Despite negotiating a "Resolution", no resolution in site. Colonial offered, and I accepted, in writing a $750 settlement for their lack of performance in our recent move. See previous review. But then they incessantly call me, leaving voicemail message after voicemail message, needing to "go over the details of the resolution process." They will not state what those details are in writing. I don't know what part of OFFER + ACCEPTANCE + CONSIDERATION = CONTRACT Colonial does not understand. Nor do they understand that once when two parties have an agreement what is left is for the parties to perform to the agreement. Apparently there are other conditions that they want to discuss, but not in writing -- I wonder why? They want to add other conditions not earlier stated -- they want to change the contract!!! I have issued a DEMAND NOTE FOR PAYMENT for the $750. Donna has sent the note onto the Escalation Manager." We shall see. read more

Although we experienced numerous difficulties in our move (see previous review), Donna from Colonial's resolution desk reached out. She listened attentively, was empathetic to our concerns and went to bat to resolve our issues. Appreciate Donna's efforts to which I give five stars. read more

Colonial Van Lines - Our Moving Van - Movers Near Me - Pompano Beach, Florida

Warning to anyone moving! Do not use Colonial Van Lines. They subcontractored Lopez Moving and Hauling located in Pompano Beach. Furniture was offloaded and loaded to another truck. New upright freezer looks like it was in a fight with Ali. Knuckle marks all over with large strip of painted off the bottom, 5 piece Lazy Boy sectional was wet and has white stains, custom made solid oak Amish bed has 2 chunks of metal on side board, 100 year old Westminster chime clock found upside down with pendulum up in the mechanics, Allan Jackson signed rocking chair is damaged. List goes on!! Can't find an attorney to sue for breach of contract. Damages far exceed what would be covered in a claim with these shitty movers. Should be trash haulers because they have no business handling peoples belongs! I'm not done with them yet! Still hoping to find an attorney that cares about what is right. Not looking good but I don't quit easily! Don't let this happen to you! Neither moving company had any concerns over this problem. read more

Keep Away. Colonial Van Lines moved us in July 2022. They were late and a different company, 'Re Moving America' showed up. At no time were we informed they were doing the move. The DOT # The form that is required by law was for Colonial and not Re Moving America. We had not been given the ability to review/reject this carrier. These are a few of the things that Colonial were negligent with: Showed up past last pick up window No contact info Arrived in a Penske moving truck with no shelving for a long-distance haul. Furniture and boxes strapped to the truck's liftgate and drove in heavy rain. On delivery, we found a large amount of poorly packed boxes that had damaged items thrown into them. Scratched up floors and walls. Hired unvetted Craigslist workers on arrival and delivery. The movers did not finish reassembling furniture. Upon Delivery, attempted to give us items that we did not own. Items of ours were lost. 3/4 of all boxes crushed and many soaking wet. Items were hidden from view and orientated to hide damages. Moving Paperwork: The company never offered the booklet "Your Rights and Responsibilities when You Move." Order for Service was incorrect. It did not list 'Re Moving America' and all the required information about them as required by law. (Name / Address / US DOT#/ Phone/ etc.) Bill of lading -Refused to give copies. (Required by law) Altered paperwork after signatures to list everything as being scratched. The inventory list was incorrect and the movers did not allow us to correct No indication of credits to us for delayed timelines. By right, they did not allow us to observe the weighing of the truck. The cost breakdown exceeded the cost per weight tariff in the Order for Service and never offered a refund. We asked the delivering mover for a company claim form and they refused. Damages caused by their neglectful actions totaled around $10,000.00, yet Colonial only offered $1400.00 and is trying to force us to sign an NDA. read more

Stay away. Poor communication, don't respond to emails or calls. I was not informed of my pickup and now have been fighting with them for delivery of my things which they have in storage. Was given two delivery dates and the moving company they sub contracted with confirmed the delivery date with me and never informed me that they were not going to show up. Very poor communication between van lines and subcontractors. Staff at colonial are not responsive and rude. Stay away, very pricey but don't give the services for that. Will give zero stars if that was an option. Colonial reached out to me and Donna from Colonial worked on a resolution with me and she was very understanding of the issues and excellent to work with. I give them five stars for the services rendered by Donna and Tomas Massey. read more

Donna from the Resolution Department at Colonial worked with me to solve my complaint. She was very understanding, and I agreed to their offer. I would highly suggest if you have any issues with Colonial to talk with Donna....she want their customers to be happy with their Colonial experience..... read more

They ruined our $3100 refrigerator and offered us $280 replacement. I do not recommend them!!!

Thank you to Donna who resolved my issues! She helped talk with me about what went wrong and said she would fix it. Thanks! read more

They are brokers if you don't care who they send to move you then they are the one for you. Read your contract to make sure they have all the right information. Fallow up often you talk with a half dozen people. Do be filled by the reports on the and the photos of a truck with company logo it all smoke and mirrors. read more

We moved from Ga. to Tx and it was the Worst experience ever. They knew they flat out lied to us when explaining the delivery window. I was told I could choose the delivery date during the window. That was a flat out lie. We were closing on a home in Texas and needed a certain date. Ended up costing us thousands more than we were told and what they did not break they lost. If you use Colonial Van Lines I can not stress enough to take out extra insurance because you are going to need it. Actually... Don't use this company at all they are crooks. read more

When I first started working with this company, I was pleased. The customer service rep seemed knowledgeable and kind. She told me that they do not contract out to other companies, which is not true at all. Should have been a red flag, but we had already put in a deposit so we stuck with them. We were doing a long distance move for my mom from the Outer Banks NC to Fairfax VA. They told me this was no problem and gave me an ETA of Monday between 11 and 4. On Monday the customer service rep called at 2:00 to see if they had arrived or had heard from them and I had not. She claimed she was going to look into it and have the driver call and I would hear from them soon. I didn't hear from him until 4:30 after calling the customer service rep 2 more times. When the driver called, he said they were just leaving now and would not arrive until 9:30 PM, 5 hours outside the window. Turns out the dispatcher can't read a map or estimate how long a move will take and double booked the movers. When I called to complain the rep suggested we move it to the next day, which we couldn't do since we needed to drive back to our house in Maryland for work on Tuesday. His solution was to ask a neighbor to let them into the house to monitor the move. Basically they had no solutions. When I asked for a discount due to the inconvenience I was told that they would take money off the final bill, another lie. The movers finally arrived at 10:30 PM and tried to get me to pay up front, which no one told me was going to happen. I refused and they agreed to wait until delivery for final payment. When I called the next day about my discount the lady said they "never" promise a discount they would "investigate" the situation and would let me know soon what the results were, another lie. Six weeks later, nothing has happened. This company will mislead you and has zero follow through. They overwork their movers and do not know how to read a map or plan out the time it will take to do a job. Do not trust their lies! read more

12/29: Donna R. contacted us and offered us $600, and then $800, in "compensation" but the catch was that we had to amend our review to 3 stars or remove it. Which is against Yelp's TOS, btw. But we have integrity, so, no. Do appreciate the follow-up, but not the conditions. AVOID COLONIAL VAN LINES. Do not book your move with this moving "relocation" specialist. Booking with CVL: Our first point of contact dramatically underestimated the weight on our stuff (all the while reassuring me that their system was so accurate, in his experience it was always over-estimated and we'd probably get money back) and miraculously managed to give us a quote that was just over our desired moving budget. This should have been a huge red flag. Several days before our pickup window, we talked to another person at CVL and went over our inventory list again. Magically, even though we'd removed some furniture and heavier items, the addition of more boxes meant that our estimate had gone up and we owed them $417. At this point, we were assigned a specialist who would be our new point of contact with the company. Carol was the ONLY good thing about dealing with Colonial Van Lines. The Pick Up Window: The day before our confirmed pickup, Carol called and told me we would not be picked up as contracted. Colonial then booked us with another moving agent and pickup was rescheduled for the last day of our window on the 29th. On the 28th we were told that the new agent was actually coming on the 30th. Then on the 30th, they said that due to a problem, they were going to have to pick us up on the 1st. The day after our lease ended. That's 4 days after their first "confirmed" pickup. Moving Day: The driver is 4 hours late. Once the truck was weighed, our bill went up by another $600 because of weight. We're over budget, badly. It just seems clear to me that they get you to sign the contract by lowballing the weight/cost estimate, which is a pretty terrible business practice. Cost to us for these late shenanigans: We were charged $70 in pro-rated rent by our landlord for the extra day. We missed our good weather window for travel and had to take the coast highway into Oregon as there was heavy snow on our original route. This added 8 hours to our drive time, considerable stress, and 300+ miles, which meant about another $100 in gas for 2 cars. Extra meals, coffee, and stops on the now longer route, probably another $100. Insurance: The day before the new movers came, our moving insurance was abruptly canceled. Why? The new agent - booked BY CVL - wasn't covered by the insurance company CVL uses. Seems like a pretty big oversight. We were told we'd be offered insurance by the new agent on the day they came to pick up. We were. The new movers wanted $1700 with a $1000 deductible and it was all or nothing. The Delivery Window: We were given a window from the 2nd to the 10th. The movers came to deliver on the 11th. That's 9 days, camping in an empty house with 3 cats. There was a total breakdown of communication at crucial points in our move. Seems like fires only got lit under people's butts when I started using terms like "breach of contract." Drop off Day: one day late/outside our drop off window. Pro: The two movers were pretty fast and polite, they behaved professionally and got the job done in fairly short order. Con: the back of the truck was a hot mess of their personal belongings and nasty ripped moving pads that reeked of mildew and cigarette smoke. I had to wash every towel, sheet, slipcover, and blanket that was boxed on that truck, as well as all of our summer clothes that were boxed and shipped with the movers. It smelled so bad. So bad. I can't even tell you how bad it all smelled after being on that truck. Their truck leaked and some of our wood furniture and boxes got wet. The movers didn't mention this, just left the wet stuff on our hardwood floors and let me find it and only 'fessed up when I asked about it. I'm still finding mildewy things. There are some significant scratches and dings on our floors that weren't there before they delivered. Which means, when we move out, we'll have to pay to have the floors re-finished because our landlady had just had them done before we moved in. They did use pads to scoot the big stuff, but, not all of it and our floors still got scratched. My expensive wedding crystal was smashed - the movers had packed a shop compressor and some tools ON TOP of the boxes marked "fragile". I'm still unpacking so it'll be another few weeks before I know the extent of the damages. My Kitchenaid mixer is also destroyed and if you've ever bought a Kitchenaid, you know that's not inexpensive. CVL will absolutely not get an amended five-star review from me after the fact because they do not do not deserve one. Do not recommend. Editing to add: Upon unpacking, we discovered some possessions never made it off the moving truck. Disappointing. read more

Colonial Van Lines - When idiot movers pack a shop compressor marked "heavy" on the boxes marked "Fragile" - Movers Near Me - Pompano Beach, Florida

I had moved across states and was without my furniture for almost 2 weeks. it took days of chasing people down because no one would tell me where my things were or when to expect them. When my things finally arrived, they had rodent feces and urine one them, and the movers damaged flooring and walls. They even moved rugs out of my bathroom into the laundry room to cover up the damage they had done. Now Colonial won't answer emails or calls now that my apartment complex and flooring company put a quote together for them for the damage they did. Stay away. Even if other companies cost more, it is not worth the stress of what they will put you through, nor what will happen to your belongings. read more

I also want to warn others and say DO NOT HIRE THIS MOVING COMPANY. We booked them six weeks in advance and when our moving date approached, they weren't able to tell us exactly what day they were coming. Kept talking to various people at the company and they couldn't tell us what time they were coming or the exact day! Two days before our moving date, they told us that they didn't have a driver available and couldn't tell us why. And no, it was not related to covid. They said they could confirm a driver and truck for a week after. Ridiculous. What's the point of booking 6 weeks in advance when they cancel on you at the last minute. So we had to scramble for a new moving company at the last minute. read more

Let's start by saying this isn't my first rodeo. I am a Executive who has lived all over the world moving 22 times with professional movers. The binding estimate wasn't correct PER COLONIAL even after giving them the following before getting my estimate: 1.) Photo's of each row as it was being loaded into the storage unit 20'X20' about half full, that was picked up by Colonial. Really easy pickup location. See the photo it shows what was moved. It was packed and loaded by another professional moving company. 2.) A cover sheet showing addresses with google maps for each location and a detailed list of the tasks requested from Colonial. 3.) Excel spread sheet with each item that was being moved numbered and color coded per location it was going. Binding estimate was increased after the truck was loaded. I was told weeks later. Estimated weight was 5700lb, Driver said when it was being loaded he thought it was 7500lb. CA weight ticket 6700lb. FL weight ticket 6500lb My last moving weight ticket less then a year ago from another moving company 5000lb. I don't believe any of them. I think the binding estimate weight of 5700lb was still over the real weight. My delivery date was 30 days after the pickup date. I was called the day before the delivery and told they are not going to deliver my items to my storage unit a mile away that was spelled out in the cover sheet they received before the move. It ended up being 62 items I was still charged for it. I had to rent a truck and delivery them myself at the same time the movers moved my belongings. Makes me think it was more about not being present at the Miami weight ticket. I had a cashers check for the amount from Bank of America that was made out to Colonial and was told by the driver, I had to get a money order or cash before he would start unloading my belongings from his truck. After filing a complaint with BBB and the agencies that regulate moving companies interstate and local, including Florida's governors office, a complaint with Florida's district attorney office. Colonial Van Line hasn't fixed anything or refunded my money after Months of dealing with them , hoping you will give up. I hired a professional moving company which they are not. I see the following from Colonial no ethical standards, dishonest group overall. They are going to steal from you and sleep fine its what they do. The information is 100% truthful in this review and if anything I am being overly kind to them. Best regards, read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

Chose this company based on reviews & that it is family owned. Movers were 4 hours late, they threw stuff around despite my protests. Very unprofessional. Long story short, much of my stuff was damaged or missing. Approximately 5 boxes were lost. I was compensated a meager amount for my loss. read more

Today is 8/8/19. CVL has renegged on their offer of resolution when they added a stipulation after we signed. . Their reason is that they are insisting that we drop our complaint with the credit card company FIRST. We don't feel comfortable doing that until their check to us cleared first. We would be crazy to trust or believe after so many things didn't occur as they told us it would. I will remind everyone again, Colonial Van Lines may, or may not be movers. They claim they are, but in our move, they acted as the broker. Dont judge them by the three stars. Those stars are artificially affected by CVL asking that reviews be deleted, altered, or, in our case, Donna asked that I rate her. I did rate her a 4 star in the body of the review. She pointed out that the company was still a 1 star. Yes, they will stay that way. They still dont reply to emails even in the middle of a conflict resolution. Nope, one star it is! read more

Colonial Van Lines - These indicate what the movers for CVL r capable of. B4 CVL will cover your losses, they demand that you trust them . Lol. DON'T DO IT! - Movers Near Me - Pompano Beach, Florida

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Update 1: My items finally arrived a week beyond the promised delivery date. There was no paperwork that was ever received, only 2 phone calls from the Colonial CS office, including one from the douchebag CS rep who hung up on me before. My stuff was delivered in an Allied Van Lines truck (wait... huh? Allied Van Lines? I don't get it either, but hey.. my stuff is here.) The only saving grace was the driver and the delivery team. That team was extremely courteous to us and very careful unloading and placing our items exactly where requested. The team placed carpet runners down to protect against footprints and other messes, never nicked a wall, and really did a great job. They were on time for delivery and done in less than 4 hours. There was some minor damage to a few items that we packed, so I can't be mad at them. These are issues we can live with and that come along with a long distance move. Just glad to have our sh*t... I also spoke with their resolutions specialist, Donna. She offered a price adjustment for the inconvenience, poor customer service, and delivery delays. I accepted the offer with the agreement that I would post this update to my review. 5 stars for the delivery team 5 to Donna for a fair inconvenience fee refund. Colonial customer service agents still gets a zero. Honestly, I would have rather they deliver on time as promised without the hassles that me and my family went through, but the delivery team was Colonial's saving grace. @Al Disorbo - You are damn lucky to have Donna and the delivery team that you sent to my house. If you trained your CS people to be more responsive, honest and show some empathy to your clients, you wouldn't have to repeatedly reply to angry customer posts. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

"Outstanding!  This is one of my best moving experience. Teo and his crew were outstanding both packing, loading, shipping, unloading, delivery and setup.  The whole experience was a breeze including the appointment, scheduling and dispatch.  Everyone at Colonial Moving and Storeage was genuinely kind, courteous, patient, knowledgeable, professional, reliable and efficient. Words are limitless with praise! Marjorie M. Cabell" read more

Ok I provided some erroneous information in my review. Evidently there are to Donnas.. Donna Gomez that s my account rep and Donna Rose (I believe) that chases down poor reviews . Donn Rose called me last week and on Tuesday I believe offering to compensate me for the terrible experience. During the conversation she said I Was still obviously very upset.. Which I was.. And she promised to call me back tomorrow after I had some time to think about how she could make it right.. Guess what .. SHE NEVER CALLED BACK!!! Par for the course read more

Using this company has been the worst experience ever! We have been waiting for our belongings for almost a month. Every excuse has been made and are belongings have been sitting in a warehouse in Las Vegas. DO NOT USE THIS COMPANY!!! read more

Using this company has been the worst experience ever. We have been waiting for stuff for almost a month now. Every excuse has been made and our furniture is still sitting in warehouse in Las Vegas. DO NOT USE THIS CO! read more

I've moved dozens of times, and this is by far the worst moving company I have ever used. After charging a very high fee but assuring me of their professionalism and promise that they be "there for me every step of the way," their movers never showed up. Can you imagine the financial and logistical nightmare situation this left me in? Don't buy their B.S. Find another moving company. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

EDIT-Donna did a great job and worked with me to ensure i was satisfied with my outcome and took responsibility. When the movers first showed up on 1/19 in Cleveland in an unmarked truck (apparently Ortiz Movers), the worker who was working alongside the main worker coordinating the documents was cat-calling me outside of my home while hiding next to his truck. He also made me feel very uncomfortable in my own home by staring at me and stopping his work to do so while smiling and nodding. I am a single woman and this was not a great feeling. I didn't want to make a big deal about this and just wanted to get on with my move but it should be known this person felt predatory. This is the same worker that wrapped my great grandmothers mid century lamps with my own rug he picked up off my floor which ended up being destroyed. I paid extra to have only these items wrapped "professionally". They also forgot the large bar and had to come back and get it 2 hours later. As i waited in an empty place in Austin, my move window kept getting pushed back, which would have been manageable, but no one called me to tell me this was happening each time. I had to call myself to find out on the last day of the delivery window each time. They had no information regarding the whereabouts of my items. When I first started working with Colonial, I was told by Thomas that he would be my contact throughout the entire process. This was a lie and my point of contact was changed regularly. Once my money was taken, no one seemed to care anymore. I spent the entire time waiting and worried sick. When the movers finally showed up, they tried to charge me approx. $500 more. I have read about this happening in other reviews. They alluded to not giving me my items until I paid. I waited on hold with Colonial and was hung up on twice. Finally, the onsite movers came over with the correct price. This felt like a total scam for more money. The movers began unloading boxes that looked like they were thrown around and no regard for the contents. The last few pictures I attached showed them stacking glass boxes and crushing the bottom one when they were clearly labeled not to do so. My grandmothers midcentury end table showed up unwrapped and the corner was chipped off. Another irreplaceable item. There was no respect given to any of my belongings. They put on the couch legs incorrectly and could have easily snapped. None of my furniture feels the same, my table, shelf and other items feel rickety not sitting properly. The pain I felt upon opening a box I paid extra to have wrapped professionally containing family heirlooms that cannot be replaced is something I never want anyone else to go through. I trusted "professionals" to pack these items better than I could have. They were LITERALLY THROWN IN A BOX AND WRAPPED IN MY OWN RUG. ZERO OTHER PACKAGING.  I feel devastated, totally betrayed and scammed by Colonial. read more

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I had a terrible experience with this company. There were 2 days when they were no shows, which was 2 days wasted. They knocked off only a tiny bit from my overall total and when I filed a complaint with the Better Business Bureau they tried to get me to sign an NDA for some hush money- which I refused. They treated me terribly-like my time was worthless and made me chase after them for any updates or details concerning all my worldly possessions. Overall would not recommend them to anyone. Update 10/2020: I can verify they've contacted me several times over the years. I've never agreed to take down this review nor will I. They claim they tried to compensate me by which they offered to refund me $200 for a job that cost me over $2000. I was also yelled at by an employee of theirs on the phone for demanding a more fair refund for all the trouble they put me through. Lastly I will say that they demanded payment before handing over my stuff-otherwise I wouldn't have paid them at all, but they essentially took my stuff hostage. read more

DO. NOT. USE. I am trying to get an update on my delivery that was supposed to be delivered today. I call everyday & have no update on where my belongings are, as well as when I can expect my items. Is there anyone who can help me receive my items? The customer service continues to tell me they are calling dispatch, & each day claim I will get an update. (Never get one) My stuff is no where to be found, being held HOSTAGE by them with 0 insight on WHERE MY ITEMS ARE?!?!?! This is HORRIBLE! & I paid for this?! I have important belongings with no insight on there where about. I am sleeping on the floor of my house with no furniture, none of my important belongings, none of my personal items. The delivery window is over and they still have no insight. This is crazy and so disappointed. I am beyond upset I have no words. Also, no manager or actual helpful resource to speak to. I get put with the same people who get mad I'm frustrated. Do not use this company. read more

Colonial Van Lines - Job # 1240568-CV-A Washington State to Arizona State 9.28-23/10.12.23 Do Not Contract with this Company!!! Sharing this experience, in hopes no one else has to have this memory for a move. In January of 2023 we agreed to an initial contract with Colonial Van Lines and was provide an initial quote, that was follow by our requested in person quote as we wanted to ensure that Colonial was aware of all our valuables and our expectation of the upcoming move. 9.28.23 - Colonial sent us an email informing us that we need 75' of space in front of our house for their moving truck on 9.29-9.30. 9.29.23- *Red flag #1 - The movers that arrived were not Colonial Van Lines employees and instead were outsourced to a non-professional moving company, Marsik Movers LLC (302-217-8320). The movers did not have proper moving materials, equipment, or manpower, as agreed in our written contract with Colonial. We immediately called Colonial due to our concerns with the outsourced moving company and they guaranteed they were professionally trained by Colonial and everything would be completed as contracted. Since we were not convinced, we asked about adding additional insurance at that time, was told it was too late. *Red flag #2 - In addition, we raised specific concerns back to Colonial via phone about their plan to take part of our belongs on day 1 and drop them off in a warehouse and consolidate later which was not part of our contractual agreement and was informed that is standard practice and not to worry. We informed them of our concern that this move was going to be a disaster and that the company they used to outsource our move had no idea on how to manage our move. Day 2- 9.30.23 - *Red flag #3 - The same movers arrived without proper moving materials, equipment, or manpower, as agreed in our written contract with Colonial, and proceeded to run out of packing supplies at the end of day. As a result, we had to go to Home Depot and purchase additional packing supplies. Day two was a very long day and it was approach 9 pm, so the movers were tired, arrogant, un-professional, and disregarded our concerns for our personal belongs. *Red flag #4 - At the end of day 2 "No packing list" was provided by the movers. Once again, we called Colonial with our concerns they passed off as, "it will be ok, don't worry it is standard practice". We informed them of our severe concerns of how our belongs were packed with and loaded, and based on our experience that this was going to be a disastrous move on the other end. 10.1.23 - 10.06.23 - We contacted Colonial to confirm our delivery and was told that it was still in a warehouse in Washington. We request delivery date of on 10.11 or 10.12. 10.12.23 - *Red Flag #5- Delivery time. When the movers arrived again it was not Colonial Van lines, instead it was yet another outsourced moving company, using an Enterprise rental truck from Washington state. When the movers arrived, the first thing they demanded was the payment for the remainder of the move before we even were able to confirm all our stuff was delivered. Once again, the movers had no packing list to reference against to confirm delivery of our personal belongings. As the movers delivered our belonging, the movers continually commented on the poor quality of the pack and move. As our belonging were delivered and un-packed, we were shocked on the high level of damage found, which was absolutely heartbreaking, especially given all our communication on our expectations given the valuables in our move. (Estimated damage -12K) In addition to this and to our worst thought, Colonial mixed up our belongings with others and we ended up with other clients belonging and missing more than $6K of belongings that we can document. Colonial Van Lines - Resolution to the Incompetence of this Move. 11.08.23 - We completed a detailed damage claim form as required by Colonial Van Lines, along with a summary of event, and photos. (Including the 18K of loss and damages) 12.1.23- Colonial provided a settlement offer of $1300 and if we accept the amount, we are not to discuss this event with anyone (Confidentiality Settlement). Colonial also stated that this is the only and final claim. We sent a letter back to Colonial that we do not accept their offensive "offer" to resolve damages and loss caused by their incompetence and in no way are we going to sign a confidentially settlement! Overall Colonial Van Lines Experience: 1. Breach of Contract: Pack and Move was not provided as per signed contract 2. Resolution of Lost/Damages: No accountability or resolution provided for incompetence of moving services they contracted to provide. 3. Customer Service and Settlement - Colonial will lead with threatening language with a totally unacceptable resolution and a confidentiality agreement to keep you quiet on your experiences read more

DO NOT HIRE THIS COMPANY! Like many reviewers before me, I was duped by the adroit pitch of the sales representative. She walked me through what would surely be a professional and uncomplicated move. It didn't take long, however, until the red flags started waving. I have shared the bullet points of my experience below. The takeaway is: DON'T HIRE COLONIAL VAN LINES! * We were not provided the weight of the truck on arrival, as promised. * We were not provided the updated weight after pickup, as promised. * I was met with a condescending attitude by the staff. * Though the delivery address never changed, the company decided last minute that they would need a shuttle to bring the items to my home and I incurred an additional fee of nearly $400 for the service, which was not included in the original quote. * The truck arrived several days after the delivery window had expired, which happened to be in the middle of a trip that I had planned. Even though they were the ones who were several days late they charged ME a storage fee!! * The moving company called me on a Friday afternoon requesting payment for delivery. They said they were closed on the weekend and could only process my payment within the next five hours. If I did not call back in time then I would have to pay them CASH on delivery!! I happened to be on a transcontinental flight at the time and had no way to return their call. They were, fortunately, able to get in touch with my husband. They instructed him to EMAIL the credit card information. He refused, as email is not a secure method of payment. He was ultimately able to give it to them over the phone before they closed. Otherwise we would have had to scramble to somehow get enough cash on a weekend to get our furniture released to us. * The movers finally arrived and left us with damaged furniture and HUGE, DEEP scratches on our brand new, beautiful floor despite the cardboard and blankets we had put down to protect it. * The tape the moving company wrapped around all of our belongings was incredibly difficult to remove and left green residue on everything it touched. * The final delivery weight was EXACTLY the same weight as the estimate. How is that possible?! Did they even weigh it?? * I was never, not once, offered any apology for any of this. I absolutely regret my decision to hire Colonial Van Lines. Please don't make the same mistake I did. ** Update - I am raising my review to 5 stars due to Donna in resolutions. She was able to negotiate an acceptable compensation amount for our troubles. read more

I am updating my review based on the great customer service experience I had with Donna the Resolutions Manager. read more

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Donna did a great job working on our behalf to get a reasonable resolution to the poor performance of the moving team. The resolution amount will fix the broken items and mostly pay for the missing items. It took 5 months to get this resolved. read more

As if moving my family across the country wasn't stressful enough... This company has been a nightmare. My car was delivered a week late. Every time I spoke with someone it was, "It'll be fixed today." Well it wasn't fixed until I talked to the car delivery company they used myself. Why I needed them as a middle man is beyond me. Now I'm waiting for my home goods to arrive. With over two weeks notice on being the delivery, day one of my delivery window has passed. Surprise! Again, I some with my rep and just like before, it'll be taken care of... And just like before, no response. They said, "you'll get an email today!" No, no I won't. Do yourself a favor and look elsewhere. This company is a train wreck. The people are nice, but they are not good at delivering on their promise. read more

I did my first-ever cross country move using a van company. I quickly learned through my own research and connections that there's a wide gap in service reliability from line to line, so I was careful. Colonial was referred to me by a friend and after discussing my situation with them, and taking another estimate in person from a large company, went with Colonial. With their help, I got an extremely accurate estimate. They allow increases if the initial estimate is light using the same low rate. They communicate extremely well and are professional at every level. They use their own 'Colonial' trucks with assigned drivers to that rig. They were timely, and courteous at both pick-up and drop-off. I was actually fascinated by how organized, efficient, and precise they were in loading the trailer (see picture). My 10k pounds are all packed from the front to the red 'L' on that trailer! I have no complaints and would refer them to anyone. read more

Colonial Van Lines - Movers Near Me - Pompano Beach, Florida

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Resolution department was good in assisting with problems I encountered with Colonial. They are hopefully going to refund me for a box they lost. read more

Stay Away from Colonial Van Lines. I learned the hard way. For me they were more like a high priced broker and not a moving company at all. Mine was not a traditional move. But it was a simple pick up of some furniture and household items that had been shipped to Miami and to deliver them to SC. The Colonial salesman assured me this was no problem. He told me the team at Colonial would take care of everything. He justified the cost by assuring me that Colonial's damage claim record was far below the industry average, their drivers were highly trained, their team would take care of all the details and they had a pick up date available within a week or so - if I signed up right away - even though I told him there was no urgency. Turns out he knew - or should have known - that the available pick up date he was pushing wasn't a Colonial truck at all. They have in their 'fine print' that they can assign 'one of their agents' to do the work. And the 66% 'deposit' I paid was really a finders fee! As soon as I signed I began receiving multiple calls from Colonial team members - some to verify the info I had already given them - and over a dozen emails with lists of how I should prepare for the move - none of which pertained to my situation. The last email and call were informing me that the pick up was scheduled with some mover from MD and that I needed to pay the balance of my contract directly to that mover! In other words, all the work, the actual pick and delivery, was done for 1/3 of the high cost I was quoted by Colonial. Colonial collected 2/3's and did nothing but waste my time with phone calls and a barrage of emails, schedule some other company to do the actual work and give me their phone number to arrange payment - to them! To make matters worse, the MD movers had very little information on the nature of the job. They thought it was a regular household move and at the last minute were concerned that their driver was not prepared for my type of shipment, all of which Colonial was well aware of in the very beginning. As a result, I ended up doing the work Colonial had promised to do - and had been paid for - spending hours on multiple calls and emails - coordinating the pick up, paperwork signing, delivery, more paperwork, etc. Even more shocking was their response when I told them know how disappointed I was. That I felt I had been lied to; had not received anywhere near the services I had been promised and had paid for and asked for my money back. Suddenly the dishonesty of this company was on full display. I think they have a special 'team' who are well trained with 'prepared' excuses and veiled threats to treat customer complaints. They pointed out the fine print in their contract language, assured me they were well within 'their' rights! They even made sure to mention that a credit card charge back would hold up any potential damage claims. And they offered me a credit amounting to 4% of the fee they collected. There's more! I then began to receive a document to sign called 'Full and Final Settlement Agreement, Release of Liability, And Confidentiality Agreement'. Disgraceful and incredibly Dishonest business practices. Best advice for a long distance move? Stay away from Colonial Van Lines. read more

I used Colonial to move my elderly parent across country (CA to FL). I have been blown away at how amazing the communication has been with Colonial. They have truly perfected the customer experience in an industry where customer service is typically an after thought. I received constant/ daily communication from the account manager Eric, QA/customer service, etc. They kept me updated during every step of the way. Their 3rd party shipper also fell in line with their customer service expectations. I was truly not expecting it and now use Colonial as an example when facilitating Customer Experience training within my own team and organization. Thank you Colonial Van Lines. read more

I contracted CVL to move me from Warsaw, In. to Dublin Ca. I was quoted $5,031.89 I paid $2133.57 when i signed the contract. They picked up my belongings on April 2nd. They we're 4 hrs late and finished the loading around 9pm. I was given an ETA window of April 8th to the 20th. I placed 2 apple air tags in my boxes so I could track their progress.....or lack there of. My stuff went to Chicago, the headed East to Bethesda Maryland, where it remained for 2 weeks. I sent multiple emails of which NONE were answered. I called multiple times and not once was I connected to my customer service agent. The 1st time they called me back they said the driver had a Family emergency. 2 days later they called me back and said the driver problem had been solved and my stuff would be on the way. My house sat in Bethesda another week before heading West. Mind you....the 20th had already come and gone. I then received a new RE-RATE job acceptance form. The new rate was $6455.51 There was no explanation why the amount had increased. Again emails were sent and phone calls were made without response. Fast forward to May 1st. Driver of my stuff made contact and with me and said he would deliver the next day. Unfortunately for him I was not available that day and told him it would have to be the 3rd. He was not happy. He then asked me if he could deliver in his 18 wheeler and I told him that this was discussed with CVL at the very beginning and it had to deliver in a bobtail truck. The driver then said that I had to pay him $400 CASH for this service, + $75 because i have 17 stairs to my apartment. I told him no, and that that was part of the deal. He replied i need to pay cash or they would not unload the truck. Once he arrived (actually on time) on the 3rd, I showed him where I had it in writing that the shuttle at destination was paid for. All in all this was a disgusting experience. I have been in trucking biz my entire lihe and I wouldn't use this group of scammers again if I had a gun to my head. Take my advise....................KEEP LOOKING read more

For our long distance move from San Diego to Texas we got bids from 5 companies. Colonial was the low bidder. Slick website, slick pitch, very friendly sales person, lowest bidder, undercutting Atlas, United, Mayflower. But when it came time to deliver they were missing in action! They demanded a 2 day window for pickup and were supposed to notify us 48 hours out, when the actual time and date would be. Sales person would not answer my calls or emails and handed me off to someone else. They didn't meet the dates agreed on, and the escrow company and the buyer were upset. It cost a substantial sum to delay moving but Colonial did not offer any justification, lamely stating "they couldn't find a truck and driver". 24 hours after the 48 hour window agreed upon, a freelance truck and driver showed up, and they did a good job, but it frightened us considerably, caused sleepless nights, and put the closing of our escrow in jeopardy. I would have fired them if I could have, but it was way too late, and they already had a $2500 deposit. When is a good deal not a good deal? This is a prime example. In my opinion, Go with the Big Boys, don't risk it! I saw on the internet, (after the fact) , that there seem to be class action lawsuits pending... read more

This Company assigned our items to a 3rd party (best price moving & storage, inc) the movers arrived and unloaded my storage unit and took our items to their storage unit (we were unaware) several weeks later our items did not leave Chicago.(why, waiting on another company to move our things, which could of stay in our on storage unit until they were ready to take our things out of town) Upon my out of state arrival, items were missing, and of course they are unaware (because this is the second movers). I would suggest for you to not use this company. Oh one more thing, they will try to get you to get extra insurance, I wonder why? we assume nothing would happen to our things, but you know what assume means. This cost us close to $10,000 to move, absolutely the worst experience we had. Once we total up our loss they offered us 10 cents per item, can you believe this? what a waste and they certainly took advantage of us. If we ever move again, we will get a POD. read more

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NEVER, NEVER, NEVER USE COLONIAL VAN LINES! Or any other moving company that contracts someone else to move your items. After booking my cross-country move 5 months in advance, Colonial spewed vile lies to me for two months while I waited in an empty apartment, only to have to contact Colonial's sub-contractor myself to get my items delivered. I am certain I did more of the work than anyone at Colonial, when they "couldn't get in touch with the sub-contractor," I called the sub-contractor directly and got an immediate response on any day of the week. I ended up speaking more with the sub-contractor than Colonial because of Colonial's incompetence. After two months of lying directly to my face, Colonial left me high and dry, not responding to emails or calls, when Colonial's sub-contractor added a whole host of fees at the drop off that were counter to my contract. I was fooled by the positive reviews and the friendly sales people, but don't be like me: living with nothing for two months while being tossed from incompetent Colonial idiot to incompetent Colonial idiot. This company should absolutely not be trusted, I wouldn't even trust this collection of lying fools to move a broken glass of rotten milk one inch. read more

This company is outright disgraceful. Please be aware they BLACKMAIL you to change your 1 star reviews to 5 stars (see for yourself time and time again below, it's shocking). If you try to get compensation back you will be manipulated and stringed along for WEEKS under the mistruth that Donna from the Resolutions Department will "fight" for you and is on your side (please don't believe this, it's all a tactic and incredibly misleading). Only to find out just when you think you're coming to a resolution, they will ONLY sign off on the refund, and send you your money back IF you agree to change your 1 star review to 5. It's disgusting. I deserve compensation, but I also care deeply about no one else having to go through the same thing my husband and I have. After HOURS and HOURS of calls reliving the stress Colonial caused us, detailed emails about work missed, money spent, and anxiety endured, picture of damages, scanned receipts from the WEEK we spent living in a hotel (during a pandemic!) waiting for our things with no end in sight, and a clear depiction of every single outrageously disappointing and unacceptable thing Colonial did to us, I got NOWHERE because I would not agree to change my review. Even though I was DEVASTATED, it's not worth it to me to get money back if I have to take down my review. My 1 star review remaining visible could help someone choose a different company and that's SO important. I've never felt so strongly that a company is so horrible, from their team members, their communication, their lack of compassion, lack of care and consideration, and lies -- it is SHOCKING they are still in business. Below is the review I wrote on google that I will not change and now I'm leaving it here too. I wrote it on the LAST night of our moving window, with no communication from Colonial, no returned calls, and no idea where our stuff was, forced to keep spending money on a hotel, during COVID, stressed and broken down. When our things arrived, furniture was damaged, and our truck driver and his team were rude, dismissive and intimating. When they arrived, we asked to see our things in the truck before handing them our money. We were laughed at and turned down. When I asked to at least see paper work, the driver shoved it in my face. The driver demanded to come up to our apartment TWICE before he even opened the truck which made us uncomfortable. He wouldn't allow us to stand down by the truck when he was unloading. My bookshelf was damaged beyond repair, and parts from our bed were missing (that they packed) and they were not going to put it back together even though that was within the contract. I felt extremely uncomfortable the whole time they were moving our things in. When it was all over I broke down in tears. This was by far the worst experience of my husband and I's life. From what I wrote above you can see it got even worse, and in the end we spent 5 more weeks trying to get money back, all for nothing because I won't change my review. It's completely mind-boggling to me how a company that handles people's most precious possessions is so harsh, unhelpful and essentially manipulative. I think the type of operation they're running is disgusting. Initial review I wrote on google 6/21: This has been the worst moving experience of my life. We have no idea where our stuff is at this point. Our account manager went MIA. Customer service is defensive and rude and has not offered to help us in any way. Communication 100% dropped off after deposit was made and pick-up happened. Now we are beyond our move in window and forced to pay for a hotel with no end in sight. We were told our things would be here Friday the 19th so we drove over TWENTY hours from CA to TX to be here by Friday. All of a sudden now we're told it will be here Thursday the 25th which is DAYS beyond our move-in window without any assurance or reasoning why there is such a delay. No one can tell us where the truck even is. Moving during a pandemic is stressful enough. We are putting our health in danger now with being around crowds and staying at a hotel when we would otherwise be safely in our new apartment. We are stressed every single day over this and cannot get through to ANYONE. We have NEVER been able to get through to our account manager at Colonial since our pick up. NEVER. We call and call and call. When we do get through to someone else at the company we're told people who can help us are on their lunch break or out sick, and then they never get back to us and we have to call again. They never call US. We feel sick to our stomachs and have no idea where our stuff is. I cannot believed what has transpired. Times are tough enough, you hope when you pay a company and are assured communication will be solid, that you can trust to at least understand where your possessions are. Where are my things!? We are so worried!! Do NOT work with this company!! read more

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