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Colonial Van Lines

2.2 (1.4k reviews)
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Services - Colonial Van Lines

In-state moving

Out-of-state moving

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Damage on Motorcycle
Tristan W.

If you're considering using Colonial Van Lines, we strongly recommend reading this first. Our experience with this company was frustrating, expensive, and deeply disappointing--and we want to help others avoid the same situation. Before we signed the initial agreement, Colonial Van Lines was in constant contact--calling often and answering quickly. But once we signed, it suddenly became incredibly difficult to reach anyone. On moving day, the final charge was way higher than expected and felt like a bait-and-switch. They had gone over everything with us on the phone and gave us an estimate, but when the movers arrived and everything was already packed, the cost nearly doubled. At that point, we had no realistic way to back out--we had already packed everything, informed our landlord we were moving out, and had travel plans like a hotel or flight lined up. Even so, we asked if we could delay the move given how drastically the price had changed. They told us that wasn't possible because they had another move scheduled immediately after ours. We felt completely cornered and had no real choice but to sign the new paperwork. They claimed the weight of our belongings was much higher than originally quoted--something we had no way of verifying. We encourage any reader to look up typical long-distance moving rates and decide for themselves whether $1.73 per pound for a move from Southern California to Chicago--especially with all packing done by us--is reasonable. They also gave us a three-day pickup window, which made planning nearly impossible. We were already into day two without knowing if they'd come the next morning or two days later. Then there was the "shuttle service"--a smaller truck used in areas where a full-size truck can't access the building. The price for this jumped from about $830 to $1,454, and when we asked why, their finance person literally said no one really understands how their system calculates those fees. As for the actual delivery: we had packed our cologne collection in a sealed plastic container. Strangely, all of the cheap colognes made it--but all the expensive ones were gone. The container arrived completely dry, with no signs of leakage or damage. We'll let the reader decide whether it's more likely that only the expensive bottles somehow broke without a trace, or if something else happened along the way. Our motorcycle was improperly secured during transport and arrived damaged. Now I'm busy filling a police report and raising a complaint with FMCSA because of the theft and gross mishandling. I've made it my mission to warn others about Colonial Van Lines. If this review helps even one person avoid what we went through, it'll have been worth it.

Sum C.

I hired Colonial Van Lines for an interstate move in 2023 and they put all of our belongings in storage and we pulled them out of storage in 2024. It is 2025 and I am still dealing with CVL and their lack of integrity. If you care about your stuff, definitely look elsewhere as you can learn from my experience and that of the other unhappy reviewers here. Most of our belongings have some damage memory from the move. Upon delivery of the items I realize that Colonial Van Lines had outright lied to me about storing my high-end piano properly. I had been promised the piano would be moved with a piano board, stored in a temperature controlled facility with blankets, and crated. I found out that the piano was not stored in a temperature controlled facility, or on a piano board, and had been stored on the keyboard side, slanted. I had told the company early on that I would be willing to hire somebody else that specializes in moving these types high-end musical instruments, and was told that it would be best to keep everything together. When the movers were onsite, I was told that they didn't have the materials to do the crating, or the manpower to perform it. I had to go purchase blankets myself to wrap the piano with, and they told me "don't worry, we've been doing this a long time." In the end, when we brought the piano into the house after storage was complete, there was extensive crushing damage, cracks, and numerous dents in a very high end finish. Contacted an attorney to help me with a demand letter, and Colonial Van Lines has not reimbursed me the expense of repairing the piano, to the tune now of $40,000. I am still awaiting a response from CVL counsel, and their BBB response has been that they have made an offer -- it's expired, and that it was based on 500 lbs -- when the piano weighs close to a ton. An updated offer and a response from counsel, the BBB, or the FTC is still ongoing and the next step is preparation to file suit with a local FL litigator who is ready and willing.

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Ask the Community - Colonial Van Lines

Do colonial van lines really own a truck?

No they contract out to other companies

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Review Highlights - Colonial Van Lines

It was only because of Donna's efforts that I was able to put the situation in perspective and move on.

Mentioned in 203 reviews

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This company sucks. They took in the order and still have to deliver my whole house hold stuff…read more Shipment is from Seattle to VA. Its been 3 months and they have not been able to move my stuff. Excuses have been crazy. its winter season. dispatch is not answering. management is escalating. driver is on the road but don't have an ETA. Wajid

I would give this company a negative rating if I could. I am shocked that this company is still…read moreallowed to operate a business legally. They Have two mottos the first one is " let me call the movers and I'll call you back" and the second is "2-3 weeks". This poorly ran company is just a broker and I made the mistake of thinking they were Marathon Movers who had amazing reviews. it started when I got my original quote to move from Seattle area to San Antonio. the original quote was for around $6800.00 than I get a call from this Derrick guy on a Saturday night around 7pm wanting to do a final walkthrough. Now mind you he called me and it was 11:00 pm his time and when we facetimed him our price went up another $3400.00. He was extremely rude and and clearly let you know this was inconvenience. we were told that the movers would be there on the 24th of August. It took us making numerous calls to get someone out there as our house closed on the 26th and we needed to be out. The company these guys contracted out with showed up in a Uhaul and loaded our stuff up on the 26th at 8pm they were finally out of our house And again our price went up another 3k. we have waited and called and it took us threatening this company that we were going to call the police and reported out things stolen as we have now been waiting for almost 7 weeks and finally our furniture came yesterday in pieces. so many items have been broken and our mattress was even ran over because there are tire tracks down the whole side. the Movers that showed up were actually contracted out by the movers who packed our house out in Seattle. when I kept calling this rep I forgot her name she actually laughed at me when I asked for a discount due to us having to wait for 7 weeks. Do yourselves a favor and run away from this company.

CubeSmart Self Storage - Cubesmart

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Clean and safe environment. Price was as advertised. No 24 hour access but that is fine with me…read more Would use again for sure.

I have been a customer at CubeSmart in Oakland Park, Florida for approximately five years and…read morecurrently I am renting four units, but my experience has become extremely disappointing. I do not usually write negative reviews because I don't want to affect someone's livelihood, however, the situation has become so bad that I feel I have no other choice. The problems started a few years ago when my unit was broken into. The lock had been replaced, my belongings were damaged and shockingly, someone had urinated on my items. When I reported this, management showed no concern - no apology, no assistance, and no offer of compensation. They wouldn't even remove the unauthorized lock for me and when I was trying to dispose of the items that had been damaged due to someone urinating on them, they gave me a hard time about throwing them out in the trash cans out front. Since then, things have only been going downhill. Initially, I chose this storage facility because of the security and condition of the property; the main area had been secured by roller doors, which could not be accessed without a code. After the roller doors opened, there was then a gate in place. The building was clean and in good condition, which is not the case now. The roller doors have been inoperable for at least three years, and the gates have been inoperable for at least a year - creating an unsecured facility where people can come and go at will. The lack of roller doors also allows pigeons to roost in the rafters. This has resulted in excessive droppings and feathers throughout the property including on the carts that are used to move belongings to and from your car, creating unsanitary conditions that you inevitably bring into your vehicle and home. It is disgusting. I raised these concerns in writing, but nothing was addressed. The office staff appeared indifferent, responding with rehearsed dismissive answers rather than showing any genuine effort to help or even basic empathy. When I advised them that I was going to close all of my units, there was no attempt to retain my business or address any of these issues which speaks volumes about how they value customers. Additionally, although this facility is in disarray, they continue to raise prices. The rent on the last unit I rented increased after three months. Overall, this has been a deeply frustrating and unacceptable experience. Based on my experience, I strongly caution others beore choosing this facil

Colonial Van Lines - movers - Updated May 2026

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