If I could apply a negative rating it would be a completely honest review. All I can say is DO NOT USE THIS COMPANY!! All the negative reviews and comments are true. Why any mover would want to be associated with Colonial is beyond my comprehension. It's the corporate office culture that is ruining it for the movers and making them look bad for being associated with them. I would be interested in knowing what percentage of the claimants actually received compensation for their damages and their overpriced scams. read more

Recently contracted Colonial for an interstate move which included packing services. They used a subcontractor to perform the move. They increased the price of the move from their original quote by over 30%. They broke or significantly damaged around 1/3 of our furniture, art, kitchenware, family heirlooms, etc. And they shamelessly stole my wife's jewelry collection, makeup, perfume, an expensive camera and several other valuables. In several cases they opened and pilfered through the boxes, taking the valuables and then resealed and delivered the boxes without the valuables inside. The movers were also rude and unprofessional. I lived on the phone with Colonial's customer support team throughout the process. They were ineffective, disempowered and unsympathetic. After I posted a negative review on another site, I was contacted by "Donna", a person purporting to work directly for the CEO to resolve extreme customer service issues. This was simply a stalling tactic. She never delivered on her promises and we have not had any contact from the company in weeks. We are moving to legal action. This is a bad company run by immoral people. Avoid at all costs. read more

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As of now I'd rate them no higher than 1 star (zero if it was an option). Pickup was actually really good, pretty good communication, showed up on time, and the 4 workers really worked their butts off for hours getting our stuff loaded. Really good at contacting you until you've signed the final paperwork. Then they reassigned us to a new account "manager" who does not answer the phone or return phone calls. Just spent 45 minutes on hold to discover that our stuff will be delivered in 48 to 72 hours. So roughly a week outside of the 3 week long window they gave us. But don't worry, they'll compensate you for that - $30/day for not meeting the already lengthy timeline. Took 3 days for the dude to drive my cars out here, but they can't make the trip in 3 weeks. Timeline - 6/3 Possessions picked up 6/9-6/24 is our delivery window Wife finally gets a hold of someone on 6/22 and was told that someone was supposed to contact us on 6/16 that our stuff wouldn't be loaded until 6/26 for transport 6/25 - finally get a callback from account manager - she'll update me on 6/27 but knows nothing. 6/27 - 45 minute wait to be told that for my troubles, I'll get about $180 while we've been sleeping on the floor and having to mostly eat out because all our furniture and cookware and all possessions have been sitting in a warehouse because they really don't give a sh!t once they have your money. read more

Colonial Van Lines does not train its employees OR its employees don't care OR it's employees put speed above customer service. Today, a few months after I paid Colonial Van Lines for a 'full pack,' I found that the bed frame was not put together because there were missing nuts to secure bolts. I had to remove a queen mattress and box spring to be able to secure the bed frame. The two men who worked for Colonial Van Lines had no tools. They did not take the time to tighten the nuts they did put in place and they made no effort to get nuts that were missing to secure bolts that hold the bed frame together. Do not even think about wasting money on the service called a 'full pack.' Avoid Colonial Van Lines if you possibly can. read more

Colonial Van Lines - Bolt missing a nut - Movers Near Me - Pompano Beach, Florida

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Colonial Van Lines is absolutely abysmal. It was the worst moving experience ever bar none. We had dozens of pieces of fine bone chine smashed because of inadequate packing. We had numerous pieces of furniture damaged because they were not wrapped in blankets but allowed to roll about in the van. An antique roll top desk and dresserv were ruined. Lamps and lamp shades were packed in boxes and then boots/shoes thrown on top of them. Lamp shades were ruined. Clothes were not hung in wardrobe boxes but rather just thrown in the bottom of the boxes with boots and tools tossed on top of them. I recently retired. Colonial destroyed a number of mementos/awards. These items may lack intrinsic value but are meaningful nonetheless. Some items never arrived. They simply disappeared. Do not ever hire Colonial Van Lines. If you do, you will regret it. read more

An extremely unprofessional company. Avoid them at all cost. I was misled by positive reviews. Main claims: extra charges, damages, delays, unprofessional OPS Manager Erika Ruth. Dates of service: March-April 2022. Move: from San Jose, CA to Austin, TX, 1b apartment. Loading: no issues. My furniture was picked up on time. Delivery: the promised delivery window was from 3/26/22 to 4/10/22. Customer service was not aligned with movers who did not show up on time. I had to pay for a hotel while waiting for my stuff. They finally showed up on 4/13. They don't hold to their deadlines because the late fee is only $30/day, which is negligible. Unloading: The final invoice which I got a day before delivery didn't mention shuttle service. On 4/13 they showed up 30 min late. An additional box truck fee of $406 suddenly popped up on a paper invoice. However, the streets are wide enough for a Semi truck (they drive every day to the nearest construction site). Movers would not start unloading before I paid the amount in full. 4 out of 9 bulky items were severely damaged upon unpacking. Dining table legs were missing (were delivered a month (!) later). The total value of damaged items was over $1,700. Without additional insurance which I opted out ($750), they only covered $0.6 per pound or $240. After 6 months of back & forth emails and calls, I was able to get back only ~$700 including the box truck fee $406 (which I never agreed to pay). This does not fully cover damages to my furniture and my mental health. I spent too much time and energy arguing with Erika about a couple hundred dollars which is nothing for a big company. They'd rather lose their reputation than pay for their bad service. I kept their President in cc of all emails, and he responded only after I didn't get my reimbursement on time (I was waiting for 8 weeks to get it). Moving furniture is their core business, and they miserably fail. If you still want to use them, you may want to pay $750 for the insurance to cover their lack of professionalism. read more

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I absolutely would not recommend them. Their communication was horrible throughout the entire process. I literally went months trying to get a response from them while my stuff was in storage, and only heard back from them when they wanted more money from me. Despite being called "van lines", they subcontracted my actual move to someone else, and when there were problems with that subcontractor, they repeatedly tried to wash their hands of it as if it wasn't their fault. My conclusion in the end was they were only willing to do as little as they could get away with, attempting to wear me down and get me to give up. I only chose them because I found good reviews for them somewhere else; I wish I'd looked here instead. read more

Extremely negative experience with Colonial Van Lines for a move occurring between 4/25/2023 and 4/30/2023 between Wisconsin and Colorado. Would not recommend for cross-country moves and would encourage you to review complaints on the BBB. Many of these are consistent with our experience. Our complaints with Colonial fall into three groups: (1) poor customer service and horrible communication, (2) use of 3rd party movers, and (3) unclear billing practices. These are outlined below. (1) Poor Customer Service/Communication: On pickup day we were given a revised agreement with an estimated final payment amount based on the onsite Mover's final inventory count and weight estimates. After the movers left, I found error in the paperwork where we were being double charged for some of the services related to the move. I called Colonial customer service and they refused to listen or log my complaint until they processed the moving paperwork and sent us the related final invoice (which you are required to pay on move-in day). This paperwork was not sent to us until right before delivery. Specifically, fast forward to 4/28 when we were contacted by the Movers in their truck (not Colonial) that they will arrive on Saturday the 29th, and we had still had not received the final invoice from Colonial. We called Colonial and they assured us they would send the paperwork on 4/29 in the morning to give us time to work out the paperwork error. We did not receive the final paperwork until late afternoon on 4/29. This gave us inadequate time to review the invoice before delivery. The weight on the final invoice was substantial and left us with questions. We asked to do a re-weigh of the truck to confirm weight on the invoice. Shortly after, we updated our request via email to witness the weigh-in. Unfortunately, the witness request was not processed as Colonial customer service closed for the day. Regardless, we never received any re-weigh information from Colonial after the move-in. Overall, Colonial Van Lines' customer service was disorganized. I rarely spoke to the same person twice, and their customer service frequently did not answer the phone or return messages. (2) Use of 3rd Party Movers: Colonial did not provide the actual moving services, rather contracted through a 3rd party called Re Moving America, which was not communicated prior to the move-in (picture of their truck shown in the attached pics). Re Moving America and Colonial were totally disorganized on the moving date. As mentioned Re Moving America contacted us on 4/28 that they would deliver on 4/29. Re Moving America contacted me on 4/29 at the end of the day that the delivery would happen on 4/30 instead, which was frustrating. On the 4/30 move-in day they arrived with luggage tied to the liftgate of the truck, and inside the truck we found our stuff crammed into the trailer with items from other Colonial customers (see pictures). This was not communicated to us that our items would be shipped in this manner. Next, I was required to pay the 3rd party directly--not Colonial (which was not communicated ahead of time). On the delivery date I had no idea who Re Moving America was and Colonial customer service was not available since the delivery occurred on a Sunday. The final billed amount was not same as the final invoice we received from Colonial on 4/29, rather we were charged the value of the Mover's estimate from the pick-up date on 4/25. Fortunately, Re Moving America noticed the paperwork error mentioned above and corrected the estimate cost. (3) Unclear Billing Practices: The amount paid to the 3rd party was actually less than the invoice we received from Colonial on 4/29, so I suppose we should be thankful. However, the lack of clarity from Colonial on the final payment and the fact that we paid the estimated amount (and not something based on actual weight measurements) is bothersome. We were also charged for shuttle services (approx. $900) to bring our stuff to the apartment since they could not use a larger moving vehicle that presumably brought the items across country. However, the fact that our stuff is crammed with other Colonial customer items suggests this is not a unique service for our situation, and that we are being charged for something that is a standard service. In any case, Colonial does not provide documentation confirming the use/need of the shuttle, so there is no way of knowing if you are being charged fairly. read more

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READ THE CONTRACTS! They will try and slip things by you, and they are liars. Patrina the sales rep was awful. She said they don't broker out to other moving companies, but she came in with a decent quote so we decided to put a deposit down, and then they sent the contract. *Conveniently* they forgot the link to sign the contract and sent over a new one with the link, Patrina then said "it's the same contract." It was not the same. They brokered out it out after saying they didn't and then LIED about the contract being the same. High pressure sales tactics with deadlines to lock in rates and urging you to sign contracts without reading them, and they *conveniently* find a discount or new rate if you're hesitant to try and get you to sign. I would advise everyone to avoid this company, and if you do, make sure you read everything, they will try and slip stuff by you like the balance having to be paid with cash or money order and waiving the right to an in person meeting for inventory after saying we would have one. Wouldn't have had a problem if they brokered out and were honest about it, but they lied, cannot do business with liars. read more

Finally received my items on Christmas Eve. Two guys showed up at 7PM to unload. They did not leave until 3AM on Christmas Day! Most of the furniture had scratches or chips. Large wall clocks broken, wall are destroyed. All our items were covered in a film of oil. These people are not professional movers! They were not cheap and still could not move my items without damaging everything. DO NOT USE THIS COMPANY - BE WARNED!!! UNPROFESSIONAL! UNRELIABLE!! RUDE!! The worst company I have ever worked with, in any capacity!!!! read more

The 5 stars are for Donna from the resolution department of Colonial Van Lines whose troubleshooting was effective and efficient.

Well Al, if you are referring to Stephanie, she has offered us $795 for our "mishandled move". This was to cover our destroyed, lost, and damaged property in its entirety. Along with this penance we would have to sign paperwork promising to never speak about it again. We just retired and took only items that were either brand new, purchased for our new home or in pristine condition- now it's all trashed. Sorry Aldo Disorbo, you guys need to do better. Next time you crawl into bed with an agent of yours, make sure they are licensed. If they only would have done what the contract dictated, we would be in this position! read more

**UPDATE** Changed my review to 5 stars, as the resolutions manager Donna was able to work with my in-laws on a satisfactory resolution to the concerns outlined in my review below. ---------------------- Full disclosure, I did not personally hire Colonial Van Lines, but my mother-in-law and father-in-law did and they don't do much technology, so I am writing this review on their behalf. Not only were they LATE arriving to their old home to load 30+ years of their lives, they arrived at the destination of their new home 8 days late! After receiving their items, my father-in-laws motorcycle arrived with a smashed / cracked front fender which rendered it unrideable due to the fender now rubbing on the tire, they found several of their boxes smashed and ripped. They specifically told the movers that their tool cart was missing a key and was to remain unlocked. When it arrived their tool box was magically locked leaving them unable to get to their tools to hang and install their decor. Additionally after unpacking their boxes they found that mysteriously an Xbox One has grown legs and walked away. Naturally they have tried contacting Colonial to file claims on the damaged and/or missing items but are now multiple days into waiting for a call back. So in summary, if you prefer for your items to be damaged, crushed, broken, lost, or stolen then by ALL means hire Colonial. But, if you value the items you have spent your hard earned money on, and paid good money to TRUST a company to care for and move to your new home -- RUN to someone else! read more

Beware! they will pass you off to other companies to complete your move. My move started off well. i had lots of contact with them until I paid them and my items were picked up. My first problem was what they called an item vs what I called an item. ex. book case vs library. whatever. i had a few items the pickup guys had to pack, lamps lamp shades. mirrors... all went well. the two packers were great, they took pictures of everything they packed. the truck was packed tight. so far so good. I found out they were not with colonial. my stuff was on a truck to las vegas. from las vegas they would be moved into another truck, or storage, and then another truck. 3 weeks later they arrived in tx from my home in ut. i had an address change for delivery but the change did not get to the new drivers. i am now able to unload storage unit I am missing things. the boxes I had packed most were crushed, I had furniture broken. i could hardly understand the movers that unloaded my stuff into my storage, they assured me all were there. WRONG! i am missing rugs, lamps, lampshades kitchen items I have broken chairs and dressers.. next time I will use pods, etc. I tried to contact Colonial - yes I understand I signed off on the load. i want to know where do the items end up that got lost? i paid $12K for this move from hell. read more

Edit: Changing it to 5 stars after their resolution manager, Dona reached out and did great work on coming up with alternatives real quick. I appreciate her efforts and commitment to resolve my issue. They didn't show up on the pickup day and I had to call every hour to get an update, and later said they had no drivers available !!! After I paid advance and had a written contract. Job ID 1075799: they just went missing into thin air once the advance payment was made. Throughout the time I kept calling for an update, they talked to me like I was just another number in their system. "Keep calling and see if you have a driver assigned !" They take zero responsibility and zero commitment to your move. But they did call me a dozen time to add in insurance!!! And every time I would ask of the pickup situation, they go "please call customer service, bye" The trouble that someone goes through when you don't abide by your words (a written contract) seems like a far fetched thought for Colonial Van Lines. Shameful. Bitterly disappointed. Cheated. Scammed. Never opting plus would warn everyone against Colonial Can Lines. read more

Updating my review solely for Donna in the resolutions department. Donna was a standout from the rest of the team (who aided in our horrible experience). read more

I have steadfastly refused to take money from Colonial to remove this true accounting of their gross abuse. I was literally made sick by this experience and wasted over 30 hrs of my life trying to get any satisfaction from them or their partner Moving Insurance company, which is just a way to squeeze more money out of you. Do yourself a favor and find anyone else to move your valuable things. read more

Do not use. Quality and value are horrible. They broke lots of expensive items and then shrugged and offered us $57 for the thousands of dollars of damage they did. They literally snapped an Eames chair, something I would have not thought possible until I saw it done. Their insurance is a scam. As an example of how it works: I packed a box full of fragile items (and packed it just fine). I watched them drop that box on the sidewalk TWICE in front of my eyes, everything in the box shattered: and lo and behold they don't own a dime because I packed the box. They are clowns and they are crooks. Do not use. read more

Buyer Beware! Worse decision I ever made!!! Stay away from this company. Terrie customer service! They held our belongings hostage for several weeks. Wheb they finally arrived, many items were broken and I was not compensated for! They over charged by 50% of what they quoted. Its been months and I still have not received the money they promised via refund! They tried to get me to sign a disclaimer waving all rights! read more

TERRIBLE. They are not a carrier. They are a broker. I had a move from Houston to NY, they promised me that they are a carrier and on the day of the move, D-town movers (from Dallas) called me to tell me that they are moving me. Let's back up.....Colonial was supposed to pack me on Wednesday and move me on Thursday. I got the call from D-town on Thursday at 11 am after Colonial lied to me for almost 2 days. D-town was still in Dallas 4 hours away when they reached out to confirm if my move was still on....all the while Colonial was lying to me saying that they (Colonial) are en route. Previous to those conversations they told me that the truck (apparently a nationwide carrier only has ONE truck) broke down. Then, the lied again saying that the truck has arrived at the depot and is picking up supplies. Prior to me hearing from D-town on Thursday I called Colonial at least 20 times asking for updates. It was not until I told Colonial that I was canceling them that I heard back from management about the status of my move. COLONIAL NEVER SHOWED and LIED THE WHOLE TIME. Beware!!!! I used Iron Back Movers out of Houston in lieu of Colonial they came through in the clutch with less than 24 hours notice, showed up with 7 guys at 6:00 am Friday, got the entire house packed up and loaded by 3:30 pm. Stay far away from Colonial, they will screw you and lie strait to your face. Please don't let what happened to me happen to you. Bottom line they will always be lowest because they are a broker and they will lie and say that they are not. They will breach their contract intentionally, willingly, and completely without any regard for your situation and not deliver the services you paid for. I challenge them to reach out to me to dispute this review as I have factual documentation pertaining to this event. read more

They never showed up as expected keep calling said they would be here over and over again for two days totally unprofessial.

Had an awful experience with this company for our recent move from Louisiana to Tennessee in June 2021. Colonial Van Lines subcontracted 1st Choice Movers, based in Jacksonville, FL, for this job. Pick-up went fine for the most part. However, our delivery window was completely missed with NO notification whatsoever. We couldn't even be told where our stuff was (?!) as the driver, David, was "not answering phone calls". David was also dishonest on multiple occasions - asking for me to disassemble expensive items and stating that he would put them back together (he didn't), confirming delivery only to delay it yet again MIDDAY the day of, brushing aside damage to boxes clearly labeled fragile (stating "we're just not gonna worry about that one, right?"), stating outright contradictions to what was written on signed documents, and the list goes on. Afterward when I received a phone call to provide feedback, I gave 2/5 stars for one category (satisfaction with my service manager). When I opened the email link to the same survey, I was surprised to discover this survey already submitted with a HIGHER rating than what I provided earlier on the phone! Of course, I was unable to edit or change this. To top it all off, the final price ended up being 2k more than originally quoted. If you care about your stuff and dealing with honest companies, look elsewhere. read more

See my original review dated 10/31/2023. I gave them a single star. I filed the claim for the damaged goods. As per contract, received $0.60/lb in compensation. If you are using this company to move, highly recommend purchasing the full insurance policy to cover for damages (it will happen!) The Specialist assigned to my claim resolution (Donna) has been very good. She dealt with my issues in a professional manner and while the final compensation was less then what i expected, I was willing to accept it just to close this painful chapter in my move. The 5 stars are for the claim resolution services i received from Donna. read more

We contracted this company to move us from Nevada to Ohio. They were supposed to pick our stuff up on Aug 6th, but didn't show up until Aug 8th. They didn't give us a reason. They had our delivery date set for Aug 13th. We get to Ohio by 8am on Aug 13th and was told by they would be there by noon We sit around all day and nothing. We call and find out the truck was still In Las Vegas Nevada. We were lied too. We called Customer Service and they gave us a new date of August 20th, but that day comes and nothing. Here we are with 98% of our belongings on that truck. Between August 20th and September 9th, we are given 4 other dates and nothing. On September 3rd, we find out our stuff was in Los Angeles. Why it went there is a mystery. We here 20 different stories from 8 different people. Here we are, September 14th, we finally get our truck. We have stuff missing and broken. We will be contacting Customer Service and filing complaints against the driver, who was yelling at my wife and things missing and broken. read more

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I had an EXCELLENT experience with Coloniel Van Lines and felt all of the employees of the company were extremely professional, communicative, and honest. When you're doing an "over the phone" quote, it's important to be as honest as possible regarding all of the items you plan to move to the new location. This may be difficult to calculate if you are paying for Coloniel to pack your items. Once you start packing your own items, you'll quickly realize that the "few items" you thought you had will quickly turn into 60, 70, 100 boxes. I'm not sure why other people are giving such bad reviews regarding the quotes, or communication. In fact, I felt the communication was on overdrive between the emails and calls. I am grateful for the amount of time that Ryan, Victoria, Devonya, the finance team, Abyl, and Donna all spent with me. Go to the BBB for an honest review of Coloniel Van Lines. I had an excellent experience! read more

If you're looking to move, GO ELSEWHERE. All colonial van lines cares about is making a sale and taking your money. They overpromise and underdeliver. They'll tell you that they're here for you 100% of the way and assure you they're professionals and you have nothing to worry about. They claim the moving people have special boxes and packages, so I just have to tell them what I'm bringing and they'll wrap it for me. They also claim that the company has a department that contacts your building and coordinates the move on your behalf. They're very particular and shady about their word use just to hit you with more fees upon arrival. I asked many questions on the phone before I agreed to use the company including "will that be the price I pay at the end? There won't be any more charges?" referring to the quote I was emailed, which was already an astronomical $2500, but I thought it was because I was paying for a company that coordinated everything and I didn't have to lift a finger. Because silly me believed them on the phone. And when I asked this I was told "NO, unless I go over 2000 pounds." I listed all the heavy items I was bringing including a glass mirror, tv, and two tables. They knew in advance about these items, but failed to mention that packing them would apparently be an additional fee. If it was an additional fee and they were informed in advance, why wasn't it included in my quote? An outside moving company (JR Moving) arrived A DAY EARLY and started telling me all these items that were already printed on the inventory would be an additional $300. This is on top of $2500 for less than 2000 pounds of belongings only going from NYC to Chicago, NOT ACROSS THE COUNTRY. I make several complaints about the incorrect information emailed to be about arrival, the blatant swindling on the phone regarding pricing, and the lying about their company coordinating the move on my behalf. They did not contact my building and did not provide me any updates regarding arrival time when I explicitly told them prior to booking that my building had rules about move in and I had to reserve a specific date and time slot otherwise I would be charged. All I received was a "sorry" when it came to them incorrectly emailing me the arrival time of the movers by 24 hours. And simply told me they would review the call in which I stated the lies I was told in order to be swindled into booking. Upon reviewing the call they insisted I told them l had nothing else to be packed and the employee asked me if I needed any other boxes packed to which I replied no, so it's on me that I didn't say I needed my mattress and tables and tv packed etc. I don't know about you, but I'm not putting two tables into boxes so of course I said I had no more BOXES to be packed. The complete lack of accountability was ridiculous. Why would I pack my own table, mattress, and tv that I LISTED on the inventory as needing to be packed. I didn't spring those items on at the end. They knew I had them, but failed to explicitly say it was extra even after I asked carefully about the price and what was included. The manager agreed after reviewing the call that I did say I needed a tv box and yet somehow this was not included in the quote I was given either. So tell me, does it really matter if I said explicitly what needed to be packed by them if they still did not bother to include it in the estimate for the one item I was explicit about? They did not even address the fact that they did not coordinate a single thing on my behalf. I was completely misguided over the phone into a sale and I truly feel violated and taken advantage of since this was my first big move and they knew that. On top of paying $2800, my items arrived late forcing me to sleep on an air mattress in my new apartment. When they arrived my items were stacked completely on top of each other with my bike all the way at the top of all these items HIDDEN behind someone else's belongings, which all had to be emptied out onto this random Chicago street before my items could be received. I certainly wouldn't have been happy about that if that were my stuff. If I'm paying more than my rent in moving fees then I expect top tier service. My boxes labeled fragile arrived upside down and completely tattered and broken. My own plastic bin I packed was completely destroyed. And all the company offered me was a $150 refund (originally just $100 until I pointed out THEIR mistake about arrival time). And I could not receive that refund unless I signed a document that included a confidentiality agreement. This company is completely shady and will take advantage of you and have no accountability for any of their lies. Reviewing the call and still blaming me despite all the evidence against them was truly diabolical. STAY AWAY FROM THIS COMPANY. read more

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SEE ATTACHED PHOTOS FOR FULL REVIEW Yelp's character limits don't allow me to post all of the issues here BOTTOM LINE: NEVER USE COLONIAL VAN LINES - HORRENDOUS SERVICE, AND TOTALLY NONRESPONSIVE. I have been disconnected numerous times over the last four days and have been bounced around to numerous supervisors who refuse to even address the issue. Lots of people are on here with complaints - that seems normal for many businesses today. What Colonial has done is beyond that: THEY CHANGED MY DELIVERY DATE AS RETALIATION TO MY COMPLAINTS. Because I complained, they changed the delivery date of my items. They had been scheduled to arrive on July 19th and now, they won't be here until July 28th. And every employee I've spoken with says that's just how things are done. #COLONIALVANLINESSUCKS #COLONIALVANLINESARETHIEVES #COLONIALVANLINES read more

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DO NOT USE COLONIAL VAN LINES! I could write a novel detailing the reasons to avoid them at all costs. Here are some reasons: (i) I'll start with the fraud. On the original contract, the weight was estimated at 2600 pounds. While our belongings were in transit, we were told that the weight was determined to be 3000. This seemed high to us but figured we may have underestimated how heavy our boxes were. We looked up the weight of all of the furniture online and then after delivery, we weighed each and every other item. The weight was 2100 so we were charged roughly $800 more than we should have. When I called Colonial, they told me that I should have asked the subcontractor movers (which I will address below) to take us to the weigh station to show us the weight. How were we supposed to know that they grossly overstated the weight until we actually could weigh the items? That made no sense. (ii) Our dresser, chest and nightstand all arrived with notable, irreparable damage. (iii) 3 days before scheduled pickup, we were asked if the movers could come the next day instead. We initially did not want to because there was a snow storm in NY that day but were told it would likely help our belongings arrive early in the delivery window. Did not happen. (iv) The subcontractor movers they used was Budget Movers, a company based out of Maryland. It was really comforting to see that they put our belongings in care of such a reputable company - https://www.yelp.com/biz/budget-moving-and-storage-rockville. (v) Customer service was completely unresponsive, rude and generally unprofessional. Our account manager said she always picks up her phone. She went days without picking up our calls. Given that the timing impacted our travel plans, it was maddening being provided with absolutely no update. There is not one single aspect of the move that wasn't awful. Don't give these scumbags your business. read more

I would like to add to my review that I was contacted by Donna in the resolution department and she was very helpful in processing a small amount of further compensation in addition to the $135.00 I will receive from the claims department. I appreciate Donna's help and am happy to have someone able to give further customer support. read more

"If I ld give them zero stars I would". They definitely deserve zero stars as they never even showed up. They are sloppy, disorganized frauds, and I don't even believe they are a real transit company. A timeline of my experience with Colonial: Requested a quote in April for a move Scheduled at the end of June (from Louisiana to Philadelphia). They promptly called me back and conducted a survey over the phone. Price was reasonable and they even offered an auto transport service for my other car. They gave me a 4-day load out window at the end of June and said to expect a call 5 days before the window to confirm. After that, to expect a call 48-72 hours before when the driver is on the way. So far so good. They called several days before load out and went over they survey of household goods. 24 hours before load out window they still hadn't called with a time for pickup, so I called them. After talking to 2 different people they informed me the pickup would be noon the last day of the window. New Problem: My car was scheduled to be picked up at the beginning of the window. Had to reschedule to car pickup since It would be delivered in Philadelphia the same day I would still be waiting in Louisiana. Was able to reschedule. No problem. Last day of the load out window and still no word. Quarter to noon someone from Colonial finally calls me and asked if the truck (for the household move) showed up, which they hadn't. (The fact that they're asking me their driver's whereabouts does not inspire confidence in their organization). They informed me that the driver was ill, hospitalized, and that another truck would be dispatched in two more days. Had to reschedule to auto pickup a second time. New load out day and no one shows up. No calls. Nothing. Finally I called Colonial to ask the status, they informed me driver was on his way. I asked "Really? Check again". After a long hold the dispatcher answered "Good thing we checked because it turns out he's actually not coming and no one's available for your move. No one's coming." Could've used that information last week. I cancelled both the household move and the auto transport and was promised a refund on the deposits I had paid. Several hours later someone senior from Colonial called me saying "We don't normally issue refunds on auto moves cancelled within 24 hours of pickup, but well make an exception for you". Generous, but condescending. Wouldn't needed to have cancelled the car transport if they had showed up when scheduled. Later that evening, I received a call from the trucker scheduled to pick up my car saying he was on the way. After I had already cancelled. They're so sloppy even their employees don't know what's going on. Ultimately had to find a Uhaul to rent (on July 4th weekend no less). Jettison the furniture that wouldn't fit and move myself. I did ultimately receive a refund for the deposits I paid without having to hound them over it, which was about the only decent thing from this whole situation. Moving is seldom pleasant and these people make it infinitely worse. They are sloppy, disorganized frauds who waste everyone's time. If for one minute you even consider using these people, just go and rent a Haul (you'll probably just end up doing it anyways). read more

We used this company for a cross country move based on internet reviews and informative conversations with them. I would strongly advise against using them. The movers and packers lacked experience and worst of all they ended up breaking many heirlooms that can not be replaced! The claims process through Colonial was a joke. We paid the company nearly $8K and they offered less than 2% of this. A true slap in the face. If you're looking for good quality movers with experience, stray away from them. read more

Awful! Do not use them. They were and still are an absolute nightmare to work with. They are total frauds. I worked with Chad Curro, Savonya Marshall, Michelle Wen, and Kenya. They are all full of BS from start to finish. We were never notified about our pickup date and time as they say in writing with 24 hour heads up. Even though we gave them a 3 day window to do this. I ended up getting a call from the driver in the late afternoon and he said he'd be there at 8am next morning for the move. Even though I said this is not a 24 hour notice, he didn't care, and said he'd be there then or else they're not coming. He wasn't even from Colonial Van Lines. It was US Expert Movers, which I found out the day of the move when they showed up. The movers barely spoke english (one did not at all) and were stacking heavier boxes on top of boxes that were clearly marked "DO NOT STACK" as I had to quickly step in to stop them from damaging fragile items. Then when it came to delivery day, mind you I have not heard one thing from Colonial in several days now and have an email to check in on the delivery of our items, I get a call from a broken english driver that he's 2 hours out from delivery! No 48 hour heads up from Colonial about this. If not, they said they can only do 7am the next morning which was impossible for us to do. If not, it was "too bad" we're holding on to your stuff. We can put into storage which we'd need to pay another several hundred dollars for and they're not sure when they'll be able to move our stuff again. Could be a few weeks. So, we had to scramble to have family members drop everything they were doing to meet them in a few hours. Which, they didn't show up till 830pm and were there till midnight moving items into our storage unit. The movers DESTROYED antique chairs of ours. It looked like they took sledgehammers to them. While damaging several other high price items of ours too. I have only been met with a run around for weeks. Their supervisors are always on another call, they'll get back to you today and in an hour, or they just stepped out to lunch (at 330pm?) - every single time you call them. They nearly doubled the price of our estimate for our move. We did have more boxes than anticipated, but also took out some large items. I was told it would be a wash, well, it wasn't. They did not show proof of weight, just an estimate the day of the move. I either had to sign it right there, or the movers were walking out. Then on delivery day, they sent the final invoice to me when they arrived. No time to review it and it was also fluffed with an extra $900+ in fees already paid out. Then, the dispatcher is calling and texting me every 2 minutes that if I don't pay this immediately, the drivers are leaving with all of our items. They literally were holding our belongings for ransom. This company is full of frauds. They only offered us $200 for lack of communication. They are total clowns. We were also charged some $200+ for a "long carry" fee. Which, they said was 200+ feet. Impossible, since it was about 20 steps from the truck to our front door, then 10 to the elevator to our floor and a maybe 20 steps to our door. They said it was 4x the length and never proved it. I was told we'd be compensated because Colonial dropped the ball more than once. They did more worse for this move from start to finish then i've ever experienced, especially when we just moved less than a year ago from the Bay Area to NC (some 2300 miles) and now left from NC to FL (650 miles) with 1/3 the stuff, but they charged us nearly the same. DO NOT WORK with COLONIAL! Avoid them like a cocktail of cancer and aids. Total scam operation. They just broker your job out and collect the up front deposit and then do nothing but make your life hell. Use mayflower, united, or other better brands. Unless you want to spend an additional 20+ hours dealing with their BS, getting overcharged, and dealing with their run arounds. These people are total clowns. read more

Colonial Van Lines - Destroyed antique chair 2 - Movers Near Me - Pompano Beach, Florida

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This is your reminder that Colonial Van Lines' truck caught on fire, they did over $2,000 worth of damage to our items, then offered us $600 "resolution" for our $6,000 move contingent upon ending our argument and changing our Yelp reviews. NO WAY DONNA ROSE! You all are unprofessional cheats! Everyone take note that half the 5 star reviews have been changed from 1-star bc people took the payout. Not only is this against Yelp policy, it's unethical. That is Colonial Van Lines - unprofessional and unethical. If you want to get SCREWED hire colonial Van lines! read more

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Horrible experience from start to finish - could never get a hold of my case manager, the movers showed up WAY WAY early and when they came the paperwork WAS NOT in order!! Apparently, even the movers couldn't get a hold of office. I had to provide the estimate FOR THEM!!! Even worse was the drop off - AGAIN the paperwork was not in order!! It's like there was no team communication - the movers blamed the office, the account manager, everybody. I couldn't get a hold of ANYBODY in the office, by the time I did, THEY BLAMED ME for the delay!!! When they finally got the final tally THEY CHARGED ME MORE!!! Absolutely unbelievable. Totally unprofessional, horrendous company. I STILL haven't received my items :-( read more

UPDATE - I had the resolution team reach out to me approximately 3 weeks ago regarding my comments on Yelp. Ms. Donna mentioned many times on this site was trying to come to a monetary resolution for damages and poor customer service. She offered $500.00, for frustrations and damages to a 100 year old desk that I found repairs needed. she contiued to tell me that during this time it may no get approved. Donna called back to let me know that it was approved, but in order to receive the monies I would have to update my Yelp comments to a 5 star rating, take a picture and send them to her email THE COMPANY IS PAYING FOR HIGHER YELP STAR RATING!!!! Their ratings would likely be a 1 OR 2 if people would stop accepting monetary resolutions. DO NOT GO WITH THIS COMPANY YELP SHOULD NOT ALLOW THIS, SEE EMAIL BELOW FROM COLONIAL AND DONNA REQUESTING MY UPDATED POST UPDATE #2 After posting the review above on 4/27 at approximate 4PM, Colonial van lines posted a $275.00 payment in my checking account Again DO NOT GO WITH COLONIAL VAN LINES read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

I apologize that I have to use voice dictation to dictate this because my computer isn't set up because of colonial Van Lines not delivering it on time. I waited over three weeks for my stuff then in the middle of the night I was called by a threatening person who demanded an immediate cash payment or they were holding my stuff hostage. They used a company called move California which is a third rate very low budget company that can't get any business on their own and then they charge me over $3000 as a deposit and that was there a cut of it all of the rest of it the other $6000 went to this bad company that threatened me. Valuable items were broken and cracked. read more

Colonial Van Lines - Broken coat rack by Move California - Movers Near Me - Pompano Beach, Florida

We are upgrading the review to 5 star because of Donna who handled the resolution process with extreme professionalism. Donna on behalf of the owners acknowledged the shortcomings of their employee who misplaced a lot of our valuable items as mentioned in previous review. Donna was empathetic and realized our frustration and at each step tried her best to come up with a reasonable resolution. We appreciate this company owner has not ignored our previous feedback and has expressed interest to reach a resolution through Donna who deserves 5 star for her service. What a horrible experience was to move with the Colonial Van Lines!!! Absolutely a nightmare.... I lost a lot of my valuable collections---- all my fine bone china Dinner set , Tea set , huge collection of luxury quality Cutlery, Servingware, Cookware, Crystalware-- everything just missing. Mysteriously a lot of valuable items are missing, whereas the cheap stuff from the Garage, Lawn care items arrived intact. How come only the precious items disappeared from the truck? Perhaps it was targeted stealing! This is our third cross country move. We never had to deal with missing items. This moving experience is the worst of all. I cannot accept that my stuff were loaded and then vanished from the truck. They overestimate the weight of your move. 2-3 days before the move, they keep on adding to the weight estimate. On the delivery day Colonial Van lines team told me they will not deliver my items until we pay the overestimated amount. Actual Weight of my shipment was below their first estimate and they will not listen to me and tried to extract more money. I had to spent hours over the phone on the moving day to resolve this issue. Imagine how stressful it is to do that during your move! Promised Delivery Date window passed -- The Driver did not show up. No answer to my multiple phone calls and text messages. Finally on the day of delivery, the driver showed up around 10 AM without any delivery crew. The driver kept telling "they are coming." They started unloading so late (around 2 PM) and rushed and showed bad attitude to assemble the items they took apart for the moving--totally unprofessional service. If I could, I would give "0" star for this company. We lost a lot of items that worth thousands of dollar. Please do not make the mistake of hiring them. I would not recommend this company to anyone. read more

This was my second time using Colonial Van Lines for an out of state move. This experience was much better than the first time back in 2018. So I give them credit for making improvements. The movers showed up on time to pick up my items. They wrapped items very well. They were efficient. The items arrived within the 20 day window of time estimated for delivery. They are really good with communicating with customers and they do a great job with following up. I must say based on this recent move, I would use CVL again and I would recommend them. read more

* My $1500 Fender Telecaster guitar and matching $229 case were not delivered and are missing. I'm filing a report. Are you going to return my guitar and case or fully compensate me for the loss? * Our neighbors in Three Lakes are furious that the semi-driver parked on their front lawn and emptied our contents on their lawn to be dollied to our front door. We are negotiating what to do about what the neighbor described as the scene of a dirt bike race. I sent pictures to my salesperson (and video, as well, to the driver two days before he arrived). I was honest and transparent. I knew a "shuttle" truck was the better option but the driver explained that lining up another truck and moving freight between trucks was too big of an inconvenience for him. So now I've got an angry new neighbor and am looking at time, effort and expense to make things right. What do you think I should do about this situation? * When you loaded our possessions in Prescott, AZ the salesperson, Anne Boyer, insisted that we pay for a "shuttle." When we hired Hollander to move all the contents of our 3,800 sq ft home in IL to a 3,300 sq ft home in AZ, Hollander had no problem parking their semi on the street in front of our house. Ms. Boyer insisted there was no negotiating on this point. We paid the approximately $300 extra because of your insistence. What do you know that Hollander didn't know about our home in AZ? * You discounted the final price because delivery was outside the agreed upon time frame. But because of your uncertainty about delivery dates, my wife rescheduled two doctors' appointments, only to learn that the shipment was NOT coming on days that you told us. Does missing deadlines you proposed and changing them numerous times, make you more profitable? * Because of your siloed operating structure, getting straight answers is impossible. At least Ms. Boyer answered her phone. But when she assures me that she is forwarding my question to someone who can give me answer, I don't hear back. Why can't I get to a dispatcher who knows what's going on with my shipment? * When I spoke with someone in Finance today, he quoted me a discounted price, but when he sent the revised contract, the price was higher than quoted. Is arithmetic a challenge for your finance department? * Payment terms are clear as mud. The driver insisted on cash. One Colonial person demanded cash or a postal order. Today, someone said I could use a credit card but discouraged me from doing so because of the steps required. Does everyone at Colonial understand your payment terms and can they communicate them consistently? read more

After having taken time and unpacked everything, Finally. They broke a lot more stuff than I previously thought. With the lack of housing here in NC and only having 9 months to file a claim.... To be told that the initial settlement was fair and final when I cashed the check. I discovered as I pulled out all the paperwork and was rereading it. What I should have done was tell that 3 day late packer to hit the road and demand a refund. Life dictated that I could not. So now some family treasures are lost forever. That China Cabinet your "subcontractor" destroyed? Yeah, That was worth a Lot more than $0.60 a pound. Having that upseller call after your guy had still not showed up on day Three is not the way to guarantee anyone anything. So your $500? did not pay for the glass in the doors. My Great Grandmas. Made by my Great Grandfather for her in 1909. Just before my Grandfather was born. SO, I get the arduous task of rebuilding it. You could never repay me for it. The glass is gone forever. Stay Very Far Away from this Broker! My Opinion! Consider yourself warned! read more