do not negotiate and adjust their price to compensate and instead expect customers to accept responsibility and handle issues themselves on their own dime. I wasted a considerable amount of time and money at First City Cars and Trucks. I think consumers should be aware of their practices and look elsewhere for their next vehicle purchase.

Recommended my son go here after an unfortunate experience with his first purchase of a vehicle…read more Dave and Rebecca made it an amazing and comfortable experience for him and were patient and thorough in answering all of our questions. An absolute pleasure to work with!!

Giving one star because our overall experience with buying a car here has been miserable. We…read moreinitially had a good experience with our sales guy Dave and purchased a 4 year old Hyundai Tucson at the going rate was for that make and model and mileage. We live in Maine and bought the car on our way down to an event in Boston, so it worked out. Legitimately 30 minutes after leaving the dealership, the check engine light turns on. We take it to Autozone and got the code reading. We are in contact with Dave who wants us to come back to the dealership (which we can't do because of other obligations and we live 3 hours away) and he tells us that they will handle it/pay for it since they don't like doing business like that. We take it to a dealer by us and get it diagnosed and it comes back at costing $2,400. Now all of the sudden Rochester doesn't know if they can approve to fix it, but they'll cover the $200 diagnostic. We go back and forth with them for weeks and they keep pushing us off and saying they will call back (which they don't) until finally they say the Allstate warranty they pushed us to buy actually covers it. We call the Allstate and they tell us it covers it. We then find out the original place that diagnosed the vehicle doesn't accept third party warranties. We call around and the only place willing to take it is 1.5 hours away. We drive it there to drop it off, and then they tell us Allstate is actually refusing to cover the issue. We then have to battle Allstate to get it approved since they told us originally it would be. Finally they agree and the part gets fixed. We have since been calling RochesterVW every week to get that original $200 diagnostic reimbursed like they said they would and every single time they either push us off or say they've sent it. That was six months ago. Still no check. On top of all that, the car didn't have any of the standard tire changing tools in the trunk. Hard to feel like we weren't completely scammed by this company. We usually buy our vehicles in cash from private sale to avoid dealerships, but this was a stretch purchase for us since we were having a baby and wanted a nice newer, safer car that wouldn't have any immediate issues since it was low milage and coming from a dealer. I strongly advise avoiding this business.

I hate my VW. It had a check engine light at 6,000 miles. Getting a loaner car was the equivalent…read moreof reasoning with a toddler (so for sake of keeping the peace I paid for a rental car out of pocket) & after getting a shutter motor replaced, the next morning the car locked with the keys in it. The VW app also decided to stop working - can't remote start, lock or unlock. How does a car lock with both keys inside & the app malfunction after getting repairs?! Worst car I've ever had. Service & sales are kind, but nothing about this experience is good.

Do not buy a vehicle from these clowns under any circumstances. I have a 2017 Toyota Tacoma that is…read moregarage parked with 26k miles on it. Rust is forming in the driver side door sill. It's an issue with Toyotas. I brought them in to have them fix it under a service bulletin. Toyota denied the claim as being too late - that's on Toyota not Rochester Toyota. However, the service manager never informed me of the decision despite me calling every week for a status update. In fact, he never once returned my call. I don't know if he knows how to operate a phone. The service techs all pass the buck. Very unprofessional.

Everyone was professional. They answered all of my questions and provided all the help I needed.read more