Do not buy a vehicle from these clowns under any circumstances. I have a 2017 Toyota Tacoma that is…read moregarage parked with 26k miles on it. Rust is forming in the driver side door sill. It's an issue with Toyotas. I brought them in to have them fix it under a service bulletin. Toyota denied the claim as being too late - that's on Toyota not Rochester Toyota. However, the service manager never informed me of the decision despite me calling every week for a status update. In fact, he never once returned my call. I don't know if he knows how to operate a phone. The service techs all pass the buck. Very unprofessional.

Everyone was professional. They answered all of my questions and provided all the help I needed.read more

I was happy with the service department of this dealership until 4 months ago. I went in for an…read moreoil change and software update. I waited in the customer area and went to the front a couple of times. The service staff were joking and using profane language in an area that should have been all about customer service. After the update the NAV system no longer worked. A few weeks later I brought the car back in to get this fixed. They said that I needed to change my whole panel to get this fixed and that I was lucky to have an extended warranty. I declined this and today downloaded software and fixed my NAV system. I will never use this dealership again.

So I'm having an issue with the uConnect system in my 2015 Ram switching sources. In other words,…read moreI'll be listening to my music via my iPhone with the bluetooth connection and it switches spontaneously to the AUX input and then switches to the Sirius/XM tab, which I don't subscribe to so it's one big long infomercial on why I should have a Sirius/XM subscription. So I go online and download the most recent software update to a flash drive and use the instructions to install the update in my car. Voila! Success! But this doesn't fix the problem. I call uConnect and they do a bit of trouble shooting and the problem still persists. I'm told I have to bring it to the dealership which is where this business comes in. I make an appointment specifically telling them this problem on a Friday so they say they can look at it Monday, so far so good. I drop it off Sunday night and specifically write my problem on those night drop envelopes telling them why the vehicle is here and what the problem(s) is (are). I get told while at work today that the car is ready. So my wife picks it up. Dropped 541 dollars because I needed the oil changed and the rear defroster re-glued. But the invoice says they charged 199.95 as 'labor' for assessing the uConnect issue. The invoice says that uConnect went to 4G service and that my 'version' is 3G. It also said I'm to call uConnect and they're supposed to send 'hardware' to reconnect. So I follow this advice and the gentleman at uConnect says that 'wouldn't have anything to do with what your telling me' and puts me through to the same number that told me I had to bring it to the dealer the first time. So I oblige this person and follow their advice which, big surprise, doesn't work and she tells me to bring it back to the dealer. Now I call this dealership back and tell them that uConnect did not agree with anything that they recommended. I also confirmed that they charged me nearly 200 dollars essentially to do....what? Labor? I wish I could make 200 dollars for making a phone call. I almost wouldn't care if the information was valid but as stated above, uConnect told me that's not the issue. So now I'm out 200 dollars and getting the royal run around if it wasn't obvious from my description above. To make matters even worse, the service guy on the phone started to say that they didn't really know what the problem with the radio was, even though I took great pains to write out the problem on the back of the drop box envelope. I think everyone is familiar with those envelopes? They ask for everything including next of kin? I guess, they just grab the keys out and throw all that vital information in the trash. Because again, it's not like the customer used it to communicate critical information about the vehicle's problems to you. And then of course above all, the veiled attitude that how dare I question their labor charge when they did absolutely nothing for that 200 dollars except make one phone call. As a 'conciliatory' offering, he tells me to bring the vehicle back and he'll 'take another look at it and won't charge me'. Gee, thanks, I really appreciate that. Because I have all the time in the world to bring it back to them to have another look at the problem they didn't address the first time they had it. I won't even mention that they didn't bother to top off my tire pressure even though I put that on the drop envelope too...oops, I guess I just did. Next time, just tell me to bring it to someone else who cares about the quality of work they deliver for the price they charge. It will save me a lot of time and aggravation.

A few minor mistakes ( probably cuz I have the gift of gab and distract them lol ) Any mistake is…read moreeasy to overlook as the people working there do their best to provide stellar service and are hard-working people of integrity. I do hope that each one of them sees this review and smiles. If ever feel safe enough to be in New Hampshire again, I will certainly find a way to pay them a visit just to say hi and see if my favorite people who work in sales, finance, and service are doing well :)

We are a Ford family (we own 8), so we were pleasantly surprised when we moved to an area that had…read morea Sales & Service dealership within 4miles! The Service Department set my husband & I up with distinctive Service Reps, who work very closely on keeping everything "Service" up to date and running smoothly. They have worked on all of our vehicles and are Shelby certified. We have had Great success selling them 2 Fords for resale. And after 3 trys...we finally had the Wonderful opportunity to purchase a vehicle from them. We feel lucky to have had such a great experience so far!

dealing with recall issues and I understand the stress of the whole deal but working with Christy…read moreand Paul is one of the worst experiences in customer service i have ever had. The snarky attitude and dismissive way Christy talks to people is absolutely horrible. You start to ask questions and she gets defensive and transfers you to someone else. Paul was not much better with the way he speaks down to people, then tells you if you don't like it go to a different dealership. Not the best way to deal with an already stressful situation.

From the owner: Welcome to Key GMC of Rochester! When you shop with us, you not only get the top inventory of GMC…read moremodels in the Concord, Portsmouth, and Dover areas, but a reliable finance and service center. Everything we do here is with our customers in mind, and we will do whatever it takes to make buying your next car easy and hassle-free. Feel free to reach out to us at any point if you have more questions, and be sure to shop with us online and in person. The journey to getting your next new or used car just got easier.

Peter Keravich is the most honest car dealers our family has ever had the pleasure of buying a car…read morefrom. While buying a car can be very stressful, we had no pressure, and all good information leading to the purchase of our car. Peter is there for future questions or concerns, he does not disappear. We would recommend him to family and friends as a first stop in choosing their next used car.

just one of the best auto dealers I've ever dealt with hands-down,, didn't have a lot of money to…read morespend. Peter gave me two really good deals on vehicles recommend him highly.

My husband and I both had identity theft that tanked our credit score over 100 points in just a…read moreday. I just got online after working v to rebuild it and then de ided never mind. Ken Ellis from motor city called me and asked if he could help me get a car. ( mine the transmission was going fast and had no heat or air due to squirrels) i said we'll i need to tell you what's going on first then we can de ide. I told him what happened and he says I can get you in one. I said ok I have 2 jobs so I will need to find time. He sent me an email with his hours of working so it made it easier to go around that. I sent an email back stating the day and time. He was good to go. I got there and he did exactly what he said he would do and then some. I told him I needed a car that will fit a 4x8 piece of plywood. He did it! He is absolutely the person to go see if you need a car. Hes a miracle worker. Not pushy and is funny as he()! Ill post my car . Thank you Ken!!

I haven't purchased a car in 10 years. After a lot of research, I came upon a 2020 Lincoln Corsair…read moreat this dealership. It was priced approx $3,000+ below KBB. I sent an email inquiring about the vehicle. Tom was able to respond to me almost immediately. Tom was very helpful, pleasant, and best of all... not pushy. He was able to give me a great deal of information and plenty of time to make a decision. The entire process was relatively stress free. I definitely recommend a visit

This review is specifically about the service department. I see a lot of negative reviews about…read moresales but nothing much for the service department. I went to Rochester Volkswagen because, the day after my NH state inspection at a different shop, my check engine light came on (I know...right?) I brought it in for diagnostic and it was determined that cylinder 3 was misfiring due to a leak. They were very transparent about what needed to be ordered and what was potentially necessary. The part was ordered and after an additional appointment for installation, my car was back to working properly. It turned out that it didn't need anything additional. Was this all expensive? Of course. But the point I'm making is they didn't do anything else that wasn't necessary. They didn't lie about the car needing additional work from leak damage. I've learned my lesson. Even if the other shop is innocent, and they likely are, I will not be going back there. It is hard to trust. I will not name drop because I cannot say anything with certainty.

Giving one star because our overall experience with buying a car here has been miserable. We…read moreinitially had a good experience with our sales guy Dave and purchased a 4 year old Hyundai Tucson at the going rate was for that make and model and mileage. We live in Maine and bought the car on our way down to an event in Boston, so it worked out. Legitimately 30 minutes after leaving the dealership, the check engine light turns on. We take it to Autozone and got the code reading. We are in contact with Dave who wants us to come back to the dealership (which we can't do because of other obligations and we live 3 hours away) and he tells us that they will handle it/pay for it since they don't like doing business like that. We take it to a dealer by us and get it diagnosed and it comes back at costing $2,400. Now all of the sudden Rochester doesn't know if they can approve to fix it, but they'll cover the $200 diagnostic. We go back and forth with them for weeks and they keep pushing us off and saying they will call back (which they don't) until finally they say the Allstate warranty they pushed us to buy actually covers it. We call the Allstate and they tell us it covers it. We then find out the original place that diagnosed the vehicle doesn't accept third party warranties. We call around and the only place willing to take it is 1.5 hours away. We drive it there to drop it off, and then they tell us Allstate is actually refusing to cover the issue. We then have to battle Allstate to get it approved since they told us originally it would be. Finally they agree and the part gets fixed. We have since been calling RochesterVW every week to get that original $200 diagnostic reimbursed like they said they would and every single time they either push us off or say they've sent it. That was six months ago. Still no check. On top of all that, the car didn't have any of the standard tire changing tools in the trunk. Hard to feel like we weren't completely scammed by this company. We usually buy our vehicles in cash from private sale to avoid dealerships, but this was a stretch purchase for us since we were having a baby and wanted a nice newer, safer car that wouldn't have any immediate issues since it was low milage and coming from a dealer. I strongly advise avoiding this business.

Just had my 330i BMW serviced at Hagan's Motor Pool, and I have to say Mike and his team are…read moretop-notch. I brought the car in for routine service and because the cupholder squeaked every time I accelerated (yes, the cupholder). Not only did they take care of the service efficiently, but they actually fixed the mysterious squeak, too. Mike greeted me like an old friend, diagnosed my "critical cupholder malfunction" with a perfectly straight face, and had everything sorted before I could even finish a cup of coffee (which I can now enjoy in peace, thanks to the repaired holder). The team was fast, professional, and a pleasure to work with. If your BMW has a real issue or just a quirky one this is the place to go. Highly recommended if you need your vehicle serviced and or fixed in any way!

Don't buy from here!!! The engine went on the car I bought from this place only 2 months after I…read moreput $7,000 dollars cash down on a car with these people and couldn't even get the owner on the phone after I let them know that it happened to discuss possible solutions to have it fixed or remedy the problem in any reasonable manner. The sales person Joe was the only one that was willing to help but the owner was completely rude, unprofessional and unwilling to even have a phone conversation with me or discuss anything until I contacted the Better Business Bureau of New Hampshire. Learn from my mistake, spend your time and money elsewhere, this business is not professional beyond surface level. Court litigation is the result of dealing with this business, I would not misinform you..if you're a consumer that works hard for your money don't get robbed at businesses like this.

Just learned they will not service or sell you a vehicle based on your political affiliation!…read more I've been a customer for years as well as my dad. My dad's been a friend of the owner for 25 years, bought and serviced many vehicles over the years. However, because my dad voted for "the other candidate" the NBAC refuses to work with him anymore. It's so sad and pathetic that this happened. A long friendship destroyed because of something so petty.

This was by far the best dealership experience i've ever had! Excellent guys here! gave me more…read morethan expected for an old Chrysler.

If I could give a review lower than one star, I would. Calef Auto is a complete rip off…read more Bought a truck from them less than a year ago. Within the first two days of buying the truck, it was having major issues starting up - shuddering, turning off and on, etc. Still under my one week warranty, I called Calef, only to be told rather rudely that it was my problem not theirs and that there was nothing they could or would do for me. I just took it in to get it inspected and was told there are gaping holes in the frame, among a host of other problems that render the truck completely useless. Less than a year after purchase. Obviously I should have had it checked out by an independent mechanic - my mistake which I will never repeat. But does anyone know that in New Hampshire they are not legally obligated to disclose information about the vehicles? These guys sold me a f*cking lemon and knew it and took my money and told me to f*ck off. This place deserves to be shut down. DO NOT BUY.

I will not do business with this dealership! BUYERS BEWARE!…read more I put a deposit on a car at this place, and made an appointment to have it checked out by my mechanic. An hour before it was supposed to be sent up there, they decided that they would not send it to the garage, as they would just "tear it apart" over there, and it would be a waste of their time. When I asked if I could take it to a different mechanic, they REFUSED, and told me that if their 30-day warrantee and an inspection sticker wasn't good enough, then they would not sell it to me. So, take away point: THEY WOULD NOT ALLOW ME TO HAVE A MECHANIC LOOK AT THE CAR BEFORE I BOUGHT IT! If there is a bigger red-flag about a car or dealership, I can't think of one. At first it was that particular garage, but when I asked about going to another, the salesman said they were not going to let it go anywhere at all. And, nothing I said to the salesman could convince them otherwise, to the point where he told me "Look, I don't want to keep going around in circles and get aggravated with you - it isn't going to happen." Seeing other reviews here saying "Have your mechanic check out any car you want to buy here" or that they are a "rip-off", only makes it more clear to me that this is not a dealership to do business with. There are multiple others within a few minutes up the same road - my advice would be to drive on by Calef Hwy Auto.