The movers they sent were great, but everything else was terrible. Messed up quote, customer service couldn't fix, didn't send enough movers. read more

Colonial van lines reached out and made things right. Donna is great at handling things that didn't turn out so good. Thank you. Great customer service once I voiced my concerns. read more

I'm in the midst of moving. Ive paid a third of what is owed. expected pickup today between 9 and 10. they called to ask if driver could pick up tomorrow. I said no. they do not return phone calls. when asked to speak with a manager, they indicate someone will call back within 24 to 48 hours. i will likely post more as the movers come. I can only hope it's more pleasant than the experience thus far! read more

Do not use them, they are a broker that advertises as a moving company. Your move will be auctioned off to the lowest bidder. They had two months to coordinate my move and failed to show up on the first two days they told me a mover would be there and then the night before we had to leave our house they showed up with a truck too small. Nightmare is an understatement. Please do not use them!!!! read more

To date. This company has not responded in writing to my request for damages to my property during a move. This company is a fraud as it does not abide by its own practices. Their agents fail to deliver service and never follow-up on actions. read more

on July 29th, they finally came, some minor damage. They did give me the compensation for the delay, and the drivers who actually did the hard work are nice, I do appreciate the drivers and Donna's help. read more

I moved from California to Tennessee, I had packed everything myself and even bubblewrapped my furniture and saran wrapped. When they loaded everything in my storage "ALL" my furniture was damaged! They apparently didn't use moving blankets when loading and unloading. I filed a claim and they denied my claim saying because I had them load in a storage so they don't know who did damages. SO PLEASE BE CAREFUL WHEN MOVING YOUR FURNITURE IN A STORAGE. THEY DID OVER $2000.00 IN DAMAGES ON MY NEW FURNITURE ONLY 1 1/2 YEARS OLD. SHAME ON THEM!! DO LOTS OF RESEARCH AND ASK QUESTIONS. THEY DO NOT CARE AND ALWAYS IN A HURRY, COMMUNICATION SUCKS!! They gave me a 3 day window, nobody calls me..I had to call to see what's going on...now it's going to be 5 days not 3. What a nightmare! I had to rearrange all my out of state plans...no discount or compensation...over 2000 in damages and they didn't even care or go out of there way! THEN WHEN THEY CALLED FOR PAYMENT THEY THOUGHT I DIDN'T HAVE THE MONEY, SO THEY CALLED MY DRIVER AND TOLD HIM NOT TO DELIVER..RIDICULOUS!! NEVER AGAIN!! read more

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I have reached an agreement with Colonial Van Lines and as part of that am changing the stars of this review. Donna, their resolutions manager, was professional, far more available than the rest of their staff, and I believe is the cornerstone of their business. I would encourage everyone who has had a bad experience with this company to reach out to her to seek a resolution. read more

Job#564850-CV-A We chose Colonial Van Lines because of their competitive pricing....much cheaper than other well known companies. They allowed us to change our moving date 3 times which we really appreciated. When it came time for our move, the movers were late by 2 days, but we were kept updated. In order to get us back on track, 2 crews were sent to pack and load, getting it all done in one day. We were back on our correct timeline. When our belongings arrived at our destination, 2000 miles away, the truck and crew were on time. Everything was unloaded and set up to our complete satisfaction. We would definitely recommend this company. read more

Update: someone from the company contacted me for compensation but would only agree to compensate me IF I updated my review to 5 stars. Since I would not take down my original review and would not give five stars (due to the extremely unacceptable and ridiculous behavior and service I received from this company), the company DID NOT COMPENSATE and will no longer take my calls. This is an authentic review (my Job ID: 435047-CV-A), and if you sift through their reviews you can clearly see a pattern of Colonial Vanlines PAYING FOR POSITIVE REVIEWS. This is ILLEGAL! Do not use this company. You absolutely will regret it, they were terrible to me, lied at every step of the process, kept my items for over a month, and would not answer my phone calls. You will regret going with this company, and you will have to compromise your morals to receive the compensation you deserve. read more

Colonial Van Lines cannot be trusted. They lie through their sales, movers, 'dedicated coordinators', and resolutions. Colonial Van Lines claims over and over again that they are not a broker. However, they did not service my move in any way. Booking with them two months in advance provided no benefit since they did not reserve or schedule a truck for my move date and only told me a few days before that they could not make my estimated pickup date. Missing the estimated pickup date was only the beginning of the issues that occurred from there: -Told me 4-hour pickup window and did not show up, I had to call an hour later and they said they'd get back to me -A 3rd party moving company showed up and asked for extra money to provide his team since it was raining, but told me he'd "take care of my stuff" and be the guys who would deliver (they weren't) -They would not give me delivery date; even though they said they would at pickup, but he'd call me the next day -The next day they said they wouldn't know the delivery date and claimed they would 'only have a better idea of a delivery day during the pickup', which made no sense since they didn't have a better idea even the day after -6 Days after pickup and 5 calls putting off from various Colonial Van Lines employees did they finally give a delivery day At Delivery -First things off the truck weren't mine -Boxes ripped and broken -Wood dented and scuffed on furniture -Despite several emails from Colonial Van Lines about their trained staff and COVID precautions, they were all lies because the movers were hired off CRAIGSLIST and were not employed by either Colonial Van Lines or the 3rd party Colonial Van Lines takes no responsibility for their third parties despite telling me multiple times that they own all their trucks and all employees are theirs, and claims they don't know what other people I spoke to said which is the laziest response possible for having 11 different people call me over the moving process. All in all, Colonial Van Lines only took my money and provided nothing. A 3rd party provided a truck and hired people from Craigslist. ---- After working with Donna in the resolutions department for 5 and a half months, we reached an agreement to to receive a partial refund and it seems that it will not be paid even after removing negative reviews. Similar to the moving experience, I am constantly reassured that I will receive payment 'soon' over 3+ months since we signed an agreement. No dates are given and the blame is all on the 3rd party that they hired and cannot seem to coordinate a schedule with or any communication regarding moves or payments. My latest update is that their 3rd party refuses to pay, but I can again rest assured it will be paid soon like I've been told before. read more

Run away from this company as fast as you possibly can.I wish I had. We have no idea (and neither does Colonial) where our stuff is, and there is currently no estimated date of delivery. The driver refused to provide us a Bill of Lading after multiple attempts to get a copy (they were also 4 hours late with no communication.) We had such a great experience in the beginning with the sales people. It's so disappointing that everything that was told to us was a lie. Don't trust these people. They will tell you that the circumstances were "unforeseen" and it's not their fault. There has been no accountability just a lot of blame passed around. This feels like a shady operation. I was warned by another company to not use this service. I should have listened. read more

The movers were great, we had our household delivered 2 days after pickup and moved many states from pickup to delivery. Very easy to work with! read more

After posting this review, I was contacted by Donna, Manager of Dispute Resolutions. Donna took ownership of the issue. She was very professional and exhibited empathy to our situation. She tracked down where our furniture was and was able to schedule our furniture to be delivered tomorrow morning. We look forward to completing our move as a result of Donna's focused resolution efforts. ====================================================== Avoid this company at all costs! I have called numerous times (over multiple days) to find out when our furniture will arrive in Arizona. The support staff is very nice on the phone but has no answers. They say that they "will talk to dispatch and call back" but that never happens. They never have updates and respond that they are waiting on the drivers to call in the updates. Our Sales Rep (Meena) went out on vacation (so we were told) but she never told us before her leaving and no one was backing her up. As of today, I am still hearing "we will talk to dispatch and get back to you". They never do! The only positive that I can say is that the pick up and packing crew was great! That is the only reason that I even gave them one star. read more

Colonial did a great job! From start to finish, Colonial stayed on top of all the subcontractors to ensure everything from household items to autos arrived on time and within budget. For those folks complaining about weights, and no proof. You have the authority to ask that your items be weighed upon delivery. Weight of truck before your stuff goes in your house, minus weight of truck after your stuff is delivered=weight of your move. Don't allow subcontracted moving companies to jack up your quote from Colonial, I didn't. read more

I made reservation with Van lines, I was confirmed date datefor August 1 or 2, 2 days prior to date, they swithced to August 3-5. It is a bait and switch scam, most reviews which are positive, if you look carefully, are doctored reviews. Stay far away! read more

From the minute I called to ask for a quote and up until my items were picked up and put on the truck the communication and professionalism was excellent. The minute the door closed on the truck is when the nightmare began. I was quoted a long distance move loosely based on weight and per the salesman he was being conservative making me think that more than likely I would come up short and therefore would pay less. That didn't happen. The movers Colonial sub contracted were nice guys (They were fed lunch and tipped well, mid you) but apparently slow to submit the necessary paperwork needed to begin the moving process. Apparently the way Colonial works is as follows: Movers pick up your items, load it on a truck then drive it to a warehouse where it sits there until its loaded onto Colonial's version of storage "cubes". Then after the logistics are scheduled the "cubes" are then loaded onto a larger truck and are shipped in conjunction with other deliveries. They never tell you what place you are on the logistical wait line nor could I get a straight answer as to when said truck is stated to leave/arrive. Time and time I was assured by different people that I spoke to that there "shouldn't" be any problems, that they don't "forsee any issues", that it was slow season and that means I would "probably" get my delivery early. All that did was create false hope and set unnecessary expectations instead of providing realistic and fact based information. I was also told that I would be assigned an Account Manager that would guide me throughout the process. The Account Manager was never able to give me a straight answer as to when I was to expect my belongings. I am still waiting for a supervisor to call me back. I was given a date range but never an ETA and when I asked what happens if I don't receive my belongings by the last day of delivery I was told my compensation would be only $30 for each day my delivery was delayed. (Note: I was told the drivers are only allowed to drive 500 miles per day.) I will update this review if/when my move is finally delivered. But for now and In short: Do more research and pick a better company. ***UPDATE: Got my belongings on the last delivery on the scheduled last day. Not only were there broken items but there were several items missing. Some we're irreplaceable. Movers rushed me through the process and made it difficult to account for everything. The claim amount for missing items is $0.60 per pound. Of course you wouldn't file a claim. You wouldn't get anywhere near the value of the items. Made several calls but to no avail. They got my money they could care less at this point. Horrible moving company! read more

Like other reviewers here who wrote bad reviews, I was offered additional money for my troubles IF I change my original review to a five star review. Mind you, I was told before that I was going to get an additional $100 anyway, but now it's conditional on me changing my Yelp review. Well, that's against the Yelp terms of service, and a form of extortion besides, so I'm not doing it. A fellow user is reporting Colonial to the Florida Attorney General for unethical business practices, and suggested I do the same. Update to the update: A Colonial rep now says that the $100 in additional compensation is not dependent on me changing my review. I did receive the $100 without changing my original review. read more

Do not use them. Sounded great when I was initially booking. Getting things picked up was the initial challenge, but the real problem is they are 2 weeks past the delivery date with no ETA. Moving from Colorado to Virginia. Called me weeks ago and said it would be delivered the next day and gave me a 4-hour window. With 15 min left I called and was told the truck was broken down. They have had our household items on a broken-down truck for a month now. They would just keep saying no updates on delivery, but any day. Finally, discovered the truck is still in CO. Lies on top of lies. I could have gone with a less expensive company, but initially Colonial seemed like they had it together. Definitely not the case. Have been charged for things they did not do. Have had to purchase items because they have missed their delivery deadlines. They are not responsive, and really don't care. STAY AWAY! read more

We had a very unpleasant experience with this company. - The movers drove their semi-truck in our old city neighborhood and did not want to work with us to find parking. They had to get a small shutter (which is extra fees for us). The move then took all day. - The movers were not pleasant. - We were not given three days notice before arrival, but because I contacted them for advice, they told me the truck is arriving tomorrow, they had forgotten to contact me. - The movers again, charged us for a long-distance fee after we negotiated with them to park nearby (they again wanted to get a shutter). - We had a couple of items rendered unusable (bookcase broken to pieces and lost a wheel on a desk chair). Most importantly: - The movers had moved items in my desk drawers and it got lost. Among these items were flash drives with sensible documents!!! I have not gotten any help from Colonial Van Lines to retrieve these flash drives. - They had unscrewed the frame of the bicycle to make it fit in the truck and did not tell us. This means that the first time my husband took a turn using the bicycle on the road, he felt in the middle of an intersection! Hopefully no accident was caused. read more

Absolutely the worst moving experience I've ever had (and I've moved a lot!) we paid to have the house packed, they showed up 2 days later than was promised with no packing material and a small rental truck. This forced us to leave furniture behind as our house was closing that day! On delivery, they were also later than promised. We paid extra to have items moved up the stairs, instead they dumped everything in the garage. We had 2 damaged trees and damage to our neighbors lawn from their truck. I have multiple damaged pieces of furniture and many many boxes that were missing.... which didn't surprise me as they showed up with someone else items on the truck that they left with us. Very unprofessional movers, no communication and everyone just blamed someone else instead of taking responsibility read more

My move with CVL was the absolute WORST experience I've ever had with any business, professional organization, or association across any industry. At initial engagement, I was not presented with any options aside from a Binding Estimate that locked me into a contract that charged me based on a calculated weight, as opposed to my actual inventory weight, which was 1,883 lbs. less than their calculations. They did not adjust my balance for the difference. I never knew I had an Account Manager until 3 days before my move. Turned out I was dealing with a salesperson for the entire 4 weeks leading up to my move who kept claiming "I got you" but made no notes on my account even after 125 exchanges to confirm inventory (with photos), make updates and confirm agreed services. I had to review the inventory list multiple times because they kept including things that didn't exist! I was assigned 2 different Account Managers in less than a week and they added zero value. They were unresponsive, unavailable and misinformed every step of the way. I was told I would receive 24-48 hrs notice before pickup and delivery and neither happened. I got 1 hr notice before pickup from the driver and was stood up the weekend they were scheduled to deliver. My inventory was all labeled as "SC" (scratched) at pickup, which is not true. Even pieces that had no damage before OR after were still labeled as scratched to proactively remove liability, just in case. When they finally delivered, the driver refused to re-assemble items that were disassembled and boxed by the carrier at pickup, claiming they were not allowed to touch any boxes that they didn't pack. He pointed to an item packed in its original manufacturer's packing and said "that doesn't look like our box so I can't touch it." Aside from that, some of furniture was indeed scratched or damaged and some fragile boxes were just shards of glass. No final documentation was provided for my records after delivery was complete. read more

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This company is a hot mess. Once you get past your moving consultant Veronica, Melissa or Chris you get a bunch of young people that are just trying to make a check. You have to call customer service twice at a time. The first time it sounds like the phone was dropped over and over (you also here the customer service reps talking and laughing... then sometimes you get hung up on) well, when you do get an answer it's a young lady that always tries to reach out to dispatch but without any luck she will say call them back tomorrow. We originally were to have a scheduled pickup May 1st or May 2nd but never could get a confirmed date. We canceled and was refunded our deposit back in full. We rented a Uhaul and moved our belongings ourselves. Just avoid this place, I promise you will be extremely disappointed. If you decided to not believe the reviews read your contract so you can get a refund in time if they mess things up for you too. Update: 06/02/2021 Change my review from 1 star to 5 stars only because Donna reached out to me (more than once) to help improve my experience with the Colonial VanLines. She worked alongside her manager to ensure I got my full refund and additional accommodations. She is worth a 1000 stars in my opinion. Not many companies have dedicated individuals like Donna to improve customers" satisfaction rates. Thanks Donna, again. read more

This company is a catastrophe and I wish it was never born. The company that promised to do the move over two days with the driving taking place over the weekend, FAILED TO SHOW UP for 2! DAYS! Then when they did, they contracted out random people in the city to come and pack our things. 2 men almost got into an altercation at my home, there are so many boxes that are unmarked it's ridiculous and I have NEVER seen so many broken items. I have moved 8 times in my life and this was hell. Managing a cross country move, with 2 toddlers during this dumpster fire of a pandemic and these folks who were paid over $10,000 to move our items are ridiculous and horrible. All the other people on here have to be ploys or talking about a different company. We were directed to 3 different sales people, 3 different supervisors and each worked a different time with not all of the information. We had to extend our stay at another location and our airfare! And to top it off, when we complained they offered a measly $200 and a nondisclosure for our wasted time! FOH. Because of the Christmas holiday we figured we would need to wait for things, but when our driver stated he was going to Miami first, with our items!, then coming to drop things off, that was when ish hit the fan for me. THE AUDACITY of this. I regret paying them, I regret hiring them, I regret their existence in the world and I wish I could have stopped them coming to fruition. The gift that keeps on giving is that things are so disorganized, I get a surprise every time I start unpacking these unmarked boxes. I'm reporting to the better business bureau as well because they are horrible and disgrace to all businesses in the nation at this point. read more

Donna helped us resolve our issues with Colonial. We will give her 5 stars. She did this in a timely manner.

We used CVL to move from New England to SC in October. Even though it was a very stressful experience due to hurricane season we arrived safely and happy. Donna, on behalf of the owners, acknowledged the shortcomings of their employees who scratched several items. Donna was empathetic and realized our frustration and at each step tried her best to come up with a reasonable resolution. We appreciate this company owner has not ignored our previous feedback and has expressed interest to reach a resolution through Donna who deserves 5 star for her service. read more

does not pay drivers. update , haven't been paid in 3 weeks. dispatchers hang up on you, blocks numbers and hold payment

As a followup after much back and forth and our items arriving 15 days later than the window, Donna from the resolution team got us a fair settlement for all our trouble. Not a lot went right with this transaction, but she definitely made it much better in the end. Thank you Donna! This is my review of Colonial Van Lines, at least up until this point. My items are yet to arrive, and given how well the past 3 weeks have gone I'll be shocked if they're all in one piece. Yes I am a real person. My husband and I were moving cross country from Fort Lauderdale, FL to Los Angeles...Not a small move. So we wanted to find someone rated highly and sounded reliable at a decent price. The reviews I had read for the most part seemed to make them sound like a good company to work with. To start, the application process and review of the procedure seemed to go fine. Our case manager was originally Nicholas, and he was friendly and seemed to explain the process and take our estimate. We were given Job Number 586247-CV for this move with a pickup date of March 20th 2019. Wonderful. The morning of the 20th is the first time I found something questionable. The movers arrived right on time, earlier than I expected actually, which was great. However when I went downstairs I was not met with a Colonial Van Lines truck like I expected, I was met with a truck for "Affordable Moving", a 3rd party. Not what I was expecting. I had done research on Colonial (apparently not well enough), not this group. Still they had forms and such for Colonial, so maybe they're really them? There was a lot going on at the time and I was focused on getting the apartment empty, and besides what was I going to do, say "Nope" and be stuck with no one to move it? I had to vacate the apartment the next day, and they had Colonial forms, so I guess this is fine. They came in, reviewed everything, raised my estimate by nearly $2000 in the process, which floored me. Based on my boxes and stuff they felt needed packed with their own packaging suddenly my weight was going to be way higher than originally anticipated. The weight as it turns out was not significantly higher, and outside of the extra packing that they did (which if I had known would be so much I would have packed the TVs and remaining unpacked items ahead of time) and at the last estimate it was closer to the original amount. After several hours the guys finally got everything out and away they went, and the next day off I went driving across the country to LA. This is when things fall into a black hole. Sometime between the 27th and 29th as we had been asking for updates, we received a call that there was some sort of issue with the truck transporting our goods and things were temporarily held up. That is the last we heard from anyone at Colonial Van Lines until today, despite calls and emails, other than a call on 3/29 giving us our new final total bill. This person did not know anything about our shipment, just the amount due. Our ending window to expect our goods of 4/7 came and went, so first thing on the 8th I sent a email to everyone I've had contact with asking where our stuff is and why have I gotten no communication on this in ages? This afternoon (4/8) I received a call from Monica (who was the 3rd or 4th out of 5 people I've worked with on this project) that our items had been held up in Florida for a while due to the truck, and just today they arrived...In NEW JERSEY. I was not previously aware that New Jersey was between Florida and California. I was so baffled at this I didn't even think to ask for an explanation on how and why our items are in New Jersey. This was not part of the process explained to us. Apparently they don't take the goods directly to you, they take them somewhere else first. The goods are there, but as of yet no ETA of when they'll start making their way to Los Angeles, and no ETA of when we'll be receiving our goods at home. I demanded an explanation and all I got back was the truck had a mechanical issue. I'm sorry, but that's ridiculous and unacceptable. It's now been nearly 3 full weeks since our items were picked up and our items are no closer to our home than they were the day they were picked up; actually, they are further away than when they started. The drive from Fort Lauderdale to LA was 2718 miles; the most direct line from New Jersey to LA is 2779 miles via Google Maps. "Well how is your company going to make this right?" I was told they offer $30 for every day they miss their estimate. Oh ok...yeah, a couple hundred dollars for a crap load of inconvenience and items I was not planning on being without for more than 2 weeks...no big deal, call it a day! No, that is unacceptable and I refuse to pay any balance remaining for this company's negligence and poor customer service. That at this point is the only thing that will make this right. read more

I can't leave negative stars, so 1 star it is. We recently relocated from Seattle to Atlanta, and due to our pretty tight moving schedule, booked Colonial without reading the Google reviews. That was our first mistake. We explained our timeline, and Colonial assured us that they'd be able to help. Assured that we had everything under control, we booked our flights to Atlanta. That's when we suddenly got an email stating that Colonial is NOT 100% sure they'll be able to make our window, and that they'll be coming later than initially anticipated. Obviously, this was unacceptable because we had already booked flights and were supposed to turn over our keys to the new tenants. And this is where it gets ridiculous. 1. Upon calling Colonial to ask them what they could do to make sure a truck arrived to pack our stuff within the original time window that was discussed, we were told that absolutely nothing could be done. 2. We asked if they would kindly refund our money so we could book someone else who COULD meet the scheduled time window. 3. They not only refused to refund the money, claiming that their inability to meet the expectations initially set out was not their problem. Furthermore, we were passed around like a hot potato to increasingly rude customer service reps and managers. 4. Bottom line: Services were NOT rendered due to an oversight on Colonial's part, and their refusal to refund our money in addition to their abrasive and hostile band of representatives made it abundantly clear that this company does not give a rat's ass about the customer. They don't even have their own fleet; they contract out the moving job to others which is what caused the delay in the first place. May their turkey be dry as sawdust this holiday season, and may all their stuffing burn. read more

So i booked a move with this company a month and a half ago. Set up for the 18th of this month Inwent with them because the guarenteed pick up on the 18th and drop off on the 21st. Then i get a call oh sorry no one seemed to be assigned to your move. We can't get you on the 18th but we can on the 19th. Ok fine. Then tonight at 5:30 when every otther moving company is now closed they call and tell me sorry we can't move you tomorrow (19th) either. The truck got stuck. Oh and we can't even promise we can find a truck next week. It might be aftet new years.. What? Then durimg.my discussion with then over their breech in contract they said hey we are refunding your money and hung up on me. Leaving my family stranded without a moving company 6 days before Christmas with a fully packed house including all my 3 year olds toys. This is a terrible company who lied to me and then bailed without tying to help solve the problem. I will say stay fsr away. read more

Final settlement received. The claim resolution offered was fair and I'm updating my Colonial Van Lines overall experience to 3 stars based on Donna's efforts. read more

Do not call Colonial Vanlines! They were rude, understaffed and damaged several pieces of furniture in the move. Because I am new to the area and can't travel with a 72 inch Entertainment center and a solid oak table to get multiple quotes to refinish and repair damages they caused in the middle of a pandemic, I will have to repair these on my own. They taped pads onto oak tables and destroyed the finish when they ripped it off, They left pads and packing materials on my front lawn and then had the nerve to ask for a tip! read more

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My husband & I had a very good experience with the company for our move from Illinois to Indiana. From the sales manager James Coleman, Customer Service Manager Mena Cudjoe to the moving crew from In Demand Movers - Phil, Luis & Rudy. They all provided us with courteous and professional service. We definitely will recommend Colonial Van Lines to our family and friends whenever there is a move being planned. We wish them all the best for the future and keep up the good work. Job ID: 55553358-CO-A Mohsin & Kaniz read more

Do not waste your money! I chose this company because of the amazing experience I had over the phone with the initial sales consultant Annie. She was so informative and nice taking her time to answer my questions. From there leading up to the move everything was great, I was assigned an account manager names Jason and he called daily to check in with me the week of the move. Then things got bad come time for the actual move. The day of the move the driver Gustavo, and one other "day laborer" came to break down my furniture and then move it into the truck. I have a small 2 bedroom condo with average amount of furniture and about 38 boxes. Well..they showed up with a more than 1/2 way full truck and when I saw the amount of space left in the truck for my things I was immediately concerned. The driver and day laborer assured me everything would fit. Well it took them 7 hours, and they actually could not fit my mattress and box spring so they strapped it to the back of their truck which really concerned me. Come delivery day the same driver arrives, and this time there are 2 day laborers to move everything out of the truck and re build my furniture. This time it took about 4 hours total. They moved everything quickly, but when it came time to put my furniture back together that is when things got even worse. The day laborers left and the driver was still there finishing putting my furniture back together. After a little while the driver comes to me and says that he can not put my desk together and that my boyfriend would have to do it. I told him we paid for this service, so I am going to need him to finish the task, and I even went and found the original manual. He had everything he needed at that point. After about 30 minutes he told me again that he could not do it and that "he is just a driver and not supposed to do this, and that he did not have time." He said that the company would send someone that day to finish it for me. I then called my account manager to confirm someone would be coming and he said he had to check with dispatch and that he would call me back and let me know. Well he never called me back, and this is when my account manager Jason stopped calling me, and myself and my boyfriend were constantly calling for updates. Colonial and Jason never called us from there, they would always say they would but would not. Two days later they finally send someone to build the desk, my boyfriend stayed home from work for this. They said the desk was put together so badly by the driver that it took them even longer to fix his work. In addition they realized there were a ton of missing pieces, and they even mentioned remembering seeing them on the truck. Well they could not get it done in 2 hours and my boyfriend had to leave for work so the job was again unfinished, now 2 days past delivery date. Finally the next day they came back and they said the job was "finished." Well since 60% of the parts were missing (somewhere in a Colonial truck) they desk is barely hanging on by a thread. By this point we were so fed up we decided to take it up with management and see if we could get some sort of refund. Jason our account manager asked for photos which we sent 3 business days ago, and we have yet to hear back from him. In addition to the desk issues, we realized the screws to the slats on our bed were lost (we did not notice before since they placed the mattress on top) and the slats were just thrown together. Also, a dresser with mirrors was cracked. The minor damages were to be expected, but the missing screws and pieces is just unacceptable. The customer service of this company is non existent once the job begins. Beware of them being amazing when they want your money, but once they have it they do not care about you at all. Never again. read more

Updated review- Donna was fantastic in helping come to a financial resolution due to the challenges I incurred during my move. She was extremely responsive and helpful! Thanks Donna for going above and beyond to help me out. read more

If I had to go back knowing what I know now, I'd have gone with another option. I recently relocated from OH to PA for my job, and had to move on quick notice. I did some quick price shopping and Colonial gave me the best rate and were really helpful and friendly, so I picked them. Kelly was friendly, helpful and really helped sell me on the service. Once I decided to go with them, I was switched to an account manager who was also REALLY friendly and helpful. They check in every 1-2 days before the move, and get everything sorted out. And then they picked up my stuff. And I stopped getting those calls. My account manager was then switched with no reason given, and my new account manager was not helpful and very hard to get in touch with. I was given a window of Oct 3rd-8th for my delivery window, and on the 7th I had no word on where my stuff was. You'd think for a company that follows up every day for pickup, they'd at least give you a heads up about your stuff being delayed. So I emailed my account manager. Wait until noon on the 8th and no response. So I tried calling my old account manager, as I still had her extension written down. It went to someone else now. This person was kind but provided little insight, just that "there was a delay"(no way!....thats why I called.) This is frustrating, as I modified my plans around there schedule. I then start reading reviews, and now I realized....I made a huge mistake. A few days go by so I call the customer support line. They try to reach the carrier, and it was after hours, and I was told I'd receive a call tomorrow to follow up once they contact them in the morning. No follow up call was given. I left a message for my new account manager. He finally followed up the next day and left a voicemail, with literally no updates other than "we're working on it still, we'll update you shortly" no... I want to know where my stuff is, when is the new ETA? Finally on the 13th, the carrier calls, and my stuff will be here the 15th! My belongings arrive and thankfully, no damages or missing boxes like some reviews warned. Its now the 16th. Colonial never called or followed up regarding delivery. They never even offered any sort of discount for a week delay. Final notes: Glass City Movers is the way to go if you're in OH and need movers. I would contact them directly next time rather than going through Colonial. Don't let Colonial's up front sales pitch fool you. They just want to make the sale, and once they get your deposit, the customer service ends. Save yourself the stress and don't use them. read more

I'll preface this by saying I never ever write poor reviews. I've been in retail services for over 35 years and have a lot of empathy as a result. I am writing to hopefully help someone else from going through the nightmare my family and I did. I've done 14 relocations across the USA. I have used EVERY large company to move that's available. Colonial is by far the worst experience I've ever had. It's not close. Poor communication. They schedule and don't show. The dispatcher says one date. Driver does another. Where they are elite is getting you to sign a contract and collecting their fees. Outside of that it's a mess. Driver was drinking at our home. We ended up having to move many of our own items as they underestimated the load and split our load with another family. On BOTH ENDS. As a result we had to move our things and pay the fee. They didn't complete the delivery in one trip either. Total train wreck. Good luck getting a Regional manager to call you. They don't have one they say. Liars. Buyer beware!!!!!! read more

Well I previously posted how polite the guys were and what a good job they did. I don't know how to change that post so here it goes. A couple of the helpers took it upon themselves to steal jewelry from me. One of which was my moms single pearl necklace, my Diamond earrings, cross necklace, my mothers ring. Plus more! My mom has been gone for 13 years so this broke me for days. I filed police report and colonial says they can't do anything for me. Moms necklace is irreplaceable! But keep hiring Joe Blow off the street to help them. I have even given them one of the helpers name phone number. Nothing. Don't do it people!!! Unless you like crying read more

We had been searching for a company to help us move from Anaheim CA to Mesa Az. We called a few companies and found we needed to leave messages and then didn't receive responses. Colonial was on top of their game and Gloria responded with knowledge and expertise. Our move got postponed a few days and our Driver Jose, had it all under control. Our things were handled and wrapped beautifully! Thank you, Colonial!! read more

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Colonial sux,unprofessional .farmed out move to amazing logistics. Damaged and broken items. I paid dep over phone .and they want more and holding stuff hostage,I refuse to pay for this.. shame on this company for misrepresentation,unprofessional,not giving a rats ass read more

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