Well Colonial you certainly live up to your horrendous reviews! When my father contacted Colonial for his move he felt good about it. Colonial came and packed his things up January 15th as they said they would!.....everything after that point has been a nightmare. You gave us an expected date of January 22nd and a GUARANTEED (yes you used that word) date of February 8th. We have called here and there and spoke with your customer service reps to just make sure everything is on track. What do you know -they have access to nothing. We've been told on several occasions that a "Supervisor" would call us back. NOTHING. Finally... two days ago the update was the arrival would be the 5th or the 6th as his things Sat in NJ for nearly 2.5 after they picked them up. Today (the 4th) when calling to inquire if we are still on track for those two dates - I was told the 10th. and that they would have their ONE supervisor call me back before 7:00 PM. The girl I spoke with today informed me that this company (supposedly number one in the nation) has ONE supervisor? These people are all over the place, I want answers as to who they have outsourced my fathers move to and I want my fathers things to arrive by the Guaranteed date you gave us. This is a disgusting way to do business. I'll be filing a report with the Better Business Bureau. read more

I hired them for an out of state move. They were God awful in every way, and their negligence are the reason almost everything I own was stolen. To try and "Resolve this issue." They offered $750 but it was contengant on me signing a contract to release them from any liability and changing any reviews to 5 stars. Donna was very specific that if I didn't "change all reviews to five stars and retract my FMCSA complaint" I would not be remembered $750. I paid them over $6k. And am missing over $160,000 in items. This company is hot garbage and I expect the contengant resolutions are the only reason they have over 2 stars.. read more

I would never recommend Colonial Van Lines to anyone, unless you want your personal belongings damaged! They were extremely careless when moving my furniture and boxes from New Jersey to South Carolina. They broke three pieces of glass and a handle on my china closet, gauged the dining room table, broke a leg on a stereo cabinet, broke a couple of snow-globes, got a brand new box spring filthy by not covering it, as well as a number of other damaged items. Not to mention they lost a box of my Mother's clothes worth @$300 and a couple of sentimental Christmas decorations that can't be replaced! The movers brought in a number of my boxes upside down and crushed. It's like they could care less how they handled moving someone else's things or maybe it was the weed they were smoking while delivering. Every time I turn around, I find something else broken! They also gave me one quote and then when someone else called, gave me a quote of $1300 more when it wasn't even accurate! They keep calling and calling almost like they are desperate for your business...now I know why! Talk about price gauging!! I don't even want to give them 1 star! I will never use this company again nor recommend them to my worst enemy!! read more

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Colonial van lines can up with a solution to fix the problem we had with our move from California to Georgia top notch company to realize that something went wrong and fixed the problem read more

If you're on the hunt for a moving company ready to mishandle a quarter of your belongings, overcharge you without addressing your concerns, and teach you the costs and benefits of suing a moving company, look no further than Colonial Van Lines. Our recent encounter with their costly relocation services left us deeply disheartened and frustrated. Their estimate for our moving cost was 75% higher than originally predicted. We expected to pay around 4k to have all of our belongings packed, moved, and unpacked in a new home, but the end result was 7.5k - not unpacked but simply dropped and scattered around our new home. They decided to stop moving 2/3 of the way through the move. Thankfully, TaskRabbit workers came to our rescue. Their pricing scheme and the way they communicate is very convoluted. You are told that you will have a point person to explain everything and check in with you, however, I ended up have 3 point people, and each did not know what the other was doing. One person told me the price would be 5k after weighing everything, but later they raised it to 7.5k. What's more, our most valuable belongings were damaged or destroyed. Our experience with Colonial Van Lines was dreadful and we hope to help others avoid the same blunder. Knowing there are numerous reputable companies out there, we wish we had researched more diligently, and gone with something like Gentle Giant. To underscore the most pressing issues: our most valuable items were damaged or destroyed. Upon arrival at our new home, we were informed that their usual crew was unavailable, and they'd enlisted unprofessional workers, and then did not reimburse us for the "white-glove" service we had paid for yet did not receive, though they did give us $200 for the TaskRabbit workers which is what we will use next time in order to save a great deal of money and headache. read more

I recently inquired about a quote and that was the worst decision I have ever made in my entire life. In the past two days, I have received more calls, texts, and emails from Colonial Van Lines than I have ever received in my life. I have tried blocking them, yet they reach out again from different phone numbers. I have marked emails from them as spam, yet the emails somehow keep rolling in. Every single day is now flooded with relentless contact attempts from Colonial Van Lines. Even when I respond, begging them to leave me alone, they continue to reach out to me. Colonial Van Lines will harass you. Avoid giving them your contact information at all costs. After having my email and phone absolutely flooded by them, I wouldn't even CONSIDER hiring them. read more

This has been changed to 5 stars because of the help of Donna at Colonial. She contacted us after the initial review and took steps for correction. I should have read the reviews before making my decisions regarding this company. Had zero been an option on the ratings I would have given it. Colonial Van Lines farmed out the move to a 3rd party. Communication from them was poor. They missed the first day of pickup due to a truck breakdown. One set of our items was not delivered and the driver told us he saw it in the warehouse. Our move took place in June and we still waiting for our items. Have called customer service numerous times with no luck. This is not a way to run a company. I should have read the reviews before making my decisions regarding this company. Had zero been an option on the ratings I would have given it. Colonial Van Lines farmed out the move to a 3rd party. Communication from them was poor. They missed the first day of pickup due to a truck breakdown. One set of our items was not delivered and the driver told us he saw it in the warehouse. Our move took place in June and we still waiting for our items. Have called customer service numerous times with no luck. This is not a way to run a company Update! With the assistance of Donna they are taking the appropriate steps to correct the problem. read more

Worst moving company, not only did not follow the scheduled time to pick up, delayed the closing time, more outrageous was the delivery time was nearly one month later than the expected, no important reason given, only said to give compensation $300, $17000 dollars freight will care about the $300 compensation? Calling often no one to answer, E-mails also do not return. Damaged a set of display cabinets and nightstand tables, the value of which were as much as $2000, and I waited for 2 months for the result, they gave me the compensation of $66. This moving experience was the worst. People can boldly choose Colonial if they can accept all the unpleasant consequences at the time of choosing a moving company. read more

I ended up doing a cross country (southern CA to Ohio) move with this company despite these negative reviews. BIG MISTAKE. It's now 10 days after my stuff was picked up and IT IS STILL IN CA. 10 days and it hasn't moved a mile. You heard that right. My stuff was picked up 10 days ago and it's still sitting in their warehouse. My "rep" just continues to say with an attitude "Ma'am, they can't drive the truck cross country with only your stuff. They have to fill it up." Well then. I guess until there are more suckers who will let these clowns take all their furniture, my stuff won't leave southern CA. Obviously, don't use this company no matter how much cheaper their quote is than the others. read more

Would not use this company ever again. They'll quote you one low price to get you to sign the contract. Then they'll charge you an arm and a leg once the move is complete, saying the 'actual' weight of the shipment exceeded the 'estimated' weight of the shipment. Then you're forced to pay otherwise they won't unload your stuff. You call to complain and they'll just give you the runaround repeating over and over again that there's nothing they can do since the 'actual' weight was more than the 'estimated' weight. You're charged thousands of dollars more than your quote and you're SOL. Reporting them to BBB as well. Be warned. They have over 260 filed complaints on BBB. *Update* Resolution Manager Donna reached out to me, to help me come to a resolution with Colonial Van Lines. She fought and advocated for me, when the Escalation Supervisor did not. I have full confidence in Colonial's checks and balances system, and knowing I have Donna in my corner, would use, and refer, Colonial for any move in the future. Thank you Donna for all your hard work, and for your quick and thorough response. And thank you Colonial, for allowing Donna to work on behalf of the customer. It really shows you do care about the customer. read more

I got three quotes and all were around the same amount. But we selected Colonial because Thorna-Lee, the sales rep who provided the quote was always available and was very informative. Our Acct Rep Iliana was fabulous and very patient with me. They worked with all our unique needs. Most importantly, the lead mover was great at packing -- we have a lot of antiques and breakables. And the only item that broke in our entire move was a cheap coffee mug. So this was a win and I recommend Colonial. read more

Colonial Van Lines - Our Cross-Country Move - Movers Near Me - Pompano Beach, Florida

My overall experience with Colonial Van Lines rated as not good. This was driven primarily by lack of communication and inability to get anyone to speak to you. During a move process that took place over a four month period, I was often ignored with any question that I had whether it was by phone message (it is almost impossible to get someone to answer a phone call) or via email message. You will only hear from them to book your initial move (and immediately take your deposit). They provide a window of roughly a week for pick up and delivery of your goods when it is time to move out or move in. They claim they will communicate in advance when the truck is coming but in reality you do not know until at most the day before. There is no regard for the customer's time or responsibilities. Upon delivery, I pointed out the driver that they had damaged a very expensive piece of outdoor living equipment. When I asked what would be done or how to file a claim, the driver simply mumbled and walked away. I followed up twice via email to my "contact" at Colonial with zero response. Be very aware, if you choose to use Colonial Van Lines, this is not a customer/service relationship. THEY DO NOT CARE TO SERVICE THE CUSTOMER. They may get your stuff from one house to another but, i can almost guarantee that they will break things and mistreat items. They will do it at their time and pace and basically tell you that you have zero recourse. At the end of the day, what are you going to do? They have your stuff. Before they will unload anything, they will require you to pay in full. That way, when they deem that they are done, they can up and leave. No further discussion about your products they damaged or anything else. Horrible communicators and horrible customer service. When i pointed out that they were going to miss the window to deliver that they had agreed to, the driver replied "That's not my problem". That should tell you everything you need to know about this company. read more

If you are looking for a reliable mover, Colonial Van Lines and their affiliates are NOT that moving company. We were given a quote based on mileage, my inventory and their "industry standards" for weight - no physical survey of my home was offered. Colonial's customer service is, for all intents and purposes, non-existent. 99% of communication with Colonial was initiated by me - Colonial RARELY returned calls. As a matter of fact, when I asked about the date for the packers, I was given a date only to have the packers arrive a day early, while I was at another appointment. Our contract with Colonial noted that we needed to be loaded and out of the house on June 30th. Colonial agreed and gave a delivery window between July 5 and July 15th. The packers were finished and ready to load the moving van on Thursday, June 30th but the truck was not in the state so packers needed to load the following day. Colonial's moving van pulled out of my driveway on July 1. After the van had driven off, we realized that they did not load an antique brass bed in the moving trailer. I began asking Colonial how they planned to pick up my bed and add it to the load. I was initially told by Elsie (customer service account manager) that we would discuss after they had delivered all of my load. On July 12th I called Colonial to ask when the delivery would take place. Customer service told me that the paperwork needed by finance was "just received at 5:57 pm". Customer service department planned to "expedite the paperwork" and have a final cost and the paperwork to me along with an update by 7/15. Each time I called, I continued asking about the missed bed and each time, Colonial suggested that I ship it at my expense - even though it was inventoried as being moved. On July 20th, I was promised daily updates by my account manager, Elsie. No calls were made by Colonial and on 7/25 I began making daily calls to Colonial for updates. On July 25th I was told the truck was in Texas and the new delivery window was between 8/1 and 8/7. On July 26th I was told that the truck was still in California. When Colonial said the truck was still in California, I again asked them to pick up the missed bed and again they refused. On 8/4, during one of my daily calls, I was told that the new delivery window was between 8/10 and 8/16. On my call 8/8, I was given a new delivery window between 8/11 and 8/13. The truck did finally arrive on 8/13!!!! After all of the load was delivered, I noticed some missing pieces right away. I entered the moving truck to find someone else's load on the truck with some of my furniture mixed in with their load. I am missing 7-10 pieces right now and Colonial has told me that they have not found any of my missing furniture - I highly doubt that they looked! I did find someone else's box, notified Colonial of this and as of 8/16, Colonial still has not arranged to pick it up. Colonial did not even wrap the mattress - packed it with my linen sheet and then dragged it in and out of the truck only to have that sheet damaged. I asked to speak to someone from management on 8/3 and not until 8/29 did I receive a call from "Stephanie". Stephanie had not read my file and was unprepared to discuss any of the particulars in this case. She said she would review and call me back in "24 - 48 hours". By 9/9 she had not called back. I spoke to Stephanie on 8/16 and was told that Colonial had "completed the contract" and they would not be delivering my antique bed, they would only compensate me $30/day for the 28 day delay (no bed or kitchen items for 28 days), and they had not found my missing furniture or parts. She did acknowledge that I would be filing a damage/loss claim and that would be reviewed at that time. I am still unpacking and with each box I unpack I find broken items. Colonial typically packed non-fragile items in paper but did not pack all of the breakables in paper (they wrapped a box of cotton swabs but did not wrap pottery). read more

HOW COULD SO MUCH GO SO WRONG IN ONE MOVE? THIS COMPANY HAS NOT ANSWERED ITS PHONE SINCE MONDAY. THE OWNER ANSWERED AND SAID DONNA WOULD HANDLE. WHY HAVE THEY NOT RETURNED A CALL. WHY ARE THEY NOT LOOKING FOR THE MISSING ITEMS, WHY DID THEY SAY THEY ARE RELOCATION SPECIALISTS. THIS WAS A RELOCATION FROM NYC TO ATLANTA! IN ESSENCE, THIS COMPANY IS A FRAUD! They are the bottom of the earth scammers. They told us they are a full service mover and lied because after they picked up, a company who we DID NOT CONTRACT with or hire came and starting making demands. We signed nothing with any other company to move us. They had our stuff picked up, placed somewhere, everything was damaged, wet, broken. Delivery was days after date given. They stopped answering their telephones once the stuff was picked up even though they provided a set delivery window. They gave fake information, falsified weight in violation of fmca laws. if you want your belongings fit for the dump.....hire them!!!! please dont pay attention to what their response is about their office. they have not answered their phones for 2 days!!!! As you go along in the unpacking, you realize how many items are missing and broken. The entire delivery could have gone straight to the dump. They have NO system to track any of the lost or missing items. At the unloading, they were about to leave belongings on the truck and had to be told. Almost entire closet of clothes is missing. That is putting it mildly!!!!! Check out the pictures. We have almost 100. If you would like to see more, let us know. they were paid for wrapping, packing, asemblying, not a thing was wrapped, not a thing was assembled, they lied about driver being pulled over, driver said it was a lie and they should not have done that. Stay far from this company. every single box had broken items, some all items are useless. MILDEW, MILDEW, MILDEW........ they broke the entire bed and said they did not know how to assemble it anyway and they are running late. call the company. really???? any good reviews are a lie. READ ABOUT THEM HERE IN A CONGRESSIONAL HEARING: https://www.govinfo.gov/content/pkg/CHRG-112shrg80612/html/CHRG-112shrg80612.htm read more

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My long standing issue with Colonial Van lines has been resolved by Donna rose. I am glad that she worked out to get me the compensation for the damaged furniture during my move from Houston to NJ. Thank you Nav read more

UPDATE: We were contacted by Donna, the Resolutions Manager at Colonial Van Lines. We discussed our complaints with her regarding our disastrous move. She seemed to be very receptive and understanding, and offered a settlement amount that was tolerable. Additionally, in reviewing our initial paperwork, I was reminded that we had paid for Full Replacement Value protection (Option 1). Although that claim should have been submitted within 45 days from date of delivery, Donna has agreed to offer assistance with getting that claim approved as well. read more

UPDATE: The resolutions manager, Donna, has followed up and has been working to address our concerns. The company has agreed to an acceptable refund for our losses. We had the worst experience ever with Colonial Van Lines for our move from Texas to North Carolina. They lost some of our stuff, some items arrived damaged, and we never got reimbursed for any of it. We hired the movers to pack a few fragile things for us, thinking they knew how they should pack it so it wouldn't get damaged, but instead they put our Tiffany-style lamp shades into a box that barely fit and didn't use any bubble wrap or protective materials. So these expensive lampshades arrived broken. My desk arrived without its drawer, and we received someone else's dolly, not the nice one we had. If you want a pleasant moving experience, don't use Colonial Van Lines. read more

I'm changing my original review specifically because Donna, in the resolution department, did a good job in assisting with the issues we had. By no means was the move without issues and I stand by the trouble we had during our move. This could have went much differently if it were handled immediately, instead letting it linger! read more

5 stars for Donna and her professionalism in resolutions. If the company did their job correctly there would be no need for her and her position but I am so very glad they have her. I thought we were totally out our luck until I read the reviews. They gave me hope because once I started the awful complaint process I saw many other people saying they had gotten resolutions in their updated reviews. Part of the process is adding an update on our review, which I agreed was fair. I did not dread seeing calls from "Donna" come up on my phone like I did all the other Colonial employees. I knew she hadn't forgotten about me like I thought others had. I had kept accurate records and was ready to go to small claims if I was ignored or didn't get a fair resolution. Donna made it so that once I sent her the piles of 'proof' I just had to wait it out. The company still made money (or someone did) on us but I feel my mother can now replace some much needed items that were missing or destroyed and she couldn't afford to replace. Sentimental items can't be replaced but it would be very nice if they turned up some day. I am ready to put this behind me. Thank you, Donna for helping me end this with some peace in my heart. I wish you could give me back the 3 months of frustration, but that is out of your control. read more

***DO NOT USE THIS MOVING COMPANY*** ***TERRIBLE SERVICE, AWFUL COMMUNICATION, TOTAL JOKE*** ***ITEMS ARRIVED OVER 40 DAYS LATE*** If I could give zero stars, I would. My housemates and I recently moved from CA to NYC and we could not be more dissatisfied with the service we received; our experience has been nothing short of a disaster. When we initially received a quote back in February 2021, we were offered great customer service, quick responses, and assurance that our belongings would arrive in a relatively short window of time. At the time, the Yelp reviews seemed fairly positive--I realize now, however, that many of the reviews were altered after the fact. Colonial Vanlines is doctoring their reviews by paying customers to change them. I understand that a cross-country move is a logistical challenge; I'm sure moving a three bedroom apartment from California to New York City comes with a huge number of challenges. That said, our belongings did not arrive for 40 days past the date we were initially given. We were forced to sleep on air mattresses, cook with almost no supplies, and live out of our suitcases for that entire time. Not only did everything arrive horrifically late, but communication during the waiting period was almost non-existent. Late arrival might have been even a slight bit more palatable if there was good communication and regular updates. Instead, Colonial Van Lines went weeks without giving us an update and communicated next to nothing about the status of our move unless we asked repeatedly. We were regularly promised a call back and never received one, and we emailed countless times with no response. On top of all that, Colonial Van Lines expressed almost no concern or empathy for the fact that we had to live in a brand new city with non of our belongings for 40 days. When we expressed frustration they were not even apologetic. They did not seem worried that they were completely unable to deliver our belongings in the time frame they provided us months ago. Instead, we were brushed off, dismissed, and even ignored. They attempted to salvage the situation after the fact by providing a nominal discount that reduced the moving cost by a laughably small percentage. While we were happy to get at least a little money back, this minuscule discount did almost nothing to make up for the atrocious customer service and embarrassingly late delivery. I cannot stress this enough--STAY FAR AWAY from this absolute joke of a company. Our experience was truly horrific. read more

Reader, please look at my photos before you decide to reserve this moving company. Just DON'T DO IT !!! The WORST moving company my husband and I have ever dealt with. Mind you, we have moved from West to East back to West about 5x. Our first time using this company and would NEVER EVER refer them to anyone but my worst enemy. Our items came with broken items, missing parts, scratches and boxes came in poor condition. The only thing the company will do for you is give you $0.60/weight of the item. Eff you Colonial !!!! Hope you go out of business! read more

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Today is Sept 23. CVL took nearly 5 months (!!!!!!!!!!) to pay for the items they damaged. Who does this? There is zero explananation why it takes a third of a year to write a small check ($275). "We work for you" is their constant reprise. Work a little harder CVL. I stick by my original posting. read more

I contracted them to move us from California to TX. they showed up without all the help agreed to, they were rude, they badmouthed me to my now wife when I had run an errand. on the receiving end., they showed up 8 weeks late, they held our stuff hostage till we paid the grossly inflated bill (over 6k more than we agreed to in contract) they broke and lost over $10k worth of stuff (computer equipment and electronics) they refused to let us inventory our stuff as it was offloaded (so we don't know for sure exactly WHICH boxes were broken or lost even to this day) Dispatch is not made aware of anything regarding loads so is relatively clueless Drivers are rude and lazy When I tried to file a claim, the documentation was near impossible to read and because the documents were never provided to me I did not realize one of them was a form saying that I only insured my stuff for pennies on the dollar. They seriously tried to offer me $212.40 to settle thousands of dollars in loss and then to top it all off they wanted me to leave them a good review under threat of lawsuit if I accepted the money. TLDR: don't trust them with your stuff. They will lose and or break it if it even gets to you. read more

I had contacted them in May for a July moving date, they seemed so professional, I gave them a large down payment. When it got close to moving date they couldn't find a truck, couldn't give me a date. I was never so stressed in my life. We went thru closing on our home and asked for two weeks extra to move out and they still couldn't give me a date!! I had only 48 hours to move and they "ghosted" me, wouldn't answer phone or e-mails. So I was forced to use another sub-standard mover ( they damaged everything!!) Luckily I used a credit card for the deposit and the card got my money back!! DO NOT USE THESE MOVERS- RESEARCH ANY MOVING COMPANY THRU FEDERAL MOTORS CARRIERS!! BE AWARE MOST ALL MOVERS ARE BOTTOM FEEDERS PREYING ON THE PUBLIC!! read more

Update, I was able to work with Donna to get everything sorted out and a fair resolution. I appreciate all her work. My family and I moved from Florida to Colorado and used Colonial Van lines. Pickup wasn't ideal, but it happened - we were given a 4hr window on a specified day, and Colonial showed up 10hrs after the delivery window they gave, but at least picked it up that day. We then got a 2 week window for our stuff to be delivered in Colorado. I called our assigned agent, Angel, twice a week during the shipping window to confirm delivery was on track, and each time Angel confirmed it was on track. Never did Angel call us to give us a status update. On our last call, 2 days before the scheduled delivery, Angel confirmed the delivery was on schedule and would be delivered between 8a-12p on Tuesday. At 1130a on that Tuesday, I called Angel again to check the status, and was told the shipment was actually in Maryland (across the entire country from Colorado), never even left the location in Maryland, and that it wouldn't be to us for a minimum of a week. When asking what they could do for us in the meantime because of this major delay and disruption to our contractual plan, we were told the best they could do was compensate us $30 a day for the delay - on a $5k shipment and all the while my family and I stayed without any of our beds, clothes, etc. for the entire window. If we had been compensated better for the delay or if our assigned agent had been at all diligent and transparent, we wouldn't have had such a terrible experience. But with all that, we will never be using Colonial again, and will not recommend it to anyone. read more

Horrible, horrible! We moved from California to Colorado and they had everything we owned for just about a month on a truck (or not) somewhere not known to us - when they finally delivered we had damage to some of our furniture, not repairable, and lost/missing boxes - about 8 - it took hours to complete a claim with photographs, explanations etc and guess what, we get a whopping $248 for everything they broke and lost. So no real compensation for what they broke and devalued what is not repairable or replaceable. RUN, DON'T WALK, AWAY FROM THESE FOLKS and their lousy business practices. DON'T BELIEVE THEY ARE THE BEST MOVING COMPANY! NOTHING BUT PROBLEMS, LIES AND THE RUN-AROUND. read more

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I11/7/23 I​ am updating my rating only because I was contacted by Donna from the resolution depth and came to a satisfactory agreement. Donna listened and followed along understanding my misery. She gets 5 stars. read more

Donna from Colonial worked hard to make this right, spending time to figure out how to get our keyboard returned, and a decent settlement for all our trouble and lost items. read more

UPDATE It's been 2 months since they said they were going to send a check for all my troubles. Still no check. Please do not use this company. read more

Not even worth a one start! This company should compensate for what we lost. At the end, we didn't use this company but we have to find another company in a hurry and it cost a lot more to to that so we can keep our original schedule. We were in the window of the tracking coming days, and the customer service guy finally had to say there might be possibility that your truck will not arrive in the window. Then why give us a window time to expect?! We arranged everything else based on the window time! The customer service guy said he is a supervisor and he can help us better. He also lied to us that he is the only person available to talk to us and help us solve the problem. But later the same day, after we decided to not continue with the service, there is another guy called us and said he is in the same position as the previous guy and that guy is not available. Please don't even waste you time to consider this firm. They will bring disaster to your move. I also feel bad for people who work for this company. They have to lie or pretend they don't know anything all the time, while the owner of the company enjoy their life behind all of these. P. S. the compensation for delay of the truck is only $30 a day!!!!! Ridiculous!!!!! read more

I am updating my review because of Donna, the resolutions manager, at Colonial Van Lines. Thank you for working so hard to get me some compensation for my damages. read more

They seriously need to add negative stars for us to select. This is my first time using movers and decided to go with Colonial Van Lines, Inc. Honestly, I'm very disappointed and am now afraid to even consider using movers ever again. I was told by my Account Manager they would pick up my stuff on Monday (July 31st) between 2pm-5pm, well I get a call from the movers saying they're 30 minutes...on SUNDAY (July 30th) at 1pm. I was not home and was not ready for them as I thought they would be there on Monday. So I had to stop doing what I was doing to go home. Per the contract, the estimated delivery date was 8.4.2023-8.18.2023. I arrived at my new place 8.11.2023 and was told by the Account Manager, they were going to deliver it on 8.12.2023, so I prepared for it. I didn't hear anything or got a call and reached out and was then told it was still at the hub and was not even in transit yet, but should get it by the 18th (last estimated delivery date). Friday comes, I call to get updates; they didn't have any for me and was not aware of where the driver was at or when my stuff would get here. I couldn't get any kind of answers. They just told me they'll let me know as soon as they hear from the dispatcher. Today is 8.22.2023, still HAVE NOT received my stuff. I get a call from the Account Manager and estimated delivery date is not between 8.26.2023 - 8.28.2023 and that's not even guaranteed! ONE MONTH of them having my stuff and I'm stuck in my new place with no bed, no work station, nothing! I have never been so infuriated in my life, they have made my moving cross country experience a nightmare. read more

The nightmare continues. I have been waiting to update my review until the process was completed with colonial. Unfortunately we are still waiting on our promised refund of $500 due to the delivery being past their delivery window and the horrible service they gave us. They agreed to refund us this money before they delivered the furniture. After delivery they wanted proof that I changed my review before paying me despite that never being mentioned before. This is against Yelp's policy but it's what you can expect from Colonial Van Lines. I could write a novel outlining all of the ways they dropped the ball at literally every possible juncture. I cannot express how bad the experience was in words all I can say is STAY AWAY! read more

Colonial Van Lines just ripped me off for $1500 apparently. Waited two days for a truck that never came. No one answers the phone now. No truck, no money, no nothing. I have to go to the police now I guess because my cross country move was wrecked and they have my money. Disgusting. read more

Please, please, please do not use Nationwide Move Management, Colonial Van Lines or Moving Squad. This umbrella of companies is a total fraud. I contracted with them for a long-haul move from NYC to Florida. The team showed up at my apartment without the appropriate equipment and used a broom handle to hang my clothes. As you can guess, all of the clothes were delivered filthy and in a heap at the bottom of the boxes. This was just the start of the problems. Upon delivery, nearly ALL of my items were broken or missing. Specifically: - Bed Frame (delivered without the tools to reassemble the bed and the hydraulic system). - Dresser (delivered with a split down the side) - Sofa (delivered without all of the legs) - Media Console (delivered in a condition that was hazardous. Moving Squad had to remove from our apartment for safety) - Television (delivered with a broken screen) - Lamp (was lost and not delivered) This inventory list accounts for nearly 100% of the furniture moved from a one-bedroom apartment in NYC. The team flat out lied about the need for insurance. My salesman said multiple times: "you don't need the insurance...it is a waste of money...we treat your belongings as if they are our own"... Total scam artists. $5,000 for the move and $15,000 in damaged/lost goods. Again, if it is not abundantly clear from the above, do NOT hire this company. I cannot stress this enough, and I am writing this review to protect you and cherished your belongings. read more

I only rate CVL as a 1, because I couldn't rate them any lower! If you cherish your piece of mind, your moving budget, your belongings and are looking for a reputable moving company that is focused on the customer, DO NOT USE COLONIAL VAN LINES (CVL)! Their inability to work with the customer becomes apparent the second you sign a contract with them. CVL subcontracts your relocation moving to 3rd party movers, who don't even understand the contract, causing contractual issues from the start. Their strategy is to bounce you around between 8-10 differnet people in their organization, none of which have any clue as to what the others have falsely relayed. Their "Contract Managers" are the biggest joke, who can't manage to answer or follow up on emails and phone calls of issues that need to be resolved. That is unless there is an extra charge for something, and that they will call you to charge more than what they had quoted. On a recent move across the country, their assigned contract manager contacted me 3 days after my possessions were finally delivered (delivered on short notice, on the very last day of the contract terms), to tell me that they were scheduling my delivery in 3 days. Say what? The moving company doesn't even know that a customer's possessions were already delivered? And don't bother giving them any feedback on their fake "we really care" surveys... They respond by having one of their other internal sock-puppet, personnel administrators contact you and explain how everything that happened was your fault and you should have read your contract more closely. Suprised they didn't charge the customer for that also... Bottom line - Stay away from this company, if you're looking for a company that actually is a relocation professional, is interested in properly addressing their customer's issues and handle themselves professionally. CVL's most recent response to my post is indicative of their lack of internal communications and coordination. "We don't have any records of my contract in their records so it must be a competitor"... Of course! I imagined the entire thing.... They should try talking to their "account managers" Anthony D, Bianca O, Amonie A, and the balance of those who were associated with the move.... Save yourselves and DO NOT USE THIS COMPANY..... read more

We moved from NYC to Denver. Delivery window was 9/7-9/18. The contracted movers, Odell Movers (Charlotte NC HQ) were friendly and reasonably efficient. When Odell packed up the truck on Sept 3, they said they believed they could make it by Sept 9th. That was great news for us because our new apartment lease started Sept 7th, and spending a couple days in a hotel was no big deal. Nightmare (which is still ongoing) starts here. Wed Sept 8 - Odell texts and says they couldn't fit our items onto the truck heading west, and that our things would be on the very next truck. "This truck has ONE stop in Austin, TX Saturday morning and then it's a 13 hr drive to Denver." I text back asking ETA, no response. Sat Sept 11 - I text Odell for an update. "I'll call you in a little bit after I get update from the truck." I received no call. I call CVL who says the truck will be in Denver by 1pm Sept 12. Sat Sept 12 - I text Odell for an update. "Truck will not make it by 1pm. Got a message from Colonial Van Lines (CVL) stating that they were working out a issue with the first drop off and asked the driver to wait. I text again 6 hours later. No response. Sun Sept 13 - I text Odell for an update. No response. I call CVL. They're closed on Sundays despite the customer service specialist saying she would call during the delivery to "make sure things were going smoothly." Well I guess if they don't deliver anything they don't need to call. Mon Sept 14 - I call Odell cell phone repeatedly. I receive a text "I'll call you right back. In a meeting. I text 5 hours later. I text again 2 hrs after that. I text again in the evening. No response all day. I call CVL for an update and they say that the delay is MY fault because we had more boxes than they anticipated and the movers had to get a 2nd truck during the pick up, causing the big delay. THERE WAS NO 2ND TRUCK NEEDED/PICKED UP BY THE MOVERS, THEY NEVER LEFT MY APT BUILDING. THIS IS A HUGE LIE. Tues Sept 14 - Odell asks me to call at 8am MT. We get on a conference call with a CVL customer service rep to find out where the lies are coming from. CVL customer rep is incredible defensive and unprofessional. We are told that there are THREE (Note Sept 8 they said only ONE, ANOTHER LIE) other moves on the truck and they have only delivered one in TX. We are rudely notified that the delivery window is through the 18th of Sept, we will get an update on the 17th with regard to time frame and that is the current expectation. My heart sinks, we are not feeling good about anything at this point. Fri Sept 17 - I proactively text Odell and call CVL to try and get an update on time frame. Odell doesn't return text. CVL says Saturday the 18th is the expectation. Sat Sept 18 - We wait all day in the apartment. No show by movers. I call CVL, who says they are 8 hours away and will definitely be here by Sun Sept 19 in the morning. Sun Sept 19 - Another no show by movers. We waited in the apartment all day, again. No calls, no texts, no communication whatsoever by Odell / movers / CVL to update me on timing. Mon Sept 20 - I text movers, no response. I call CVL, they now say movers will be there Tues between 4-7pm. We shall see, I have very little confidence anything will come tomorrow. And I'll just be charged another elevator securing fee. THIS IS A DISASTER. THE LIES ARE PILING UP, AND COMMUNICATION HAS BEEN INCREDIBLY DISAPPOINTING. WE HAVE HAD TO MOVE BUSINESS TRAVEL & MEETINGS AT OUR OWN EXPENSE BECAUSE OF THIS. EACH HOUR WE SECURE THE ELEVATOR IN THE BUILDING WE HAVE TO PAY $80. I HAVE SECURED THE ELEVATOR 6 TIMES SO FAR FOR 3 HOURS EACH = $1400+. NOTHING BUT DELAYS AND NO SHOWS ARE COSTING ME SIGNIFICANT $$. WE STAYED IN HOTELS FOR 7 DAYS = $3000. FINALLY GAVE UP WAITING AT HOTELS AND WE BOUGHT BASIC LIVING ITEMS, BEDDING AND AIR MATTRESS = $500. CVL IS CHARGING ME $9,000+ FOR THIS MOVE OF APPROX 5,500LBS. BRUTALLY BAD SERVICE AT THIS PRICE POINT. I AM COMPLETELY DISSATISFIED AND AM SIMPLY EXHAUSTED. TO BE CONTINUED. read more

Update - items were finally delivered. Boxes crushed, many broken heirlooms, china cabinet legs broken off (they had known about this since June when it went into storage-they had to PROP it up against a wall!). Donna from Customer resolution calls me - offers me a "Concession" of $350 if I will change my review scores because "her boss won't approve the refund unless I change the scores". Here is an excerpt from her actual email - "I am happy to tell you that I was able to get the additional compensation approved that we spoke about today. The email has been sent to you confirming the resolution for your e signature. Please let me know once this has been completed. I am sending the links for the updates of the original reviews as we spoke about and also the separate 5 Star review to tell my boss you would post solely for my efforts. Please send the screen shots to me at this email." Let me lay this out: $8,415 paid to pickup, store and deliver home goods with $330 discount for delivering goods 13 days after scheduled window- $350 additional compensation offered for horrible experience and broken family heirlooms- but I have to change my review score to get it-not even worth it! My original review stands-you can't buy review scores - but I gotta say you sure do try hard!! Worst moving experience of my life - and I have done 3 cross country moves and this one has had 3 truck breakdowns, poor communication, caught them in lies multiple times. Oh, and if they are late in delivering your items they will only compensate you $30 per WEEKDAY. My delivery window ended 12/28 - MIGHT get delivered today 1/10. They have serious customer service issues - I talked to my driver last night and he was in the town that delivery is in. Delivery window was 8-12 - now it's 10:30 and they are saying the driver is 2 hours out. Then I was told they COULDN'T transfer me to dispatch even though I talked to them yesterday - seems like when they screw up they feed you a line that they can't do this or that. If you want an honest company who treats you like an adult and isn't dishonest with you do not hire them!! read more

I negotiated with Colonial sVan Lines months before my move. They gave me one price. When the movers arrived late, they gave me a different price (Over $1000 more). The move was late, which could have have cost me additional storage fees. The arrival was late. They arrived at dusk dark and required payment in full before they would move anything. They moved furniture first. By the time they started moving boxes it was after 9 pm. I started opening boxes that night and noticed that boxes were missing. I called the drivers, which I had spoken to throughout the day. They refused to answer. I notified the company that boxes were missing. After three months , they called and said they would not reimburse for losses which included, pots and pans, linen, towels, paper goods, etc. Colonial Van Lines contracts with other companies to orchestrate the moves. This company is trustworthy or reliable. read more

This has been like experiencing a home loss. The way our household goods were treated is appalling. Our furniture has been destroyed, is missing or in pieces missing hardware. Our boxes are crushed. Our televisions shattered. Animal feces all through boxes. Do NOT trust this company with your move. They're the most unorganized, horrible customer service. They are not honest and are not trustworthy. They should be reported. * They offer money to make negative reviews positive. read more