Colonial Van Lines cannot be trusted. They lie through their sales, movers, 'dedicated coordinators', and resolutions. Colonial Van Lines claims over and over again that they are not a broker. However, they did not service my move in any way. Booking with them two months in advance provided no benefit since they did not reserve or schedule a truck for my move date and only told me a few days before that they could not make my estimated pickup date. Missing the estimated pickup date was only the beginning of the issues that occurred from there: -Told me 4-hour pickup window and did not show up, I had to call an hour later and they said they'd get back to me -A 3rd party moving company showed up and asked for extra money to provide his team since it was raining, but told me he'd "take care of my stuff" and be the guys who would deliver (they weren't) -They would not give me delivery date; even though they said they would at pickup, but he'd call me the next day -The next day they said they wouldn't know the delivery date and claimed they would 'only have a better idea of a delivery day during the pickup', which made no sense since they didn't have a better idea even the day after -6 Days after pickup and 5 calls putting off from various Colonial Van Lines employees did they finally give a delivery day At Delivery -First things off the truck weren't mine -Boxes ripped and broken -Wood dented and scuffed on furniture -Despite several emails from Colonial Van Lines about their trained staff and COVID precautions, they were all lies because the movers were hired off CRAIGSLIST and were not employed by either Colonial Van Lines or the 3rd party Colonial Van Lines takes no responsibility for their third parties despite telling me multiple times that they own all their trucks and all employees are theirs, and claims they don't know what other people I spoke to said which is the laziest response possible for having 11 different people call me over the moving process. All in all, Colonial Van Lines only took my money and provided nothing. A 3rd party provided a truck and hired people from Craigslist. ---- After working with Donna in the resolutions department for 5 and a half months, we reached an agreement to to receive a partial refund and it seems that it will not be paid even after removing negative reviews. Similar to the moving experience, I am constantly reassured that I will receive payment 'soon' over 3+ months since we signed an agreement. No dates are given and the blame is all on the 3rd party that they hired and cannot seem to coordinate a schedule with or any communication regarding moves or payments. My latest update is that their 3rd party refuses to pay, but I can again rest assured it will be paid soon like I've been told before. read more

After posting this review, I was contacted by Donna, Manager of Dispute Resolutions. Donna took ownership of the issue. She was very professional and exhibited empathy to our situation. She tracked down where our furniture was and was able to schedule our furniture to be delivered tomorrow morning. We look forward to completing our move as a result of Donna's focused resolution efforts. ====================================================== Avoid this company at all costs! I have called numerous times (over multiple days) to find out when our furniture will arrive in Arizona. The support staff is very nice on the phone but has no answers. They say that they "will talk to dispatch and call back" but that never happens. They never have updates and respond that they are waiting on the drivers to call in the updates. Our Sales Rep (Meena) went out on vacation (so we were told) but she never told us before her leaving and no one was backing her up. As of today, I am still hearing "we will talk to dispatch and get back to you". They never do! The only positive that I can say is that the pick up and packing crew was great! That is the only reason that I even gave them one star. read more

Do your homework (you have to dig deeper into reviews) on moving companies based out of FL. If they ask you, pressure you, or are aggressive (ex. daily phone calls) to pay a deposit upfront, beware. That was my experience with this company. My alarm bells went off. I did not go with them. read more

Like other reviewers here who wrote bad reviews, I was offered additional money for my troubles IF I change my original review to a five star review. Mind you, I was told before that I was going to get an additional $100 anyway, but now it's conditional on me changing my Yelp review. Well, that's against the Yelp terms of service, and a form of extortion besides, so I'm not doing it. A fellow user is reporting Colonial to the Florida Attorney General for unethical business practices, and suggested I do the same. Update to the update: A Colonial rep now says that the $100 in additional compensation is not dependent on me changing my review. I did receive the $100 without changing my original review. read more

From the minute I called to ask for a quote and up until my items were picked up and put on the truck the communication and professionalism was excellent. The minute the door closed on the truck is when the nightmare began. I was quoted a long distance move loosely based on weight and per the salesman he was being conservative making me think that more than likely I would come up short and therefore would pay less. That didn't happen. The movers Colonial sub contracted were nice guys (They were fed lunch and tipped well, mid you) but apparently slow to submit the necessary paperwork needed to begin the moving process. Apparently the way Colonial works is as follows: Movers pick up your items, load it on a truck then drive it to a warehouse where it sits there until its loaded onto Colonial's version of storage "cubes". Then after the logistics are scheduled the "cubes" are then loaded onto a larger truck and are shipped in conjunction with other deliveries. They never tell you what place you are on the logistical wait line nor could I get a straight answer as to when said truck is stated to leave/arrive. Time and time I was assured by different people that I spoke to that there "shouldn't" be any problems, that they don't "forsee any issues", that it was slow season and that means I would "probably" get my delivery early. All that did was create false hope and set unnecessary expectations instead of providing realistic and fact based information. I was also told that I would be assigned an Account Manager that would guide me throughout the process. The Account Manager was never able to give me a straight answer as to when I was to expect my belongings. I am still waiting for a supervisor to call me back. I was given a date range but never an ETA and when I asked what happens if I don't receive my belongings by the last day of delivery I was told my compensation would be only $30 for each day my delivery was delayed. (Note: I was told the drivers are only allowed to drive 500 miles per day.) I will update this review if/when my move is finally delivered. But for now and In short: Do more research and pick a better company. ***UPDATE: Got my belongings on the last delivery on the scheduled last day. Not only were there broken items but there were several items missing. Some we're irreplaceable. Movers rushed me through the process and made it difficult to account for everything. The claim amount for missing items is $0.60 per pound. Of course you wouldn't file a claim. You wouldn't get anywhere near the value of the items. Made several calls but to no avail. They got my money they could care less at this point. Horrible moving company! read more

Giving one star but it should be zero! I can say that Colonial Van Lines is the worst moving company I've ever used. We were originally told our stuff would arrive between July 8-15. Once we finalized the close date on our new home (July 7) we asked for an updated and narrowed timeline. We were told the driver would contact us on July 9 between 8a-12p. That day and time came and went with no contact. We contacted customer service the next day and was told they would contact dispatch and give us an update. We had to call to get an update and all they gave us was there was a delay and they did not know when our stuff would arrive. We have called daily, sometimes multiple times a day to get an update, and no one has been able to tell us anything. After a lot of unnecessary back and forth, I finally got someone to tell me our stuff was in Idaho but they could not tell me when it would arrive and would not tell me how many stops between us and where it currently was. They refused to tell us anything other than we were still within the original delivery window. As of today, we still have no additional details and no ETA. How is it possible for a shipping and logistics company to not be able to tell you where your stuff is or when it will arrive? It's literally the purpose of your business. Monday morning I'll be contacting my lawyer to determine legal options. Edit (July 17): The response provided by Colonial Van Lines on this review is nothing but boiler plate BS. I have already called that number and left a message with no response. Another example of terrible customer service. read more

Our 7th move in 27 years and this was THE WORST. At least they got everything here, but the communication from the moving company was HORRIBLE and the company who actually did the packing and moving (ReMove America) was not good. Packers showed up a day early (nothing like a knock at the door at 8am on a Sunday). There was no care taken with anything and I am shocked that more wasn't damaged or broken. They also charged us for additional boxes because they said we had more items than they accounted for, however, as we continue to unpack, we are finding boxes with only 1 or 2 items in the box and a lot of packing paper. Only 2 of the 6 that were hired to do the unloading showed up. Boxes were just put anywhere - there was no care taken to get anything in the right spot. They also flat out asked for a tip and when my husband explained that I had taken the car with his wallet, they pulled what was left in the truck out and left the boxes in the pouring rain. Now, we are left with having to open literally every box to to see what is in in and move boxes up and down stairs to the right location - it is a nightmare! "Customer Service" called to discuss what had happened, but was not available when I called back so I had to leave a message. Not shocked that I have not received another call back. Edit - what resolution? I have never spoken to anyone in person! read more

We had a very unpleasant experience with this company. - The movers drove their semi-truck in our old city neighborhood and did not want to work with us to find parking. They had to get a small shutter (which is extra fees for us). The move then took all day. - The movers were not pleasant. - We were not given three days notice before arrival, but because I contacted them for advice, they told me the truck is arriving tomorrow, they had forgotten to contact me. - The movers again, charged us for a long-distance fee after we negotiated with them to park nearby (they again wanted to get a shutter). - We had a couple of items rendered unusable (bookcase broken to pieces and lost a wheel on a desk chair). Most importantly: - The movers had moved items in my desk drawers and it got lost. Among these items were flash drives with sensible documents!!! I have not gotten any help from Colonial Van Lines to retrieve these flash drives. - They had unscrewed the frame of the bicycle to make it fit in the truck and did not tell us. This means that the first time my husband took a turn using the bicycle on the road, he felt in the middle of an intersection! Hopefully no accident was caused. read more

This company is a hot mess. Once you get past your moving consultant Veronica, Melissa or Chris you get a bunch of young people that are just trying to make a check. You have to call customer service twice at a time. The first time it sounds like the phone was dropped over and over (you also here the customer service reps talking and laughing... then sometimes you get hung up on) well, when you do get an answer it's a young lady that always tries to reach out to dispatch but without any luck she will say call them back tomorrow. We originally were to have a scheduled pickup May 1st or May 2nd but never could get a confirmed date. We canceled and was refunded our deposit back in full. We rented a Uhaul and moved our belongings ourselves. Just avoid this place, I promise you will be extremely disappointed. If you decided to not believe the reviews read your contract so you can get a refund in time if they mess things up for you too. Update: 06/02/2021 Change my review from 1 star to 5 stars only because Donna reached out to me (more than once) to help improve my experience with the Colonial VanLines. She worked alongside her manager to ensure I got my full refund and additional accommodations. She is worth a 1000 stars in my opinion. Not many companies have dedicated individuals like Donna to improve customers" satisfaction rates. Thanks Donna, again. read more

Moving do not use Colonial Van Lines, if you value your belongings. Here's why: We set up our move with Tomas Massey of Colonial. Our move ended up being much more than the initial estimate despite going through photos of our furniture as shown on Zillow and discussing additional belongings in our 3-bedroom home. This is called Bait and Switch. After reviewing the insurance coverage, they provide, I said it looks like I need to purchase additional insurance, which I would have gladly done, but I was reassured that, "you really don't need additional insurance." We took his word for it, unfortunately. Our delivery window kept getting extended. It took over 2 weeks to have our stuff delivered. It was delivered in two separate trucks, about a week apart. During this time, many of our calls to try to determine where our things were, were unreturned, contributing to our anxiety about our belongings. List of issues: We paid to have the fragile items packed to protect them. Not all were packed in a dish pack to provide the ultimate protection, resulting in nearly all the items in one box being broken; items that cannot be replaced. Over 5K in damages Over 5K in damages Distance to move 475 miles and it took over 2 weeks. They pay 60 cent per-pound of the items damaged. Example: Pottery Barn marble top side table weight 57.5 lbs. and valued at $600. You get $34.20. Really! They transferred our belonging from truck to truck and damaged/broke unreplaceable items. The worst customer interaction. They hung up on us many times. Leave message and they never get back to you. Again, believe me do not use Colonial Van Lines to move your valuables. read more

This company is a catastrophe and I wish it was never born. The company that promised to do the move over two days with the driving taking place over the weekend, FAILED TO SHOW UP for 2! DAYS! Then when they did, they contracted out random people in the city to come and pack our things. 2 men almost got into an altercation at my home, there are so many boxes that are unmarked it's ridiculous and I have NEVER seen so many broken items. I have moved 8 times in my life and this was hell. Managing a cross country move, with 2 toddlers during this dumpster fire of a pandemic and these folks who were paid over $10,000 to move our items are ridiculous and horrible. All the other people on here have to be ploys or talking about a different company. We were directed to 3 different sales people, 3 different supervisors and each worked a different time with not all of the information. We had to extend our stay at another location and our airfare! And to top it off, when we complained they offered a measly $200 and a nondisclosure for our wasted time! FOH. Because of the Christmas holiday we figured we would need to wait for things, but when our driver stated he was going to Miami first, with our items!, then coming to drop things off, that was when ish hit the fan for me. THE AUDACITY of this. I regret paying them, I regret hiring them, I regret their existence in the world and I wish I could have stopped them coming to fruition. The gift that keeps on giving is that things are so disorganized, I get a surprise every time I start unpacking these unmarked boxes. I'm reporting to the better business bureau as well because they are horrible and disgrace to all businesses in the nation at this point. read more

As a followup after much back and forth and our items arriving 15 days later than the window, Donna from the resolution team got us a fair settlement for all our trouble. Not a lot went right with this transaction, but she definitely made it much better in the end. Thank you Donna! This is my review of Colonial Van Lines, at least up until this point. My items are yet to arrive, and given how well the past 3 weeks have gone I'll be shocked if they're all in one piece. Yes I am a real person. My husband and I were moving cross country from Fort Lauderdale, FL to Los Angeles...Not a small move. So we wanted to find someone rated highly and sounded reliable at a decent price. The reviews I had read for the most part seemed to make them sound like a good company to work with. To start, the application process and review of the procedure seemed to go fine. Our case manager was originally Nicholas, and he was friendly and seemed to explain the process and take our estimate. We were given Job Number 586247-CV for this move with a pickup date of March 20th 2019. Wonderful. The morning of the 20th is the first time I found something questionable. The movers arrived right on time, earlier than I expected actually, which was great. However when I went downstairs I was not met with a Colonial Van Lines truck like I expected, I was met with a truck for "Affordable Moving", a 3rd party. Not what I was expecting. I had done research on Colonial (apparently not well enough), not this group. Still they had forms and such for Colonial, so maybe they're really them? There was a lot going on at the time and I was focused on getting the apartment empty, and besides what was I going to do, say "Nope" and be stuck with no one to move it? I had to vacate the apartment the next day, and they had Colonial forms, so I guess this is fine. They came in, reviewed everything, raised my estimate by nearly $2000 in the process, which floored me. Based on my boxes and stuff they felt needed packed with their own packaging suddenly my weight was going to be way higher than originally anticipated. The weight as it turns out was not significantly higher, and outside of the extra packing that they did (which if I had known would be so much I would have packed the TVs and remaining unpacked items ahead of time) and at the last estimate it was closer to the original amount. After several hours the guys finally got everything out and away they went, and the next day off I went driving across the country to LA. This is when things fall into a black hole. Sometime between the 27th and 29th as we had been asking for updates, we received a call that there was some sort of issue with the truck transporting our goods and things were temporarily held up. That is the last we heard from anyone at Colonial Van Lines until today, despite calls and emails, other than a call on 3/29 giving us our new final total bill. This person did not know anything about our shipment, just the amount due. Our ending window to expect our goods of 4/7 came and went, so first thing on the 8th I sent a email to everyone I've had contact with asking where our stuff is and why have I gotten no communication on this in ages? This afternoon (4/8) I received a call from Monica (who was the 3rd or 4th out of 5 people I've worked with on this project) that our items had been held up in Florida for a while due to the truck, and just today they arrived...In NEW JERSEY. I was not previously aware that New Jersey was between Florida and California. I was so baffled at this I didn't even think to ask for an explanation on how and why our items are in New Jersey. This was not part of the process explained to us. Apparently they don't take the goods directly to you, they take them somewhere else first. The goods are there, but as of yet no ETA of when they'll start making their way to Los Angeles, and no ETA of when we'll be receiving our goods at home. I demanded an explanation and all I got back was the truck had a mechanical issue. I'm sorry, but that's ridiculous and unacceptable. It's now been nearly 3 full weeks since our items were picked up and our items are no closer to our home than they were the day they were picked up; actually, they are further away than when they started. The drive from Fort Lauderdale to LA was 2718 miles; the most direct line from New Jersey to LA is 2779 miles via Google Maps. "Well how is your company going to make this right?" I was told they offer $30 for every day they miss their estimate. Oh ok...yeah, a couple hundred dollars for a crap load of inconvenience and items I was not planning on being without for more than 2 weeks...no big deal, call it a day! No, that is unacceptable and I refuse to pay any balance remaining for this company's negligence and poor customer service. That at this point is the only thing that will make this right. read more

Final settlement received. The claim resolution offered was fair and I'm updating my Colonial Van Lines overall experience to 3 stars based on Donna's efforts. read more

So i booked a move with this company a month and a half ago. Set up for the 18th of this month Inwent with them because the guarenteed pick up on the 18th and drop off on the 21st. Then i get a call oh sorry no one seemed to be assigned to your move. We can't get you on the 18th but we can on the 19th. Ok fine. Then tonight at 5:30 when every otther moving company is now closed they call and tell me sorry we can't move you tomorrow (19th) either. The truck got stuck. Oh and we can't even promise we can find a truck next week. It might be aftet new years.. What? Then durimg.my discussion with then over their breech in contract they said hey we are refunding your money and hung up on me. Leaving my family stranded without a moving company 6 days before Christmas with a fully packed house including all my 3 year olds toys. This is a terrible company who lied to me and then bailed without tying to help solve the problem. I will say stay fsr away. read more

I can't leave negative stars, so 1 star it is. We recently relocated from Seattle to Atlanta, and due to our pretty tight moving schedule, booked Colonial without reading the Google reviews. That was our first mistake. We explained our timeline, and Colonial assured us that they'd be able to help. Assured that we had everything under control, we booked our flights to Atlanta. That's when we suddenly got an email stating that Colonial is NOT 100% sure they'll be able to make our window, and that they'll be coming later than initially anticipated. Obviously, this was unacceptable because we had already booked flights and were supposed to turn over our keys to the new tenants. And this is where it gets ridiculous. 1. Upon calling Colonial to ask them what they could do to make sure a truck arrived to pack our stuff within the original time window that was discussed, we were told that absolutely nothing could be done. 2. We asked if they would kindly refund our money so we could book someone else who COULD meet the scheduled time window. 3. They not only refused to refund the money, claiming that their inability to meet the expectations initially set out was not their problem. Furthermore, we were passed around like a hot potato to increasingly rude customer service reps and managers. 4. Bottom line: Services were NOT rendered due to an oversight on Colonial's part, and their refusal to refund our money in addition to their abrasive and hostile band of representatives made it abundantly clear that this company does not give a rat's ass about the customer. They don't even have their own fleet; they contract out the moving job to others which is what caused the delay in the first place. May their turkey be dry as sawdust this holiday season, and may all their stuffing burn. read more

My husband & I had a very good experience with the company for our move from Illinois to Indiana. From the sales manager James Coleman, Customer Service Manager Mena Cudjoe to the moving crew from In Demand Movers - Phil, Luis & Rudy. They all provided us with courteous and professional service. We definitely will recommend Colonial Van Lines to our family and friends whenever there is a move being planned. We wish them all the best for the future and keep up the good work. Job ID: 55553358-CO-A Mohsin & Kaniz read more

If you are looking for a professional moving company, DO NOT USE COLONIAL VAN LINES. We recently used them to move a small 3 bedroom household less than 700 miles. They charged us over $7200. Part of that fee was for $600 worth of packing materials which was to include mirror packs for two televisions, dish packs, bubble wrap, and two hanging wardrobe boxes. Well, on moving day, one guy showed up in a U-Haul with a bunch of flimsy U-Haul boxes. He went through the house and threw everything into boxes, mixing up items from all different rooms. He jammed unwrapped mattresses into his dirty truck. The televisions were also loose in the truck. He wrapped our dishes in our towels and sheets. The hanging clothes were jammed into a box along with...canned goods. When he arrived at the destination, because it was just the one guy, he jammed furniture around and didn't put the boxes in the rooms where they belonged (How could he when all of the stuff was jumbled up in various boxes and unlabeled?) He also couldn't get a large chest into the bedroom where it belonged because he didn't want to spend the money on a crew. We still haven't found our skillets or the remotes for the televisions. They must have been left behind or lost along the way. We've been calling Colonial weekly and get the same empty promises and runaround every time. All we want is to be reimbursed for all of the packing materials and get a $500 credit to defray the costs of replacing our skillets and remotes and for the completely unprofessional move. We were told that a big truck with a 3-4 man crew would professionally pack up our belongings and label them by room. And then deliver them and place the furniture in the correct rooms. What we got was one guy who threw our things into and out of a truck. Certainly not a professional move worth $7200. So save yourself a lot of heartache and look elsewhere. read more

Do not call Colonial Vanlines! They were rude, understaffed and damaged several pieces of furniture in the move. Because I am new to the area and can't travel with a 72 inch Entertainment center and a solid oak table to get multiple quotes to refinish and repair damages they caused in the middle of a pandemic, I will have to repair these on my own. They taped pads onto oak tables and destroyed the finish when they ripped it off, They left pads and packing materials on my front lawn and then had the nerve to ask for a tip! read more

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I'm in the middle of a move from SC to CT with Colonial and am beyond frustrated. We needed to be out of our home in SC by 5/16, but couldn't move into out apt in CT until 6/7 so our items were placed in storage somewhere here in CT. We requested delivery on 6/7. They gave us a window of from 6/7 to 6/12. Ok. Understandable. I never heard from anyone at Colonial. As we approached 6/7, I had to call them. They told me they couldn't deliver until 6/17. Wow. That was a shock, but not much I could do about it. We had to purchase air mattresses and move into our apt and wait for our stuff. Again, no communication from Colonial. I contacted my acct manager. Emailed and left voice mail. She never responded. I got in touch with another CSR on 6/14 and they said we would be delivered on 6/17 and she would call me back with a time. She never called back. Today is 6/17. I had to call Colonial again this morning to figure out what time to expect delivery, only to find out that our furniture is not coming today and they can't tell me when it will. I've spoken with the escalation manager, and he doesn't seem to know anything either. He promised a call back, but as you can imagine, I'm not holding out hope for that. In the meantime my nearly 80 year old mother is trying to stay in an apt with nothing but an air mattress she has a hard time getting up and down from. I don't know what else to do. Any advice would be appreciated. read more

I made reservation with Van lines, I was confirmed date datefor August 1 or 2, 2 days prior to date, they swithced to August 3-5. It is a bait and switch scam, most reviews which are positive, if you look carefully, are doctored reviews. Stay far away! read more

I recently made the move from Denver to Colorado and although there were some damages, Donna did a great job reaching out to ensure that I received fair compensation and was satisfied with my move. read more

Updated review- Donna was fantastic in helping come to a financial resolution due to the challenges I incurred during my move. She was extremely responsive and helpful! Thanks Donna for going above and beyond to help me out. read more

Donna will set things right no matter the challenge. At first my experience with CVL was challenging. Information was conflicting, inaccurate and it challenged my peace especially with the importance of our move. Still, once Donna got involved, we got concrete and accurate information. She showed empathy, excellent customer service, built rapport with me. She gave the company a qualities so many company's lack, heart, civility, and humanity. She was genuine and worked with her peers to deliver the correct information and resolve any concerns we had. Moving is stressful for everyone. Colonial Van Lines with good people like Donna, Jaime and others behind the scene committed to their customers happiness I'll recommend there services. To everyone who reads this, You're getting an estimate based on typical type of weight. Chances are you have more weight in goods than you realize. A moving service will help your back, and ease a large part of the process of moving. It's worth the fiscal cost if it's within your means. Get a quote, plan for more because we all accumulate a lot of things of personal value in life, and give them a call. They pack things nicely. Thank You CVL with appreciation, A.C read more

If I had to go back knowing what I know now, I'd have gone with another option. I recently relocated from OH to PA for my job, and had to move on quick notice. I did some quick price shopping and Colonial gave me the best rate and were really helpful and friendly, so I picked them. Kelly was friendly, helpful and really helped sell me on the service. Once I decided to go with them, I was switched to an account manager who was also REALLY friendly and helpful. They check in every 1-2 days before the move, and get everything sorted out. And then they picked up my stuff. And I stopped getting those calls. My account manager was then switched with no reason given, and my new account manager was not helpful and very hard to get in touch with. I was given a window of Oct 3rd-8th for my delivery window, and on the 7th I had no word on where my stuff was. You'd think for a company that follows up every day for pickup, they'd at least give you a heads up about your stuff being delayed. So I emailed my account manager. Wait until noon on the 8th and no response. So I tried calling my old account manager, as I still had her extension written down. It went to someone else now. This person was kind but provided little insight, just that "there was a delay"(no way!....thats why I called.) This is frustrating, as I modified my plans around there schedule. I then start reading reviews, and now I realized....I made a huge mistake. A few days go by so I call the customer support line. They try to reach the carrier, and it was after hours, and I was told I'd receive a call tomorrow to follow up once they contact them in the morning. No follow up call was given. I left a message for my new account manager. He finally followed up the next day and left a voicemail, with literally no updates other than "we're working on it still, we'll update you shortly" no... I want to know where my stuff is, when is the new ETA? Finally on the 13th, the carrier calls, and my stuff will be here the 15th! My belongings arrive and thankfully, no damages or missing boxes like some reviews warned. Its now the 16th. Colonial never called or followed up regarding delivery. They never even offered any sort of discount for a week delay. Final notes: Glass City Movers is the way to go if you're in OH and need movers. I would contact them directly next time rather than going through Colonial. Don't let Colonial's up front sales pitch fool you. They just want to make the sale, and once they get your deposit, the customer service ends. Save yourself the stress and don't use them. read more

We had been searching for a company to help us move from Anaheim CA to Mesa Az. We called a few companies and found we needed to leave messages and then didn't receive responses. Colonial was on top of their game and Gloria responded with knowledge and expertise. Our move got postponed a few days and our Driver Jose, had it all under control. Our things were handled and wrapped beautifully! Thank you, Colonial!! read more

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If I could give a negative number of stars for this company, I would. DO NOT EVER HIRE these people. We flew into GB WI to meet the moving company and be there for the move. They had two days scheduled to pack our items, load and leave. On the third day we were closing on the house. The driver arrived on the first day, late. He called the night before stating he would arrive at 7:30. Did not show, had numerous excuses. Blamed it on dispatch, said he wasn't told that we had high end furniture, said he did not know we had a 9'x9' mirror, said he couldn't find labor. The entire 1st day was wasted. The second day he said he had labor ready. He backed in and sent them home. My husband and I had to pack the entire house up, hire three other people to help and the driver did not have any one until 1:00 on the 2nd day. Other peoples personal property was taken out of the truck and put in our driveway, in the rain. Complete cluster. I have never seen someone try so hard NOT to work. The truck left and we fly back to FL . The truck was supposed to arrive on a Monday or Tuesday. No Show - we were told that the driver was in SC. SC is not on the way to FL from WI. Then Colonial said the truck was broken down. Then Colonial called and said we had to be ready for the driver to arrive on a Friday night between 4-8pm. NO SHOW Driver called at 8:15. told us he had labor to unload and we had to be ready at 8:30 am. NO SHOW. Called the driver at 8:50am He told me we had to pay in full to unload our furniture and the office opened at 9am............ NO SHOW He did not show up until 10:00am The guys who were going to unload waited for an hour and a half. They were also pissed. They are paid per job, not per hour. I called Colonial customer service. NO CALL BACK. Stay tuned............ We will see how much of our stuff is missing or broken. DO NOT PAY THE PRICE FOR THIS COMPANY. read more

The movers they sent were great, but everything else was terrible. Messed up quote, customer service couldn't fix, didn't send enough movers. read more

Colonial sux,unprofessional .farmed out move to amazing logistics. Damaged and broken items. I paid dep over phone .and they want more and holding stuff hostage,I refuse to pay for this.. shame on this company for misrepresentation,unprofessional,not giving a rats ass read more

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I'm in the midst of moving. Ive paid a third of what is owed. expected pickup today between 9 and 10. they called to ask if driver could pick up tomorrow. I said no. they do not return phone calls. when asked to speak with a manager, they indicate someone will call back within 24 to 48 hours. i will likely post more as the movers come. I can only hope it's more pleasant than the experience thus far! read more

Do not use them, they are a broker that advertises as a moving company. Your move will be auctioned off to the lowest bidder. They had two months to coordinate my move and failed to show up on the first two days they told me a mover would be there and then the night before we had to leave our house they showed up with a truck too small. Nightmare is an understatement. Please do not use them!!!! read more

Update, after talking to Donna she was able to fix all my issues. Colonial needs more employees like Donna. The day of loading the truck one of the movers spent half the day in the basement sleeping and when he wasn't sleeping he was in my fridge helping himself to my food. At 5pm the sleeping mover had to leave and took one other mover with him since they rode together. Because there was so much work left to do I had to help and the 3 of us didn't finish till 9pm. Every time I mentioned this to Colonial I was told I would be compensated for my help and after 4 months they just blow me off. Day of unloading the truck, there was no communication between the driver and movers. We stood around for 4 hours while waiting on the movers to show up. Movers said they waited on a phone call from the driver. It took the movers 2 days to unload the truck because of this. We were charged an extra $1800 for a smaller moving truck since they said they would not be able to drive the larger truck in our neighborhood. We were charged just over $20000 for a move to FL from CO and we could have done the same move with 2 Uhauls and craigslist labor for cheaper than what the Colonial charged us. And I found out during the move all the labor was from craiglist. The first time I called Colonial about the issues we were having I was yelled at and the lady would not let me talk as she kept talking over me. I finally had to hang up and call back and speak to a different person. I will never use Colonial again read more

I moved from California to Tennessee, I had packed everything myself and even bubblewrapped my furniture and saran wrapped. When they loaded everything in my storage "ALL" my furniture was damaged! They apparently didn't use moving blankets when loading and unloading. I filed a claim and they denied my claim saying because I had them load in a storage so they don't know who did damages. SO PLEASE BE CAREFUL WHEN MOVING YOUR FURNITURE IN A STORAGE. THEY DID OVER $2000.00 IN DAMAGES ON MY NEW FURNITURE ONLY 1 1/2 YEARS OLD. SHAME ON THEM!! DO LOTS OF RESEARCH AND ASK QUESTIONS. THEY DO NOT CARE AND ALWAYS IN A HURRY, COMMUNICATION SUCKS!! They gave me a 3 day window, nobody calls me..I had to call to see what's going on...now it's going to be 5 days not 3. What a nightmare! I had to rearrange all my out of state plans...no discount or compensation...over 2000 in damages and they didn't even care or go out of there way! THEN WHEN THEY CALLED FOR PAYMENT THEY THOUGHT I DIDN'T HAVE THE MONEY, SO THEY CALLED MY DRIVER AND TOLD HIM NOT TO DELIVER..RIDICULOUS!! NEVER AGAIN!! read more

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My dear fellow movers: PLEASE listen to these other reviews that are begging you to look elsewhere. They aren't doing it for fun, they are trying to help you. My experience started out a great one: lowest bid, super friendly and helpful sales guy, and a clear cut agreement; all over a month in advance. Enough time, right? So fast forward 4 days from move date. Finally get a scripted and rude call from my customer agent, telling me I needed to listen up for the next 20 minutes because she had important info. Reading from a script at the speed of light, she got really annoyed when I would ask her to repeat a part of her "important" info. I was a burden. Our truck was going to be on their backup date, which threw us for a loop, but in the grand scheme, wasn't too bad, so I let her finish her reading. (I could tell she needed the practice, and who am I to deny someone an education?) Not 20 minutes later, I get a call from scheduling. It was going to be moved past our window. Not acceptable when you're closing on a house, traveling 900 miles, and have 4 cats and a kid in tow. Citing their agreement, I was livid and tried to call my "care" agent back 63 times, and sent 14 emails. (A bit of exaggeration, but it was a lot.) Nothing. Couldn't get anyone on the phone. After so many failed attempts, I finally disputed with my card company. Lo and behold, now they want to make amends. They would have "happily" refunded my deposit because their date just didn't "happen to work" for me. They had the audacity to tell me to consider them for my next move... haha, yeah right. I'd rather have my kids in charge of my move before them. We reserved a U-Haul and are doing it ourselves. Being prior military; this isn't our first move. And the manager was so "saddened" to hear it was our worst experience ever. PLEASE. STAY AWAY if you need a responsible and dependable company. read more

The movers were great, we had our household delivered 2 days after pickup and moved many states from pickup to delivery. Very easy to work with! read more

February 11, 2019 Donna called me to offer a good faith effort of giving me $200 more due to the last way the check was delivered. After doing $15K in business with the company, I think this is fair. I am hopeful that this second dispensation is marked by ease. Donna is an asset and a marked change in what I experienced in 2017. read more

This company is absolute trash, do not hire them! We had a tight move schedule so we ended up having to go with Colonial because they were the only ones with availability. Well, turns out they had availability because they outsource literally everything except your "rep" who calls you and tells you false information. It started when they gave us a 3 day move window and said they'd call 24-48 hours before the movers came to pick up our stuff. Well, a third party company called 6 hours before they were going to come get our stuff. Then they called and said actually it might be the next day but maybe still today. Then our handy Colonial rep calls and says no definitely, they'll be there tomorrow. Well surprise surprise the third party moving company then shows up 3 hours later and curses at us because we were in the middle of dinner and weren't ready (because the Colonial rep told us oh no definitely not today)! So we had to run around in a panic trying to pack the last bit of stuff we didn't have ready yet. Not only that, but when we had talked to Colonial they said they definitely could transport our firearm. Well the third party company they hired refused to take it. So we had to find someone to buy the thing in two days because we were leaving the state shortly thereafter. We also had them ship our car...yep, another third party contractor. Who surprise surprise got caught in a hail storm on the way cross country (Las Vegas to Delaware) and our car got completely smashed. The Colonial reps response? "Oh no that's awful...you'll have to work with the third party company to get that fixed" yeah great thank you, very helpful. Oh also our super awesome helpful Colonial rep told me the wrong name of the third party contractor for the cashiers check, so when I go to hand it to them they of course can't take it. Ended up having to scramble around and zelle payment from several different accounts to get our car released. They gave us a three week window to have our stuff delivered and of course they call to say it's going to arrive the day before the last day of the three week window. During the three weeks they had also called and said they need to charge us extra because it was of course over their weight estimate. So here comes the evening before our things finally get delivered and guess what, its going to be even more money. (I'm pretty sure this whole thing is an extortion racket) they need more money because they'll need to shuttle it from the 18 wheeler to our apartment building (you guys didn't notice this before when we literally told you the address our things were going to and it was an apartment!?). So we have to run out at the last minute and pick up some cash from an ATM because of course they only accept cash payments after a certain window of time. Day of the delivery finally arrives, two grumpy guys show up in a rented Uhaul with our stuff, and proceed to unload it into the shared main entryway and hallway. Sure guys, just leave our expensive home goods in a shared hallway with no supervision, no ones going to try to steal it... Before they would move the stuff into our apartment though they ask again for more money, because apparently our hallway from the elevator to our apartment is too long. We tell them we only have so much cash on us because no one mentioned this fee being a possibility (even though again, they knew we were in an apartment building, so they only deliver to apts right next to the elevator?). They say okay, just give us the cash you have...very professional. In the contract it specifically states that anything they took apart they are in charge of putting back together, but they refuse and just leave. Later while putting the stuff back together pieces of our furniture are missing so we can't put them back together! I would have just sold the darn furniture if I knew I would have to pay for you to drag it cross country and then be unable to put it back together and use it! Now I have to just trash it after having paid a bunch of money to move it. Argh! Seriously the most stressful, unprofessional unmitigated disaster of a move in my entire life, and I've moved quite a few times! DO NOT USE THESE PEOPLE! If you want to retain your sanity, money and prized furniture, go somewhere else. read more

I was forced to pay almost twice the original estimate at the time of pickup and drop-off. The only options I was given at that point was to not have them complete the job and forfeit my deposit, or have them hold my belongings for a fee. I had to move and at that point could not come up with another option. I feel they took advantage of that situation. At the time of drop-off, I was forced to sign a blank invoice or not have my belongings delivered and then incur additional fees each day they would be held. The company has taken so long to respond to my requests for refund that my credit card company can no longer assist. Calls and emails have left this matter still unresolved. This company treated me terribly and capitalized on the fact that they had complete control. I do not recommend this company based on my terrible and financially crippling experience. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

Beware.............. Do not use this company!! This company Old Bay Meadows 8282 Western Way Circle Suite A-1 Jacksonville, Florida 32256 was the subcontractor selected by our moving contractor Colonial Van Lines Inc. 1441 SW 29th Avenue Suite #100 Pompano Beach, Florida to move our household goods from Crestview, Florida to San Antonio, Texas. At some point PRIOR to reaching the San Antonio, Texas destination, there was theft of our personal property which includes jewelry , television set 24" smart tv as well as damage to our furniture. Both parties were notified; and we were told that there would be an investigation; however, there has not been a response. A totally devastating situation! On 03/29/2021 we notified Crestview, Florida police. We will move forward legally to rectify this situation. read more

If I could use give this negative stars I would. DO NOT USE THIS COMPANY! They WILL steal your money. I HAVE never been so disappointed in an experience with a professional company. (TL:DR This company is a broker and they will actively defraud you) I was looking for a moving company and wanted to use a direct mover because my sister had a bad experience with a (different) broker before. When I spoke to Savanna on the phone she gave me a pitch about how its a "family company" and they are "direct movers" so there is no subcontracting. THIS IS A LIE, DO NOT FALL FOR IT. I had never personally used a mover before so I didn't really know what to expect. Savanna asked me about three questions regarding what I had to move. I told her a one-bedroom with normal stuff and some kitchen stuff. (I did not understand at the time, and she did not ask any leading questions to give an itemized list of all of my belongings. I will admit that this was my first mistake.) I will also admit that I did not do enough research and got tricked by their similar name to other (it seems) reputable companies. Hopefully if you are reading this you wont get tricked. My problems all started when two days before my scheduled move Colonial asked if they could move me that afternoon. I said no, I wanted to be moved on my scheduled moving day (I had not finished packing and I would need my bed for the next few days). Then the afternoon before my scheduled move date, after I had already relied heavily on the expectation of them showing up I was told they would not be coming until the afternoon following my moving day. I made it extremely clear that that was unacceptable. I needed to be out of my home very early the morning after of my scheduled move (6am) which is why I scheduled the mover to come the day before. No matter how much I begged and pleaded they did not budge. The movers showed up at 11:45am the day I was supposed to be out of my house. (Again I was supposed to leave at 6am but couldn't due to their negligence.) Then the movers showed up. They introduced themselves as the movers from a completely different company - it turns out Colonial IS A BROKER. There were six or seven men, two of them claimed to be the forman and kept arguing about how to do things and what extras to charge me. Not a single one was wearing a mask (a legal mandate in my state) and there was no observation of social distancing. The initial contract I signed stated that interior stairs were free, but every 10 exterior stairs were $75. I have no exterior stairs. My one set of 15 internal stairs cost me $150 dollars (the first 7 steps was free then every seven after that was a "flight" so you had the first 7 free, second 7 $75 and then the last 1 $75). I was then told that Savanna had so deeply misjudged the amount of stuff I had I would need double her estimate of truck space. They claimed my 27 items took up 600 ft, we now I have all my belongings stored taking up almost exactly 300 ft WHICH WAS THE INITIAL ESTIMATE. Then we got to storage. Colonial will tell you that they can store your stuff for you no problem! BUYER BEWARE in order to store my stuff they wanted to charge me $700 a month for what would have cost me $100 a month in a storage unit. You can rent a whole apartment for $700 a month in many parts of the country. The movers required to me sign a new and completely different contract from the one which I signed initially with Savanna. The new total cost was considerably more than double what I was quoted. I was originally quoted $1650, by the end of them packing up my stuff I somehow owed $4500. Many terms were completely different and when I asked for a copy they said they "didn't have a printer so no." I was only allowed to take a photo of the last page. I have to believe that this is so that I can not prove that the terms are different. I have no ability to hold them to their word because I was refused a copy of what their word is. I then scheduled my belongings to be delivered on Sept 5, on Sept 16th it was finally scheduled to be delivered, between 11-2 am. I got a phone call at 9:30 am that the truck would be there between 9-10 pm. He then called again and told me that they had moved my stuff to a smaller truck and it would be $800 for the change. I was able to negotiate this amount down, (the original contract said it would be $250 and when I was upset about the $800 feel the driver threatened to "flag me" and bring it back to storage). Because of the late hour of delivery and he "needed space on the truck and could charge someone else" he made an exception. We finally got my stuff and I will say the driver and his crew were very nice in person and my belongings do not seem to be damaged. DO NOT USE THIS COMPANY. read more

This review is for Donna the customer service representative for Colonial Van Lines. My initial rating was not very flattering and there some issues that I was very unhappy with which caused me alot of angst before the actual move process. After the move, Donna proactively reached out to me directly to check in on the level of my satisfaction with the move and to address any concerns that I may have had. Donna was extremely personable and empathetic and listened to my concerns with genuine interest. Donna was one of the lone bright spots and it was apparent that she cared about customer service satisfaction in earnest. I am truly impressed with the level of professionalism demonstrated by Donna and I'm glad that I had an opportunity to speak to her. She assured me that she would pass along my concerns to upper management to hopefully address some of my concerns related to logistics, continuity and professionalism. Thank you Donna! read more