Unlike the others that have reviewed here, I've never experienced a car purchase so easy. As a…read morematter of fact, reading these I'm not sure we even went to the same place. I've had a lot of car purchase transactions over the years, none have been anything like this one - EXTREMELY POSITIVE. Our son's girlfriend purchased a Subaru Forrester from them a few months back, had the same experience we did. Very few people take the time to post a positive review, the few negatives I see here aren't really that specific. I'll be specific. Stopped by the Somersworth location because my 16 year old truck had reached the end. Met Tony, what a fantastic person to work with. Listened to us, showed us several options, never tried to up-sell us to something I didn't want. Actually discouraged me from up-selling myself into something that would have gotten worse mileage than I wanted (but it sure was pretty...). I initially was drawn into a Jeep Grand Cherokee, unfortunately it sold earlier that day. I looked at another, newer, more expensive Jeep. Tony quickly pointed out that it was a 5.7l (yeh, Hemi baby...) and if better gas mileage was one of my goals, this wasn't gonna work. Right, he passed over $3k more in price because it wasn't going to be the right vehicle, even though in the thrill of the hunt, I thought I'd make an exception just because I liked the way it looked, lol. We looked over several on the lot that were nice, but not exactly what I had in mind. I was pretty stuck on a Jeep due to happy experiences with them in the past, he offered to check the other lot inventory to see if there was something I might be interested when the better half saw the Dodge we ended up with. Both Tony and I noted the Nitro is based on the Jeep Liberty, an excellent little "ute" and one I'm very familiar with and like. Tossed a plate on it, handed the keys over, and let us go for a ride... unchaperoned so we could really get a good feel for it and be comfortable. After a test drive, I commented that it wasn't running quite right. I had already diagnosed this on the test drive, I do all my own work and know my away around a car pretty good. Tony jumped right on it, had it pulled into the shop and fixed while we were still talking to him about numbers (bad coil, very common on Mopar 3.7 & 4.7l motors since they don't have traditional cap, rotor, plug wires but are coil-on-plug ignition). They also replaced the O2 sensor that wasn't even tossing a code, and it had a new sticker on it by time of delivery. Speaking about talking about numbers, the final price was VERY reasonable, less than sticker, and reached in seconds without the typical "let me talk to my manager" or the usual back and forth crap you deal with. Didn't try to up-sell an extended warranty to cover the difference between sticker and the price HE offered. Yes, he offered the price that was below marked price, which happened to be exactly where we were comfortable. He also let our 3 year old grandson name one of his fish :). Never felt rushed. Never felt pressure. Never felt anything but that he really cared about us in the sale. Went above and beyond to not only help find the best financing deal but to turn around delivery in less than a day because I was on a very tight travel schedule, I won't get into the specifics of the additional steps he took to make sure I had something safe to drive before I had to leave the area, but be assured he took care of me above and beyond what anyone could reasonable expect. The level of service we got as strangers is better than you would expect if you were a family friend at any place else. Drove off in a Dodge Nitro that is everything I was looking for, drives perfect, looks great, and not once during the sale did I feel anything other than 100% comfortable. People talk about painless experiences, I've had harder shopping trips to Walmart. If you are in the market for a GOOD used car, you'd be foolish not to go to Calef's in Somersworth and ask for Tony. Tell them you saw this review from Scott on Yelp. Used car salesmen have a bad rap, Tony is doing his damnest to prove that isn't all of them. We will be back. We will tell friends and family to stop there first before even thinking about going someplace else.

If I could give a review lower than one star, I would. Calef Auto is a complete rip off…read more Bought a truck from them less than a year ago. Within the first two days of buying the truck, it was having major issues starting up - shuddering, turning off and on, etc. Still under my one week warranty, I called Calef, only to be told rather rudely that it was my problem not theirs and that there was nothing they could or would do for me. I just took it in to get it inspected and was told there are gaping holes in the frame, among a host of other problems that render the truck completely useless. Less than a year after purchase. Obviously I should have had it checked out by an independent mechanic - my mistake which I will never repeat. But does anyone know that in New Hampshire they are not legally obligated to disclose information about the vehicles? These guys sold me a f*cking lemon and knew it and took my money and told me to f*ck off. This place deserves to be shut down. DO NOT BUY.

If you're a Massachusetts resident you may not want to buy a car from Dick Poulin. Not all of their…read moresales people are up to date with Massachusetts laws and other requirements. During the test drive it was an after though to my sales person, Johnny to drive on the highway... obviously if i'm purchasing a vehicle i want to be sure it drives well on the highway? The paperwork was done improperly. When he whited things out on the forms I asked if that would pass at time of registration and he assured me it would (it didn't). I took three trips to the registrar to finally have Dick Poulin send a courier down with the correct paperwork which was only offered to me the third time i called and spoke with someone in upper management. The car itself was okay. When I originally had called about the car, I specifically asked if it had been smoked in. I had a 2 hour drive ahead of me and wanted to ask as many questions over the phone as possible... i was told that it was not smoked in. When I arrived to look at the car, it had in fact been smoked in and you could see cigarette burns around the sunroof and windows. There was also ashes left in the ashtray. It was definitely not cleaned before I brought it home though as promised. It still had french fries in the back from whomever had been driving it before me. I had it thoroughly inspected once I took it home and all things seemed legit to my mechanic. The truck light was out though so my mechanic had to replace that. Other than that everything was okay. I probably wouldn't buy another car from Dick Poulin just because of the troubles, lack of knowledge and the carelessness to even clean a car thoroughly before someone purchases it. It's not a terrible dealership though and the prices are reasonable... just have some knowledge on your belt before going. Goodluck!

I was happy with the service department of this dealership until 4 months ago. I went in for an…read moreoil change and software update. I waited in the customer area and went to the front a couple of times. The service staff were joking and using profane language in an area that should have been all about customer service. After the update the NAV system no longer worked. A few weeks later I brought the car back in to get this fixed. They said that I needed to change my whole panel to get this fixed and that I was lucky to have an extended warranty. I declined this and today downloaded software and fixed my NAV system. I will never use this dealership again.

Everyone was professional. They answered all of my questions and provided all the help I needed.read more

Do not buy a vehicle from these clowns under any circumstances. I have a 2017 Toyota Tacoma that is…read moregarage parked with 26k miles on it. Rust is forming in the driver side door sill. It's an issue with Toyotas. I brought them in to have them fix it under a service bulletin. Toyota denied the claim as being too late - that's on Toyota not Rochester Toyota. However, the service manager never informed me of the decision despite me calling every week for a status update. In fact, he never once returned my call. I don't know if he knows how to operate a phone. The service techs all pass the buck. Very unprofessional.

Bought my Gladiator from Larry at Tri City in 2023, he was the new guy at the time and he was…read moregreat. The new facility is beautiful, service is 10x better than it was before. Driving directly into the service department when it's raining or snowing is a game changer. Everyone's been awesome! Thank you!

Had a bit of a rocky start to getting an issue fixed on a car we had recently bought, with some…read morepassing of the buck and lack of professional communication, but Brian really turned things around and did the right thing by getting us right in and getting things taken care of, no beating around the bush. I appreciated his professionalism, his patience, and his willingness to work with us.

My Daughter & I have for years gone to Auto Images to detail our cars. Before winter and the start…read moreof Spring. Jim Stark and his crew have always done an incredible job detailing our cars & keeping them looking like new. I have bought 4 Vehicles from Auto Images sales from Darren English. Both Jim & Darren have always included a warranty on all cars I bought. I knew I would be taken good care of by Darren & Jim. No matter how small or how serious I thought my problem was. I always had great, service, understanding, and, courtesy. I tell everyone I know to always go to Auto Image for a beautiful car & great deal. Thank you guys you are the best. Jerry Hauser.

Bought a car from here about a year ago, check engine light came on while on the way home from this…read morebusiness, the owner got it fixed but was not finished for a month after the purchase. The backup camera didn't work upon purchase and the owner promised to fix it which he didn't and instead paid us the cost of the part to take it somewhere else. We were also promised a 1 year drivetrain warranty which we did not receive. Fast forward 1 year and we have had all of the electronics stop working in the vehicle, replaced radiator hoses and oil lines, and are now looking at at $6,000 bill because the exhaust manifold is cracked. Do not under any circumstances buy a vehicle from or bring your vehicle here.

Ron answered the call late one afternoon and I coasted in to his shop to get my brakes fixed on my…read moretruck. Ron was really personable, competent and honest. He and Mike worked very quickly as a well oiled team to fix my brakes and I have complete confidence in them. Would return anytime to fix anything with them

This is the best small family owned dealership I've had the pleasure to do business with.The…read moreservice center down back is run my there son who is very very knowable . They are good people who tell it like it is. The prices of their vehicules are very fair as is the repair shop. If you want excellent service that's the place to go.

This review is specifically about the service department. I see a lot of negative reviews about…read moresales but nothing much for the service department. I went to Rochester Volkswagen because, the day after my NH state inspection at a different shop, my check engine light came on (I know...right?) I brought it in for diagnostic and it was determined that cylinder 3 was misfiring due to a leak. They were very transparent about what needed to be ordered and what was potentially necessary. The part was ordered and after an additional appointment for installation, my car was back to working properly. It turned out that it didn't need anything additional. Was this all expensive? Of course. But the point I'm making is they didn't do anything else that wasn't necessary. They didn't lie about the car needing additional work from leak damage. I've learned my lesson. Even if the other shop is innocent, and they likely are, I will not be going back there. It is hard to trust. I will not name drop because I cannot say anything with certainty.

Giving one star because our overall experience with buying a car here has been miserable. We…read moreinitially had a good experience with our sales guy Dave and purchased a 4 year old Hyundai Tucson at the going rate was for that make and model and mileage. We live in Maine and bought the car on our way down to an event in Boston, so it worked out. Legitimately 30 minutes after leaving the dealership, the check engine light turns on. We take it to Autozone and got the code reading. We are in contact with Dave who wants us to come back to the dealership (which we can't do because of other obligations and we live 3 hours away) and he tells us that they will handle it/pay for it since they don't like doing business like that. We take it to a dealer by us and get it diagnosed and it comes back at costing $2,400. Now all of the sudden Rochester doesn't know if they can approve to fix it, but they'll cover the $200 diagnostic. We go back and forth with them for weeks and they keep pushing us off and saying they will call back (which they don't) until finally they say the Allstate warranty they pushed us to buy actually covers it. We call the Allstate and they tell us it covers it. We then find out the original place that diagnosed the vehicle doesn't accept third party warranties. We call around and the only place willing to take it is 1.5 hours away. We drive it there to drop it off, and then they tell us Allstate is actually refusing to cover the issue. We then have to battle Allstate to get it approved since they told us originally it would be. Finally they agree and the part gets fixed. We have since been calling RochesterVW every week to get that original $200 diagnostic reimbursed like they said they would and every single time they either push us off or say they've sent it. That was six months ago. Still no check. On top of all that, the car didn't have any of the standard tire changing tools in the trunk. Hard to feel like we weren't completely scammed by this company. We usually buy our vehicles in cash from private sale to avoid dealerships, but this was a stretch purchase for us since we were having a baby and wanted a nice newer, safer car that wouldn't have any immediate issues since it was low milage and coming from a dealer. I strongly advise avoiding this business.