If I could give a review lower than one star, I would. Calef Auto is a complete rip off…read more Bought a truck from them less than a year ago. Within the first two days of buying the truck, it was having major issues starting up - shuddering, turning off and on, etc. Still under my one week warranty, I called Calef, only to be told rather rudely that it was my problem not theirs and that there was nothing they could or would do for me. I just took it in to get it inspected and was told there are gaping holes in the frame, among a host of other problems that render the truck completely useless. Less than a year after purchase. Obviously I should have had it checked out by an independent mechanic - my mistake which I will never repeat. But does anyone know that in New Hampshire they are not legally obligated to disclose information about the vehicles? These guys sold me a f*cking lemon and knew it and took my money and told me to f*ck off. This place deserves to be shut down. DO NOT BUY.

I will not do business with this dealership! BUYERS BEWARE!…read more I put a deposit on a car at this place, and made an appointment to have it checked out by my mechanic. An hour before it was supposed to be sent up there, they decided that they would not send it to the garage, as they would just "tear it apart" over there, and it would be a waste of their time. When I asked if I could take it to a different mechanic, they REFUSED, and told me that if their 30-day warrantee and an inspection sticker wasn't good enough, then they would not sell it to me. So, take away point: THEY WOULD NOT ALLOW ME TO HAVE A MECHANIC LOOK AT THE CAR BEFORE I BOUGHT IT! If there is a bigger red-flag about a car or dealership, I can't think of one. At first it was that particular garage, but when I asked about going to another, the salesman said they were not going to let it go anywhere at all. And, nothing I said to the salesman could convince them otherwise, to the point where he told me "Look, I don't want to keep going around in circles and get aggravated with you - it isn't going to happen." Seeing other reviews here saying "Have your mechanic check out any car you want to buy here" or that they are a "rip-off", only makes it more clear to me that this is not a dealership to do business with. There are multiple others within a few minutes up the same road - my advice would be to drive on by Calef Hwy Auto.

They sold the car from under us because we wouldn't use their preferred way of payment and someone…read morewho wasn't even there yet might've. Management didn't explain well at all but the salesman was good and deserves a better dealership he was the only slightly good part if my families experience here. If you want to buy a car with a pre-approved loan going through with an electronic transfer (that is not with the dealership) from your place of choice that might take a bit to transfer dont try that here unless you want to hear "first come first serve" while you wait for the bank to transfer when you have it pre-approved and know it WILL go through. This was so stressful and really wasn't worth it as we aren't from super close by, the experience was so much time and effort for a car we really wanted and we just ended feel unfavored by the dealership with a long drive home and a loan to cancle.

So I'm having an issue with the uConnect system in my 2015 Ram switching sources. In other words,…read moreI'll be listening to my music via my iPhone with the bluetooth connection and it switches spontaneously to the AUX input and then switches to the Sirius/XM tab, which I don't subscribe to so it's one big long infomercial on why I should have a Sirius/XM subscription. So I go online and download the most recent software update to a flash drive and use the instructions to install the update in my car. Voila! Success! But this doesn't fix the problem. I call uConnect and they do a bit of trouble shooting and the problem still persists. I'm told I have to bring it to the dealership which is where this business comes in. I make an appointment specifically telling them this problem on a Friday so they say they can look at it Monday, so far so good. I drop it off Sunday night and specifically write my problem on those night drop envelopes telling them why the vehicle is here and what the problem(s) is (are). I get told while at work today that the car is ready. So my wife picks it up. Dropped 541 dollars because I needed the oil changed and the rear defroster re-glued. But the invoice says they charged 199.95 as 'labor' for assessing the uConnect issue. The invoice says that uConnect went to 4G service and that my 'version' is 3G. It also said I'm to call uConnect and they're supposed to send 'hardware' to reconnect. So I follow this advice and the gentleman at uConnect says that 'wouldn't have anything to do with what your telling me' and puts me through to the same number that told me I had to bring it to the dealer the first time. So I oblige this person and follow their advice which, big surprise, doesn't work and she tells me to bring it back to the dealer. Now I call this dealership back and tell them that uConnect did not agree with anything that they recommended. I also confirmed that they charged me nearly 200 dollars essentially to do....what? Labor? I wish I could make 200 dollars for making a phone call. I almost wouldn't care if the information was valid but as stated above, uConnect told me that's not the issue. So now I'm out 200 dollars and getting the royal run around if it wasn't obvious from my description above. To make matters even worse, the service guy on the phone started to say that they didn't really know what the problem with the radio was, even though I took great pains to write out the problem on the back of the drop box envelope. I think everyone is familiar with those envelopes? They ask for everything including next of kin? I guess, they just grab the keys out and throw all that vital information in the trash. Because again, it's not like the customer used it to communicate critical information about the vehicle's problems to you. And then of course above all, the veiled attitude that how dare I question their labor charge when they did absolutely nothing for that 200 dollars except make one phone call. As a 'conciliatory' offering, he tells me to bring the vehicle back and he'll 'take another look at it and won't charge me'. Gee, thanks, I really appreciate that. Because I have all the time in the world to bring it back to them to have another look at the problem they didn't address the first time they had it. I won't even mention that they didn't bother to top off my tire pressure even though I put that on the drop envelope too...oops, I guess I just did. Next time, just tell me to bring it to someone else who cares about the quality of work they deliver for the price they charge. It will save me a lot of time and aggravation.

From getting financing for my college age daughter's first car to helping her with the same car ten…read moreyears later, they have never missed a beat. This dealership is outstanding in every department. When my daughter's car met an ice mountain Candy in servicing went above and beyond to help her get the tools to get the car fixed. It's refreshing to have nice people to deal with and this dealership is a breath of fresh air. Thank you all and one-- in particular Candy in service.

LETHAL NEGLIGENCE AND TOTAL GHOSTING BY MANAGEMENT I am…read morewriting this to warn anyone considering servicing their vehicle at Toyota of Rochester. We experienced two life-threatening incidents due to extreme mechanical negligence, and management is now completely ghosting us. 1. First Incident: After a routine oil change, the car started smoking on the highway. Technicians failed to tighten components correctly, causing a massive oil leak. They admitted fault and gave us a service credit. 2. Second Incident: We used that credit to buy new tires here. After pickup, the car felt dangerously unstable. We took it to another Toyota service center in Dover for an independent inspection. The result was horrifying: ALL 24 WHEEL LUG NUTS WERE LEFT LOOSE. My husband could have lost a wheel on the highway. We have an open case with Toyota Corporate, but the Rochester management has refused to return our calls for over two weeks. I have attached the official report from the Dover service center proving that all 24 bolts were loose. This level of safety violation is criminal. STAY AWAY!

Had a bit of a rocky start to getting an issue fixed on a car we had recently bought, with some…read morepassing of the buck and lack of professional communication, but Brian really turned things around and did the right thing by getting us right in and getting things taken care of, no beating around the bush. I appreciated his professionalism, his patience, and his willingness to work with us.

Bought my Gladiator from Larry at Tri City in 2023, he was the new guy at the time and he was…read moregreat. The new facility is beautiful, service is 10x better than it was before. Driving directly into the service department when it's raining or snowing is a game changer. Everyone's been awesome! Thank you!

Update so far, lawyer has been contacted meeting next week. Someone had tried to hide a cracked rim…read morewith JB weld.... Talk about dangerous and stupid. Scoring on cam shaft and rockers, one inch of vertical play in drive shaft. Auto images sold me a total piece of shit and disguised it out didn't care to check it out thoroughly at all.

Bought a car from here about a year ago, check engine light came on while on the way home from this…read morebusiness, the owner got it fixed but was not finished for a month after the purchase. The backup camera didn't work upon purchase and the owner promised to fix it which he didn't and instead paid us the cost of the part to take it somewhere else. We were also promised a 1 year drivetrain warranty which we did not receive. Fast forward 1 year and we have had all of the electronics stop working in the vehicle, replaced radiator hoses and oil lines, and are now looking at at $6,000 bill because the exhaust manifold is cracked. Do not under any circumstances buy a vehicle from or bring your vehicle here.

Ron answered the call late one afternoon and I coasted in to his shop to get my brakes fixed on my…read moretruck. Ron was really personable, competent and honest. He and Mike worked very quickly as a well oiled team to fix my brakes and I have complete confidence in them. Would return anytime to fix anything with them

This is the best small family owned dealership I've had the pleasure to do business with.The…read moreservice center down back is run my there son who is very very knowable . They are good people who tell it like it is. The prices of their vehicules are very fair as is the repair shop. If you want excellent service that's the place to go.

I hate my VW. It had a check engine light at 6,000 miles. Getting a loaner car was the equivalent…read moreof reasoning with a toddler (so for sake of keeping the peace I paid for a rental car out of pocket) & after getting a shutter motor replaced, the next morning the car locked with the keys in it. The VW app also decided to stop working - can't remote start, lock or unlock. How does a car lock with both keys inside & the app malfunction after getting repairs?! Worst car I've ever had. Service & sales are kind, but nothing about this experience is good.

I purchased a used vehicle in October 2025 from Rochester Volkswagen in Rochester, NH. I drove over…read more3 hours to purchase this vehicle. Within 48 hours of owning the vehicle, the check engine light came on. I reached out to Rochester Volkswagen. Rochester Volkswagen told me to go to my local dealership to have the vehicle checked out since I bought the extended warranty. The extended warranty did not cover the parts that need to be replaced. The vehicle came with a 3 month warranty from Rochester Volkswagen, so I asked them to repair the vehicle. At the Rochester Volkswagen request, I sent them the invoice/quote for the repairs that were required. The Rochester Volkswagen stopped responding to me once they received the invoice/quote for the repairs. Below are the dates that I reached out to Rochester Volkswagen: 08OCT25 09OCT25 16OCT25 28OCT25 30OCT25 03NOV25 11NOV25 17NOV25 20NOV25 28NOV25 03DEC25 11DEC25 This was a horrible experience. Update: The day I posted this review, the General Sales Manager Mr. Will Stergis called, texted messaged, and emailed me to resolve this issue. Below are the dates and conversation with Mr. Stergis: 14JAN26: Mr. Stergis: Please contact me at your earliest convenience! (603)332-6242 and ask for Will! Me: At this point, I prefer email in order to have documentation of our correspondence. Mr. Stergis: I understand, and I apologize for any confusion, my work email has been acting up, so it's possible things were lost in translation. Do you happen to have the Repair (RO) for the Jeep? We have no problem covering it for you. If you wouldn't mind sending it over, I can have a check cut and mailed out to you today. We truly pride ourselves on providing great customer service, and I'd like the opportunity to make this right for you as quickly as possible. Once everything is resolved and a check is on the way, I'd really appreciate it if you would consider updating or removing your review. Please let me know if you have any questions, and thank you for bringing this to my attention. Network outage occurred the afternoon of 14JAN26 and then a snowstorm delayed with getting the RO to the dealership. 20JAN26: Mr. Stergis: Just wanted to follow up and get the total for the repair order on the Jeep! 23JAN26: Me: Sorry for the delay. I attached the invoice that Capital Garage Jeep did back in October. They said no changes to the cost. I will also forward you the email from the dealership as well. 27JAN26: Me: Have you reviewed the RO? 28JAN26: Me: Have you reviewed the RO? Mr. Stergis: I did thank you for sending it to me! I am off today but will connect with my office tomorrow and get the check cut! 03FEB26: Mr. Stergis: Just confirming you got a check from us? Me: No, it hasn't arrived. 09FEB26: Me: Has the check been sent? 17FEB26: Me: I will be reinstating my negative review of your dealership today since you have not returned my emails. I never received a check even though your last email on February 02 (date was actually 03FEB26) asked if I received a check. I will be adding more details into my review as well. I am a 26 year Army veteran (recently retired) and have purchased vehicles around the country. This has been the worst experience I have had with a car dealership. I will not buy from them again.